Ordered online for pickup at take-out line. It worked out okay. Great service! I'll do it again next time around. read more

My garlic chicken fries were hard and stale like cardboard. You could tell they've been sitting out for so long as it dried out. I kept trying to call them but they wouldn't answer. read more

Burger King - Burgers Near Me - Hercules, California

Great deal in the app : free any size fries w/$1 purchase !! I wish the app allowed me to order no salt fries! ( McDonalds app allows that, makes ordering simpler, I have to verify that in person on arrival ) The frozen drinks really hit the spot on a hot day-but beware brain freeze, currently there is a strawberry flavor in place of the cherry & it's pretty tasty !! This location is always clean & never crowded when I come, very roomy & spacious w/ a 4 sided tv, usually playing fun videos ... the workers are very patient & pleasant, if anything the app gives me problems - wont let me log into my account !!! read more

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Food is very good quality. It's nice and fresh very hot which is often rare for fast food places. Service was amazing. The young lady that helped me was very sweet and patient while I went inside to ensure my order was correct without holding up the drive-through line. The ambience is really cute and simple. It is great for just grabbing breakfast , a lunch break or even a late night snack. read more

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The staff are usually quite friendly, interior is clean and quiet. The food on the other hand is some of the lowest quality food I've ever had from any fast food place I've ever been to. The chicken tastes double-deep fried, and the grease coming from it confirms this. The tacos are soggy and like eating wet cardboard and the meat tastes overly deep fried. The fries were soggy as well. Got my food at 12pm noon. Those are peak hours and had a bit of a wait due to the line, but the food still tasted like it had been sitting for 2 hours under a heating lamp and then deep fried again to heat it up. read more

My 7yo always wants to go to BK, but it's been over 10 years since I ate their food and I didn't care for it then. I recently tried some of the fries & they were good, easily a 3.5 starts. Then, I took a bite of the burger. It taste like they warmed the entire sandwich, lettuce & tomatoes included, inside a microwave or warmer. The lettuce was warm & wilted and the tomato was warm & mushy. I barely gave them a two and that is only because of the fries. read more

We usually use the drive through for lunch, but recently we decided to do breakfast and pick it up inside. There were only two employees and they were doing a fantastic job. The orders were steadily coming in and going out. My order was on line and I showed up early, so my wait is on me. But they did their best to accommodate me and I got my order a few minutes earlier than promised. Lot's of professional courteous behavior. The store was spotless. Seating is varied, with booths, lounge type area, bar tables with chairs and your ordinary seating as well. Our breakfast items were varied, ordering several different sandwich style and French toast sticks. Each of us were pleasantly surprised and happily impressed with our selections. Very fresh, nothing tasted or looked pre-cooked and re-heated like our Clown friend in Hercules likes to do. If you're on the road, in a hurry or want to have a fun treat I'm pretty sure you won't be disappointed. read more

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Sandwich maker was not wearing gloves. Gross and unsanitary. Will never come back here. And she was wearing head and mic gear meaning she was also doing cashier orders and handling cash, one of the dirtiest things one can handle. I made a mobile order and had already paid otherwise I would have walked out. I took my take out and threw it away because I was too tired to make a scene. I asked the guy who handed me my bag "isn't she supposed to be wearing gloves?" His response was "yeah but she's been working the line a long time." Huh? Guess there's a reason this place has almost no stars. Gross. I don't think I can ever go to another BK again after this. read more

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Pleasant dine-in breakfast with pleasant employees. I enjoy how clean and tidy the place was. read more

Burger King - a christmas tree in the lobby - Burgers Near Me - Hercules, California

Service was decently fast but what I'm pist about is fake charges. You see the menu and combo states 6.99. Okay yea shows coffee or orange by all means a small one. So first time around I said can I get a sprite. I got charged 1.50 I asked why. To pay the difference? Okay what the hell. So this time around guess what got the Orange juice. Mind if being small but still got charged a 1.50? Wtf now. Ran me close to 10$ for something that should be included. I highly suggest not going Burger King anymore. Money skim. read more

Burger King - Smaller then average shot - Burgers Near Me - Hercules, California

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- standard Burger King Came in the morning and went through drive through. Sausage biscuit was pretty oily. read more

Usually very attentive and nice everyone here, there's a few that give me a problem about sauce but most do not. Quick line, warm food, conveniently put in a shopping center too. Parking in front of the store, placed right by Starbucks . Thanks for reading hope this helps! read more

