If you order on the Burger King app, it gives you the option to add extra items to your burger for an additional cost. I add items all the time and the last two times, all the extra items I paid for were not included. I had already driven away so I couldn't go back.
Today I went inside to pick up my burger, and this time looked at it to be certain all the extra items I paid for individually were added, and none were. This is now the third time I have been charged for items I added, but did not receive them and it's been happened only at two locations: the one in Camillus on West Genesee - and the one on Onondaga Boulevard.
Being this has happened repeatedly at only these two locations makes me wonder if they are owned by the same hospitality group, or either not training their employees properly, or the employees are just ignoring the order and making the burgers as simple as possible.
When this happened for the third time yesterday st the Camillus location on West Genesee, I had gone inside to pick up my order and immediately looked at it to find that nothing I had added and paid for was on the burger. I questioned the manager who apologized but gave me this lame, unacceptable excuse: "because those items are not traditionally included with that burger, the employees just make it the way it's supposed to be made." Hello?? She is admitting that even if you add optional items and Burger King charges you - she is aware her employees don't pay attention to the order. How many people have paid for optional items and been ripped off like this. Her excuse makes it sound like it's intentional because she is aware it's been happening.
Isn't charging customers for something and intentionally not giving them what they paid for, illegal? Aren't there consumer protection laws protecting consumers about this?
Hope this serves as a warning to others that if you pay extra for items at these two locations, look at your burger to make sure they're not charging you for something they are not giving you. read more