Panera Bread is one of those places where you simply know what to expect before you order. While the menu changes from time to time as they cycle through seasonal options they do keep the fan favorites. Although not the cheapest choice when grabbing a quick bite to eat, they are always reliably good. Especially when it comes to freshness and flavor. As far as healthy goes... well, they are a better option then most fast food restaurants, but a cautionary tail needs to be addressed as their offerings are not exactly light on the fat or calories. Service is fast and friendly and the food comes out quick. read more

Panera Bread - Lunch time... - Sandwiches Near Me - Syracuse, New York

it was really good would go again but it messed up 3 out of 5 of our orders so that's a star off per person who got their order wrong so we had to back but like it was good food but bad employees also they said they didn't wanna get sued so they gave my friend a free drink and me a free cinasbon read more

My family went to Panera; we ordered two sandwiches, a scone, coffee and tea. We were told the egg machine was turned off at 10:30; we ordered at 10:15. The location we were at was out of croissants. The coffee we were given had eggs in it and a hair was baked into my scone. We went back the following day because we met out of town family at the same location, and we had the same negative experience. The cashier kept repeating our order back and kept ringing it in incorrectly. They never made our drinks; we ordered hot and iced lattes. I had to go up multiple times and remind them. The girl at the sandwich counter said it wasn't her job to make our drinks but since the other guy back there wouldn't make them, she stepped away from her station, yelled at him and made our drinks. I ordered a cookie; there were 10 in the case. Several minutes later when I went to the sandwich counter to get my drinks I asked for my cookie and they informed me that they were out of them; I informed them that 10 minutes prior when I ordered my cookie the case was full. I walked back to the pastry area and showed two servers behind the counter they still indeed had cookies. I was waiting at the counter for 15 minutes for my drinks, the manager came out and asked if I was all set, I informed Sam the manager that I was not, they refused to give me the cookie and drinks I ordered. I had to go back to my table to get my receipt, where my family was waiting for me; we all traveled 5 hours to meet up at this location. I walked back to the counter and showed the girl at the sandwich counter my receipt and finally received my drinks and cookie. We also tried to find a table where my family could sit inside because it was 85° outside; all of the tables were filthy and sticky, had trash on the floor and the garbage area was overflowing with plates and trash. The lack of customer service and cleanliness at this location is insane and appalling; I'd never come back here even though it has been very convenient to meet here. The service, food, and dining area are all repulsive. I've spent over $300 here over the last week and will not be returning. read more

The manager was working the register and was either, tired, stressed or annoyed. There were a line 3 people ahead of us to pick up to go orders. I don't think she looked up at as once while taking our order. She just short of threw the pager across the counter. My salad had a hard withered piece of avocado on my salad. When I went to the pick up counter the employee proceeded to offer me three different pieces of avocado each worse than the one before. When I declined, her response was "it's close to the end of the shift when we throw them out." Clearly if they already look terrible, they shouldn't be on the line to begin with. read more

Panera Bread - Sandwiches Near Me - Syracuse, New York

Ordered for delivery. Everything has an increased price for the convenience, which is understandable. However the quality of the food they brought was absolutely one star at best. The coffee tasted like it was at the bottom of the coffee pot all morning. They can't even slice a bagel well. 90% of the bagel was on one end and 10% is on the other. read more

i panera!!!! i love their bread bowls and they are so yummy but why are they out of stock half of the time!!! the wait usually isnt too long for your food to be ready. but i love panera so ill forgive them for barely ever having bread bowls read more

Panera Bread - Sourdough Bread Bowl Mac & Cheese - Sandwiches Near Me - Syracuse, New York

A guy working there called me multiple b's because I told his supervisor he was touching his hat prior to grabbing bread and proceeded to making people food and the manager or supervisor didn't try to calm him down.....For some this may not be a sanitary issue but it's a big no no where I'm from as well as being disrespected and it was the worst location I've ever seen. Needs new management. read more

Stop at Panera to grab a breakfast and eat it there. The girl started to take my order and walked away because the inspector guy came in. The other girl came over to take my order, but she had to go put her sandwich she was eating in a bag in the back room. So I believe it was the manager, came back to take my order again rang me up, but never gave me my food . Then I'm standing there while the other girl who was putting her sandwich away came back and I told her what I ordered and then she goes what did you order. I just told her. I'm like no wonder you guys get a low rating. This is the worst service I have had at a Panera bread and I've been to many of them. You got more than enough people to wait on other people. I was the only one in there ordering, before the inspector guy came in. Unbelievable read more

