Beautiful restaurant, great food and plenty of parking! What else could you want?! The menu has everything you could want to eat. Steaks, seafood, burgers, sandwiches, salads, soups and a fabulous seven-layer chocolate cake (a must try)! This location is part of our rotation and we look forward to it every time. We've tried almost everything on the menu and always come back to the steaks. Yes, they're pricey right now - but that's everywhere! The brunch menu is expansive and have fun cocktails too. This time our server Maya H. was an absolute pleasure. She was super friendly and efficient. We look forward to the dining experience here - kudos to the staff and chef! read more

Not a typical experience, but I'll start with the good. My parents love this place. My son loved his steak tips. My veggie burger was good, but slightly too much sauce. My regular fries were overcooked. Not good. My son offered his truffle fries, but they were horrible. Tasted like rancid olive oil with tons of garlic. Literally the worst fries I've ever had. Others at the table tasted them and agreed they were horrible. My brother and father ordered Oktoberfest beers. They started to drink them and realized they weren't Oktoberfest. They told the waitress she must have accidentally brought them the wrong beers, and she said she brought them something else because they were out of Oktoberfest. Who does that? Provide something other than what was ordered and don't tell them? read more

We stopped here on our way to Maine, and glad we did. It was very busy but not overly loud. Service was quick and accommodating. I had the short rib grilled cheese. There was lots of very tender beef, the jus was great, and the fries very crispy. He tried the chicken piccatta, which was absolutely delicious, lemony without being too sharp. We tried the hot cocoa cheesecake. I loved it, just the right amount of tang, but not too sweet. read more

I've been here a couple of times now, and enjoy too lovely meals. The service was great very attentive and friendly. The food is delicious and a very good kids menu too. I'll definitely return here again. read more

Needing a place to eat close to the highway this jumped out to us. Not having been to a location of this chain before we weren't entirely sure what to expect. Its decor and overall ambiance/vibe was a step above your typical nationwide fast causual chains (we all know the spots I am talking about). As well our server explained they are a from scratch kitchen and also take allergies extremely serious which I believe is important and allows for a lot of customizing! Their menu offers a large variety and they have an extensive cocktail/beer/wine offerings it appeared too. Due to the time and day we stopped it happened to be brunch time and despite already having breakfast I couldn't complain, any time can be brunch for me! Although if you didn't want brunch they have plenty of non-brunch options and you could order off their all day menu too.I had the short rib hash and my wife got their short rib grilled cheese. Both were solid dishes, only negative food wise my hash seemed to not have peppers and only a single egg seemed to be a little stingy considering their photos of the dish show two. Lastly onto the only major negative and reasoning for knocking it down a star. Service was lacking in a couple different ways. Our server was not very attentive which I can give a pass for overall as being short staffed is tough in these times. But the real issue was our table was seemingly forgotten about food wise, as multiple groups near us received food much quicker with more people that showed up later. A staff member noticed this and we could see them investigating it and our order seemed to be on the completed side of orders despite that being false. They did seem to address it quickly as our food arrived shortly after, although no mention of the mistake to us. Overall though I was impressed and would return to give this location and the chain another try in the future. read more

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We were the lucky recipients of a gift card to this restaurant and we decided to celebrate our anniversary here with a dinner. All through July and August they are serving a hot or cold lobster roll that I had to try. It did not disappoint! Large chunks of lobster in a very light, barely-there aioli let the seafood taste shine through. The addition of fresh green onion elevated the dish imo and the side of Parmesan Truffle fries with a simple yet delicious coleslaw really made this a perfect option. Ashley D was our server and she did a great job checking in on us and getting our meals. My husband had a steak which was a bit more medium than medium rare but he still devoured every bit. The night we were there was not too crowded as we went on the early side. It was comfortable; when the weather is very warm some restaurants are unbearably cold but this was perfect. Overall a very enjoyable meal and great service. Despite other reviews, I think we will come back here rather than make the drive up to Nashua. Much closer and great food. read more

Burtons Grill & Bar - The Lobster Roll (Chilled) with a side of Parmesan Truffle Fries and coleslaw. - New American Near Me - Westford, Massachusetts

Yesterday was the first time I've been to your restaurant. From the time my sister and I went in there until we left everything was perfect. We sat by the windows behind the hostess stand. The waitress we had was wonderful. I don't remember her name but we were in there around 12/12:30. She was very pleasant and accommodating. The best thing is that my sister and I weren't rushed. You should be proud of your establishment from food to employees. read more

Three of us had lunch. The service was disappointing. When we all arrived, we were chatting. The waitress came over a couple of times but we were not ready to order. Next thing that we knew, it had been like 20 minutes since we had seen her. She was nowhere in sight. She finally came over and we each ordered our food. Two of us asked for some lemon for the water. We waited awhile for the food. When it arrived we still had not received the lemon so we mentioned it. They arrived a few minutes later. One person ordered a hamburger. It was too rare and not hot. All in all it wasn't a great experience, read more

