Ross is one of those stores you not only go to for cheap clothing but also to just happen upon random items. I stumble in when I'm bored and just browse. Kind of like what most people do in Target. Staff: Needs a little work but what can you expect? Cheap clothes comes at a price of "you-get-what-you-paid-for" type of service. However they were kind enough to let me know that I forgot my card when I left the store. So stars for that. Also I hate lines. I guess it's at every location but man, Ross really should open more registers. There's always one or two open and a long line. Maybe on down time those cashiers can go and do go backs or clean? Then once there's a line go back to ringing things up. Store: the store can be a little cleaner and organized. Part of it is due to the customers not being considerate. The other part is not having employees (or enough employees) to come out and reorganize things and do go backs. I was looking for a hat and the one I was yes was found hanging on a random rack. Merchandise: As above, I found a hat on a random rack. It was one of two of the kind and I purchased them both for $10 a piece. Good deal. As with any clothing store you have to really look for a good piece but I'd say for me it's a hit or miss if you're trying to look decent. I'd say it's great for casual dress. Sometimes I come across awesome deals at this location. It doesn't have as much variety as the one in Concord or Pleasant Hill. read more

The security is tight here. We walked in the store early in the morning and still have the wait? For what reason? There was not that many people in the store and then we walked in because it was metered I guess. Whatever that means. read more

The new female manager us rude to her employees, I witnessed her being rude about the girl that usually works dressing room to another associate., the girl that works the dress room is a really nice girl.I deal with her all when I see her but haven't seen her lately.So I think she's picking on her which is discriminating.More until I see that girl back to work read more

Unpleasant,unprofessional, and rude. There is nothing else that I have to say about this place. Never been treated worse at a Ross. Not an atmosphere I'd ever choose to go into again. read more

They have one cashier and a line that is going down the store. 3 security guards standing around and 1, I repeat 1 cashier. How does that make sense? read more

Ross Dress for Less - Department Stores Near Me - Pittsburg, California

So I've been to this location a few times. Ya it's not the nicest Ross around but if you live out this way it's close and relatively clean. My problem is in the last 5 times I've gone they do not have enough cashiers working. It's always one or two. Sometimes there was three but that was rare. Ok maybe they can't have too many people working, but then there is always two to three people walking around, I'm assuming one is manager, stockers etc. is it the policy of the company or the store that one of those people can't jump on register when the line is literally wrapping around? I will say this the lady who works the security, as in you wait at the front door and she lets you in based I think on how many people are inside already is always very friendly and nice. The thing that pissed me off the most that last time I was there was after I waited to go inside, then waited like 25 min to check out, the other male security guard asked for my receipt before I could leave...when did this turn into Costco??? I've never been asked for one at literally any other Ross store, and you know what maybe I wouldn't have been so annoyed if I didn't have to wait so long on line. Here's the kicker he said to me, "you don't need to snatch it like that", excuse me? lol I actually didn't even realise I did but I just kept on walking cause what can I say at that point oh I didn't mean to, cause maybe subconsciously I did, then the other lady says god bless have a great day all snippy. I'm done, never coming back to this location again, I'd rather drive into pleasant hill or Walnut Creek and not be treated like I'm trying to steal a $4 Tupperware. read more

the workers are very rude. i called to speak to the manager and i was given attitude by the fitting room person. she asked me who i was and then proceeded to tell me she can't get me the manager because it is personal. read more

I dont understand why you as a store have bitter people as cashiers, I walk right to the next available register, cashier looks miserable does not say a word to me, rings up my clothes, and with an attitude the whole time, very unpleasant, unprofessional, heavy energy around. Never coming back. Tell your employee Nuvia to not be rude to costumers, sorry you're dealing with something. Dont take it out on costumers. read more

21 people currently line, and only two registers open. Thats bizzare to me, to say the least. They are also letting people making returns cut the very long line and go straight to the register. Prices are good, got a nice short sleeve dress shirt for under $7. Cant complain there. Store is a little messy, but not too bad. These bargain retail stores are usually a little messy, I'm used to it If they'd take steps to speed up the line, and not let people cut the line just because they're returning something, I could possibly be talked into bumping this location up to four stars. read more

