I am...no I WAS a faithful Hobby Lobby customer. I've found a lot of my home and work projects there, but today was my last day stepping foot in this store. My family moved into our home in January. I bought things to go on the wall, and literally just got the time to actually put them up, due to my busy schedule. I went to pull out my spoon and fork for the kitchen, and the spoon was broken. Had I known it would easily break without being messed with or roughed, I would've left it on the shelf. Of course, I was upset because I was excited to use it. I looked at the receipt to see the return policy. There was nothing there stating damaged items can't be returned, and I had 90 days to return items, therefore I decided to take them both back, knowing that I wouldn't be able to use them.
When I took it back today I was told that I couldn't return broken items. After asking why not (since there's nothing that states that), there was no direct answer from the manager (Angel G), only "The manager can decide to take it back or not." She then asked more than one time, if I bought it that way (that was when I felt like she was trying to be funny). I asked her who would buy a broken item, and had it been broken I wouldn't have bought it in the first place. She said that I could return the fork, but she wouldn't take the spoon, then walked off. I proceeded to ask for a number to call to get an understanding of the policy stated to me, as well as the name of the manager who "helped" me. The cashier gave me a first name and last name initial so I asked for the full last name. She said she didn't know it so I asked her to call the lady and ask her her full name. Angel G. wouldn't give it to her and told her to tell me to call back the next day. That response was very childish and uncalled for because any manager who knowingly did their best to help a customer wouldn't care about giving out their full name. Angel was snobby and really unprofessional when she wouldn't give the cashier her last name for me. It showed that she was really childish, and the cashier seemed embarrassed due to her actions. I expect to be treated with dignity, no matter where I go, not some little kid who doesn't understand anything. Luckily, I felt some kind of kindness from the cashier and the other lady helping her, or else I would've went off.
I say all of this to simply say, customer service is something that drives a business, and clearly for this store, you should choose your managers more carefully. Thank you to my cashier, Danielle, for being patient even though she knew I was frustrated. She's the reason you received a star.
Instead of buying more items in this store my family and I went down to Kirkland's and spent money there. The customer service was phenomenal! read more