Horrible experience for a vegetarian! Me and my 6 other friends went to this place last night. 4 of us were vegetarians and 3 of us were non-vegetarians! We clearly ordered two separate garlic noodles for vegetarians and non-vegetarians, but they gave us two chicken noodles, and didn't even bother to check after serving! Rather, a waiter came a few minutes later to check if the order was exchanged and he got that, still he didn't inform us. Some of our friends, ate the food and were religiously broken. When we had a talk with the manager, she was reckless to say, that we can't change anything happened and this was not a live/dead scenario, so just apologised! For all my vegetarian friends, I would not recommend you guys being at this place at all, first because of the poor management and secondly, because of the reckless behaviour of the staff for their customers!! You will never know what you'll be eating, because even they don't know what they are serving, as per one of the staff members said! read more

First off, food was pretty good, no doubt about that .Now to the not so good. We were a party of 4 and a child. The restaurant added a 20% gratuity charge! The items on the menu (for dinner) were also anyway on the pricey side. Caution about another thing - the steamed or coconut rice are about $3.50, but they will also offer fried rice as a choice and that's $10. So if you end up ordering 4 of those , you may be expecting to be billed $14 but will see a bill of $40! read more

I only get Burmese cuisine when I crave tea leaf salad. They make theirs with cheap iceberg salad instead of higher quality leafy greens. The other items I ordered was similarly disappointing. read more

Been there twice, the food was delicious both the times and service was good too. Their tea leaf salad is a specialty, very unique and consistent. read more

Ordered a chicken salad and it arrived with sesame seeds which were not listed on the menu. Spoke with Glenda to have it remade, since I have a sesame seed allergy, and she told me it was my mistake and I'd have to pay for an additional salad. Never experienced poor service like this before and will not be giving my business to this restaurant anymore. Glenda was incredibly rude and would not give me the contact information of anyone to report this issue. read more

This is not my first time in BR and it's usually ok, but service has gotten worse. The server took his time to acknowledge us - actually my friend had to wave him after waiting for some good 20' after 4 out of the 6 of us were seated. Food was ok although serving time was a bit off. What got me ticked off was the check. We were a party of 6, and auto gratuity is kind of expected, but it did not come added to the total in the initial check - only when we got the credit card bills. We would not have noticed unless one of my friends hadn't found his own bill to be odd. On 2 out of 3 CC slips there was the billed amount, plus an added line for a (regular) tip. On the third one, half of the check was the bill, the other half the "auto gratuity", and there was a line for an additional tip, but not clearly marked as such. If one of us hadn't had their main course which resulted in a debate on how to split the bill, no one would have noticed and we would have double tipped service we didn't love to begin with. Beware! read more

Slow service. It was not even crowded. Aweful snooty wait staff almost rude. Food is too expensive even for Palo Alto and food is at best average. Soooo not recommended. read more

Would have given zero stars if possible. Unfortunately Yelp does not have this option. (Yelp, I hope you are listening!!!) Clearly one of the worst restaurants in the country, not because of their food but rather their misleading/fraudulent business practices. I was one of the guest at my brothers birthday party at Burma Ruby. We have been going there every year as it's conveniently located. This year we did the same about 15 of us. Food is decent at best although the prices are exuberant. After dinner we walked out of the place and soon realized that the birthday boy had left his birthday cards and gifts which included all the gift cards at the table. He went back to the restaurant right away and found 2 out of 5 gift cards missing. Each gift card had over $100 in value. This is family, so we know what's in the envelope. The closing staff initially professed ignorance but later stated that they will check out the security cameras and get back to him, Nothing!!!. The Manager/Owner finally gets back to him and questions if he is absolutely sure that he lost the gift cards at the resturant itself. UNBELIEVABLE. I would have expected a restaurant like "Burma Ruby" to have better business practice than this, specially to return customers who spend a lot of money there. A tradition that we have followed every year will be discontinued. Overall, this is a terrible restaurant that has no business receiving any accolades. Watch out for your belongings when you are there and if you can, Avoid!!! Yeah, definitely stay clear of this mess. Dreadful. read more