I was just thrown out of the Ross on Century Blvd., because I refused to show my DL/ID when I asked for the Tuesday Club Senior discount. It's illegal for them to ask but they did it because I got upset because the lazy, fat checker forgot to discount my purchases even though I asked for the discount BEFORE she started the checkout process. She got put out that she had to do a return and a repurchase BEFORE she got to go on break. I asked for management and that vieja refused to give me the discount and threw me out of store, humiliating me. I've contacted corporate and will follow up on this discrimination. read more

Feeling pleased!! Rating is for today's experience only. Came here to return an item from Christmas time. The same item that I had tried to return in Pleasant Hill, where the manager in P.Hill rejected bc it was purchased in Pittsburg, dumbo! Anyway, the Pittsburg sales associate / cashier helped me as much as she could, then I asked for a manager. She came up to the front with a great attitude, listened to my problem, and responded appropriately by making it happen!! Good experience today, although I can't say every time has been this perfect. read more

Ross Dress for Less - Department Stores Near Me - Pittsburg, California

I needed rain boots. So decided to go to Ross. Upon entering we were greeted by Lost Prevention. Friendly and professional. I didn't find boots but did find a comfortable pair of shoes. Approached the checkout counters. No one attending to any counter with the lights on which were #2 and #4. Lost Prevention looked at me and I signal with my hands indicating "hey, we're is the checkout personnel?" He then tell this young lady at the end of counter near exit you have customer waiting and she yelled out "Am putting my shoe on" she continued her conversation with a lady she was talking too. Another male employee approached the checkout area and she told him that he should buy those sandals for her cuz he had just got his income tax money so to buy them for her. He replied that that didn't matter. While am standing at the cash register #2 (light on for business) she makes her way to cash register #1 that's closed and continues her conversation with the male employee and didn't acknowledges me at all. Finally she grabbed the pair of shoes and while looking away continuing conversation with the other male employee regarding the sandals she said "that will be 16.30" I handed her a twenty dollar bill and she proceeded to make change still engaged in conversation with male employee. She gave me my change and I had to retrieved my own receipt because she was still engaged in her conversation regarding sandals. My partner and I are never stepping foot in here again. This incident Sunday, March 15th store 180, Reg: 01, Tran: 2551, Assoc: 955641. Maybe ROSS will check into it. She also needs a manicure a nail or two were missing others were very long. I can still hear her nails tapping on the cash register screen. Touching everything no regards for customer nor health protocol for prevention of the spread of virus. To busy with her life to attend to anyone. Customer service is not what it used to be. read more

They had Few items. Store is very empty. Waste of a drive down there. The pictures were racks are empty is accurate. And this is In February. read more

The store is TRASHED and there ARE just empty racks and shelves all throughout the store. Not much variety.. it looks more like a INDOOR FLEA MARKET... It also doesn't help, that the security/loss prevention dude working on the first Monday in August, made our shopping experience any better. He keep looking at the people of color, like they were potential THIEVES.....EVEN THOUGH HE WAS A MAN OF COLOR himself.... I had to say something to him , once about profiling customers of color and stop giving every customer a "COUNT DOWN , on how long they had to shop, before closing..!! The cashier was nice and a few of the other employees were helpful.... but the store Just doesn't have anything that grabs your attention and make you wanna spend money..!! My advice, don't waste your time at this location, I had a better shopping experience at the ROSS IN BRENTWOOD... plus the security/loss prevention people are way friendlier.....and they actually have some merchandise that you might want too buy..!! read more

I was recommended by a friend to come here for work out clothes. I remember as a kid I hated this place. It seems a lot more organized and you can't beat the prices. They have a ton of different things here. I was pleasantly surprised when I paid it was $45 and I was sure it was at least $100. Now I see why people like this place do much will definitely be returning. read more

