The employees don't know what the hell they are doing. Went through the drive thru and the person taking my order had it all wrong when she read it back to me. When I told that was wrong, she wanted to argue with me that I was wrong! I know what I ordered! I wrote it down on a piece of paper and read it to her. If they are not rude they are just plain lost. read more

Drive thru takes forever!!! Go to another Burger King if you don't want to wait 25 minutes in your car.

Okay burger king js good but what happend to answering the phone calls there i called 7 time did not answer!!!

Ordered two whoppers with cheese both no pickles and still got pickles. I think the people in there are to busy talking about what they saw on tv or what they're doing after work. Not the first time this happens at this Burger King. read more

Burger King - Burgers Near Me - Hercules, California

Good, quick service! I have not had chicken nuggets in years. They tasted the same, very good just a different shape. The fries were great! The bathroom was clean. Good area to stop on your way to the bay area. read more

Just went through the drive thru and when we got home found that our order is incorrect. This happens more often than I can say and we usually just handle it ourselves but I am sick and tired of it. I call to complain and they don't answer and they were NOT busy. There was not one person in line after me. If I don't hear some kind of reply from the manager I am going to go to corporate over this. read more

some of the fries was still frozen, the cup lid wouldnt fit, out of bbq sauce, the restroom was out of paper, received 2 drinks instead of 2 fries, didnt get receipt. Before, there wasn't any bacon on my bacon cheeseburger and ordered 20 chicken nugget but received 15. It was dissatisfying to see service so poor. I want to get what I paid for, nothing less! read more

I went to Burger King last night for dinner. I walked into the dinning and up to the counter. It was 9:40 pm and finally someone acknowledged me and said "our registers are closed you'll have to go through the drive thru." and walked away. I was a bit perplexed because it was Friday and they were closing their dining area before 10 pm?? I called the customer service number but no one was available. BK has gone downhill. I ended up at a place sovereignty never eaten before, Jack In The Box and I think they've replaced my once beloved BK. This location is poorly run and helping to send long time BK lovers to find a new love. read more

The service isn't bad, but the quality of food they give is bad. Always get stale nuggets and fries and the bread doesn't taste fresh.

The most generous burger king staff in America works at this burger king. Everytime I come I order a small meal and end up getting fries that overflow out of the container. they've been doing this for the last two years. Its about time I give them there credit for it. Oh and they also got that 100 flavor coke machine now. read more

I have been going to this establishment since I was 4 and never have I ever been more disrespected in my life by a low life 7.50$ and hour worker. The lady at the drive thru explained to us that our order of about 4 people will have to wait a few minutes since it fell on the ground. They said we couldn't go inside but then let 2 men inside after us. They weren't even workers. That lady needs to grow up as I will not be going to burger king anymore after those experiences.. read more

This place messed up our burger 3 times in a row. We kept asking them to make it again and they did. But they messed it up. Don't come here the food isn't good quality. I recommend driving to the other Burger King in Fitzgerald. This place is absolute shit read more

Pulled into this drive thru dead tired... No line?!? Sweet! Ordered a whopper meal with no onions with cheese and a coke... Lady repeated no onions with cheese... Great. Get to the window pay up... Grab food groggily... Get to hotel and realize she never gave me my soda. Fork out more money at the vending machine.. Get to the room... Whopper has onions and no cheese. Fml Good luck getting this place to get your order right. They dont even answer the phone so you can call and complain lol read more

The filthiest men's restroom I have seen anywhere! previous use toilet tissue all over the floor. The floor looked as if it had not been mopped for a week. I canceled my order and left. I will not be going back. That sort of filth must carry over to the kitchen. read more

This burger King is trying to get away with only putting on 3 pieces of bacon on their bacon king burger instead of 6. Beware bacon lovers don't get robbed and get what you pay for. By the way it's good. read more

The best BK service and food ever. They could run a mop through the restroom more often if I have to complain about something. read more

This place has really bad food. The only thing I like its their lemonade and indoor playpen, the employees are nice and friendly but food really is bad. Bought some chicken nuggets and they where so greasy and dark like they where fried in old oil. I would recommend they chafe the oil more often cause that will drive costumers away. read more

Every time I come here I instantly regret it, I wait in the line for over 20 minutes... this is not what I consider "fast food"

I have been to the Hercules Burger King several time and there is always a problem. It has been over a year ago that I filed a complaint and never heard from them. I don't think anyone cares about the service that they give. I called back several time and they always say how terrible it is and that they would forward my complaint to HQ. Not happening Tried to do a survey today and it wouldn't go through. I'm not looking for something free but this is the only Burger King in our area and I liked there product. But it's terrible to not be able to get a good product. read more

This Burger King is so ghetto and slow the workers stand around talking instead of doing their job. Cashier is a tall lady with brown hair she's so rude arguing with customers and a younger girl she's skinny with long brown hair doesn't even have her hair tied up correctly and is touching her hair then food which is gross. She's talking about something that has nothing to do with work out loud while customers are waiting to order. This place is just a disappointment. Never coming back read more

yay for fresh onion rings and hot whopper jr!

