1. Burrard Laptop

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Vancouver, BC

Burrard Laptop

3.4 (5 reviews)
Open • 10:00 am - 6:00 pm

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Memory Express Computers - Vancouver - Outside of Store

Memory Express Computers - Vancouver

(14 reviews)

Kitsilano

So I've written a review for the Richmond location previously before (fantastic experience) and…read morewanted to share my experience with the new Broadway location today. Man - the service is great here. I walk in because I have a question about upgrading but also wanted to check out the prebuilds. I talk to one of the staff members (His name is Lucky) and first thing he says "I remember you - you come to the Richmond location sometimes right?." The thing is I haven't been to the Richmond Location in probably more than a year but the man remembers me. All my computer equipment comes from Memory Express and him remembering me as a customer is a pretty cool perk. So I talk to Lucky about the upgrade I want to do and he's knowledgeable. I want the store to open up my gaming laptop and replace the ram and ssd. It's a pretty simple procedure and he knows the price right away. I wasn't sure what ram modules to buy either so he does a quick check faster than me doing the Google search myself. On top of the hardware cost, 50 bucks for the installation or 75 if I want the data transfered. I don't have to worry about losing a small screw or opening up the proprietary laptop my self its pretty good deal and I'm sold. I'll bring in my laptop later. I change the subject and talk to him about maybe buying a prebuild as and he's knowledgeable on the subject. I tell him that I'm worried that the technicians might be rushed and the cabling might be messy. He brings me to the prebuilds and opens up the side window and shows me that the cabling work they do is good and it is. It's good a sign that he didn't hesitate to open up the builds on the floor. He even says that if i wanted to do a custom water loop they can do that as well - pretty cool. Memory Express has knowledgeable staff and consistently good and FRIENDLY service from all locations.. Do not even think of going across the street to Canada Computers as the customer service there is atrocious (check out my review) and their return policy is garbage. Thanks again Lucky - I'll be coming back in soon!

This is the second time I've taken my custom PC into Memory Express on Broadway. (The first time…read morewas several years ago when they rebuilt my system after the water cooling system failed. They did a super job). This time I needed to have my system upgraded to Windows 11 and upgrade the hard drive. My computer was ready the next day and cost considerably less than I expected. Young Shintaro at the customer service desk was very helpful and made a number of recommendations to improve the upgrade. I'm an old lady and sometimes get 'attitude' at technical service desks but there was none of that here. Excellent customer service and highly recommended. Good job ME!

Canada Computers & Electronics

Canada Computers & Electronics

(18 reviews)

Fairview Slopes

EDIT: Corporate and Manager got back to me and let me exchange the motherboard. They are actually…read morereally nice folks... just make sure to shop informed so you don't make a stupid impulse purchase like I did. Manager is 100% not a jerk. They are well stocked and I would recommend them. Make sure to ask their refund policy. Original 1star review: The manager is a jerkwad, who clearly wants to eradicate repeat customers. Bought a motherboard here yesterday. Cashier said there was 14 days returns/exchanges. The motherboard wasn't compatible with my CPU (which the cashier could have warned me about), so I take it back, and the staff tell me that NO, actually, their policy is 14 days on Defects Only. Manager is absolutely unable to budge, he swears the cashier told me their policy (how would he know?!). The motherboard is brand new, bought Yesterday at the same location, in all the original packaging; could much more easily be resold by them than by me. Not to mention, their price-match policy is NOT upheld in reality. Went to buy some fans that they had in stock, they didn't even price-match Amazon, and they didn't price-match the place across the street. I wouldn't shop here if I were you; the Memory Express across the street is SIGNIFICANTLY better for customer service. Canada Computers is a disappointment, bad staff.

Ordered an Ryzen 9800X3D processor from CC, they sent it by Canada Post. They knew 72 hours prior…read moreto shipping the CPU to me that Canada Post was going on strike. I messaged them right away and was told to wait, that they were aware of the issue; however, wouldn't do anything. Fast forward 3 weeks post ordering and I sent them another message stating this was unacceptable and they needed to send me a replacement CPU. When the original one arrived I would return it, or they could request it to be returned to them before it was to arrive at my place. They responded they would replace the CPU right away and ship via other means. Fast forward another 2 weeks, no notification of a new CPU, as a matter of fact, absolutely no response from Canada Computers at all. I have sent 2 additional messages to CC and not 1 response yet! The most pathetic customer service ever! Yes, I get that the postal strike wasn't their fault. What is their fault is knowing 72 hours prior to the strike that they'd be striking, yet still using Canada Post anyways.

Burrard Laptop - computers - Updated October 2026

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