Went to this location on Thursday 4/25 , I am frequent shopper here at this location , the male security guard makes it a point to make you feel like when you walk in you MUST knowledge him which Is rude I came to shop not have to speak to you . On this particular day they sent a " new hire in training" to follow me around the store and down each aisles She even took as far as looking in my cart . I left my cart full of stuff after feeling harassed and spoke to a manager who I show I'm clearing wearing legging a form fitting shirt and I have a clutch bag where in the world could I hide something to steal ? And all she can say is she's doing her job and sorry her job is not to harass people or make them feel like that can't shop in peace . sorry that your racially profiling me and harassing me read more

This place is like a war torn country inside. It's dirty and as many of the other reviewers have said, the customer service is horrible. First, the entire building itself (inside) is dirty. The floors look like they haven't been cleaned in weeks. There are often items strewn about, many times clothes just laying on the floor or packages that have been opened and goods stolen. Everything in here looks like they had someone put on a blindfold and toss it somewhere and that's where it stayed, waiting to be sold. My mother loves this store, but I almost always refuse to go in with her because I just can't stand this particular location. As I have said before, nothing is organized or orderly here. In the past, I've found an item I was interested in purchasing and there was a large lipstick smear on the front. I've found tops on several occasions that have foundation/makeup ring around the collar. I'm sure there are cleaner bathrooms in prison. It's just that nasty. The very last time I came here was the final straw for me. Customer service has never been good here. Ever. It's alarming, honestly. After my last trip I won't be back to this location. The line queue is ridiculous and after being called up, not half way through my transaction, the clerk, Sarah, calls up the next customer. I WASN'T EVEN FINISHED PAYING AND THE WOMAN BEHIND ME IS CENTIMETERS AWAY FROM ME WITH HER CART GETTING ANXIOUS. As I counted out my correct change, the teller, Sarah, starts sighing and getting upset that I am taking more time than she would like. When she gives me back my change instead of counting it back for me to ensure it's the right amount, she shoves it in my hand and then makes comments about how long I took to the customer behind me ALL WHILE I AM TWO FEET AWAY AND IN EARSHOT. I'm sorry, I thought I was a paying customer. I assumed I got my fair 2 minutes of checkout time. The snitty comments pushed it over the edge and because of it I will not be back. The people here are obviously miserable. Nobody has ever greeted me or been helpful. I've even heard a few clerks flat out say they hate working here because it's such a bad atmosphere. It's a nightmare here at Christmas. read more

I've had a few spats with the Pittsburg Ross... but nothing to the point where I would say I had a horrible experience. I kind of took it for what it was... a messy place where the people who work there aren't happy - so fantastic customer service is not expected. HOWEVER... my last experience, has shot me through the roof! I found a large leather ottoman for about $70 dollars. A great deal! But needed a truck to take it home. I ask the cashier, if they can hold it for me, his response (and I quote) 1. "Are you paying for it now?" 2. yes. 3. "Oh okay, well since you're paying for it, we can hold it as long as you want. If you weren't, we can only hold it for 24hours..." Anyone want to guess what happened? Anyone??? I sent my dad the next day to pick it up while I was at work. He calls and tells me "They lost it..." I like to think of myself as a pretty intelligent person or at least have common sense... HOW THE HELL DO YOU "LOSE" AN OTTOMAN? HOW BIG IS THE FREAKING STORE?!?! I knew something was wrong. So after they make my father wait for almost an hour "searching"; they send him home and ask him to call the store back in the morning. Maybe, the morning staff stashed it somewhere.... again... WHERE? Is there a magical place that only half the workers know about? I notice this review is getting a bit long... Long story short... They sold it. Which I knew and didn't appreciate the run around or the million excuses they gave me. I obviously got my money back and was at first offered 10% off my next purchase... which I was not taking... 10%?? What is that Tax?? She offered 20%... but really, when am I going back there? and I HAVE to go when that specific manager is there... This store needs serious customer service training. If anyone would have taken ownership for the error, I probably would not be so angry. Their excuses: 1. The guy was new... (SO? He works there? How is that my problem and how does that fix this issue). 2. Our policy is not to hold items that are paid for. (OKAY, again, how is that my problem. I was told that you could by someone who works there [take ownership people!]... and this argument does not hold water. Even if I didn't pay for it, my father came within 24hours.) MINUS 5 stars for bad customer service! (Like I said, this review is getting way too long and I haven't even said half of what I wanted. Corporate will def get the full story... if that will even do any good, have you been to their website?) read more

