At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

Store manger is very rude does not listen to to people when they are gave them there opinionread more

This is a rarity for me. I've already written five star reviews for this business so today's five…read morestar review is for a particular employee named Emily. This beautiful young woman is the definition of personable and helpful. I walked in and she immediately made eye contact with me and asked me if she could help me find anything. I told her I was looking for smoke detectors and she walked me right to them. They were in a locked case so I needed her so I could grab one and she knew that. I picked a smoke/monoxide combo detector that she pointed out was on sale. Not only was she personable, she also helped me save ten dollars. It's employees like her that keeps me coming back to this hardware store. Thank you Emily. Keep being you.....

This store is a crapshoot.. they either help you, or they don't. A lot of the clerks seem…read moreuninterested sometimes.. and the less helpful clerks make the good ones look bad. There also needs to be a clerk at the back key counter AT ALL TIMES..!! The restrooms are locked and unavailable, probably because of theft reasons, but still you could say that you need a key to get into them.. not shut them down completely. I like this one because it's close to home.. but one more reason to hit up the big box stores instead..

Stopped at Ace Hardware after picking up my auntie. I needed to have a few of keys copied…read more Unfortunately, I was only able to have two of the three keys copied. The clerk referred me to Lock and Safe in Englewood. The clerk explained that they had not received training for car keys. Service We walked to the register just as you enter the store. The cashier was with a customer. My aunt and I waited patiently to ask a question. I wanted to know where to go and get the keys made in the store. My aunt is 92 and I did not want to walk around looking for where the keys are made in the store. Anyway, we waited and waited. Never did the cashier acknowledged us or seem concerned that we were waiting. Once she concluded helping her customer she said how can I help you. She was nice and directed us to the back of the store. My complaint, she could have acknowledged us with, I will be with you in a moment. Do you have a quick question? But I have a feeling I am too old fashioned! But I feel elderly people (me included) are invisible or the individual is not a multitasker, and I understand. Key clerk Very nice and upfront. Made a referral by pointing me to the locksmith sign on the wall and sent us on our way. 3 stars since service overall was mediocre.

Helpful people, actually reasonable prices, honest, easy to find parking and also pretty convenient…read moreto have a post office in it!

It's spring and McGuckins is already bringing some in. It's a bit early to plant though so be sure…read moreyou can cover if we get some hard frost or a true freeze. McGuckins can wheel these carts inside if needed and are prepped to cover the shelves. Mother's Day weekend is a safe bet. I've bought plants here for years as well as at two other local sellers. We are not ready yet ourselves but wee needed some fertilizer for older plants in our yard. Remember , McGuckins has a loyalty plan which earns coupons for future purchases. Today I used a $5 off coupon I had earned as well as a 10% off coupon that had come in the mail. It's actually very competitively priced if you participate. Plus you get their knowledge and help and you might find things no other store has, especially so close to home.

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

Stopped in here yesterday to get a couple of keys cut, including a backup for my car. Guy cutting…read morethe keys was very helpful and the guy who went out to my car to program it was nice as well

This store is odd. Came in 10 minutes before they closed and pushed aside their rude carts blocking…read moreentry to the store. Told employee I didn't need any help and knew what I needed. The still followed me around and tried to make me hurry up. I purposely visited at the time I did because I wanted to get in and out fast. I don't need the employees harassing me unless it's is 7:01 pm. Used to the be the best Ace in the area. Now easily the worst. They also send out scam coupons and don't let you use it if the item is on sale. Stupid policy when just about everything in the store is on sale. The best solution is to do what I did. Walk out leaving hundreds of purchases on the checkout counter for them to void and go to Lowes!

This is such a cute store that is a mix between Pet Supplies Plus and Ace Hardware…read more We received great support from the Ace representative when we were looking for fire alarms. The prices always feel a bit high but it's reasonable for a smaller hardware store with great customer service.

Great local hardware store with a really helpful team and a clean, organized layout. It's easy to…read morefind what you need, and the staff actually takes time to help instead of just pointing you in a direction. They carry a solid variety for home projects, quick fixes, and everyday essentials. Definitely one of the better hardware stores downtown.

The employees are lovely individuals. They are polite and helpful…read more But every time I've gone in, and I've had to interact with a manager or an assistant manager they have been rude and unhelpful. They also under staff this location consistently. Almost every time I've gone in there hasn't been enough employees to help the customers that are in the store which means long wait times. This will be my last time going to the Edgewater Ace Hardware. It's very disappointing because this is my closest Ace to my house and for the last three decades of my life, Ace has been my go to and has been extremely helpful. But each Ace Hardware is individually owned so I will be going to a different Ace from now on. Do not waste your time. Just go to a different location.

Loved how friendly everyone was! Thanks to the staff we were able to get exactly what we needed…read morevery quickly. Very good quality too.

Great service every time. I go here instead of other home improvement stores because they are great…read moreand local.

More than not good. Have tried repeatedly to shop there, same basic experience…read more First, large employee turnover. Obviously a journeyman position until the person finds something better with more pay. Never the same person when I come in. Now, on to products and service. Came in today for a spark plug check. First thing was to check the gap, go back, start the machine. I suspected the plug was bad, but started with this. Well guess what, they sell spark plugs, but don't have a gap tool! I commented to the person every machine is different, it does not come off the assembly line correct with this. She just looked at me like I was more than crazy. Did not even offer to help me find a replacement plug. Popcorn hour for the staff? I went to the auto parts store, simple gap tool for reasonable price. If I need building or hardware, I just go to Lowes or HomeDepot. The problem is they cannot connect the dots on a project. Part of that is they don't keep good staff, and that is what I come here for, advice and direction. And, they are frequently out of needed items. Correction - what I used to come here for...