Store manger is very rude does not listen to to people when they are gave them there opinionread more

This is a rarity for me. I've already written five star reviews for this business so today's five…read morestar review is for a particular employee named Emily. This beautiful young woman is the definition of personable and helpful. I walked in and she immediately made eye contact with me and asked me if she could help me find anything. I told her I was looking for smoke detectors and she walked me right to them. They were in a locked case so I needed her so I could grab one and she knew that. I picked a smoke/monoxide combo detector that she pointed out was on sale. Not only was she personable, she also helped me save ten dollars. It's employees like her that keeps me coming back to this hardware store. Thank you Emily. Keep being you.....

This store is a crapshoot.. they either help you, or they don't. A lot of the clerks seem…read moreuninterested sometimes.. and the less helpful clerks make the good ones look bad. There also needs to be a clerk at the back key counter AT ALL TIMES..!! The restrooms are locked and unavailable, probably because of theft reasons, but still you could say that you need a key to get into them.. not shut them down completely. I like this one because it's close to home.. but one more reason to hit up the big box stores instead..

Stopped at Ace Hardware after picking up my auntie. I needed to have a few of keys copied…read more Unfortunately, I was only able to have two of the three keys copied. The clerk referred me to Lock and Safe in Englewood. The clerk explained that they had not received training for car keys. Service We walked to the register just as you enter the store. The cashier was with a customer. My aunt and I waited patiently to ask a question. I wanted to know where to go and get the keys made in the store. My aunt is 92 and I did not want to walk around looking for where the keys are made in the store. Anyway, we waited and waited. Never did the cashier acknowledged us or seem concerned that we were waiting. Once she concluded helping her customer she said how can I help you. She was nice and directed us to the back of the store. My complaint, she could have acknowledged us with, I will be with you in a moment. Do you have a quick question? But I have a feeling I am too old fashioned! But I feel elderly people (me included) are invisible or the individual is not a multitasker, and I understand. Key clerk Very nice and upfront. Made a referral by pointing me to the locksmith sign on the wall and sent us on our way. 3 stars since service overall was mediocre.

Helpful people, actually reasonable prices, honest, easy to find parking and also pretty convenient…read moreto have a post office in it!

McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

Always friendly and helpful staff. Great sales and events like the tote bag and bucket sales or the…read morepet expo. And I love their new sauces!!!

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

I decided to shop for a garden items today, 6/5/26 and was able to find them quickly. Although I…read morewas somewhat reluctant to purchase them since the prices seemed high, I decided to go ahead since these were the ones I needed. The cashier was very friendly and engaging as well as offering to update my profile. All in all I was pleased with my purchase today.

Received over the top customer service when an employee, Jim, called a competitor to help me…read morelocate a product that Ace did not carry. Jim could not have been better in any way

This is such a cute store that is a mix between Pet Supplies Plus and Ace Hardware…read more We received great support from the Ace representative when we were looking for fire alarms. The prices always feel a bit high but it's reasonable for a smaller hardware store with great customer service.

Great local hardware store with a really helpful team and a clean, organized layout. It's easy to…read morefind what you need, and the staff actually takes time to help instead of just pointing you in a direction. They carry a solid variety for home projects, quick fixes, and everyday essentials. Definitely one of the better hardware stores downtown.

The employees are lovely individuals. They are polite and helpful…read more But every time I've gone in, and I've had to interact with a manager or an assistant manager they have been rude and unhelpful. They also under staff this location consistently. Almost every time I've gone in there hasn't been enough employees to help the customers that are in the store which means long wait times. This will be my last time going to the Edgewater Ace Hardware. It's very disappointing because this is my closest Ace to my house and for the last three decades of my life, Ace has been my go to and has been extremely helpful. But each Ace Hardware is individually owned so I will be going to a different Ace from now on. Do not waste your time. Just go to a different location.

Loved how friendly everyone was! Thanks to the staff we were able to get exactly what we needed…read morevery quickly. Very good quality too.