Their service team is really nice! They were able to fix my air conditioner under the extended…read morewarranty and even gave us a loaner since we live in Olympia. We will be back soon for more work. Thanks again!

Shady finance and closing practices! The Dealer contacted…read moreme to purchase a newer vehicle I advertised for sale. We negotiated that sale over the phone without issue as they were going to just pay off the lease. While dropping off that vehicle at the dealership, I found a 2025 pickup on the lot that I was interested in. In negotiation I was going to trade in my 2017 pickup. They offer came to me showing monthly payments. Digging through the math to find out how they got to the payments, I found the trade-in value was $21,500. I turned down the offer to purchase as the trade in was too low. They came back increasing the trade-in to $23,3xx and showing that # on the offer paperwork with the payment options. I agreed and proceeded with the deal. After some time waiting, we completed the pile of paperwork for signing and left. At home I noticed in the final contract they had changed the trade-in back to the $21,500 trade-in value. I inquired with the sales and finance staff about the discrepancy. The Finance person never got back to me on this issue. The salesperson argued that "the $23,3xx was actually the $21,500 plus the tax savings I was getting by trading in the vehicle, which comes to the $23,3xx". I argued that they had told me in word and then showed me on the negotiation paperwork that they were giving me the $23,3xx trade-in! Sales guy repeated his argument above and tried to muddy the water more by adding other arguments. Salesperson never escalated to finance or management to address this issue. I should have spent more time reviewing the paperwork! I thought they were a reputable dealership and could be trusted. I wouldn't do business with them again!

Very knowledgeable fair on their pricing plan on taking my truck in have them work on that. Very…read morepleased with the whole crew

Over the last 7 years I've bought 4 vehicles from JMJ auto. All 4 of them have ended up having…read moreproblems that need repaired. Subaru Forester 2007-overheating problem, Mercury mountaineer-window motor problem, door latches seizing up, Ford Expedition-transmission problems, $20,000 Ford F-150 2013-manifold leak/failed turbo. The mechanic at the shop was nice about helping me diagnose a few check engine lights. Unfortunately after about two years of owning the truck, one of the turbos started to fail and a manifold leak developed. Every time I approached the shop to try and get this figured out, the lead mechanic seemed short/annoyed with me on trying to get this fixed. I'm sure he had a lot of work going, and that was probably the case. This ended up being a 5,000 fix at another mechanic. For every vehicle I purchased I paid over the blue book value on the vehicle. This company goes off of NANDA ratings which runs a little higher than KBB. I paid relatively higher interest rates on the vehicles I purchased. The front office staff is really organized and helpful with purchases, payments, and getting things addressed if you notice problems a few miles down the road that end up appearing.

We are a family of multiple CFAC purchases over the last 12-15 years. We have been very pleased…read morewith every single purchase. Family owned and run business which is very heavily involved in supporting community events, especially those involving children and their livestock projects. Highly recommend this business.

We just purchased our 3rd vehicle from this dealer. Each time we have walked away feeling very…read moregood about our buying experience. Talking with our salesman was like talking to someone you've known for a while and we did not feel like we were being coerced into anything we didn't want to do. Positives: Friendly No pressure Up front and no nonsense Inventory is viewable online They provide a Carfax report for each vehicle free of charge They recognize and honor repeat customers Negatives: Limited inventory Limited guest parking For a used car lot this has to be among the best there is and they are among the first we look to when needing a vehicle. I highly recommend giving them a try.

Been about 1.5 years since we have been there. They could have caused us to have a serious…read moreaccident. We were lucky. 3 things caused is to quit going 1. Failed to tighten lug nuts on tires after rotating tires. They weren't even finger tight. Hubby made them come to house to tighten them. Yes a wheel could have come off if hubby didn't discover it. 2. Overfilled the oil on same truck. 3. Failed to tighten bolts on brake caliper after installing rear brakes. This failed on a trip we were on pulling a travel trailer. We had to drive over a 100 miles to fimd a place to stay and find someone to fix it. They paid for the repair. We have never been back. This could have been disastrous for us. I took my car in for an oil change. 1st they told me I was a day early. I was not. Then they changed my oil for me. Put a new sticker on my car showing next oil change wss due at a mileage less than when I brought it in. They are nice people, but they are incompetent. Buyer beware. We have not been back and do not tecommend them.

