I came into the drive-through this morning to order a whopper. It was 1018 in the morning. They told me they don't serve lunch until 1030. On the drive-through menu it says whoppers, whopper, juniors and chicken sandwiches are available all day. If they are not available all day, why does the menu state that they are available all day? read more

If I could, I would put a zero. Went to Burger King today and ordered a whopper with cheese. Took it back to the office. All I had was a plain hamburger with cheese. Nothing else, I went back to complain and received absolutely terrible service. One worker told me not to be rude, and the manager was very unhelpful. Told me it didn't matter he couldn't help me because I didn't bring back the burger, which I threw away, I didn't have my receipt because I told the worker at the window I didn't need it. My sister used to be the manager at this Burger King over 20 years ago and she ran a tight ship. Had a very successful operation. This was an absolute disgrace. The manager was facetious. When I walked out the door, he knew I was angry, told me to have a great life. Very unprofessional I will never go back there again. I was forewarned I should've listened. read more

Well, outside speaker barely works. Manager said that she was in the back making sandwiches. Wouldn't take my order at the window. Shit service. Why the hell would I drive back around for the same crap? Lost my dollars and anyone that I'm with that would want to visit. read more

I placed a mobile order here, but when I arrived the lobby was closed and the drive-thru had a height restriction under my vehicle size. This left me with no safe way to pick up my order. When I explained this, the staff (Crystal) told me I had to walk through the drive-thru, which is both unsafe and embarrassing. Instead of offering a solution like curbside or handing it off at the door, she acted as if I was inconveniencing her. Burger King really needs better policies for customers with larger vehicles or accessibility needs. A little courtesy and a safer option would have made a big difference. read more

Extremely terrible employees. One of them yelled at my 15 year old son because they shorted him a sauce. They also blast explicit rap music throughout the restaurant. Avoid this absolute dump read more

When the menu says something is 2 for $6 I should not get to the window and be told it's $9+. I told the person at the window that the sign says 2 for $6 and she said I needed to read the fine print because you have to ask for that special. Then got pissy with me when I said ok well I'm asking for the special. I have never heard of this practice before. Sounds like they are doing a bait and switch to me. read more

Good burger and fries there crowns are cool service also good ambience good not that much people there was like 3 there how to train your dragon meal is good a read more

I don't know what the problem was today at this location, usually we can get through the drive through with minimal issues but today was a 40 MINUTE WAIT. They ignored my husband at the window for like 15 minutes while he watched our food sitting on the counter, then the lady that handed the bag to him gave him the dirtiest look for whatever reason. I understand people have bad days, but 40 minutes and still throwing a shitty attitude at the customer? Come on. And it sucks because this is the only BK in the valley. I'm almost afraid to eat the food she gave us in the case it might have been tampered with. read more

They never answer phone. Always takes 15-20min per order in the evening. Lobby always closed early. Management needs to get the employees together and have a talk. Do better read more

That place was always gross and dirty. The staff is young, silly and unprofessional. I haven't been back in a while so hopefully its gotten better. I loved burger king when I was in europe where they were very clean and professional. read more

Yesterday 8/1/25 my wife and I ordered 2 x Brisquette beef and fries through the drive up window however when we got home the order was incorrect and cold. Today I returned and initially tried to enter the store however a sign said due to "short staffed" it was drive up only. On reaching the drive up window I explained the situation and was told by a very rude employee that because I did not bring yesterdays food back they were not interested in helping us. Another young lady who claimed to be in charge took the receipt proceeded to fold it up and lock the window when I requested my money back. What a horrible experience and then as we drove away another employee gave us a goodbye wave ! ! Trying to be nice and having to overcome a throat/speech injury made the whole interaction distasteful. Its a great shame that nowhere could I find an avenue to officially complain to either the Franchise Owner of "Burger King Corp" "I guess a sign of the times" read more

We stopped for lunch in Wasilla and my grandson asked to go to Burger King. I should have taken them at their namesake and ordered one of the burger choices. But no I had to order the Deluxe Spicy Chicken Sandwich $10.39 with large fries $0.80 upgrade and an Oreo Milkshake $1.80 upgrade when you order the meal version. The chicken filet was slightly moist and tasted good. However the breading ok except for the outer half inch which was fried to an uneditable hardness that was more akin to a jaw breaker candy than chicken sandwich. It was to long in the deep fryer or microwave to eat the outer edge. The only difference between a Crispy Chicken Sandwich which my grandson had and the Spicy Chicken Sandwich was they splashed hot sauce on the roll and breading before wrapping it for serving. The neither chicken or breading had any spice in the preparation or cooking. I can had a couple of packets of hot sauce to my sandwich without paying $0.20 extra. That appeared to be the only difference between the Deluxe Crispy Spicy Chicken Sandwich and the Deluxe Chicken Sandwich. The fries were mildly undercooked and mushy and the size of the large order is much smaller than I remember. About the size of the medium at their rivals. Overall their fries compared equally well to their competitors except for size. The milkshakes was flavorful with small bits of ground Oreo cookie or something similar in the thick milky mix. It was cold and required effort to suck through the small straw. About 20 oz and very good. My wife chose the No.1 Whopper Deluxe Cheese Burger $9.99 with the small cost for upgrades with the similar order of fries and milkshake as ours. My observation of her sandwich and her description was that it was a very good burger with lettuce, one and half small slices of tomato and a slice of cheese. The bun was standard for fast food burgers. Overall she was very satisfied and happy with her burger. I believe it is evident that many food businesses are reducing portions and struggling to employ sufficient and experienced staff. The three staff members working on a Saturday afternoon were friendly and very efficient. They were excellent. If they aren't busy enough they have to personally operate the code locks to allow customers to use the bathrooms. I have never encountered this situation before but I have encountered locked bathrooms mostly in roadside service stations but never a fast food restaurants. They have been required to do this to prevent damage and by non-customers using the bathrooms. read more