It's fine, the menu has a good mix along with some specials. Bartenders are great, on point friendly. Tap list is meh, wish there were some more options here. Overall good experience though. read more

We generally enjoy Burton's, but tonight's experience is the worst I have had at a restaurant in quite some time. We had a reservation and arrived on time, but had to wait and another party that arrived with a reservation time 15 minutes after ours, was seated first. Second, the table next to us was seated after us and had gotten their drinks and ordered dinner and our server was nowhere to be seen. Third, when we did finally order we asked for bread service and never got it. Fourth, one of our meals came with a sauce we didn't realize (this one was our fault) so we had to ask for a new order. When the new order came they had rushed cooking it so it was rare instead of medium. They did offer to cook it more but by the time the waiter came to see how everything was the rest of the party was mostly finished. No plans to go back any time soon. read more

I dined at Burton's Grill in Westford, MA this evening for a casual dine-in meal. I started with the encrusted shrimp appetizer, which was flavorful and well executed. The presentation was excellent--shrimp standing upright around a cucumber salad with sweet pepper sauce--and very visually appealing. That said, the shrimp arrived warm rather than hot. For my entrée, I ordered the 8oz filet mignon with a Caesar salad and French fries. The Caesar was bright, fresh, and nicely presented, though it could have used a bit more dressing. The filet was just under my requested temperature but still tasted very good. Fries were fine, though again warm rather than hot. The plate was generously filled, which gave the feeling of a hearty, grilled meal. Overall, everything fell just short of perfection. Dessert was the seasonal cheesecake--a white chocolate cheesecake with a candy cane garnish served in a mason jar. Presentation was attractive, but unfortunately the dessert was very dry, unpleasantly hard, and lacking flavor. The peppermint presence was minimal and did not come through as expected. Service was a strong point. I arrived around 4pm on a quiet Monday evening, and my waitress was excellent--attentive, knowledgeable, and professional. The only misstep was that the entrée was fired a bit too early. I also appreciated that the first question asked at the table was about dietary restrictions, which is an excellent practice. The atmosphere was clean, calm, and pleasant, with music at an appropriate level and no crowding. I have spent many years in the food industry and tend to look for perfection, especially when spending over $100 on a meal. While there were many positives here--particularly service and presentation--several small execution issues kept the experience from being outstanding. Solid overall, but with room to tighten details. read more

I love Burton's. I go to them all over the state. This time I went to Westford, which I have been to many times. I got a Caesar with steak tips rare. We also ordered kids steak medium rare. I always check my take out before I go to make sure it's all in there, and to see if things are done correctly. My steak tips were perfect. The kids steak was charred black. Definitely well done. The hostess did offer to have it re made, but I was on a time crunch and couldn't do it. It was just disappointing as it happens often. My Caesar was excellent as always! The restaurant is beautiful, clean, and bright. read more

Their food is great and we have always had great service when we visited their restaurant.

Great lunch today on 2/9! Our waitress was Michelle and she was very friendly and gave us wonderful suggestions. Everything tasted fantastic. We'll be back soon! read more

It's interesting that so many of the reviews (including mine from yesterday) cite the slow service, yet management apparently isn't doing anything about it. Dinner for two with the bread plate but no alcohol or dessert was more than $85. Come on Burton's, you charge premium prices, where's the premium, or at least above-average, service to go along with it? read more

Burtons Grill & Bar - New American Near Me - Westford, Massachusetts

We came for a late lunch. Slow service and 2 misses (not available) on the wine . Our server seemed ambivalent. Love the outdoor dining area. Food portions are generous and they have a GF menu (large selection ). My meal was slapped together and was not prepared as described. I won't be rushing back. Too bad they don't have a a good GF beer like Daura or Omission Take note Ivey, I shared the preferred GF beers. read more

Burtons Grill & Bar - Outdoor patio - New American Near Me - Westford, Massachusetts

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A very underwhelming and overpriced experience and meal. Vibe: American bar and grille, bar area and tables are seat-your-self, patio seating available Service: On the slow side, we sat in the bar area and got menus right away but took a long time to get waters and everything else. They do have the checks with a QR code to be able to quickly pay from your phone. Drinks: Partner got the Old Fashioned which he liked I got the Derby street coffee which was good but missing elements that are listed on the menu (whipped cream and spiced sugar rim), when I let the waiter know he said 'sorry.' Food: Partner got the California chicken sandwich which was very tasty, fries were basic. I got the Harvest bowl which was not good at all. All the vegetables were flavorless, I think they were all steamed/boiled and had no seasoning. There wasn't enough of the dressing to compensate for the lack of flavor. Value: Definitely overpriced for what we got which was pretty basic/not very appetizing/missing ingredients listed on the menu Overall this was not a good dining experience and the food was not good enough to outweigh the slow service and high prices. Would not recommend. read more

