Absolutely not worth the $20! The beef sandwich was about 4 pieces of beef with the scraps added to it. Asked for it dipped thinking it would be at least a little wet, barely splashed. No peppers came with it even tho we ordered them and paid extra. Meatball sandwich was mortified beyond extent. Portion size from ball to bread was a 4/10 ratio not at all the greatest bite of bread and no meat. Been waiting to try this place, I wish I never went. DONT WASTE YOUR TIME NOR MONEY read more

Buona - Sandwiches Near Me - Darien, Illinois

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Tasteless. No salt on anything. No comparison to portillos. I had the original beef which they're supposedly famous for. Very mediocre. Two stars cause I didn't spit it out. But no reason to come back whatsoever. What can I say. Another restaurant chain that doesn't give a shit about quality. I hope the entire chain fails. Make room for places that care. Hi. How do I leave more detail? Do you wanna send me an email address I can send to? I'd be glad to. Thanks read more

Not so good anymore! Wife's beef was rubbery & gristly! Mine not so bad! Not to impressed by getting handed the credit card reader thru drive in window & it says how much for a tip, before I even see price for food! I don't think someone who takes my money & throws my bag out a window deserves a tip! I believe the restaurant.paying these employees should up the pay so they don't.have to ask for tips! Never been approached at portillos for tips! Can't believe Buona let this happen! Fries sucked also! To much competition out their !!!! read more

Buona beef sandwiches are my go to with their tasty beef, perfect bun, and giardiniera that's not vinegar tasting like some can be. We normally get the beef sandwich and split a salad which rounds out a nice lunch. The salads are fresh and a generous portion. Recently though, out of the blue I had a strong urge for a hotdog. So along with my usual beef order I got a hotdog with everything, and it did not disappoint. The hotdog was juicy, the bun was fresh as was all of the garnish. Now I guess I will have to try some of the other offerings there. Heard the pizza was really good and a special on Thursdays! read more

I had a poor experience with this Buona a while back but I decided to give it another chance. I ordered off the DoorDash app (which could partially explain the poor experience) and ordered the AntiPasto side salad and Beef Bowl. To start, the beef bowl consisted of maybe four thin slices of beef, two slices of green peppers, and cheese all the way at the bottom of the bowl. It was almost $8 and felt like it had less meat than the sandwich. Secondly, the antipasto salad (which is typically salad with an assortment of meats) was actually a penne pasta salad with a few pieces of salami mixed in. There is no description of this salad in the door dash app so you may want to look into this as it's somewhat misleading. Overall, I was disappointed by the entire meal and will not likely return in the near future. read more

Buona - Sandwiches Near Me - Darien, Illinois

Buona is my favorite Italian Beef place and this location is as good as all the others I've visited although it is bigger than most. My regular order is a 10" beef, dipped with hot giardiniera. After finishing, i feel like i could eat another one but common sense prevails. read more

Nice dining room. Great Italian beef also has outdoor dining . Provides great service

We like Buona better than Portillos, outside the city of Chicago. However, we now have to question the service... A week ago Friday, my wife and I ate at the location at Cass and 75th. My wife ordered the chopped salad and I had a beef combo with fries. I also took advantage of the 1/2 price wine. It took more than 20 minutes to get our food..... When the food arrived my wife's soup was on my beef platter and half of it spilled into my sandwich and fries. I told the waitress that I still had wine coming. The wine never came. As the waitress came back to deliver to another table, we caught her again, and reminded her again. We watched her go back behind the counter and get distracted, and again forgot the wine. We caught the manager and told him about the wine and refunded our money. We left chalking it up as a bad day at a good restaurant. Today, we ordered 3 beef sandwiches...DRY...and fries, through the drive thru. We were ushered to the waiting corral, where we waited 12 mins for our food. We got home and each sandwich was baptized in gravy and the fries were ice cold. We may be rethinking our beef place. There's only so many chances you give a place until you are the issue. read more

