From the outside, this restaurant looks really nice and quaint inside. It even looks lively. Once inside, it was sweltering and humid feeling from a lack of proper air conditioner and/or air circulation. I understand trying to save on energy, but this borders on unsanitary conditions as demonstrated by the cupcakes with frosting melting off of the tops. The white walls against the dark wood was nice, and it is great that they had water cups and water (without ice) available to get as much water as you need. I like that it didn't have lemons in there, though cucumber slices (or orange slices) in the water would be a nice touch. Since I'm not big on ice, I'll say this is good, even though I am pretty sure I was melting like the Wicked Witch of The West while I was in there (and about as grumpy as well). Regardless, I was happy to have found a haven for which I was safe! A vegan restaurant with gluten free options!
When I ordered, the person at the register was not sure if anyone that was currently there knew how to make the Loaded Tofu Scramble (or any tofu scramble). By no apparent fault of the cashier's own, the restaurant's idea of gluten free options is removal of the offending item without substitute. We vegans know if we can't have cheese, extra avocado is nice (or something else). If we can't have meat, extra beans is nice -- it's not expected, but it's certainly a realistic expectation when paying the same amount for a dinner. I would even be willing to pay a tiny bit more for the inconvenience of getting actual gluten free toast. I do understand space is likely the issue. With a lack of it, there would be no space for a whole new toaster to make gluten free toast. However, in the menu, it doesn't specify this, so when I arrived at the restaurant after seeing the menu, you can see where my expectations fell short. Gluten free upon request means just that. It should not ever mean "gluten free means less food upon request, at the same price." I should not feel punished by health issues that I didn't ask for (and in fact fought tooth and nail to ignore until I was very sick), especially in a restaurant that seems to be so (dare I say) liberal.
I do not consider time waiting on food (or in line) to be a huge issue. Let's take waiting a step further (Diner Dash style): Despite everyone having one card from an oversized 52-card deck (all in heart suit) to identify their table and orders, we received a smoothie at our table for which we hadn't ordered. It took them a minute to realize it wasn't ours, and instead of making a new one for the table that had ordered it (even though the server had turned his back away from the table), they still sent it over to the other table (after reaching over me entirely, instead of going to my left side).
Since the Loaded Tofu Scramble goes by item count, and they overloaded me with (what I consider) expensive tofu and skimped on the 5 allotted (what I consider very cheap) vegetables (kalamata olives aside), I felt a bit jipped. The amount of spice was over the top (in the ilk of turmeric, which if I wanted to taste that, I would've stuck with my own homemade leftover potato salad), and yet I'd requested crushed red peppers, and there wasn't an ounce of true heat in it at all. It tasted like [absent capsaicin-heat] Indian curry. I don't expect tofu scramble to taste Indian (I love Indian on its own), but with pesto as a 2-point ingredient, I am glad I didn't sacrifice two vegetables for a weird tasting mix of turmeric (to the point of curry flavor) and pesto. The person at the register's concerns were apparent when I got to my rubbery mushrooms. Also, when one orders garlic, they do expect garlic flavor or garlic pieces and some flavor, however it was completely masked and I only ever discovered one tiny slice of garlic in the entire dish. I'm sure their mock-fast-food items are a bit nicer to enjoy, but since I couldn't, this was effectively what I was stuck with.
This is acceptable food for people too lazy to make their own. It's acceptable food for those that are in Syracuse from out of town or passing through and need "safe" vegan food that won't chance omnivore contamination. It's acceptable food if you don't know how to cook, or really hate cooking (or just downright fear cooking). I was in from out of town. I'm not big money, so it's not a big loss for them. This review isn't a big loss for them either, as they have a plethora of people that have never seen anything better because it's the only thing of its kind in the area. Next time I go to Syracuse though, I will be avoiding this restaurant.
Considering my likely upcoming frequency to the area, I really wanted to like this. A part of me was really happy the Thai place was unexpectedly closed and that this was second in line and nearby enough. It was not a happy ending though. It was more like a sad disappointment. :( read more