After two unpleasant visits, I've decided not to return to this location. The staff were rude and…read morerefused to honor sale prices that were clearly listed in error on their part. I suggest taking your business elsewhere if you want to be treated with respect. I'm sorry to anyone else who has faced similar treatment here.

Unprofessional and Rude Manager at Antioch / Brentwood Carter's Location…read more My wife and I have been a loyal customer of Carter's for years. My wife and I have spent thousands of dollars on baby clothes and even told all our friends and family that if they were going to buy clothes for our baby, to please ensure they were from Carter's. They just fit and he loves them. However, after a recent experience at the Brentwood, CA location, I will no longer be shopping there. We purchased an outfit set from the Tracy, CA store, only to find when we got home that one of the pieces was missing. My wife went to the Brentwood location to explain the situation and return the item. Everything was going smoothly until the store manager, Jenn, stepped in. Instead of handling the issue professionally, Jenn rudely interrupted the return process and flat-out refused to accept it, citing "company policy" because the item was missing a piece--something that wasn't our fault. My wife was honest and explained what had happened, but Jenn remained cold and dismissive, treating my wife with blatant disrespect in front of other customers. When I called Jenn to discuss the issue, she was extremely rude, interrupting me, and even lost her temper when I questioned the logic behind refusing a return over an $11 item. Jenn repeatedly hid behind "policy," and implied we were at fault. Do you think we would spend $350 on this specific ticket, only to come back and return an $11 item to sneakily keep a pair of shorts at home? Are you implying we stole Jenn? After going back and forth with Jenn for 10 minutes, she said "the best I can do is call the other store tomorrow and hopefully have you go there to solve the problem." I then told Jenn we were going to donate the item, and we are not interested in the return any longer The situation became about principle, not the money. Carter's needs to understand that customers like us, who spend thousands in their stores, should not be mistreated over something as trivial as a single missing piece of baby clothing. Jenn's behavior was appalling, unprofessional, and downright disrespectful. We will not be shopping at this location again, and I strongly urge others to avoid this store if they care about being treated fairly and respectfully.

GIMME MORE, GIMME MORE , Gimme all the things , hand soaps, hand sanitizer, candles, room spray…read more My favorite time of year fragrances galore. I enjoy shopping here sometimes it's confusing with the price placement the signage are not properly placed. You load your basket up and go to the register to find out your items are not on sale. It feels intentional because the items in your basket are the items you want. Get it ? What a way to sell regular priced items. Parking: limited Cost: sale items worth it Quality: niiiiiicce fragrances Ambiance: love the holiday displays Customer service: lacking STAND OUT: self care section

I was told that this discount does not count on the foam soap because it is not "body care" but I…read moretried to tell them that cleaning your hands is caring for your body and they told me that your hands don't count as body,skin care. But why not are your hands not part of your body? Do they not have skin? In the picture provided it might be small but it only says "bar soaps excluded" giving anyone who can read the impression that they can get the foam soap. If they want to be so stingy with their deals they should be more specific on what you can and can't use it on.

Selection - well stocked. Space is great and bright. Staff there but gives enough space. They even…read morekept their selection of toys and gameboards for value price. Coffee shop. Thanks for staying in Brentwood, Barnes & Noble.

This is a fairly new Barnes and it was my first time coming in. The space is huge! Really clean,…read moreand has that modern and minimalist feel that most of the new B&Ns have. It was pretty easy to navigate the store. Each genre was in sections versus being in a column like other stores. It made the shopping a little confusing, because some of those sections wrapped around each other. But not too hard to figure out. Came to scope out the romance section and the newly released books. Kind of small as far as selection goes, but there are a lot of focus tables that house popular books. Might just be their choice of displays and arrangement that makes it feel like there are less options. Still, there is so much product, and you will definitely find books, trinkets, or gifts to take home with you! I left with Red Rising since I've had my eye on it for a while. There were a few BOGO tables that had a couple books I was eyeing, but I opted against grabbing those. Value is overall the same as other Barnes & Nobles. Their book annex was really well organized and not too cluttered. Good price options for notebooks, cookbooks, and other sale items in that section! Will be back to shop here again!

The customer service here is always amazing! The selection is wide and value well you know the…read moreanswer to that! I been coming here for years! I learned the most important thing about marriage here and its happy spouse happy house!

Very very bad service, we were shopping and my daughter which is special wanted to use the…read morerestroom, restrooms are locked and we asked if the kid could use it and the answer was "No" without hesitation or explanation and turned around and kept doing wat she was doing. That's what I call not care about customer at all.

So refreshing to shop where you know whoever raised these kids working here are doing a good job:)…read moreso polite, helpful, and treat you genuinely! So much more selection in music tees and fashion :)

I haven't been to the Streets of Brentwood in a while and had to shop for my teenage, son's…read morebirthday present. A difficult age to shop for but this store made it super easy with all the fun choices he likes and now, also myself. Michelle was extremely kind and helpful, especially with the Anime section that my son loves. She told me of all the great deals they had for it and others. When my arms were full with Anime apparel, she kindly held it for me and took it up front so I can shop for more. She also made sure when I closed out that I was a member, to get more great deals. I will definitely be back to shop for myself, for all the Wednesday Addams merchandise!

I enjoy shopping here. It's usually pretty well stocked with a rotation of different things. I will…read moresay you have to check the expiration date on a lot of the stuff because it could be close. I've gotten some amazing deals here on meat and alcohol, and splurge on some fun things for the kids. I do feel like the cashiers are friendly, but could be a little quicker. This is really more of like a 3 1/2 star review. If I didn't have to go over everything as closely, it would probably be a four star view.

This store has so many amazing treats that you will not see at other stores at great prices, also…read morethe produce department is great, produce is the quality that you would get at other high end stores for less a lot less.

10/10 best experience ever made an account just for this. shoutout to Nancy And CC they went…read moreavengers mode to help me find clothes that matched my style and what i was looking for they were so kind and very funny. Best service ever literally the sweetest people out there and their clothes are GOOD quality. love this place love yall the prices are pricey but it's worth it for the quality. Please go visit this place you will feel so great walking out of there!!!

I was traveling for the Thanksgiving holiday visiting family, and I had the pleasure of shopping at…read moreTorrid in Streets of Brentwood. Jenny, who helped me check out, was absolutely wonderful, and the associate assisting me in the dressing room was just as amazing. They truly make a great team! Thank you both for being so awesome and making my shopping experience so enjoyable.

The prices.... $13.95 for a candy apple and $5.00 for chocolate covered marshmallows. The candy…read moreapples use To be $8.00, then $10.00 now $13.95! As much as I love the s'mores candy apple, this will be the last time that I come here. If they lower their prices then I may come back... :-/

5/5 stars for having a nice, good, cleaned, chocolate factory shop at the Streets of Brentwood…read moreShopping Center. The customer service support was very helpful. I liked their free samples at the front counter and they let u try eating some samples before they take your orders.