I always feel welcome when shopping here, from the moment I'm greeted at the door until I've finalized my purchases. They have a great selection of merchandise and amazing prices! The lines can get a bit long at certain times and the bathrooms could use a bit of update. but the staff is always friendly and helpful. The only downside lately is that they don't open the dressing rooms during week days because of theft and not enough staff.. That is a real problem when needing to try on clothes. read more

12/11/25 I was shopping with my disabled elderly mother when a miserable, no customer service having bad attitude worker pushes a metal rack into my mother's back without an excuse me,my bad or a general apology. I saw what happened when she hit my mother and I brought it to her attention she rudely looks at us and continues to maneuver the rack down the aisle. We had a cart full of clothes and other items and we left it right there in the middle of the aisle and went to find a supervisor or manager who also didnt care. The security officer who works the door was more helpful and concerned then the manager so Thank you to (HER) for being a hardworking and kindhearted person. read more

Black lady at the fitting rooms is hella rude. Workers look at u like ur stealing lmao mind you im Mexican.

The workers here are the most miserable people . No customer service skill whatsoever. They are all rude and like to run away from people . If you ask a worker a question they answer you as they are walking away . read more

I have gotten plenty of clothes there that I did like, but it does not justify how messy the entire store is. First off, half of the store is CLOSED OFF. Were they trying to downsize it or something? It feels like a store holding a liquidation sale most of the time. Not to mention that the fitting rooms there were ALSO closed off, meaning that I could not be able to try on clothes before I decide to buy them. Second, the entire store is a MESS. Everything is THROWN around and it's an inconvenience for everyone. Thirdly, they tend to move things around the entire store. Who's idea was it to place the shoe section in the MIDDLE of the store? Pick a section and stick with it! And fourth, you have to wait to get in. And I get it, shoplifting is at an all time high, but is making your customers wait to get in a good idea? The only reason I even come to Burlington is because my Mom likes to go there, as she has better luck finding things she likes. But if it were up to me, I'd pick someplace else. This Burlington needs to fix up their store. read more

Burlington Coat Factory does not honor their policy. The cashier refused to provide a refund to original payment method as stated on their receipt. In addition, the floor was covered in merchandise and the employees just watched as people blatantly shoved items down their pants yelling obscenities. It's unbelievable in there, I dont even want to use the gift card. read more

Burlington - Department Stores Near Me - Pittsburg, California

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I'm so glad I quit working here after I got hired . . How do you guys sell clothes and not have a fitting room ? You want customers but how do you want to make money if we don't know if it's going to fit us !! I went to Burlington I seen some pants that I liked but wasn't sure if it was going to fit . I walked all around the store too see if there was any fitting rooms I couldn't find any I thought I didn't look right because when I worked there in 2021 we had a fitting room . Anyways I found a worker she says we don't have fitting rooms so I had no other choice to try them on at the bathroom but guess what ? Bathrooms are only for employees . So fucking dumb . Very selfish . I don't recommend shopping here read more

I like shopping at Burlington but today I didn't have a great experience I was getting checked out and while I was putting my things on the counter I told the the cashier Dominique that I had my own bags I had my bags all the way in the bottom in my cart I had a full cart by the way and she rudely told me to start putting my things in the bag . I was getting to it my bags were all the way in the bottom of all my things and while I was still putting my things in the bag she calls the next customer over .I'm still putting my stuff in the bags and she left two hangers in two sweaters that I had bought so I was taking them out and was just standing there while I was taking them out everyone is so nice there looking at me but Dominique was so rude and I will be shopping at a different Burlington from now on . read more

it was a nightmare coming here the place is a mess and they take forever at the registers managers are just walking aroind doing nothing while the line its really long read more

Burlington - HORRIBLE SERVICE - Department Stores Near Me - Pittsburg, California