Burger King - Grandson having the chicken sandwich and - Burgers Near Me - Wasilla, Alaska

Come and visit the newly remodeled Burger King in Wasilla. The food is excellent, staff works hard to get your order right. They have really improved. give the a chance to prove it. read more

Horrible service! the manager and one of the employees have a disgusting attitude. a change of staff is needed. they should be ashamed of themselves for the way they act. if you don't like your job change it. Here is a pro tip- you can't be fat and rude pick one. read more

Drive thru chick cussed at me because they rang me up wrong. Showed a receipt from day prior where it was several dollars cheaper for identical order and I got cussed out read more

We love the whopper, we love going to get our favorite burger, but we won't be going anymore. Everytime we go to this location over a 4 yr time span the people that work there are always rude and always have an attitude and we are sick of it. I went today with my daughter and gramma to get whoppers for the family as a treat and the young girl was so rude and so was her manager. 4/3/24 time around 3pm. Get your customer service above par customers are sick and tired of post covid attitudes and the younger generation thinking being rude is totally fine. Expect more of your employees and stop defending crappy behavior!!! read more

I wish there was an option to give zero stars. I was in the drive thru yesterday and ordered a whopper and asked for it to be cut in half please. I have done this before, and it has not been an issue. I pulled up and paid and received my order and discovered it was not the correct order at all and not cut in half. I let the scruffy haired looking man know nicely and he was rude and had instant attitude. At that point I asked for a refund as I can't trust him to make my food with the hostility he was showing. I did not yell or raise my voice and asked for them to make it right. I was told "nope" and at that point I was shocked and stated you messed it up and please refund me. He stated "nope" and told me to call corporate, and I asked for corporate's number of which he told me to look it up myself. I sat in the drive-thru and did that. They know the corporate number does not work or goes to anyone and by giving this response they know it will not work. He was rude, antagonistic, and the curly-haired girl that was working with him joined in with her unprofessionalism as well. I will never go back here again. The manager really needs to take a look at his employees and offer more training or just fire bad employees. read more

horrible customer service throughout the restaurant. the worst experience ever. super unprofessional. They left for while Wasn't sure what they doing to our. Slammed the window in our face. the manager wouldn't even speak to Us. read more

Ordered two royal crispy chicken sandwiches and they assumed I wanted the "2 for $9". So got my order and it wasn't what I wanted. Went back around and told them the issues and the grufty manager seemed annoyed like it was my fault. Never again. read more

The drive through got my order wrong three times. The employees are rude and disrespectful. The manager slammed the window closed and refused to acknowledge that they messed the order up three times. I waited at the window for her to open it and correct the order. She finally opened the window and started yelling at me to move my vehicle, all I wanted her to do is correct the order. The new owner need to take a hard look at their workers. read more

Not always of course but far too often this Burger King does not change its oil soon enough. You sure can tell on the french fries when the oil is too dirty and hasn't been changed. It's bad enough to use highly inflammatory unhealthy oil but it's even worse when it's dirty. read more

I remember Burger King used to be good,,,This was my 3rd (call me a sucker for punishment )and last trip. So this time I brought my thermometer, temped the meat right at the window in front of attendant,(the look i got was not nice) and asked for a hot one ,,,made it a point I did not want my food microwaved. It came back obviously straight out of microwave @ 180 degrees HOT ENOUGH TO INJURE. I called the manager, she said thats the way we do it sorry Burger King what happened to you, your staff is rude and disrespectful,,If I could give zero stars that is what you deserve, and consider your company lucky no one got hurt!! read more

Burger King - This what I got when I asked for a hot one,,,180 degrees, yes I had a calibrated Foodservice Thermometer - Burgers Near Me - Wasilla, Alaska

If I could give no stars I would. After a long drive from Fairbanks we were so excited to stop here cuz we don't have one at home. We pulled up to the drive through & the employee kept snapping at my husband before he was even done saying what he wanted. He's start to say something & she kept cutting him off. "Is that it?" In a supper snappy voice. He finally got frustrated & just backed up & left. If she was that rude we knew the food was gonna suck or be messed up. No thanks. Do not recommend. read more