It's pretty good, but the service is pretty bad and like that. Cheese brothers are pretty bad.Yeah my dog is

I enjoy the food at Panera so I stopped for lunch. I got the pick 2 with 1/2 Asian crunch salad. The salad was very good, the chicken tasted like it was marinated before it was cooked and it was very tender and moist. Loved the chopped greens and edamame. My only complaint was I forgot to order dressing on the side like I usually do, and of course it was way too much for me. The tomatoe soup was flavorful and seasoned nicely. I got a baguette, but it wasn't the crispy crust delicious baguette they usually serve?? The crust was soft, it was not like a fresh loaf. Overall, I really enjoyed my meal read more

Panera Bread - Sandwiches Near Me - Syracuse, New York

I really love Panera for the most part. What I don't love is their consistent inconsistencies. (excuse the pun) the photo below represents two orders of the exact same item. Their avocado mash toast with arugula, tomato, and feta. They were both ordered at the same time exactly the same way and one is half the size of the other. Look at the photo. The avocado toast on the right it's literally choice. The size is the one on the left. So does that mean my friend and I have to fight over who gets the larger one? Ridiculous inconsistencies.... When I asked the kitchen one was bigger than the other they stated "we made the first one too big so we made the second one smaller." What the actual heck.... I am a sips club member for the past six years and it really makes me question why I keep renewing. My renewal is up in a couple weeks and I may just pass this time. read more

Panera Bread - Avo toast on right is literally twice the size of the one on the left. Inconsistency at its finest!! - Sandwiches Near Me - Syracuse, New York

Too pricey, employees are accommodating but expect to spend $15. for 1/2 salad & small soup. Need to have more reasonable breakfast options. It is nice to sit & talk without worker wanting you to leave, read more

So, they ask for a tip which I gave only to find that I had to clean my table, I had to pick up my food, I had to clean up and the bathroom is just gross! I know this isn't anything new but this time the food wasn't great. My daughter didn't even finish. I gave 2 stars only bc it's better than Taco Bell! read more

Love their tomato soup and used to scarf down the Greek bowls. The lemonade is always delicious... seating is plentiful. Service is usually quick and efficient. Really wish Panera would add more gluten free options. read more

Always out of the bread or the sandwich I want. Then I try something new, n it's just processed food on good bread. Service is hit or miss depending on who just got hired, n there's usually not a lot of comfortable seats open. read more

Believe it or not Panera Bread served me this today...for a 1/2 roast turkey avocado BLT. When I questioned the kitchen I was told that was the norm. I have never had the same sandwich look like this previously. We spent $40 on lunch for two of us and I get a 1/2 sandwich that looks like this? I couldn't even hold it in my hand. Panera should be ashamed to serve this!! read more

Panera Bread - Panera Roast Roasted Turkey & Avocado BLT - Sandwiches Near Me - Syracuse, New York

I'm sure many people have been to n love this place . When you're looking for a quick lunch n a place to relax inside or outside this is a great place! Good quality food n always a great place to enjoy with the grandkids or just to plug in n work quietly. I absolutely love the chicken noodle soup and you have the choice of a good crusty bread, an apple or a bag of chips with your order. One of my favorites is a half turkey, bacon n avocado sandwich with a cup of chicken noodle soup. The turkey is fresh tasting n not like a lunchmeat turkey. Also, It's something I wouldn't bother making at home because you need all those ingredients. There's something about their chicken noodle soup that gives it a really good homemade taste. I like the thicker cut of noodles they use n the broth is salted just right . Of course Panera has a many soups like the broccoli cheddar n I love the tortillas soup too, It has a really good flavor w the just right kick of heat. Don't forget to check out the desserts or take home really good breads or cookies! My favorite dessert is an orange scone with a cup of their coffee. The orange frosting on the scone tastes like the homemade cookies I had as a kid! This is a restaurant I wouldn't want to do without. They do a great job! read more

Panera Bread - Sandwiches Near Me - Syracuse, New York

The new sandwich, chicken, bacon ranch sucks. Service sucked. Cheddar broccoli soup delicious read more

Very cold, very refreshing fruit smoothie. Pleasant staff and a nice window seat whilst having $1000 worth of work on the car. 2 front wheel bearings..... Ouch! read more