I wish i could rate in negative number to this place. Me and my mom visited Burlington store in pittsburg for the very first time. We were waiting for the billing. It was all done except 2 items which were not getting scanned due to some system glitch. We were asked to wait, which we did patiently. During that time my mom had sudden urge to use the restroom as she has urinary incontinence and was not able to control. On that i asked the employee at the counter (Don't wanna mention the name) about the restroom availability. She asked the male employee if they have restroom and to which he replied "NO, WE DON'T". They still kept on working with the computer to make sure the transaction go through. After couple of minutes we were sent to counter no. 3 as the whole transaction got cancelled due to their own system glitch. The scanning had to take place all over again for all our 29 items. During that my mother who is 49 years old peed her pants a little. I asked the cashier if they can allow the restroom and the reason why the restroom is not allowed to public. On that she calmly asked me to wait and she called somebody for the answer. It was the same person who earlier said they don't have restroom . When i asked for the reason why the restrooms are not available for public, he mentioned "ACCORDING TO OUR COMPANY POLICY". I asked what do they do when the employees need to use the restrooms? He answered "OF COURSE THEY ARE OPEN FOR US". After that i tried locating so called COMPANY POLICY which I couldn't find anywhere. I wouldn't have any issue if we didn't had to wait for their own glitch, the only reason i felt bad was we shopped there for more than $350, we waited due to their system glitch and still they can't let the customer use the restroom when they could've simple asked with respect the extent of urgency at that point. My worst experience and definitely ruined my whole day. I tried reaching customer care but due to off hours couldn't get a hold of anyone. Will keep trying to get the exact answer and justification for what happened. read more

I don't frequent the store much and I remember why. Bad customer service. A few employees walked by me plenty of times to engage in eye contact or ask me if I needed help with something. Not one of them made eye contact or asked if I needed help. Which I did need help. I eventually found what I was looking for. While paying for my items the male cashier did not greet me, did not tell me my total, did not give me a parting comment. He was more engaged with a female employee that had a cast on and talking all about her antique Buddha. The only thing he did for me was ring up my order and hand me my receipt. Wow! Somebody needs to retrain him on his customer service. I will not shop here again. Bathroom was clean and tidy and that equals one star. The second star goes for a clean and tidy store. read more

I came here for the cribs on sale for $50. I'm standing there 9 months pregnant while they let a lady buy all seven cribs. She selfishly denied us just one crib. The workers stood by useless. This is 2022, a year where people are struggling. This sale is a savior to a lot of struggling moms. There should be a limit on how many items a person can purchase during a pandemic and a nation wide shortage. The lady was evil and ridiculously selfish and the company is evil for not setting boundaries with this sale or even realizing that there should be a max on how many of the same items a person can purchase during a pandemic. The workers are literally useless, the worst Burlington just like everything else in Pittsburg. read more

There should be no reason that there 24 people in line with 2 cashiers while other employees stand around. Some are hanging up clothes just looking at the line. Some are just walking around. Burlington really sucks and consistently gone down over time. Who ever is managing the store sure doesn't care about customer relations. read more

This store has one of the slowest checkout stands known to mankind. It doesn't matter if there are 15 people or 2 people in line ahead of you, it will likely take 20-30 minutes to check out. I love the merchandise here but every time I go back I remember why I don't frequent this store. If you are planning to go here I suggest you have absolutely no other plans for the day. read more

This bathroom was so nasty. And a ton of employees working but none can seem to clean up the bathroom !! Such a shame , read more

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Purchased basketball shorts for my daughter yesterday. Today she tried them on to make sure they fit. She comes out her room saying "mom you need to check pockets ". She found a used Crack pipe in her pocket,which she touched at first not knowing what it was. Went to the store and spoke with a manager she proceeds to ask me why I didn't check the pockets. I explained how I have shopped there for years and would never expect to find a Crack pipe on my clothes. She rolled her eyes as if I was making a big deal out of nothing and how dare I not take responsibility for not checking the pockets. I will definitely be checking now. I told her do not put this on me. Items sent to the store and returns should be checked before going on the floor. It is the responsibility of the company to ensure the safety of their products. She said to call back the next day, which I will do but not before contacting corporate. Somewhere either in transit or at the store items are not being checked. What if the pipe was broken or I had put it in the wash with other clothes. Whatever was in or on that pipe would be on our clothes. My intention was to make the store aware so maybe procedures would be changed. Now I am just irritated that a manager was unwilling to take responsibility. Doubt that I will go back to this store. It is sad because I have spent plenty of money at this location. read more