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Westford has few if any higher end options. Burtons has a perfect niche. Recently, they refreshed the look of the restaurant outside painting it a lighter color and flowers. It didn't invest in consistent service. We have been unlucky - each time we go, the bar is understaffed. The waitress informed us that "only one bar tender is tonight." From the time we were seated to getting a drink was 24 minutes. Not what we wanted on our relaxing night... It's the inconsistency that is a challenge. Why didn't one of the managers help with bar? Why is staying such a challenge? Restaurant looked well staffed, but server took 10 minutes to get to table. Our daughter idea a server at Tavern in the Square, and they are reprimanded if not done in 2 minutes. This should be a tier above. Started with a chopped salad that we split. This has been a go to dish at Burtons for us. Typically, they slip into two plates, but not tonight. The ribeye was perfectly cooked and seasoned served with fresh asparagus. The mashed potatoes were simple. Overall, well done. The chicken piccata was a variation on the dish with 3 larger size chosen breast pieces (rather than thinner slices) with less of a lemon infusion than traditional. It was tasty. The old fashion was made with cheap marischino cherries and very sweet. Meh. No port wine after a steak dinner! Sacrilege! Asked for a limoncello spritz in lieu of after dinner drink - a terrible soda water and dash of limoncello was delivered. They recognized the mistake, credited both drinks and provided a correctly made drink. read more

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I have been here a few times, and for the most part, the food and service have been good, but on my most recent visit; it was as if the daily instructions were lost, it seemed as if my food prep took a very long time; & when it arrived it was cold,especially the mashed potatoes. To start, the bartender knows me; I ordered my usual sparkling water with extra ice no fruit. I was given regular water which is unhealthy in this area. A very poor performance by the restaurant staff and "management." Terrible, just awful! read more

Had a great all around experience at Burton's this past weekend with a party of 7. Received a warm welcome from our hostess (Sabrina) and then great service from Ian. Ian made recommendations, kept our glasses filled, and paced our food just right so that we could enjoy our meal just as much as our time together. Love the large booths here and the fresh prep so our food is just what we want. Thanks to Ian and Sabrina for the warm and efficient service. read more

We had lunch reservations and looked forward to a good meal and connecting with our friends. The host didn't ask if we had a preference for seating so we ended up changing where he 1st seated us to what appeared to be a more quiet corner in the restaurant. But it wasn't quiet at all, actually it was quiet noisy with a couple of parties next to us. But really the table wasn't set so we ended up moving tables and chairs. Our waitress was very good and attended to us regularly. But the restaurant was cold and we all had to wear our jackets. We were not alone in this as many others also had kept their jackets on. The food was average and this was a disappointment as we had good food in the past and this was consistent. read more

Friendly staff. Pays attention to those with food allergies. Has gluten free menu. Good selection of food and drinks. Very clean with comfortable seating. read more

We don't live in the area but visit family there. We stopped at Burton's after a two year hiatus and were surprised that our waitress Heather remembered us. As in the past, she was friendly, attentive, and exceptional. The food was excellent and the service even better. We had lobster rolls which was one of the specials, and thoroughly enjoyed them as well as truffle fires, cole slaw, and sautéed spinach. Our cocktails were perfect and delicious. The ambiance was casual and had a friendly vibe. Heather's demeanor and prompt service contributed greatly to our enjoyment. She is one of the best servers I have encountered anywhere. We will return and look forward to another fine meal and to having Heather wait on us. read more

We ordered food and had it delivered and are so disappointed in what we were served. Especially "medium well" burger that was literally raw meat! My chicken piccata had zero lemon flavor and the chicken wasn't seasoned. For the money spent, this was a massive disappointment. read more

Burtons Grill & Bar - Meat from the "medium well" burger - New American Near Me - Westford, Massachusetts

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Went to Burtons today for dinner. Checked in at the front of a pretty dead restaurant and got seated in the back room. The courteous host seated me at the only dirty table in the back section. Okay no problem proceeded to wait 10 minutes with out anyone acknowledging me. Again the restaurant was pretty empty . Poor service will not return. read more

Very disappointing. Ordered Calimari appetizer, half was cherry peppers. The small Ceaser had 4 total croutons and a few teaspoons of finely shredded parm cheese. My friend's bowl of soup, was little more than a cup. Our servers were not very personable. This was a birthday lunch for my friend. She had a wonderful time at the Burtons in Nashua, NH, so we thought this would be a good idea. Not so much. We won't be back. read more

Went here with my friend's family. Overall the service was poor - the server didn't even intro or say hello when came over and just poured water and left. Orders took too long. The quality of the food wasn't great either. Overall I wouldn't recommend an overpriced chain especially w the waiter not being friendly or showing even a smile or engaging. read more