I pull up to your establishments drive through and attempt to buy food but I'm told I can't make my order separate from my passenger. I ask if it was policy and was told I can talk to a manager. The manager then tells me the same thing the cashier did so I again ask if it's policy. This is when I start to feel disrespected. The appointed Manager of your establishment was highly unprofessional in handling the situation. My question were not answered and I was being ignored while trying to find more information on your policies. Because of poor customer service I was forced to cancel my order and file a complaint. Such immaturity shouldn't be acceptable from your staff. And they shouldn't treat customers with such disrespect. Im highly displeased with your service as a business and as a customer I will make it a point to post this on my yelp and blog read more

Burger King - I wanted to get a picture of the manager but I feel like that would have been extra but she's a Middle Ages lady either Asian or Hispanic. - Burgers Near Me - Hercules, California

bad service can't do the order right so don't go to this burger king in 844 willow avenue hercules,ca,94547 read more

Lots of light from three walls of windows in this newly remodeled fine dining establishment. Cool grey tile floor, open beam ceilings, four plasma tvs from the ceiling, a cool looking soda machine and some reclaimed wood around. Very open and spacious is this spot. Seems too open and lacks the warm inviting feeling from a Starbucks. Food came fast and was good. Been many years since I had a Whopper - but I remembed more flavor and flame broiled flavor when I was in highschool. Hurcules, a place most people just drive through on the highway - drop by here - and fill up - a 76 next door to fill up your car too. read more

Burger King - Burgers Near Me - Hercules, California

If I could leave ZERO stars I would. This is the worst BK I've ever been to. Always an issue, Always out of something, Always rude crew members. Never going back again. Fix your store! read more

This Burger King is off the I-80 Willow Avenue exit in Hercules. Or is it Rodeo? Exit says Rodeo so must be on the border of each town. This is a standalone Burger King located in a small strip mall. Has a children's playroom. Has the cool Coca-Cola soda machine. Vanilla ginger ale please! Okay condition inside. Typical Burger King fast food. 3 stars. read more

Burger King - Coca Cola soda machine in Burger King Hercules - Burgers Near Me - Hercules, California

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The most polite burger king I ever visited! I would like to come here again. And the food was good.

There is ALWAYS some kind of issue at this Burger King. One day, debit card machine is down and they're only accepting cash. Today the doors were locked with no explanation and only the drive thru was open with a very long line. It never fails. read more

Always get my order wrong. The worse experiences at this Burger King. Got the buy one get one for $1. Didn't get my other burger, and noticed it when I got home and they don't even give you a receipt so you don't have proof. I don't usually give bad reviews but I just about had it. Avoid this place if you want to stay happy. read more

Am I allowed to give a single star? Is that legal? Am I going to get fined? Person taking the order at the drive through sounded heavily intoxicated, and she couldn't get it together when repeating back the order. There were a few "uhm what?" moments. It was at that moment I knew that our BK adventure didn't stand a chance. At the window, the experience was the same, minus the barrier of a microphone. Somehow, our order was totally correct, I guess they got that going. The Coke tasted like a mix of Dr Pepper and water, chicken fries might were lukewarm, Mac and Cheetos seemed fresh out of the microwave. The fries were crispy and hot. You don't always get an A for effort, I guess. read more

Fries tasted old and the Croods 2 toy was broken in kids meal (Croods 2 came out last year). Disappointing. Also, the ketchup packets were all sticky, like syrup has exploded on them. This place needs to step it up. read more

Stopped by the drive thru earlier today and waited for a few minutes so they could take my order. They didn't say anything, so I left and as I drove off I saw 2 employees having a conversation. Very unprofessional, they should at least serve their customers! read more

Due to horrible customer service and rude staff, I stopped coming here for a while as of Summer 2018, but was in the neighborhood so decided to drop in. Like the upgrade inside - spacious. TVs. Cool corner area with 4 comfortable chairs and lower tables. Feels like there has been a management change as well more recently. More attentive and faster service. We'll see how long this lasts. 3 stars because of the lack of Food Quality Control. Fries were too salty, lacked freshness, and some were even burnt. I always wondered why some fast food places refuse to throw away burnt/nearly burnt fries. Fries are such an important part of the burger experience. It's like having a burrito with stale tortilla chips on the side. My Whopper also lacked presentation....didn't even come remotely close to the commercials or the big posters they advertise on the store windows....no lettuce or ripe red tomatoes oozing out of the sides of the burger. In fact, you can't even see the veggies unless you peek underneath the bun and even then it's all smooshed up in the center of the burger so when you get closer to the center it starts to taste saltier and saltier with the pickles and all the sauce concentrated there. Now that the customer service has improved, more attention to detail on the food will make this neighborhood BK a Fast Food joint to reckon with! read more

Burger King - Whopper Meal. Salty n Burnt fries. - Burgers Near Me - Hercules, California