Worst customer service ever. Yesterday, when I approached to the cash register the lady was so rude, she didn't response when I said Hi to her. She threw all the dresses that I purchased on the counter without folding it just because I didn't buy a bag. They judge people according to their appearance. They are nice with their own race, smiling and talking but when I approach them they changed their attitude. Same day I also shopped in Burlington and their customer service was so good. The lady at cash register greet and smiled and fold all the dresses and wrap a jewry and frame that I bought from them. So disappointed from Pittsburg Ross customer service. They seriously need to work on that. The managers are not less either. read more

Ross Dress for Less - This happened yesterday night and she was person who was being rude for no reason. - Department Stores Near Me - Pittsburg, California

OHMG. The people that were in this place was so rude. I got bumped so hard into a rack of clothes. I think the hangers made a print on my side. Get this the person that pushed me into the rack. Worked there. I thought she was a customer til I seen her Ross badge. I tried to get to her, she pushed a rack of clothes in my path as she ran away from me. I wanted to see her name. Funny, I kept saying to her "excuse me miss." She went through the double door and well it said employee's only so of course I couldn't keep following her. So instead I went up to the cashier and asked for the manager. They didn't have one on duty and I can call on Monday. I rarely ever go to Pittsburg, but since I have a sister out this way. I just thought it would be nice to just visit and shop around her area. A huge mistake. read more

Pittsburg Ross just lost a customer!! When you walk into a store no one greets you. I will say the security lady who was there was very nice & friendly, however the young girl with all the makeup who is Latino-Nuevo or something like that is very rude!! She calls customers like she's calling a herd of cattle. RETURNS she yells. NEXT!! the other one yells. Not hello I can assist you. No hello did you find everything you were looking for today? Or just hello!!!!!! Nothing! Then when you ask a question she raises her voice to tell you why!!! Her tone is disrespectful as well her facial expressions. As a manager over several retail stores I would not have her working in any other my locations. Sorry Ross you need to have someone come in and train your employees on customer service!!!!!! 2 stars because of the security guard other than that it would have been a zero read more

I love this place! I shop for 5 kids and this is where we go, you get great stuff for reasonable prices. Even with my teens they get their Nike, CK, MK. Etc. Now for the employees I am really shocked regarding some of these reviews, I am a "regular " shopper there so you get to know people and Annette and Cyndie have been there for long time and they both are the sweetest ladies. The security are always welcoming, I really have nothing but great experiences there (and my husband can confirm I shop there a lot. Lol) read more

The kid didn't want to get in the car after visiting the Motherhood store so we went into Ross. I didn't interact with any employee's... mmm I was never even acknowledge come to think about it. We went straight for the toys. Dylan found what he wanted right away so we were in and out pretty fast. The store was seemed a good size, but it didn't have a ton of stuff like the one in San Ramon or other locations. read more

I've shopped here since the very early 2000's. Today, I walked in the store to return failed items purchased as Xmas gifts. Lost prevention did not greet me (which is fine, but unusual across all of the vast lost prevention employees), but rather sized me up/labeled me as a thief or someone of suspicion. I decided to look around before returning my items as I always do; I didn't find anything so I proceeded to the line. Once called up to the register I apologized to the cashier as I had more than one return on different receipts. I took the first item out of bag and the cashier says, "I need to see the receipt first!" It was the way/tone in which it was said and the fact that I had all the receipts in my hand was looking for the correct one. After that transaction, I sat my other receipts down on the counter along with my keys and AirPod case in order to take my other return items out of the bag/place them on the counter. The cashier them picks up my receipts and goes through them? I asked what and why was she doing that she said she was separating my target receipts????!!!!! I knew exactly why she was touching my receipts. It was the same reason that when I looked up and lost prevent was staring at me while I shopping or why he found his way over to me (randomly) while I was shopping. The experience I had today made me feel low and hope no one else is made to feel that way. read more