The ambiance and the service are good; no complaints there, it's nice. Being honest, I was NOT impressed with my steak. I ordered a medium rare Ribeye and was served a well done NY Strip. If you know steaks you know it's pretty easy to see/taste the difference. I don't mind a Strip, and it would've been fine, but because it was so burnt I was pretty bummed. I wasn't going to say anything, but they asked a couple times, I brought it up. They were nice, tried to make it right. They offered a free glass of wine or a dessert, but I kept saying "no thanks", trying to just let it go and move on. They seemed to insist, so I relented and took the dessert back to my hotel. Back at my room (after eating the dessert), 20-30 mins later I got violently ill; it was a rough night. What caused it, am not sure. But either way, I won't go back. read more

Best service from Greer! We came in close to closing and she was so accommodating! Gluten free menu was such a pleasure for me! I haven't had a fried fish sandwich in over a decade. Sweet potato fries were killer!! read more

Haven't been in a while but the steak salad was always my favorite. There were very few greens and mostly yellow core pieces. Do you know what happens when you dress a salad that is wet? You get a thin, watery mess. The 3 pieces of steak I added were good but had no outside "crust." I ate about a third of the wet, slimy mess. The best part of the meal was the cappuccino and key lime pie. The rest was disappointing. read more

Greer was amazing! thank you so much! great service! Food was great! Enjoyed our experience.

Greer was amazing as was the rest of the staff. food was on point and the help and professionalism in regards to the gluten free menu was the best I've seen. will definitely be back. great experience read more

Everything was first rate. From the hostess to the waitress to the cooks. Had perfectly cooked Scallops and my wife loved her General Tso Bowl. read more

Food was Excellent. Had the Mushroom Ravioli with some added Chicken which made it even better per the advice of my Waitress Abigail. It just added another Layer so it was not all just Ravioli if that makes sense. But the sauce with Mushrooms and Asparagus mixed well with chicken and the Mushroom Ravioli separatley. The Ravioli were melt in your mouth. The Madre had Chicken Picante which was Superb per her. Both meals Looked perfect. Usually you read the menu and the description and when it gets there sometimes it is like.......That does not match the description. Both did and tasted the same. Love Burton's ambiance......Looks nice and fresh but you can relax. Best part for us though was OUR FANTASTIC waitress Abigail. She was Nice but not over done to get a tip just normal....she had good convo that matched the topic we happened to be discussing quick and sweetly. But she was timely with everything and did her job like you would want your aitress to and as Burton's would want her to do by asking if we wanted things on the menu. But never in a Pushed way only in a well done doing her job way. Hey I got the Tomato Bisque and added Chicken so she is doing somethong right. Haaaa well maybe the Tum helped with that call as well but she helped me make up my mind in a good way. After we paid and left we both said Abigail was such a good waitress we hope to get her next time. She is a Clear asset to Burton's in Westford. Ohhh and the Manager was great as well asked how we were doing and just checked in easy like as well to make sure all was good. No affiliation to either just thought they deserved a Mention!!!!!! Thank you Abigail for your great service (great timing and checking in), kindness, humor, smile(pretty) and an easy laugh and Burtons for a great meal and time as well. read more

This was our first trip to Burtons in Westford. We had salad and steak frites late on a Thursday night. The place was packed, the service was good, the restaurant was clean. Dinner was upwards of $70 for things we could have made at home. read more

The restaurant wasn't too busy we arrived around 12:00pm. Our server was nice and we got our food fairly quick. The only menu that was available was the brunch menu so they didn't have the whole menu to choose from but it was fine. I ordered the salmon which was cooked perfectly but the potatoes were dry & the green beans were pretty much flavorless. Personally I wouldn't get it again but overall it was a nice experience. read more

Burtons Grill & Bar - Salmon - New American Near Me - Westford, Massachusetts

We had a wonderful waitress that no matter how busy she was, remember what we needed and never left us hanging. Greer was such a nice person and a really great waitress. read more

Judy provided great service. The atmosphere was awesome and the food was great as well. Would definitely definitively stop by again.

Gluten free menu has a lot of good options. My entree was delicious. Service was great. Surprisingly cozy atmosphere for a restaurant in a shopping complex. read more

I came with a party of 9 and chose the Filet Mignon with shrimp and my friend got the NY Strip. I am new to eating red meat so I wanted to try the best kind, but I preferred the NY strip! Juicier and all around better tasting in my opinion. Crab stuffed shrimp - CHEFS KISS! Very delicious and generous with the portion of crab stuffed. Broccoli cooked to perfection. Service was excellent. Our server was funny and attentive. We were dining at lunch time on a Wednesday and the atmosphere was wonderful. Great upbeat music and lots of laughter throughout the restaurant. read more

Burtons Grill & Bar - New American Near Me - Westford, Massachusetts

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