PLEASE READ THIS BEFORE GOING !:Don't ever go to this Burger King at all ! The general manager is the most rudest manager I ever met ! All of my food was just burnt, burger patties ? BURNT ! Fries ? NASTY COLD AND BLACK SPOTTED FRIES ! Mozzarella Sticks ? BURNT ! Chicken Nuggets ? BURNT ! And when I was talking to the manager....let me tell you you think a manager would actually care about their customers ? NOPE ! This manager is very unprofessional and not understanding at all ! And the way he treats his own employees just disappointing and sad ! Also they closed their lobby early so don't try coming here to eat ! Oh and drive thur is way too slow and closes very early at night don't even bother coming here at night drive thur will be close around 11:30, also I don't even see any managers helping out their own employees ! Very disappointing ! I've been going to this Burger King ever since it opened and now it's sad to say it's being run by the worst general managers of all time ! I WILL NEVER EVER COME BACK TO THIS BURGER KING EVER AGAIN UNTIL THEY GET NEW, CARING AND RESPECTFUL MANAGERS AND BETTER QUALITY FOOD ! read more

Just ordered some food I wanted my sandwich with cheese and made fresh. Got home no cheese on the sandwich looked like it was sitting there for 2 hours. I didn't want to be rude and put this comment/ waste my time but I really had to cuz I called this place 10 times not that I wanted free shit but just to kindly remind them how to do their job or at least give ppl whatever they paid for!!! Terrible management!!! read more

Burger king in Rodeo is the nice in this area. I came usually at night when I done my job. Usually used the drive true. They give me the food so.fast. The Ice coffee is so delicious. There is always a manager that works at night. So helpful and nice. I don't remember his name. But he usually works at night. Thank yoj for all the good service. read more

We stood in line for a good 20 min waiting for them to take our order and didn't even take our order so we ended up leaving super duper slow. Don't even go !! 0/10 read more

Whenever Blanca is working the drive-thru (the mexican lady with glasses), the line moves so slow that the line stretches around the resturaunt and you will burn a quarter tank of gas in the whole process. When Blanca works just pull over and go inside. You will save yourself a good 10 mins + gas. Get rid of her for someone who knows how to do such an easy job and the resturaunt will be back to perfection. read more

Don't know what happened to this location used to like coming here but now if the whopper attack hits me I will drive to the location in Pinole. This location has always been hit or miss but today I went the line at the drive-thru was ridiculous heard the person taking orders arguing with customers (do you really ever win when you argue with customers) I pulled up to the order window and waited close to 5 minutes then finally took my order. I got up to the window and she was arguing with yet another customer who was customizing their order loudly and I had sat at the payment window for close to 3 minutes at this time. Another person came with my order I was handing him my money and he dropped the dollars in the store and the change fell out of the window on the ground. I ended up exiting the car and thank goodness the change had not rolled under the car and ended up picking up about .50 more cents that probably fell by their clumsiness. I am never going back to this location it has gone completely downhill on the 2 previous visits I asked for cheese on my sandwich was charged and no cheese when I got home. Bad management and bad training are going to severely hurt this location. read more

I rarely write negative reviews because, well, I've been in the customer service injury for a long time and I know that sometimes there are issues that arise that can't be controlled. However my visit to Burger King drive thru today was beyond ridiculous. When I drove into the drive there there were no other cars besides one already waiting at the window. The lady came over the intercom with the normal greeting and asked what the can get me. I gave my order and then was told please give me a minute. Two minutes later I was asked for my order again. I gave my order and moved up to the window. It took another two minutes for the car in front of me to get there food. So 4 minutes after getting into the drive thru I finally get to the window. It took another 4 minutes to get my food and leave. 8 minutes in a Burger King drive thru is beyond ridiculous. And to top it off my order was made wrong and it was cold. Seriously. What are they doing there. From what I could see there were 4 people in the front end. I felt bad for the line of cars behind me knowing they would be there forever it took that long for me with no line. read more

Remodeled but still bad service. Waited 30 minutes for 1 meal in the drive through then had to park in front and wait more.

Great customer service was provided by a young Indian girl she was too sweet!!! I was new and I didn't know anything she really helped me out with the menu and just was great and made sure the food was hot and fresh!!!! Definitely going again read more

Went through the drive thru today and Kimberley was so sweet and I was so surprised by the service best customer service experience I've ever received. Thank you Kimberley you should be running the place. read more

Ordered a crispy chicken sandwich WITH cheese & NO tomatoes. The first time, they messed up on our order, just forgot the cheese no biggie, until we came back and asked for the cheese on it, she opened the burger with her bare hands and asked the kitchen worker for a crispy chicken with cheese this time, then she goes to hand her the same burger!! Not cool...I immediately asked the other man not to use the same burger and he assures me that they don't fix burgers, they make new ones, and this rude ass chick told him "Yeah I touched it!" hella loud as if she didn't care. Then I had to park in front and wait for our burger. Then when she gave me the burger the second time, there was EXTRA tomatoes on it. Talk about petty. Miss, if you're reading this, you might be irritated at work with customers and what not, but learn to not take it personal otherwise don't be in anything customer service related. Thanks. read more