I drove my 2013 Subaru legacy from San Diego to Dallas via Tuscon with our first stop in El Paso…read more About an hour outside of Tuscon in 102 degree weather, my tranny fluid overheated. Transmission Outlet was recommended via internet search and I was a little hesitant when I first pulled up base on just a garage and now real office. I told them we were on our way to El Paso and needed the a fix as soon as possible to get back on the road and I offered them $50 if they could expedite it. It was 1pm when I arrived and they closed at 5. They got the fluid replace along with a new filter by 4pm, explained everything that was done and we were back on the road and make it to El Paso by 10pm and ultimately to Dallas with no issues. They actually charged me less than their original estimate, which was very reasonable, and they refused to take the $50 cash for expediting the service. They could have very easily taken advantage of my situation, but they were extremely honest, courteous, knowledgeable and thorough. I highly recommend them especially if you are in a bind. Cheers

I was really confused by the bad reviews. They did an amazing job on my car and explained…read moreeverything and even told me in which priority things should be done. Communication was great, pricing was reasonable I highly recommend!

This is a great family owned auto repair shop. I took my RV to them for an oil change and they did…read moreit on the spot. I went back with an electrical brake switch problem they diagnosed very accurately. When I finally found the switch they were very accommodating and replaced it promptly. They are honest, reasonable and very good at communicating issues and resolutions. I would not hesitate to take any auto repair to them when I am in Tucson.

I came to this shop as an emergency fix a couple of years ago, and it's become my "go-to" place for…read moreall my auto mechanic needs. Jorge and his family run a very friendly, honest, efficient and affordable shop. Very reasonable prices, and total honesty when it comes to repairs, and what's needed or not. I cannot recommend Jorge and his shop enough.

For years I only trusted a dealership to change my oil. Then Volkswagen was backed up for 3 weeks…read moreand things suddenly changed. I had never been to one of these and now will never go back to the dealership for my oil changes. They were kind, accommodating to myself and my 3 year old. I was in and out in less than 30 mins.

If there was 6 stars out of 5, this place would be the one to get it! Sean is the straightest…read moretalking, most honest mechanic I've ever come across. I've had a knocking noise under my car (Jeep Grand Cherokee) since I've had my front struts replaced by my mechanic in California last month. He told me it was a "pinched coil" and fixed it...but the sound was still there. They charged me $200 Moved to Tucson and found this place. Sean said it took him 5 minutes to find the problem which he wrote into my invoice: "Inspected and found bolt for sway bar was cross threaded and then someone installed a spacer to hide the issue. We removed the spacer and rethreaded the hole and reinstalled the bolt." My previous mechanic had stripped the hole for one of the main bolts and put a spacer in between because the bolt didn't go all the way through. That was causing the knocking sound the whole time. Sean even gave me the spacer that was installed to cover up the problem. Pic attached.

What a refreshing and terrific find in honesty and complete work. After repairing an exhaust leak,…read morethese technicians went even further in finding that I had an additional problem found through their computer's scan. Up front and perfect as I was able to get it resolved apart from thier business' purview. Many thanks to those Super Pro's!

I went in to Ramon's because my Dad has been doing business with them for over 20 years. I wanted…read moreto get new Struts and Shocks for my 2021 Jeep Grand Cherokee 80th Anniversary. Bryan working the counter quoted me about $1200 for the parts to be ordered and for labor. He said that I had shocks all the way around the Jeep. I said ok. I left a $600 deposit to have the parts ordered. When I came home, I doubled checked my research and noticed that I did in fact need Struts in the front of the Jeep and Shocks in the rear. I call back and spoke to Hiram, owners son. Told him what happened and when he looked into it advised me that the Bryan gave me prices on a 2001 Jeep Grand Cherokee. Mind you the"Kid" never ran my VIN or even my license plate. After Hiram, ran my plate, he stated that he would not UP CHARGE me on parts but would leave the labor cost as is, making the total about $1300-1400. I was fine with that. Two days later I drop off my Jeep to have the work done. They had the Jeep the WHOLE day and told me it would be ready by 4:45pm. I go in. Speak with Denise and she can not find my key. Bryan walks in and starts off with "Did Hiram call you"? After that I knew something was wrong. He stated that they could not do the REAR SHOCKS because they didn't know the Jeep used a certain shocks. He told me that the new shocks were $500 each not including labor. They did not find this out until after the Jeep was on the lift (30 minutes before me arriving). Keep in mind I got no call about this issue and had spoke to Hiram twice before picking up my Jeep. I know for a fact that they were not trying to eat the cost of a mistake that was made by their employee. The VIN was never ran nor was the License Plate. How are you working on vehicles and NOT KNOW what parts are needed for those vehicles. I doubt I will hear back from them and that's ok. I will never go back to Ramons again. And just for peace of mind.... This is the 1st review I have ever posted. Do your research. Check their work. If you don't feel right about it. Say something. Don't pay for someone else's mistake or lack of training.

I took my Cadillac in w multiple warnings lights on. They diagnosed the problem very quickly. Great…read morecommunication and service, I will definitely continue business here

I really had to sit on the thought of writing this review after a somewhat heated discussion with…read moreDan. I have been to Ray Scott Automotive a number of times. I originally took my Ram 1500 for an oil change and they did a great job for a great price! Their prices are extremely fair, I give them that. However, let me warn you that they do not call prior to working on your vehicle, I was never informed how much it was going to be to "fix" my AC, they just went ahead and worked on it, and expected me to fork out $400 for Freon. Ok, I paid and was a little unhappy that I was never informed how much it would cost. The next day, my AC still wasn't working. Mind you it was 98 degrees, with no AC having to drive my daughter across town to soccer practice. I spoke with one of the mechanics and was informed to take it back and that they would look at it. Well again, they worked on it without consent and now expected me to pay another $200 to "fix" the original problem I took it in for. Dan was argumentative saying "it was fixed the first time" and demanded that I pay. This review is simply to caution others, and share my experience with Ray Scott Automotive.

The hybrid battery in my Highlander needed to be replaced. The quote from the dealer was more than…read morethe car was worth. The car also needed rear brakes and a repair to the rear axle (which Tucson Hybrids replaced free of charge). My entire experience from start to finish was incredible. Constant communication via email, text and calls. My car was done on the exact day and time they promised. If you have a problem with your hybrid, go to Tucson Hybrids for a consultation. Very affordable.

They have not heard of SAE hours for labor. Their invoices only show random figures, not parts and…read morelabor. I was way over charged. They tried to recommend replacing rear struts which my vehicle did not need because I took car to another shop where they showed me. Nothing critical. Do not use this shop. You will be gouged.

So far so good. Honest and very knowledgeable. Fixed another shop's faulty work. Service manager is…read morevery helpful and worked hard to help us.

Hospitality was on point at Cummins. Rose went out of her way to make me comfortable and kept me…read moreinformed about the situation with the truck. Thank you again Cummins