I'm on a road trip with an extremely tight timeline. I drive thru and very specifically order a bacon cheeseburger PLAIN with onion rings. I get further down the highway only to discover they gave me a burger with everything and fries instead of onion rings. I'm way down the road by the time I figure it out so not much I can do about it. Just very annoying! read more

I love to see great problem solvers in this industry. Eric served me at the drive through this evening and when the shake machine was down he guided me toward a freeze during and although orange is great I prefer Orange Vanilla. My timing was not the best when I mentioned the vanilla after my drink was ready. Thankfully Eric was able to fix my dilemma. He had me take a few sips and then he added the vanilla for me. He also gave me a chicken nugget for my little puppy. How sweet. What a friendly experience when you have caring thorough problem solving associates. Thank you Burger King and your HR department for the fantastic employee selection. read more

Expected more from this location based off the location. I thought a Hercules Burger King would be good, but it's not. Really terrible service. I ordered a whopper jr. with cheese and I promise you they gave me a cheeseburger added some lettuce and a Tomato end, a squirt of mayonnaise and one slice of pickle. Not even a real whopper jr. How??? Isn't that against the franchise rules? Lol. Take it from me this place is whack. Yup l, bringing whack back for the 99 and 2000! read more

I ordered the pancakes this morning.... and they were good! I was shocked. So was the biscut. Not bad. read more

May last order that took so long before they attented TAKEOUT when I opened the bag , the lady seemed comfuse I got a small JR WOFFER hamburger INSTED of REGULAR WOFFER, NO KETCHUP,ONE PIECE OF NAPKINS . read more

NO mayonnaise please! ...Guess what happen next? Smh. Get it together BK smh. Oh yea...pick up the phone as well. Horrible customer service. Smh read more

This by far the worst BK of them all. They will never have toys for your kids, always run out of food. && now, the most recent one. Close @ 11:30 when Google and everyone else says they're open until 12. Wtf? They're seriously need to be better management at this location. Several times I've also been here they also burnt the meat on the whopper. How the heck do you do that if its microwaved?! People should just not go to this location and just drive to McDonald's. Ridiculous. read more

My husband and I came in for a quick lunch while on our road trip. While using the restroom, my wallet fell out of my backpack and I didn't notice it till we got to our destination Lake Tahoe. My husband quickly called this Burger King and asked if they could look in the restroom to see if it was still there. Luckily, they found it and held on to it for my daughter to pick up two days later. Everything was still in it, including the cash. I am forever grateful to this establishment for being honorable and keeping my wallet safe for me. Food was great too! Love BK! read more

Chicken Tenders were fresh and service was quick, hell I think they even gave me MORE Tenders than I ordered. I guess that's a good thing, unless of course you came after me and got LESS than you ordered. Either way food was fresh and service was timely! Convenient location right off the freeway makes for great off and on snacking. P.S. BK's fries are horrendous, I seriously dissuade anyone from consuming them. read more

This review is for the customer service. This BK is near my house and where I work so I do come here often. The ladies that work here are always super friendly and not a fake friendly neither. They always over fill the fries and onion ring sides, and who wouldn't appreciate that? Oh and they never mess up on my orders.. Not once. And we all know that's definitely a big deal at a fast food restaurant. read more

I'm giving this Burger King four stars in comparison to other BKs/fast food restaurants. This location has fast and friendly service. However, when the cashier asked me if I wanted any sauce with my order, I asked for ranch. He said, "Ketchup? Okay!" and proceeded to dump what seemed like 20 packets of ketchup into my bag. He appeared to be in a rush, so I didn't even bother correcting him. Although it wasn't a huge problem, it does irk me when fast food joints get my order incorrect or give me the wrong sauce (or don't even give me sauce when I ask). I love that this BK has different flavored soda as well (vanilla root beer, cherry Sprite and Coke, etc.)! Maybe other BKs do too, but this one advertises it really well. Their food is always good here. I find that their food is a tad bit hotter and better than other BKs around the area. I would actually make take the extra time to drive just to come to this one sometimes. :3 read more

One of the best customer service i received at a fast food restaurant. One of the workers there named ingrid was so kind and was patient the whole time i was ordering. Best burger king i've ever went to! read more

If I could give 0 stars I would . I was not greeted NOR acknowledged when I walked in . There was nobody up front taking order just a big head girl packing orders without even turning around and or multitasking. I stood at the front register for 5 mins and multiple employees stood behind the counter not giving a single care about anything else beside what they were doing. I used to work in fast food so I know the key to productivity and awareness is multi tasking . I just turned around and walked out because THE SERVICE WAS TERRIBLE read more