We got there about 10 minutes before closing with a bolt stuck in our tire. As we were getting out…read moreof the car two people were headed for our car. We explained to them we were on our way home, about an hour and a half away, they took a look and immediately took the car into the shop. While we waited, they removed the tire, repaired it and returned the car to us. Maybe not anything to be excited about but they didn't charge me a penny. They stayed after hours and did the job because we were a little desperate. The folks behind the counter were super, Dion and Lakota, the technician did a great job Adrian. I want to thank everyone there for getting us back on the road. Very friendly and courteous would recommend them for any automotive work.

Last night on our drive back from Disney Springs our Acura MDX started to shake and we were forced…read moreto pull over and park overnight and take a Lyft. We were fortunate that we didn't stay home last night and just head out to Atlanta, as our vehicle would have died on the expressway. I reached out to several places today (Saturday), and everything was closed, except one of the Acura dealerships that literally wanted an arm and leg (Fountain Acura), and wants $700 in labor to replace an MDX Alternator. Typical labor fees for these alternators are maxed for shops $225 and it is understandable they charge more as they have higher expenses (lifts, paying salaries, benefits, building/property tax, etc...) I sent Austin a message and he replied quickly and was able to come out to where our vehicle died and replaced the alternator in only 3 hours. He knows his stuff, is thorough, and does an excellent job. He's professional, extremely reasonable, and quick. A true life saver. I cannot say enough about this guy!!! I highly recommend him. [Review #657]  (12th Review of 2022)

So happy that I chose OTW to install the aftermarket bumper and winch on my 2022 Jeep Wrangler…read more Austin is kind, knowledgeable, and very professional. He was able to work around my schedule and got it done the job done sooner than I expected. The end result is stunning

Driving back from Seattle to Central Oregon we had an unexpected engine misfire. We called AAA and…read moregot towed to Auto Tech Services of Centralia. (AAA approved auto repair facility that's been pre-screened) this was late in the day and we fully anticipated this would be a timely fix and were stressed trying to see how we could make this all work with pets and a young child at home. Shane and Sean both were extremely professional and helpful from the moment we walked in offering us water and a clean bathroom. They diagnosed our problem quickly and offered us a quote and options. John offered to stay late to work in order to get us back on the road the next day. (So thankful to you John!) The team helped us secure good accommodations at one of the newly remodeled hotels in the area and shuttled us there and back the next day. They called back the next day when they said they would. Despite the unexpected setback, this shop was outstanding in both their both their customer and prompt service. My mom heart is so truly appreciative to these great hardworking people who treated us so well. Thank you Auto Tech Services of Centralia!

Heaven sent for repairs and second to none in emergencies. Today was an example. Thank you so…read moremuch!

I was helped by a nice man, named Mike. There is more than one Mike. I'm talking about the older…read moreman who does gorgeous woodwork. Mike listened to what I was looking for, took my requests seriously, and quickly delivered the used truck that was perfect for my needs. It has been two years, and the truck hasn't failed me. After having previously purchased a lemon from another dealer, I practically begged Mike not to be a crook--I know, it sounds weird, but it's true--and he wasn't. He didn't rip me off. I won't say it was a perfect experience. There were a few snags along the way, but it was the Christmas season, and we should all expect some delays during the holidays. The complaint I want to make is for the parts department. They asked if I would be willing to take a used swaybar, and I said yes. What they did not explain is that it would completely fall apart in my mechanic's hands a year later. Trust me when I say that I didn't drive a lot during the first year. It was a simply bad part. Still, I think the business deserves a thumbs up overall. The fact that I was sold a good truck is the most important detail. It will be the last truck I own in this lifetime. I'm happy with it. Thank you, Mike. You kept your word.

Kris Smith was amazing at getting us through the process and got us back on the road with a great…read moretruck

I've been a loyal customer at State Avenue Auto & muffler for many years. The work performed on my…read morecars and trucks has always been of excellent quality. The owner, Jeff, is a great guy and, in my humble opinion, is one of the most honest businessmen I have ever worked with. I wouldn't go anyplace else to have my vehicles worked on. Randy M Garrett

They always say you do one good job they tell two people, you do a bad job they tell everybody. I…read morewould never take a vehicle to State Avenue for repairs after the botched head replacement job they did on my fathers (now mine) Chevrolet pickup. Stuff happens and you can only hope that the shop will step up and take care of it. Not this shop, the owner refused to accept any liability, blaming the tech he hired and the shop that supplied the replacement heads. After an 18 month battle with him and his insurance company we finally had to file a claim in the courts to get partially reimbursed for the re repairs. I cannot stress enough how important it is to find another shop to do business with. You may get lucky and they won't damage your vehicle working on it, but is it worth the risk? I feel that this review need not be forgotten. I don't care how many years it has been. Hence the repost. As I said do one bad job they tell everybody.