See all

Visited late on a Tuesday after a bunch of errands and they were out of a bunch of breads. The (very young) cashier was VERY apologetic (as if he'd eaten all the bread) and went out of his way to make recommendations for what they had and was so great and helpful. Restaurants are very short staffed and overwhelmed right now and this really young kid was super professional and helpful and outgoing when they were minutes from closing. It was definitely the kind of experience that makes you take notice. They're clearly doing things right at this Panera! And the Sierra Turkey sandwich is DELICIOUS on the tomato basil bread. read more

We both got the you pick 2 with a half sandwhich, cup of soup, drink and cookie and it came to $18. The sandwhich was anemic and mostly bread, soup was good, for the price I would expect more and won't be back for a while. read more

I ordered lunch through up and did the drive up for Panera and was pleasantly surprised. I was about ten minutes early when I checked in and figured I would be sitting there waiting because I was early, but my food came out a few minutes after I got there. The guy was very nice when he brought it too. My caesar salad was good, but my broccoli cheddar soup was delicious. That soup is the whole reason I wanted Panera. My fiancé ordered the broccoli Mac and cheese in a bread bowl and was disappointed, he said the bread was good but the Mac and cheese left something to be desired. read more

They recently discontinued the cheddar Mac and cheese. I can not begin to fathom my dissatisfaction as the cheddar Mac and cheese was amazing. Food is still good but I am very unhappy. read more

Good food, slight order mess up and the manager fixed it without asking. It wasn't even that big but he wanted to make it right. Thanks!!

Salads are so good here. Food is always good, never had a complaint. I like how you can customize things you order. Order online and pickup in store is a breeze, bypass the lines and your bag will be all prepared and waiting for you. It's super fast too. Pastries are a nice treat too. read more

Had the Mediterranean bowl. Brown rice not cooked. Advised staff and they said that's how it's supposed to be done. Then they asked if I wanted to take home (maybe to cook it as they didn't ?!? ). Said they would advise manager. Didn't replace or offer any refund. read more

I LOVE Panera! I wish they had more in NYC...but with all the mom/pop deli's and whatnot... it makes sense that they haven't opened up more shops here. Anyyyywayyy the staffers at the Fairmount location are really friendly and even engaged in conversation with me as I figured out what I wanted to eat. I ended up with a spicy chicken panini and bowl of white cheddar mac & cheese. Both were excellent. The mac could have been a little less soupy...but the flavor was so good! I also picked up a cookie... my first at Panera. For $0.99 I got a 6" m&m sugar cookie that was so soft, so moist, and so delicious I went back the next day for another. Beyond the food- the service has always been good and doesn't take longer than a few minutes before your food is ready. As far as I can see the place is pretty clean, although I've yet to visit the bathrooms while there. I highly recommend this spot for breakfast or lunch... or for a afternoon snack (go get a sugar cookie!!!) read more

Way overpriced and small portions !! Nice to seat down and eat or work on laptop. Food is ok but not worth it

So on Monday, our family went to Panera for a fundraiser, I was shocked and appalled at what we received from them as stakeout order. First, one of my kids ordered Mac and cheese, the container was only about half filled and they charged 10 dollars for this. We also ordered a salad that was way overpriced for the amount received. The icing on the cake was a sandwich that did not have matching top and bottom lengths. I have posted pictures of what we received so you know that on take out orders...BEWARE! read more

Panera Bread - Sandwiches Near Me - Syracuse, New York

See all

I have been ordering from the West Genesee location for over a year with no issues. Today is the last day. My bagel was completely burnt and thrown in a brown paper bag with no wrapping. The bagel was completely black and could not be eaten. My order looked like something that was meant to go into the trash. I have been giving this location the benefit of the doubt for months now. Yesterday, I received my salad without any bread. I am completely done. I can't believe the delivery guy gave me this order. I wouldn't give it to my dog. I basically paid $15 for 2 burnt bagels and a cold soup. What a rip-off. read more

Panera Bread - Burnt toast from Panera - Sandwiches Near Me - Syracuse, New York

See all

Staff friendly. But ran out of baguettes and serve an eat in bowl of soup with a plastic spoon. Environmentally objectionable, but also not the most pleasing way to eat soup. No bread and a plastic spoon. A side of apple doesn't quite work with soup. read more