Burger king deserves wayyy more hype than it gets. This place has the absolute best food in the whole world. I usually get my usual- a tender, juicy, big whopper with extra tomatoes and lettuce. Let me just tell you- one bite of this stuff and it feels like you are walking over HEAVEN. I cannot begin to exaggerate on how amazing their burgers are. The tomatoes are super fresh and full of flavor, and the lettuce is so incredibly juicy and crisp. The BK tomato sauce- or as some people call it "ketchup" was delightful. It had the slightest hint of basil and salt, and it tasted like it was almost homemade. The fries have the most perfect amount of salt- not enough for you to taste it. They carried the perfect amount of sogginess and definitely satisfied my needs. I will be back Burger King, whether you like it or not. read more

Service is extremely slow, out of everything 8:30pm, including frys and they don't tell you until you get your order. Surprise no frys just onion rings read more

Out of ice? So, not only was there no sign outside. But the kid at the window didn't even mention that they were completely out of ice and proceeds to hand me a warm coke. When I asked he just said "oh we're out". On top of that my fries were undercooked and under salted and the chicken was missing from my sandwich. Seriously..? read more

This Burger King is the slowest ever. And they are always out of things. It's the closet place to eat near my friends friends so we go when we're lazy and don't want to drive far, but man half the time I leave annoyed. The only plus is the price of the food. read more

This girl literally is making burgers with no gloves. Bare hands touching the patty and cheese slices . after using a pen and drinking water . Literally watching her right now .... read more

They actually charged me to TAKE OFF the pickles off my burger. This place is super shady, only come here when you have nowhere else to go. read more

Burger King - Burgers Near Me - Hercules, California

I can't believe all of the bad reviews! Suriya Gill is an amazing manager or supervisor ! I've gone to other Burger King's and none have been as friendly or fast with their food orders! Keep up the excellent work read more

The personnel need a make over...I used to go there until the food was crap and the personal needed a attitude adjustment...don't go there no more...D'S IS much better read more

Received order with uncooked fries and sandwiches burnt to a crisp. Not much more to say...

This location is out of ice cream or icees half of of the time I come here. I really wish they would put a sign up before you get stuck in the drive thru line. I live a mile away and would say we come here about 2x a month. read more

I order a chicken sandwich meal as well as other things. The chicken was old and tasted terrible. I wasn't able to eat it. I would recommend you go to the one in Pinole. Avoid going here. Sloppy and gross. read more

Had the longest day ever. I just wanted something hot to eat. Went by here and ordered a chicken sandwich with cheese and everything on it, fries with NO Salt, milk shake (not milk), and jalapeño bites. Nothing was fresh and I'm sick to my stomach, literally. Also, they closed earlier than the time listed on the internet at this location. I will be returning this meal and requesting a refund. I will not be a returning customer, not even on a rough day. read more

ABSOLUTELY TERRIBLE SERVICE. They close at 11 on Fridays, so I went around 10:40 to their drive thru, WAITED IN THE LINE FOR 20 MINUTES. I got to the speaker box, no answer, went to the window and the person unlocked it and told us their closed. I told them I had waited in the line for 20 minutes and that I was here before closing, and he proceeds to tell me he has nothing left. I just wanted a milkshake to which he responded we don't even have any milkshakes. Then Why is it on the menu if you don't have it? Either way this Burger King is awful and rude. read more

I've only been to this BK location a few times, and yet every time I go, they always disappoint. I went to the drive thru and asked for the new Brewhouse King, and the woman taking the order insisted that item wasn't on the menu despite me reading it directly from the menu. She argued with me asking what I wanted to order. I drove up to the window, and spoke with another employee and they took the order without a problem. Had she just asked a coworker to help with clarification this could have went a lot easier. Truthfully, this wasn't something worth arguing about. I want sure why she was upset with me, but I don't care at this point. Another time I went there to order the Rodeo King, and the menu shows that it's $6.19 plus tax. Yet, I was charged $7.99 plus tax, almost a $2 difference. Not really a big deal. I didn't notice that I was overcharged until I left, and so I decided to call to find out what happened. No one answered the phone, it just rings forever. I won't be going here ever again. There are plenty of other restaurants nearby with better food and customer service. read more

Worst BK. Drive through took forever! They are taking each order one by one AFTER the previous customer has already paid and left! And the good was still cold. read more

WHAT THE HELL DO YOU NEED TO DO TO GET SOME KETCHUP AND SOME SWEET & SOUR SAUCE UP IN THIS JOINT? (caught your attention there huh) The service was good, i got my orders in time, even before i finish paying for my orders. This is the place to go to if you dont feel like getting out you car if you are heading north up to hwy 80. its right next to starbucks that has a drive thru also. read more