I have to eat GF, and they have several options, so I eat here quite a bit. I know everyone is suffering lately, but when I go there now, I expect my order to not come out right. Very annoying. And twice after I asked politely for what was not included or wrong to be fixed, they smiled and said sure and then never came back. Also, what happened to the Citrus iced tea?? You replaced it with some foul tasting liquid :( read more

This place is alright if you shop the specials, otherwise you can buy better (like the patio just down the street) Otherwise was great when combining offers (discount meal, 10% local employee, etc) for a junk food fix lunch. But since they've gotten rid of this, no bueno. read more

I almost always get the combo (Italian beef and sausage) here. This location is tough because you also have Portillo's in the area, so it's worth comparing the two. Portillo's has faster service and is all around better. As far as the combo sandwich, Portillo's is always good, but I have had better combos at Buona Beef than at Portillo's more than once. I usually get cheese on my combo here, but not at Portillo's. I don't know what it is, but it is hit or miss here. Portillo's is always consistently great. But, there are times when the bread is dry at Buona's and the sandwich isn't all that. Other times, it is better than Portillo's. It's just whether or not I want to take the chance with Buona's. I wish they were more consistent. The cheese fries are very good here. The paninis are noteworthy. The pizza is better than I expected, but I'd still go to a good pizza place first. The pizza is better than Domino's or Pizza Hut though. This place would be great anywhere else, but with Portillo's in the area, it will always play second fiddle in overall food quality and service. read more

Pleasant place to get lunch or dinner, Good selection of items on the menu Nice dining room. I was pleased with the service and friendliness of the staff Food was of good quality and I enjoyed my meal. read more

Food tastes fresh, however for $8, they are OVERPRICED for the amount of meat given. The bowl supposed to have beef ,sausage, cheese, bell peppers. Seems you only get limited shreds of Italian beef on bottom, masked by melted cheese and juice. The sausage was tasty. read more

Buona - Buona Beef Westmont...where's the Beef? - Sandwiches Near Me - Darien, Illinois

Love this place. The food is amazing, and the service is the best! I get salads but their hot dogs are delicious. read more

Amazing beef.. nightmares fries.. conflicted.. so I usually pass on this establishment the pizza is also ketchup based & usually cold so yeah naw dont come read more

Love the Caprese sandwich, tomatoes, red peppers. Good bread, not dry, good texture, fresh tasting

Food is great, service is beyond slow. It shouldn't take over 20min to get a beef sandwich to go. Ever.

I love their beef sandwich, primarily because the au jus is perfect for me, it's got a great flavor! The pizza and burgers are very good as well. The staff at this location is always friendly, efficient and professional! The ' to go ' beef packs are a good deal and the rewards program is great! read more

Just got a 10 inch combo.... Sooo disappointed no flavor whatsoever the last inch was nothing but bun won't be back to many other places that are actually good shameful! read more

They just can't get it right! I cannot remember the last time my order was accurate. Today for example, I ordered 2 chicken pomodoro sandwiches and received 2 turkey sandwiches drenched in some kind of dressing (other than balsamic) without tomatoes. It was well after the lunch hour rush and I was the only person in line. How did my order go wrong? This is a reoccurring theme at this location. Frustrating enough that I may discontinue visits here. read more

We love this place, the food is awesome and it feels like a sit down restaurant with the service and ambiance inside. We have been coming for years and think it's the best in Chicagoland! Best place in west suburbs for beef hands down read more

Buona - Sandwiches Near Me - Darien, Illinois

Sandwich was good... until very last few bites. Super rubbery, raw chicken. Sooo gross. read more

Buona - Sandwiches Near Me - Darien, Illinois

I placed an online order , went to the drive through to pick it up at the desiring, was told to pull up and they would bring it to me. I waited 15 minutes then went in to find out it was sitting on a shelf for online orders. In addition to the food being cold from the employees neglect my order was missing 2 items. read more

Today again screwed up my order. First you can't talk to anyone. Got to order and pay before they make your order. Than once they have your money they can give 2 shits. Last week didn't put cheese fries in bag. I let it go. Today didn't put cannolli in bag. I drove back to get it. Now back home and my food is cold. I will never order again this place sucks. PORTILLOS BEVER LOOKED SO GOOD. read more