I love this store! Great prices and merchandise. The employees are always so friendly and nice. Some days there is a line but the cashiers are all so fast and efficient the wait isn't bad at all. read more

This is probably the worst Ross I've ever shopped at. I know Ross as a whole calls next customer up to look as if the long lines are moving, but the fact that the previous customer is still gathering their belongings and receipts it's rude to be in someone's personal space. The nicest person that works at this Ross is the greeter!!! The cashiers don't smile, don't speak except to ask if you want a bag, and to boot balls up the clothing. I just left and the young lady didn't even attempt to half way fold the clothes I was purchasing...the cashiers seem to really hate their job. I never see a manager here, from time to time I catch someone telling people about breaks or shifts. Have to wonder is it just the area? Do people in Pittsburg not deserve good old fashioned customer service? Whomever the District Manager is, he/she may want to get out of their office and check on this store because Brentwood isn't like this. Don't really expect any changes but thought I'd let people know what to expect when deciding to go to this location read more

This one is for the "Manager" of this location, Cindy. I walked in with a lidded cup of water which is apparently against their policy. I would have been ok with that if I would have been told that in a polite manner. Instead the proceeds ti yell through her radio "reminding" the security guard that there is a no food or drink allowed in a rude tone. I was right in front of her. There was no need to be passive aggressive; use yours manners and address your customers directly and politely. After I told you that she was being passive aggressive, her response was " at least I didn't ask you to leave". HAHA WHAT? who put this lady in charge of TEACHING others how to do their job. This is why this store has bad reviews. Someone teach her that giving a fake smile is not the same as having manners. read more

I love Ross, but their customer service SUCKS. They will not even be done ringing up your items and tell you to slide your card, (before you see the total) they start telling the next person in line to come up before your transaction is complete, and start scanning their items while telling your to "go ahead and grab your receipt." What the hell is wrong with them?? Its not just one cashier doing this, its almost all of them, so I think its a manager telling them to do this to get through the line. But come on! I work in customer service too, and would never treat customers that way! Totally ridiculous. read more

I bought some goods, paid and on my way to the door it alarms. The lady staff rudely ask "did you pay for those"? Really? of course I did! You can just ask politely and check the stuff. read more

Do not shop here limited and outdated clothing selection. Security is also rude to African American customers.

Fuck this place. I tried to just get store credit on an item I received for Christmas but they wouldn't take it back because it doesn't have the barcode on it. Clearly it's your damn product if the tag was still on. Manager and cashier was like we can't take it back because we don't know shit about it. Don't shop at this place. read more

I go to this Ross quite frequently and enough is enough! The manager Annette is so rude, she never has a smile on her face and she's worked there for a long time and I don't know why they keep her. Today I brought in my 81 year old mother and she needed to use the restroom I went up to the security guard and asked if they could let us in, he said to wait by the restroom so we did, finally here she comes (Annette) she was so rude to my mother "you want to use the bathroom?" In a very rude way, then she's opening the door and tells my mother she can't bring her bags into the restroom, well my mother had an accident and needed to change the bag was from Target but this manager wouldn't let her bring it in. While I waited for my mother I had to listen to this manager complain to another employee about another one of her employees and she was cussing and going on and on- come on Ross Store teach this one some respect!! Due to this my mother said she will never come to Ross again. read more

Horrible! Every time I come here I am followed by loss prevention, it's an insult to my intelligence for them to think they have someone fooled having loss prevention "shop" everywhere I am, every time I come to you're store. Really? In addition to that, they never open on time! Unfortunately there are not many options in this area, otherwise this Ross wouldn't be an option. Most likely won't survive the decade with the lack of professionalism and customer service. They don't even open on time. I like to come when doors open to avoid crowds. They always open 10 to 15 minutes late. I am currently written his review because they, again, have not opened the store on time. Someone needs to look into this Ross. The need to restaff read more