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Beware if you have the app & try to do a mobile order special deal‼There are not enough options to customize it plus always confusion when I arrive & try to claim it‼Also I don't eat meat so I try to order the whopper or croisandwich specials w/the meat "on the side" ( my cats or dog will gladly eat the meat) @ least they do have a veggie burger option on the menu They always try to accommodate me but it usually takes a lot of discussion & It's always very confusing & challenging to try to" have it my way@this BK"‼ read more

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First off , i haven't had "fast food" in sooo long (I don't count In n Out!!) haha. Anyways , it was late and there was nothing else open. I was lazy to stop somewhere to get food to make at home and didn't feel like cooking anything . That's when I ended up pulling into the BK drive thru. Located in a small shopping center near 76 Gas. Conveniently located at the bottom of I-80. The drive thru is fairly wide for lifted / 4x4 trucks to make the turn down through the drive thru. There were a couple cars in front of me. Service was quick and friendly. I ordered 2 x spicy chicken jr's , an Oreo shake and large fries for around $8. Everything was good and hit the spot. No weird taste or weird look pieces of "food" in my meal. Overall good experience , but I won't be having "fast food" for a while now haha. read more

Burger King - Spicy crispy jr , large fries , classic Oreo shake - Burgers Near Me - Hercules, California

Burger King had people standing around. (waiting for their orders. didn't know that, asked each of them did they order yet? yes, they all did). seems only chick-a-fill has a waiting area... menu definitely pricey. couldn't find coffee. eats: "frosty" in a cone (.75) -large serving, larger than foster's not as vanilla flavorful as fosters but a kid wouldn't know. drips: -service above average. no patrons look grumpy -lots of parking.... read more

If the tacky taped signs flapping around on the drive thru speaker aren't a big enough red flag, the time it takes them to even greet you at the speaker should be. Then, why even bother asking if I want sauce if you're not going to put it in the bag and the food was either all rubbery or soggy like it was under a heat lamp all day waiting for someone to order it. Save yourself the hassle, do not go here. read more

The best Burger King by far ! The staff was fast happy and helpful The food was hot and the drinks chilled perfect I would recommend to all! 10 stars read more

Just went through the drive thru a couple minutes after noon. The voice on the intercom said "sorry, we're not quite open yet." What a joke. read more

Ridiculous Manager. I called to let her know that my $40 some order last night was missing a double whopper meal. I called to let her know and SHE got the nerve to get mad at me and yell on the phone. What kind of people do B.K. Hires. Remedy the situation, not the other way around. And I'm still out a meal. Took my money without giving me what I paid for. read more

This place served me a hamburgers from day before it made our stomachs upset. Also it 20 min to get my order ready what a joke, and when the manager's friend came in all the sudden their order was up just like that. Do not go here they are a absolute joke. read more

No star.... Nothing works at this place, no icee and the menu screen does not work!!! How do you order?????? Go somewhere else!! read more

The worst customer service I've ever experienced. Went through the drive thru and ordered a pretty large order (for 6 people); I could clearly hear the employees through the speaker complaining about the size of the order. We were the only car in the drive thru and no customers were inside. Then we got to the window and they gave me so much attitude when I handed them a $100. I even asked if there was an issue and the girl at the window was super condescending while also using her cell phone. To top it off, our food was cold. There's no wonder they had no customers, this store is terrible. Never going back! read more

For real. These people CANNOT get a piece of cheese on a damn burger to save their lives. They mess up the order Every. Single. Time.

Slowest drive thru ever and it's ON PURPOSE! They will not take your order at the drive thru until the previous order is being handed to the person at the window. I kid you not, to reduce their reported wait time they won't put an order in until you are the next order out. Ridiculous! Took 17 minutes in the drive thru with only 2 cars ahead of me!!! WtF? read more

WORST BK ever. Got food poisoning wasn't accommodating around that then on top of That was shorted on an order and they tried to tell me I had to go back through the drive through which had like 10 people in line. TERRIBLE CUSTOMER SERVICE, VERY VERY RUDE STAFF. And not sanitary at all. If avoidable, avoid this place!!!! read more

Slow service, no gloves!!! Asked for NO tartar sauce... it's on the reciept and I still had tartar sauce on my sandwich. So disappointed! I hate coming here, and tell me why they said they "had no shakes" ? read more

Burger King - Burgers Near Me - Hercules, California

I'm on a road trip with an extremely tight timeline. I drive thru and very specifically order a bacon cheeseburger PLAIN with onion rings. I get further down the highway only to discover they gave me a burger with everything and fries instead of onion rings. I'm way down the road by the time I figure it out so not much I can do about it. Just very annoying! read more

The grilled hot dogs at Burger King are inexpressive and tasty. They are hard to resist.