Yum! I am a huge fan of Burmese food and really enjoyed my meal at Burma Ruby. Tea leaf salad and mohinga were delicious, the service was really top-notch and the atmosphere was pleasant. read more

It was our first experience with burmese food. Food was awesome. Due a large group we were able to try a little bit of almost everything. All entries and appetizers we ordered were vegetarian. We ordered palata, tea leaf salad, lettuce wrap, samosa,fiery tofu, mango tofu, pad thai and burmese indian rice. Everything was exceptional and service was pretty good as well. read more

They had decent food and fair prices but very slow service. Took 2 hours to eat and get our bill.

This food is nothing. Prefer pf Chang. It tastes premade. Drinks are far too sweet. Overall turned me off to Burmese food in general and I know it must be better than this. Our server was spunky but overall inattentive. Not worth it by any means - there are many better quality restaurants nearby - some of which are even at a better price point. read more

Amazing food! Loved the Mai Thais, Burmese iced tea, and coconut juice... I tried a little of everyone's drinks! They'll even open the coconuts if you ask! Had the mango chicken, samosas, paratha, coconut soup, and curry veggies. All scrumptious! Will definitely be back again. read more

Food is very good. I love both tea leaf salad and mango salad. Fiery beef and/or lamp are also fantastic.

Expensive, but very good. I recommend the Tea Leaf Salad, which was great. The fiery beef tofu was excellent with the coconut rice. The rangoon chicken curry was good. read more

Although the food is decent, service here is terrible! The waiters here are terrible they don't attend to the table at least for 10 min after being seated! read more

Voss water with a $5 sticker on it on every table is a pretty tacky way to start a dining experience. Service was good and food was fine. Would return but probably not top of list read more

Probably three and a half stars really. The tea leaf salad and salt and pepper calamari were great. The service was enthusiastic but inexperienced. The pad Thai, Jasmine rice and other entrees were average. read more

Service 4, food 3. The noodle with duck definitely not a good combination - it tasted like something I make at home and I'm a horrible cook lol. The salad, curry chicken and curry lamb was pretty decent. read more

Food was good, but we had horrible service. The server kept asking us to clean up the table every few minutes. They obviously were full and wanted to rush us out immediately! read more

Had the Tea Leaf Salad and Basil Chili Swai. Both were extremely oily-- even the salad! Basil Chili Swai tasted like a Chinese dish and was loaded with onions with only scant basil or chili. Opted for sake rather than a cocktail. Initially that seemed like a good choice, since the waitress also doubled as the bartender (is that normal?). The sake was supposed to be served cold but was barely chilled and quickly warmed up to room temperature after a few minutes. Overall, not a great meal and definitely not worth the price tag. read more

I've had Burmese food three times (ever), and I have enjoyed it each time. Twice I enjoyed it at Burma Ruby in Palo Alto. I like the Tea Leaf salad, though I have to admit I was a little hesitant at first, until I took a bite and then all hesitation vanished. I also like the Palata. I can't remember what else we ordered the first time, but I liked everything we ordered. This most recent visit we enjoyed Coconut Rice, Lemongrass Chicken and Basil Chili Beef, and I was not disappointed. I also ordered the Hibiscus Mojito and was reminded that I didn't like it the first time either - after the Hibiscus and Coconut water are added it just isn't really a Mojito anymore. Service was great: fast and friendly. read more

I was hoping this would be as good as Rangoon ruby, but it wasn't. Tea leaf salad was not as expected and other entrees we had were not impressive either. Over all a disappointment read more

This place has ok everything that is staple for burmese - tea leaf salad is ok, pad thai is ok. Rangoon Ruby despite being owned by the same people is still much better and I would wait in line there rather than eat at burma ruby. read more