This store has really crappy service. At the drive thru the cashier said "no order, no espeakeh engle". Why have have that person work the drive thru? When I asked for extra ranch for the ton of chicken tenders I ordered they said they're a dollar each RIP OFF read more

DO NOT GET THEIR BK STACKER BURGER!!! it is small burger which I think it's smaller than their Jr. Whopper!.. VERY deceiving picture on the menu, thinking you will get a regular size burger. I was SHOCKED when I got my burger in such a small size burger!.. NEVER again getting that stacker!! read more

Never coming here again! Food was cold. Our whoppers cheese wasn't melted the bread was hard and cold not soft and warm, just nasty! Smh

On our way home this evening we decided to go see if our local BK had the new crispy Taco's. We drove up through drive-thru where several cars were ahead of us and endless waiting time as it took each car to move more than 10 minutes. Found out as we approached to order that the speaker was out and had to order at the main window which then explained the long wait. We made our order of 4 Taco's, Mozzarella sticks which we found to be a new item on the menu and 2 order of fries. I also asked and requested hot sauce to accompany my taco's. When I arrived home I was excited to try the Tacos. Well, the wait was not worth it and BK you need to do your homework if you want to compete with Jack and the Box! BK's tacos lacked flavor, crispiness with barely any filling or lettuce. The Taco sauce I received was far from hot sauce and terrible. I then proceeded to the mozzarella sticks to find the cheese barely melted and no zesty tomato sauce to dip them with. This particular Burger King has consistent issues as I have patronized them over the last 20 years and have really stopped going the last 10 years and today was an opportunity to see if they have improved and to only be disappointed again!! If you cannot produce decent edible fast food with service then just shut down and let another fast food establishment take your place. read more

Let's say, hypothetically, that you just spent 36 hours in Vegas. You left on the spur of the moment on Saturday evening, arriving in Sin City around 9 PM. Your exhausted wife crashed almost immediately and you took it upon yourself to show your Polish friend, for whom this is the first trip in Vegas, around the town. Many, many vodka red bulls were consumed, you woke up the next morning after 3 restless hours of sleep and spent all of Sunday babysitting said Polish friend and his partner in crime since they apparently never even went to bed and probably have more alcohol than blood flowing through their veins. Let's continue this fictional exercise and pretend that, upon boarding your plane on Sunday night, you were asked to disembark by TSA and a couple of security goons... Apparently friends don't let friends fly drunk... Long story short, you only get home on Monday morning, utterly exhausted, and rush back home to Vallejo so you can shower, change, grab your computer, and head to the work to try and pretend to get some work done... Well, my friend, if this were to actually happen to you, you'd need to grab some breakfast somewhere around the town of Rodeo. If that were the case, you'd most certainly want to order some cheesy tots and a sausage sandwich, both of which would slide right down your esophagus and bring much needed calories to help you combat the serious damage you just did to your liver. If you did all this, BK would do right by you. And the young cashier would serve you with a smile, probably as she'd read right through the shades you're wearing and see that you just had a Fear & Loathing weekend in Las Vegas. read more

Been going here for year since I was a little kid. I'm mid 20s now and can honestly say for a burger King this place doesn't disappoint.

This Burger King mine as well close down always bad service and its my fault for giving them another and another try wishing they would be better always doing the order wrong and always missing an item at this point i dont know if they do it on purpose or i just dont know whats going on with the employees they probably need a new manager that is serious about running that burger king correctly someone that cares read more

This BK needs better management. I came for a late dinner. Almost 1/2 hour wait. I would have left but I got stuck! On Friday/Saturday, service is also very slow. There was a manager who was really good. Not sure what happened to her. Good Service. Now it's not good. Really needs better management. Find a good one, please! This place needs to be on that show where management works in disguise. read more

This place is the WORST! Ever since they rebuilt it the service has gone down hill! Karen took my order and messed it all and was very rude about it. They didn't want to listen to me or help me get it corrected. I will gladly take my money elsewhere. read more

People arent lying! They suck most times. They always have burnt chicken nuggets and fries! Black burn spot residue all over and smelling like smoke!! They need better training. Also check your bag before you leave because they've forgotten items I paid for many times and I had to drive back and nothing complimentary was offered for my wasting gas! The burnt chicken nuggets r hurting my stomach as we speak! read more

This place sucks!!! they didn't have any sauce for the nuggets. I've been to this location 3 times and they never have any sauce and the service sucks. They should close this Burger King. read more