The guys' side has an interesting selection of stuff. The store was pretty tidy when we went in. There's also an interesting selection of shoes & electronics. You can find cheap headphones, laptop coolers and even dress shoes. There's some interesting shot glasses in the back ;D. read more

The only thing I really like about this Ross is their home and kitchen section, I could do without everything else.. And I would of gave 3 stars if it wasn't for the poor costumer service I've received the few times I've been in there. My cashier acted like it was a hassle to ring up my one item. And told me I can grab my receipt and go without offering a bag or a look or anything pleasant in general. They definitely need to sharpen up their employees on costumer service! read more

Terrible lines as soon as you walk in the line wraps all the way back near the fitting rooms...it's a comPlete disaster in there. You walk in to walk right back out read more

I have worked in customer service nearly all my life. I know what good customer service is and I know what it's not. Rarely do you ever experience good customer service at any Ross, but today took the cake. During my entire checkout transaction the cashier wqs chatting with the manager and another employee. She only acknowledged me to ask how I was paying and if I needed a bag. No "Hi, how are you today?" "Did you find everything ok?" Nothing. When my payment processed, the manager asked the cashier a question, so the cashier walked away a couple of feet to answer. I stood there waiting for her to hand me my receipt and my items, but she just looked at mw and said "Oh, you can go ahead and grab your receipt." That's it. No "Thank you, have a nice day." Just a take-your-shit-and-go type of attitude. Wtf is that about? And with a shift manager standing right there! Unbelievable. I think I'll just take my ass up to Brentwood instead of deal with Pittsburg trash. read more

Horrible, horrible customer service EVER from associate #135658 (no name badge- used the associate # from receipt. Her attitude was the worst during the return process (with my receipt) and at the end states " your receipt is right there " and I pulled it up from the machine. Good luck in the work world- or anywhere- with that attitude. I will not be back to that site however will note Brentwood and Pleasant Hill stores have wonderful customer service....even when processing returns. There should be negative stars for this review however it forces atleast one star to post. read more

Five employee members standing around talking and fixing the hangers while there are 6 people waiting in line. Ever heard of "good customer service?" You help the customers and THEN you talk and fix the hangers. read more

Staff here in Pittsburg will never go an extra step to help their customers. Let me tell you my experience. After I paid, I asked Tiana, the cashier to help me fold the clothing I purchased because I didn't have a bag. Tiana said it's against her policy to help customers. I said I only have like 5 or 6 shirts would it hurt if she helped me? Because it's hard to carry them unfolded with my hands. Again, she said it's against her policy. So, while I'm folding on the counter, she called the next customer. She didn't care if I was still folding. It's the attitude that's mind boggling to me. She could have helped me with one shirt and I would have been a happy customer. But, she refused to lift a finger. If it was me, I would have bent that policy a little to accommodate a customer because a happy customer is a repeat business. If my manager will fire me for going that extra mile for the customer, I can't do anything about it, because I know in my mind, I made one person happy and I can live with that. What I can't live with is to let a customer leave the store with a heavy heart. Anyway, I asked the store manager, Gerald what's the reason for this bad customer service. Well, he said that their goal is to make the line moving fast. What this means is that, the cashier won't fold the clothing, he or she will dump everything in the bag and call the next customer in line whIle you're still gathering your belongings and receipt, or in my case while folding. Gerald made it clear to me that giving good customer service is not one of their goals. It's not in their code of ethics. Even if it means losing a customer like me forever. I may be just one person and insignificant, but one more like me everyday adds up. It's sad that Gerald's focus is not on customer service. Hopefully, the good natured people who work for this store will not be influenced by its culture. I hope that when they leave the store, they will still help people oitside of Ross Store, if they can. Godspeed read more