I have never had burmese food, so I don't have anything to compare it to, but in general I was very happy. The Tea Leaf salad and the Samosa soup were amazing. They were so unique and tasty. The bar is really cool too. read more

Good food and a nice atmosphere. I'm in Palo Alto often and usually hit this place during my visit as Palo Alto doesn't have many great options. Basil chile beef and samosas are always a good choice. Not to mention a solid scotch and bourbon menu. read more

The food is great and the service is fantastic! There's nothing not to love about this place! I'd def eat here again.

the food here is a 5/5; the ambiance is a 3.5; the service is fair but the value is 5. the location is super perfect because its next to the apple store and i can always find a reason to hop into the apple store to fix things, buy things, ask questions about software. But, this is not a review of the apple store but burma ruby. the food is incredibly fresh, tasty and good sized portions. the lunch specials are even better. it's one of my favorite restaurants to go in palo alto. read more

The manager recommended the tea leaf salad as exemplary Burmese cuisine, and I'm happy that I ordered it! It came out in separate piles of nuts, vegetables, and spices, and the server mixed it together right at my table after checking that each ingredient suited me. I appreciated the food theater, and the salad itself was delicious, crunchy, and light. I will be back! read more

Got food from here to go once and it was uhmazang. This time was not near as good not sure why. Shame on you burma ruby. The service was super nice tho so good job there. Might give it another chance not sure. Gonna sleep on it. read more

Party of 2 -- fast service, we were able to be seated on a Friday evening w/o reservations! The tea salad was excellent (8/10). The entrees are great but not exceptional. Overall, great value. read more

One of my favorite restaurants! Love the tea leaf salad. Their wine options are good. Do book an appointment, they're usually pretty crowded

My first and probably last time. Hostess not polite forget about being friendly. Food was so-so. They were just in a hurry to get us out as we did not have reservations and mentioned we have an hour and 15 min to eat and leave. The hostess literally told us 'I gave to get my table back from you in 1hr 15 min.... read more

Went there on a busy day-Mothers Day on a Sunday afternoon - was attended to immediately .. Our server KONSTANTIN was a superstar ... Made our meal even more worthwhile!!! Burma Ruby is our Palo Alto favorite!!! read more

Kids did not like spicy food so we order one hamburger from next door restaurant 2 ft away but manager did not let her eat at our table saying apple does not honor kindle ? Stupid analogy. Will not go back ever and do not recommend the rudness read more

Amazing food, nice ambiance and good service. A must visit restaurant in Palo Alto downtown area.

So sad this place is 5 hours away from LA - that does not mean I dont think about a road trip here just to have the green tea salad and coconut rice again. The service is friendly and there is outdoor, dog friendly seating. The green tea salad is memorable served with a crunchy assortment of nuts and seeds and toasted garlic that is mixed into the salad for you. The samosa salad was surprisingly delicious as well. And the coconut rice (we ordered it with a mildly spicy curry) - haunts my dreams. read more

Just as good as the sister restaurant, but with a more modern feel and more space. Delicious food!

enjoyed this place, i ordered the chicken noodle dish and it was good and satisfied my hunger. it's a good dish for those people who like protein because they use chicken and one hard boiled egg and nothing else really. it was $14 with tips and tax, about $18/dish. i had confused this restaurant with ruby rangoon that's located on emerson st in palo alto, but nonetheless, i tried and went somewhere different. read more

Wow.. Never been to a place that is trying to come across sophisticated .. but the service is crass. There were two tables that were empty and they told us we could have one of the tables if we can eat in a hour because they had a reservation in a hour. Not sure if it was our casual clothing or the color of the skin (we are brown) or these people are plain rude and have no hotel management experience . We have lived and dined in Palo alto for the last 20 years ( we eat out often in university avenue) and never had an experience like this.. WIll sure spread the word locally about this place. read more