Not impressed with my most recent visit. My mother and I opted to eat at this location for dinner on a recent Friday evening. I expected it to be busy, it was a full house with take out order folks cramming in front of the to go area and almost all the tables taken. Surprisingly there was no line and we immediately ordered. Perhaps the reason there was no line was because there was virtually no baked goods available for purchase except for these tiny sandwich cookies that cost $2.50 each. Very disappointed I couldn't pick up my spouse's favorites to go. I ordered a half tuna sandwich and cup of broccoli cheddar soup. The soup was on point but the tuna sandwich had about a tablespoon of tuna on it, again disappointing. The service was substandard, all staff seemed miserable. The open tables were dirty and we had to wipe off one of them so we could eat. The cost of the meal wasn't worth it. Panera, you can do better than this. read more

The soup was lukewarm, but tasted okay. Unfortunately, the bread was very old and I could barely chew it plus, the lettuce in the salad was rotten and foul tasting. The tables were also so dirty and I had to wipe it off. And the cookie was definitely a day old one. Not to mention the cross contamination on the pastry counter. Despite all of this, the bill was extremely expensive. Overall it's dirty, old, and not worth the money. read more

Staff is incredibly rude and ruined my experience at Panera Bread.. definitely will not be going back.

Very upset that they took the Thai garden chicken wonton broth bowl off the menu, I am use to restaurants swapping menu items, one of my favorite items at panera is the turkey chili, but that is gone for the season too. read more

See all

This store was once my favorite Panera. The people continue to be very nice, but they are constantly running out of products. This specific Panera is where stockout is a common occurrence. Glad I'm going back to Florida where Panera is still Panera. I don't know why things have changed. I doubt it's a corporate issue, as I visit many others. There is always Wegmans read more

If I could give no stars... I would! Reasons: This experience... 1. Order taker was impatient and put out that my 10 yr old daughter didn't know what she wanted immediately. 2. After the order was completed, I realized that my daughter didn't order a drink bc she was rushed with her order and felt embarrassed. But I caught the lack of drink and made the women stop the payment transaction which again she acted like I was a bother. 3. After the food arrived at the table. My daughter asked for strawberry yogurt and the guy said hope that blueberry was OK which she hates! And the blueberry yogurt was filthy (see picture). My soup was cold and my spoon was not clean! I asked if it could be warmed up. To my absolute shock, I was told where the microwave was located (over by the coffee area). My daughter and I about wet our pants at that point... We laughed so hard.... But sadly the entire experience was ridiculous! I'm sad to see so many Panara restaurants go down hill! The rude staff.. Dirty atmosphere and the food thrown together with absolutely no care... My prediction is that people will start going else where... And Panara will be closing their doors across the country. Constantly an issue.... 1. Dirty 2. Order takers... Rude/unhappy - then they want a tip?! 3. Over priced foods... 4. Asking for a tip... Like beggers 5. Been to restaurants from NY, PA, TX, FL & CA... ALL the crappy experience! read more

Panera Bread - Sticky gross packet... Who wants some....?! - Sandwiches Near Me - Syracuse, New York

The Mac and cheese that we ordered was awesome. Even though the restaurant was located in Fairmount there was always a nice view to look at it. I would recommend this to friends and family and anyone looking to get a nice meal. read more

Panera Bread - A beautiful view. - Sandwiches Near Me - Syracuse, New York

This is a typical Panera Bread restaurant: good quality but fairly expensive sandwiches, soups and salads. This location is smaller and less crowded than the Panera on the east side of Syracuse. Also good as a study space except during lunch hours on weekdays, when it's totally mobbed. read more

Panera Bread - Panera Bread storefront - Sandwiches Near Me - Syracuse, New York

I worked at a Panera before so I guess my grading is a little tougher than the next guy. The person taking our order was very friendly and I feel that their store was pretty clean. The food came out in a timely manner so good job! Anyways my BT Bravo was delicious and my tomato soup was good. But they did not fill the soup to the line (ahh I hate that). The Italian combo that my gf got was large as expected. Everything tasted fresh, and yes I ate half of it because the sandwich is that big. Once again her soup wasn't filled to the line UGH! Their vegetable soup was not very good. I've had better at other Panera's. Overall the service is very friendly and the sandwiches are great. Just fill those cups of soup to the line! The tables need to be wiped more often, but other than that I have had pretty good experiences here. read more