We had two deaths in our family in the past eight months that were unrelated to Covid. The Darien location provided high quality service and food for our large group of people on both occasions with short notice. I spoke to Rudy today, he was kind and helpful during our time of need. I think that was his name. Our order was perfect and our guests loved the Ceaser salad rigatoni, sausage and beefs. Thank you for such great service during two difficult events. We love your food. read more

This place makes great Chicago style Italian beef. Even as this chain has expanded, they run a great quality control ship. The food is always consistently excellent. I have had the catering many times as well and it always is impeccable. The sausages, grilled chicken, and lemon chicken are never overcooked in my experience. This is a Chicagoland area gem. Haven't had their catering? I highly recommend their great food. I strongly support great local places like this. read more

Always a great beef sandwich, love the seasoned chips. They also have cannoli, they load them when you order, not soggy. Fair price.

Buona's beef is much better than Portillo's. It is not as greasy and tastes much better. It gets even better If you add hot peppers to your sandwich. Yum yum! Don't forget to get banana ice cream for a dessert. It's the best! read more

Good sandwiches and salads at a fair price. Two TVs for watching football on a weekend while eating.

Good place for an italian beef and it's super close to the 'rents house. They also sell italian beef in bulk size so I am able to take a lb of it and some rolls back to Denver. I like this aspect over Portillos' (not sure if they do this too). For under $15, I am able to buy enough meat for 5 sandwiches! However, I still think the Portillo's beef is better but that's not to say Buona's isn't good too. It's a local chain that seems to have garnered some popularity over the last few years. I'm glad it's made it all the way to Darien. read more

Now I'm not one to leave lengthy reviews for chain eatery's unless I had an absolutely terrible experience. But even then, when that happens I automatically contact the respective restaurant's customer service to rectify the situation. Second time I've been here in 2 days. Of course your food is great, but the service seems to pleasantly above par. I came here yesterday and the cashier who rung me up was "Nazal M." He has exceptional customer relation skills. I came in very close to closing time yesterday, and whenever I do this at any restaurant (Buona or not) it is not unusual to get death stares from employees. It's understandable. It's late, its a Friday night and everyone just wants to go home. Nazal however was very pleasant, light hearted, and did not make myself, or any of the other customers feel rushed. Based off his mannerisms and his customer service etiquette I actually thought I was dealing with a manager, but that appears to not be the case! Because I had such a good experience last night, I came back again to pick up an order for myself and my husband. I used the app to place the order online (a naked beef bowl and a kids meal). Nazal happened to be there again today, and when he saw me he greeted me by my first name, and asked me how my Quatro Formaggi pizza that I ordered the night before was. Very impressive! He remembered both my name and order! Today upon ringing me up for my order he took the time to attempt to optimize my order. He saw that I ordered the naked beef bowl for my husband to which he said "since it comes without bread, do you think he would like it with extra au jus? We can add it if you wish, it will make it much tastier!" To which I said sure why not (excellent choice btw). After offering a couple other suggestions in a professional, NOT AT ALL PUSHY manner he rang me up. Upon giving me my receipt he mentioned that if I enjoyed my "Quatro Formaggi pizza" from the night before (which I did) he mentioned that Buona has a $6 special on all pizzas on Thursdays, and double points on Tuesdays. I was not aware of any of these promos. I'm very glad he told me! In short, I just wanted to share this positive experience I had at once of your stores two days in a row. The timing of both of my transactions were at a times that most other employees would be groaning and want to be in a rush to clock out of work. Not with Mazal. He truly seemed happy to be at work. If there was anything at all negative about my experience today it was that I had ordered the italian beef kids meal, and I wanted the sandwich with sweet peppers, mozzarella and hot peppers. I opened my order when I got home and saw none of those additions. A little put off by that since I paid an extra 1.50 for all of those things, and didn't get any of it. Not sure what was happening in the kitchen, because it did say on my recipet that those all needed to be added. That being said, because the rest of my customer service experience was BEYOND excellent I still give this a 5/5 and not a 4/5; thats how good the service was. TL;DR: Italian beef is italian beef, but excellent customer service 5 minutes before closing time, and the very next day when it first opens is RARE. Download the app you get $5 off. Order with your phone and another $5 off your order. $6 any pizza Thursdays, 2x point Tuesdays. Originally came for the food, will keep coming back for the impeccable customer service. read more

