Our experience with Amplified Moving was an absolute disaster, and I would strongly caution anyone…read moreagainst trusting this company with their belongings.
We were quoted a little over $500 for a three-hour, two-person move. We fully disclosed our inventory in advance, including our king mattress and the weight of our adjustable base. We specifically asked whether additional movers would be necessary and were assured that two movers would be more than sufficient.
The move ultimately took approximately 10 hours instead of the quoted three, and our final payment exceeded $1,300--more than double the original estimate. This was not a minor miscalculation or a reasonable overage. The move took more than three times as long as represented.
The first crew handled our belongings extremely poorly. They initially refused to bring our king mattress and adjustable base upstairs, even though both items had been fully disclosed before the move. The mattress was only brought upstairs after we insisted that the job was not complete without our bed in the bedroom, particularly because it was our only place to sleep that night.
Amplified later sent a second two-person crew, and those two movers handled the adjustable base without difficulty. That made it clear that the issue was not simply the number of movers. It was the preparation, execution, and competence of the original crew assigned to our move.
After unpacking and inspecting our belongings, we discovered damage to nearly all of our furniture. Two of our three televisions were also damaged, in addition to damage to our flooring and a curtain rod. This was not one isolated accident or normal wear associated with moving. The damage was widespread and affected a substantial portion of our belongings and home.
When I spoke directly with Patrick, the owner, he was rude, dismissive, and refused to take meaningful ownership of what happened. He suggested that we needed to make "compromises" in order to be happy. When I directly called out how poorly the move had been handled, Patrick then accused me of being rude.
Is that really how an owner speaks to a customer whose three-hour move turned into a 10-hour ordeal, whose bill more than doubled, and whose furniture, televisions, and home were extensively damaged?
Holding a company accountable for its own failures is not being rude. Customers should not be expected to stay quiet or "compromise" when their belongings are damaged, major disclosed items are initially refused, the estimate is wildly inaccurate, and the owner responds defensively rather than professionally.
Amplified Moving turned a quoted three-hour move into a 10-hour ordeal, charged us more than twice the original estimate, damaged nearly all of our furniture, damaged two of our three televisions, caused property damage, and then blamed and insulted the customer for raising legitimate concerns.
This was one of the worst service experiences we have ever had. I would not recommend Amplified Moving under any circumstances.