Burlington - Used Crack pipe found in item purchased for my child - Department Stores Near Me - Pittsburg, California

Very pleased with their customer service, when the store clerked accepted a return she could have rejected. She honored my receipt and her friendly demeanor was nice too. Great experience!! read more

I've been shopping at this Burlington coat factory for years. Since I started going they've redesigned the space quite a few times and I must say I used to like the way it looked more. Nevertheless Burlington does sell really nice clothes at very cheap prices. So below is the break down for my review Pros: Cheap clothes Hassle free returns (most of the time) Friendly service Unique products (great cheap hair mask that was twice the price online) Cons: Location seems spooky or barren most of the time A little disorganized read more

Burlington - Department Stores Near Me - Pittsburg, California

I can always find something at Burlington..casual clothes, formal attire, home decor.. you name it. I went in yesterday to try to grab a few things for a couple of upcoming vacations. I went into the fitting room to try on my selections. I was in the fitting room for less than 10 minutes before I started sneezing and feeling my eyes burning. I attributed it to the smokey conditions we've had due to the California wildfires throughout the state. I looked up and noticed a good years worth of dust.. easily! This place needs to be cleaned from the bottom on up. I was afraid to visit the restroom after that so I held it and headed up to the register. read more

Burlington - Department Stores Near Me - Pittsburg, California

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Good prices, and friendly service. They have a lot of thief's - and rude customers. I have seen the staff assaulted on more than one occasion. I buy my kids clothing & and toys for cheap- I also find a lot of items that you would at Macy's. I think the store can be kept in better shape.. It would make it easier to shop. But price and selection are not to bad at all. Bathrooms could be cleaned a little more. Great Big and Tall selection for big men. Goes up to size 6x I shop here 5x a month easy! read more

Yuck What a mess Nothing is in size order Bad service Just Yuck. read more

If I could give zero stars I would. For one you can't identify an employee from a customer, no body is at the dressing rooms you have to find someone to help you, god forbid you ask for help from anyone. I interacted with three different employees and each one had an attitude. I said please, thank you , and have a nice day. Not a thank you back or even a "you too" . This location needs some help fast because I'm sure I'm not the only one Who is experiencing this at this location. read more

I had a great experience,I found just what I wanted and on low price .The location was in a nice are which is next to the movies if you want to catch a flick. read more

Two words, Garbage Dump. No organization whatsoever. Some of the staff are just plain RUDE! Things are just trashed around and left that way. Seems as if all i ever see staff doing is walking around and not doing anything. Just yesterday, one of them was seemingly putting clothes back on racks but on her personal cellphone at the same time. The shoe department is a JOKE! Mispaired shoes thrown all over the place. I almost twisted my ankle trying to get through piles of shoes in the middle of the aisles... Poorly Managed Store!!!!! read more

Good selection of men's clothing every time I visit.

Went in yesterday to find a white shirt for work. (white is a hard color to find that doesn't make me look like someones grandmother btw) I work in San Francisco and I never bring my purse. So I always wear my backpack. Today was no exception. I came into the store with my backpack on, Knowing that the staff would be keeping an eye on me. No surprise that I was being followed. I even asked some of the staff following me to help me find a white shirt. Apparently no one knew where I could find what I needed. I found this very amusing. I found a shirt and made my way to check out. The girl at the register was nice enough. No complaints. But the lack of knowledge and organization was baffling. no matter. I got what I needed from here. read more

I used to shop here frequently for work clothes. I returned today to get a new shirt and pants for a speech this week. Their men's selection is less than a quarter of what it used to be, everything is in the wrong spot, they don't have any undershirts that aren't small or medium, and the only dress shirts they have are packaged with a big sign telling customers not to try them on. On top of this I'm still waiting in a huge line and listening to employees curse up a storm. I don't mind profanity, but show some professionalism while at work. Burlington is worth the savings, but not this location. Steer clear of this location. It doesn't even rate one star anymore. read more