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I've been here several times and even had the Buona in Naperville cater one of my graduation parties. Always good food. There's one close to work and the menu is plentiful so sometimes we end up ordering lunch from here. The beef is pretty good - I actually prefer Portillo's beef to theirs, but it's still tasty. I've also had the chicken artichoke panini - roasted chicken breast, artichoke hearts, provolone, roasted red peppers & pesto sauce - Yum! Also a huge fan of their Tuscan Harvest salad, too...mixed greens, apple slices, dried cranberries, candied walnuts & gorgonzola with fat-free raspberry dressing. In addition, their personal pizzas are a hit with some of my co-workers. All in all there's something for everyone. Not a fan of the fries - what a waste. Thought it was weird that this location wasn't on Yelp yet - I couldn't check-in! :) read more

I tried the new shake. I didn't care that it was 5 below. Great combination with my favorite beef sandwich! read more

Buona - Salty pretzels and smooth caramel...yummy - Sandwiches Near Me - Darien, Illinois

Food is decent and usually consistent. One of the few places in the are with genuinely healthy options. Staff is always friendly. Everything seems clean and taken care of. Only real qualm is high prices paired with the fact that they seem to have made some budget cuts a few months ago, leading to them skimping on things. Overall though I walk away satisfied even if my wallet doesn't. read more

I love the taste of their beef, however, they only fill the bun halfway up. they are getting cheap on the amount, 60 cents for a spoonfull of peppers is too much. read more

The beef is very good here. Sometimes a little skimpy but others great. They have some great specials on certain days so make sure you do your homework read more

When I am here in Chicago area it is something I always get in a few times. It is a great restaurant with a drive-thru that makes it convenient and fast for good quality food. I think the quality always is the same and I always love a good beef and hotdog. For the most part the service is great, fast, and friendly. The reason for 4 stars is sometimes I have had to wait extremely long for the food or have not had great service. The service a few times was someone who was very rude but other then that the majority of time it was great. Would recoomend anyone looking for a quick, fast bite that is still great quality food. read more

Very disappointed that we chose this location to pick up food for Mother's Day dinner. We had a fairly large order. The order taker outside(girl) was rude, not friendly. Then we asked for receipt@ window & they were reluctant to give it saying they were having problems printing. I'm glad we did get receipt as they are known for mistakes. They brought our order to car, we purposely asked if everything was there. Yes Luis assured us. We drove a distance only to find Mom didn't get her hot dog. I called manager. He seemed like I was bothering him. I reminded him it was Mother's Day & they're negligence ruined our dinner. He asked if I wanted to pick up the hot dog after I told him we were half hour away!! I was going to consider catering from this place but forget it. They want to grow their business but don't have a good team & management problems read more

Shout out to this location for giving me superior customer service. I ordered 2 Italian beef and Gardinera pizzas on my way home. When I got there, the registers were down but my food was ready. Brian gave me my pizzas, told me he didn't want me to wait, and asked if I would call back later. Amazing service!!! He didn't know me but didn't want to ruin my dinner. I did call back and paid for my dinner a few hours later. Brian-you are a class act and a great store manager! Thank you read more

First time eating a Buona burger. It was very tasty. I had order Beef burger with lettuce, tomatoes, pepper jack cheese, jalapeño and avocado and with fries on the side. I would recommend this establish Eatery to my friends and family members. I would definitely go back for more. read more

Buona - Buona hamburger with lettuce, tomatoes, crispy jalapeño, sliced avocado, sliced pepper jack cheese, crispy fries and ice cold lemonade - Sandwiches Near Me - Darien, Illinois