Burger King, let's talk. I only come and visit you once, or so, a year these days when I don't have a lot of time to go anywhere else. When I do I just hope my order is going to be done right. I'll be honest I grew up on your original chicken sandwich and still have a soft spot in my heart for it, even though it's fast food. However, when we roll through the drive-thru, and it's not busy, and you're still get our order wrong it's kind of frustrating. What's even more frustrating is when I order that favorite chicken sandwich of mine and ask for it plain with only ketchup that's how it should come. It's pretty sad to get one that has half mayonnaise on one side showing clearly that the person started to put the mayo there and realized it wasn't supposed to have any. Instead of starting with a new piece of chicken they simply put the ketchup on top it. That's embarrassing for a restaurant. Also you forgot one of our hamburgers. Fortunately, we double-checked the order before we left, but when you only order four items how do you get one wrong and then forget another one? With his many fast food restaurants that are in this area BK you're going to have to do better. read more

Burger King - A blast from the past the good old childhood favorite original chicken sandwich - Burgers Near Me - Wasilla, Alaska

Horrible service, cold food. Rude staff. Not worth the time or money, literally any other restaurant is better.

terrible service me and my family asked for 1 cup and got a drink then we needed 2 more so we went back to ask for 2 more and the lady refused to give it to us complaint about us getting soda instead of water and kicked us out. on top of that the food is horrible I ordered the bacon cheeseburger and it was just a mess. not worth it don not eat there read more

Burger King - a hand holding a half eaten sandwich - Burgers Near Me - Wasilla, Alaska

Usually I have no problem at Burger King when I go to the drive thru but my order was wrong. Sprite soda tasted really weird, too much seltzer . I like the crispy chicken sandwich , the cheeseburgers are always cold. read more

Confusion reigns! Took a long time to get our order, and it was way past lunchtime. We waited long enough to notice more than one customer taking their food back to the counter because of errors in their order. The burger wasn't very good either. read more

My husband went to this location to pick up an affordable snack to bring to me while I was working. Upon arriving, he was obnoxiously hit on by a young woman working the drive through. She spoke to him in a condescending tone, stating "I know you're taken so I'm not even going to ask,". Being in the service industry myself, this is unacceptable service that made my husband uncomfortable, on top of being unprofessional. I would've preferred to call this location, however they seem unable to answer their phones. read more

The quality of the food is very crappy comparing to other burger kings... like repeatedly crap. Oh and the new beyond they're selling, they need to teach their workers how it's so it's atleast consumable. They need to get it together on quality... read more

UGH! If it wasn't for the fact the my husband still loves BK, we would never go to this one again! the food is cold, the buns always dry, and the lettuce is as limp and lifeless as a deflated balloon. I had hoped that during the pandemic that maybe they'd figure out how to clean the interior. But I can see the layers of grease through the drive-thru. I feel like I have to take another shower after going there. I don't get it-the location is pretty good, there is usually a line, yet it's like no one cares about quality. If you want better, go to one of the fast food places across the street! read more

I have been there a million times and everything I order is really good. But sometimes the sandwiches I get is very sloppy. Other wise it is good all the food is hot just how I like it and really good! read more

Their cook, long haired, scruffy, and greasy looking, was rubbing his nose two times, without washing his hands, went back to the grill, along with the other cook, who didn't wash his hands after rubbing the cooks shoulder's, didn't wash his hands, I was disgusted, and returned my food for a refund! Their food is cold, and disgusting, otherwise, myself likening it, I don't recommend them at all! GROSS read more

Waited 15 min for meal and order was "lost" after paid for. Manager on duty about 130 was rude and inappropriate in his response to our requests to look into our order after the clerk " didn't remember the order" which had been cleared tho we had drinks n receipt. Owner should be aware of the ineptitude of who he has on the payroll. Skip this crap hole. read more

My birthday was ruined! I asked for a spicy chicken sandwich combo but in stead I got a plain. When asking for it to be remade I got hung up on by the female manager. Then when I came to the window they didnt know I had a return. When the guy at the window asked for my sandwich I gave it back and ask for fresh fries. He threw it in the waste basket and the manager ask to dig it out as if she didnt believe me. I believed it was un sanitary and asked for a refund. They only tried to give me half of the refund. When I refused to sign for half the refund they took my credit card and wouldn't give it back. Very unprofessional. Then because leave with out my credit they called the poloce on me. I also called the police. In the end I was barred and my birthday was ruined. I did get my card back but had been in other sight for over 30 minutes. So I am agin inconvenience by having to order a new card. read more

Stop in on the way to willow. The food was cold for just being cooked. The inside of the restaurant is disgusting, and falling apart. The widow side by the front doors had black all over the wood I felt it could have been black mold at that time I could not stay in there any longer. The front doors and entrance look as if they have not been cleaned in many many years.we Will never stop there again. Gross and disgusting!!!!!! There needs to be negative stars one is being kind. read more

Terrible. I still go there because it's the nearest (and only) one in the valley outside Anchorage. My food has been given to the driver in front of me more times than I can count. Had to switch orders with them in the parking lot.... wasn't waiting 45 minutes in line again, so I chased down the person in front of me, I knew what happened as it happens often. Poor management, friendly people though. Friendly is the only reason they get 2 stars instead of one. read more