Despite all the poor reviews that we found for this store, we decided to check it out for ourselves. Maybe we happened to come by on a good day or maybe it's just us, but we actually had excellent service here! My husband found a good selection of jeans and shoes and he's fairly difficult to shop for. Granted, we didn't shop the entire store nor did we cruise around the other departments, but he specifically checked the floor of the men's fitting room that he was in & found it to be clean & free of "miscellaneous debris". There was only a very, very limited selection of men's jackets though. Both the fitting room attendant & the cashier were friendly and the checkout process was fast. We went in on a Monday afternoon (Martin Luther King, Jr. Day) and left pleasantly surprised by our experience. read more

This has to be the worst department store ever to charade as a business servicing customers. The line to pay your hard earned money after shopping in this store makes you want to walk out!! There is no way you should have to wait 45mins in line to spend your hard earn money!! the manager and /or district manager need to re-evaluate their staff and/ or this location as a whole!! Burlington is great but this location needs to be shut down immediately until they get a proper staff. read more

I've never been a huge fan of this store but I had a $25.00 gift card so I went in yesterday to use it. At the time of checkout my purchase totaled $61.78. I handed the cashier my $25.00 gift card and $40.00 in cash. I was issued $3.22 balance on my gift card instead of giving me cash back. What a great way to try and get your customers to keep coming back. Such poor business practices. BCF... you lost a customer for good! read more

Burlington - Receipt... Click on it to see it! - Department Stores Near Me - Pittsburg, California

Great prices all around with some excellent finds. I was purchasing gifts while on break from work and what seemed like too-long a line to wait for was quickly dispatched by the friendly staff. To those complaining about the store being disorganized or cluttered I'd say it's par for the course with a store like this. The times I've visited there are always associates organizing. read more

Pros: Good finds. Cheap prices. Most of the employees working the floor are friendly. Cons: Unorganized. Go backs put in the wrong department. Long lines and only one cashier. Two if you're lucky. Sharon needs to take some courses on how to treat her employees better. The big wigs still keep her on board when they should've fired her a long time ago. That being said..the 1star is for the combined pros.. read more

Contrary to all the other reviews I really like this place. It's pretty new and bright inside. Everything is very easy to find. They have some really great stuff at even better prices. Their selection ranges from MACYS to ROSS. I like the variety they offer. I've been here a couple times and all of the staff is extremely friendly. The only bad thing is the restroom. read more

Went on on Oct 28 and put my stuff on layaway for Christmas. Made payments. Went to pick up my layaway on Dec.19. They had lost my layaway.. The front end manager Sean told me i picked it up already. They clerk said no she just paid for it now. He started raising his voice at me like I was lying. He told me that i could go shopping again and get other things instead.. I had put these items on layaway for a few different people. I said so you are asking me to reshop your store for stuff that I have put on layaway. I refused and asked for my money back. He was going to give me a giftcard when I have paid cash on all this.. I will never shop there again. It was a nightmare. I waited 3hrs for him to finally tell me this..I had to go out in that crowd and reshop.. Theresa C.,Antioch read more

On July 11, 2013 I went into the Burlington Coat Factory to return a few items. Sean seems to have fooled the higher ups at Burlington for him to be front end manager. I will never shop at this Burlington again until he is gone! No customer service at all and very rude, no eye contact and he behaves in a way that makes you as a customer not want to shop there. No greeting, no hello, no thank you. Treated me like I was a thief and had the gall to tell me that, after I was returning a few items, that he had to make sure I didn't wear them before and are returning them now! HUH?!!!!! I waited in a line of 2 people, for a total of 15 minutes before being helped, when he and another young lady were the only ones at the counter. This was on a Friday, 3 o'clock in the afternoon, with hardly anyone in the store. After dealing with him that tacked on a few more long minutes of him "examining" my items as if I were at the doctor's office and he was looking at my X-ray! He further humiliated me by holding the pants up, turning the front to back, running his hands up and down the pants, while the a couple of customers looked on. I got so disgusted and embarrassed by his actions that I told him that if I have to return the items to another store, then he and Burlington would hear from me. I have to go out of my way to return/purchase merchandise because of this guy, when I live within 10 minutes? NO I should not! Well here it is and I have not stopped here. There is a letter on its way to the corporate office, to this location and to and to the BBB. I am huge on customer service and I still work in the customer service field. I have said this before, it takes alot for me to get "worked up" to sit and write letters, or reviews on a company, but I am hard working person, like alot of folks and when a person like this is in the "customer service business" then the company he works for need to know that they have a person in a management position, that is and has effected the customers who shop there! This isn't the first time I have seen him in action.......Maybe it's time for Burlington to get some secret shoppers or something so they can see how terrible this location is. read more

Ive already contacted customer service and the corporate offices in regards to the service at this Burlington... FIRST... your store is at the end of a deserted mall.. Im sure any revenue you can get you should take.. no complaints. I came here a couple of years ago and was truly disgusted with this place.. nothing was organized, the staff was rude and nasty looking.. and the place smelled like sewage.. Fast forward to yesterday.. I needed a cheap white tie for a 20's themed party. I walk in and find the tie.. I also find that the store smells clean and that the store is semi stocked.. staff seems friendly.. hmmm maybe I might find something.. I walk over to the dress shirts that are packaged. I find about 7 shirts.. all in my size.. what?? this never happens.. Will I be updating my work wardrobe without having to spend a fortune??? OMG.. I was excited.. 7 high end dress shirts... 3 Michael Kors!!!! and in my size. I went into the changing room and was stopped.. I wasn't able to open the packaging..???? really? Why not? Store Policy! Ok.. I know what you may be thinking... just but it and take it home to try it.. if it doesn't fit.. return it.. Aint no body got time for games and running back and forth and wasting gas to try on shit. I go to the manager.. Why do you not let customers try on shirts? The answer was.. if everyone opened up the dress shirts to try them on then we would have to repackage them. We have plenty of size shirt out on hangers you can try ... OMG... really? So a Michael Kors shirt is gonna fit the same as a Calvin Klien or a Geoffey Bean???? Bitch! don't tell me shit like that.. I know each designer is gonna have a different fit. So I look at him and point blankly say.. so you don't allow customers to open up packaging because you and your staff are too lazy to re stock and re package and do your job? SILENCE!!! SMH... DO NOT SHOP here! Let them go out of business.. Apparently being a empty ass store means nothing to the these people. Funny thing is.. once this place closes down.. and all the employees loose thier jobs.. they are gonna bitch and moan about how there are no jobs blah blah blah.. How about you do your job now.. so down the road you dont have to complain. Losers!!!!!! NEVER AGAIN!!!! GARBAGE!!!! read more

I always find a selection of useful items, but it's extremely disorganized. It always looks like a toddler has been going down every aisle, throwing items on the ground and making sure to get them dirty on the way down. There are NEVER enough cashiers, and none of them are very friendly. It's nice to get items for such a good price, but sometimes I don't feel like waiting in line for twenty minutes for a knock-off pair of sandals. If you go when it's slow then it's worth it, but otherwise I'd just go to Ross down the street. read more

For everyone complaining about there not being any coats: it's no longer Burlington Coat Factory, it's just Burlington. Read the sign, read the receipt. read more

How is it that you call yourself a COAT FACTORY, when you only have a small section of the store designated for coats? In November. I went in to get my 7 year old daughter a coat, there was only a small section for kids coats. I was unaware that the store sells all kinds of stuff, even bedding. I guess I was just under the impression that a coat factory would mainly focus on coats, and not everything else. If they focused more on coats there might have been a better selection in every size. It seemed like just another regular clothing store. And the employees are incompetent or zoned out. I'm so irritated. read more

First time I have even stepped into a Burlington. What they lack is coats. Way in the back corner of the store is where they keep Women's coats. Maybe they are no longer considered a Coat Factory but the inventory is hilarious. They are not in the any kind of order. All sizes mixed up. Very poor quality. I came here thinking it was a place to find coats...such a joke. Badly kept, dirty store. read more