Andres is always dependable, thorough and very friendly He…read moreis an asset to the company

Thank you to Daniel from HomeShield who arrived on time, was professional, and did a beautiful job…read morerepairing infected wood around the outside of the house. He made it look like new again. 5 stars and big smiles. Alek was very helpful in explaining the process of having my house fumigated. He is always on time, professional and willing to answer any questions or concerns.

I have used Saddleback Termite three separate times for issues in my eaves and on my back patio…read morepergola. Each time, I chose spot treatments in lieu of tenting to avoid the disruption, and they handled everything efficiently and effectively. Their pricing is competitive, and the work has been great. Every interaction I've had with the owners, office staff, or technicians has been professional, knowledgeable, and straightforward. I am very happy I decided to work with them.

Saddleback is a great and professional company to work with!…read more The founder Kevin came to my home, and inspected the specimens I found which confirmed to be dry wood termites. He spent enough time to answer all of my questions, from how the fumigation works, to how long the warranty will be, to what if some of the roof tiles are broken during tenting. He is also very honest to tell me he would use a subcontractor to do the work. Before and after the fumigation, Melissa and Jestine handled the detailed communications with me in a perfect manner. I hope you never have to deal with the termite problem. But if you do, I will highly recommend Saddleback to you.

Premier Pest Services has been fantastic to work with. We have them treat our home inside and out…read moreevery quarter, and the entire process is always smooth and stress‑free. Our main concern is ants and spiders. Scheduling is quick and easy, and their pricing is very competitive for the level of service they provide. Adrian is the technician who visits our home, and he's consistently kind, professional, and incredibly thorough. He always puts on shoe covers when entering our shoe‑free home, which we really appreciate. Outside, he takes extra care to sweep away spider webs and remove any buildup around the house before treating, those small details make a big difference. It's clear he takes pride in his work, and the results show. Highly recommend Premier Pest Services if you want reliable, professional, and hassle‑free pest control

I used Vincent's pest control service for several years, starting back when he was with HomeTeam…read morePest Defense. When HomeTeam stopped servicing our area, he started Premier Pest Services West and asked me to continue as his customer. In the beginning, the service was good. My regular service included spraying the perimeter, entry points, garage, walkways, and bushes, removing cobwebs, removing reachable wasp nests, and treating the in-wall Taexx system. Because of that, I trusted him and recommended him to other homeowners in our community. Over time, I started hearing concerns from other homeowners that the service quality had gone down. I did not want to assume anything, so I checked my own camera footage. What I saw was disappointing. On multiple visits, the technician appeared to be on the property for only about 3 minutes. The service did not appear to include the same work we were paying for, including cobweb removal and a full perimeter treatment. In the footage and photos I reviewed, the Taexx cover did not appear to be opened. Instead, it appeared the technician sprayed around and over the closed cover. Several homeowners also complained after reviewing their own camera footage. After those complaints, Premier Pest Services West returned to re-service some of the homes, which added to my concern that the original visits were not being completed as expected. Treating the Taexx system was part of the service we expected, so I later contacted HomeTeam Pest Defense to ask about the system. I was told that former employees were required to return their Taexx keys, and that properly treating the system requires opening the cover with a proprietary key and using the proper equipment to treat the individual lines inside the wall system. Spraying the closed cover is not the same as treating the system. I gave Premier Pest Services West the benefit of the doubt at first, but the same issue happened again. After that, I and other homeowners tried calling and texting several times, but we did not receive a response. Based on my experience, my camera footage, the photos and footage I reviewed from other homeowners, my follow-up with HomeTeam, the repeated visits that appeared incomplete, and the lack of response, I lost confidence in the service and canceled. I would not recommend Premier Pest Services West based on the service we received.

Im catching up on my reviews today so sorry for late review. Lets start off by saying they priced…read moreeverything in accuracy and there was absolutly no hidden fees. The guy in the corner helped me so good. I found eight rats in my downstairs cabniet and two in my wifes room. Called them out and they made it 3 minutes. They wanted to charge me less than i wanted how often is that? Seriously call them amazing. Got pricing over the phone unlike Anon Y, so not sure how accurate his review is.

After posting my review the company reached out to me almost immediately. They sent someone out to…read moreinspect and of course noted the rodent activity. He identified additional possible entry points that he attributed to wood rot and wood swelling due to the rain. Two gentleman came out and did quite a bit of additional sealing for free a couple days later. They did a great job and even set two traps in the attic. I appreciate the responsiveness of the company. They did make the effort to make it right. I wasn't expecting them to do what was done and had asked the workers if they were sure they were supposed to be doing it at no charge.

Bailey was very friendly and professional. He knows his stuff. I did a good bit of research before…read morechoosing a company. The first one mentioned several of the red flags I wanted to avoid. Not Tide Pest! They nailed it. I had an awful problem with pantry moths. I had tried for months to get rid of them on my own to no avail. Bailey said I had been killing the adults, but not the (Eck) larvae. He explained what they'd do and sent an email with everything in writing which I did refer to several times to prep the kitchen correctly. He arrived within the time window stated and was done in 30 minutes. He let me know his eta an 30-60 min before they arrived. He examined my cupboards and hutch thoroughly before proceeding. He cleaned up afterwards-there was only a little bit. Only needed a dust pan Bailey said he'd follow up in a week to make sure they haven't returned. If I do see any, he said he'd return immediately. Very good job and worth it to finally get rid of these annoying insects. I've had to throw out many pantry items and feared buying more/eating them until this was handled. I highly recommend Tide Pest Elimination.

I was searching for a pest control company to address an ant infestation that seemed to come out of…read morenowhere. I ended up choosing Tide over another larger company that services my area. Bailey came for the first treatment and promised to come back as many times as necessary to fix the ant problem - which is exactly what he did. Bailey said, "even one ant in your house is too many, so just call me." It look four treatments over several weeks, but that was several months ago and we haven't seen an ant in our house since. I highly recommend Tide for pest control in Orange County!

Great service People were very knowledgeable a great price…read morecompared to the competitors

Jeff did a very thorough termite inspection and the job was completed today. The technician took…read morepride in his work and was clean and efficient.

I live in Long Beach and recently had the pleasure of meeting Tony from Allure Pest Management. I…read morenoticed his green truck parked on the street and happened to run into him as he was parking. He greeted me kindly and even approached me when he sensed I had a question but was a bit shy. Tony's knowledge was truly impressive he answered all my questions clearly and thoroughly. He went above and beyond by offering to inspect my home and provided helpful recommendations along with a quote for rodent exclusion. When I mentioned I was going through financial difficulties, he showed genuine kindness and understanding. Instead of pressuring me, he gave me a list of materials my husband could use to try to fix the issue ourselves. I'm honestly amazed by his honesty, professionalism, and level of customer service. If we end up needing help, I know exactly who to call. Thank you, Tony, for being such a great person!

Our technician Sam has helped us solve a pest control issue at our apartments, he went above and…read morebeyond giving great notes and details to help us takle our problem with each location. His notes and details made all the difference!! We can't say how much we appreciated his customer service and attention to details.

Ever since this company switched ownership, service is horrendous and been all downhill for the…read morelast year. They claim that they had been sending someone to spray and maintain the house, but that is a flat out lie. We recently had a cockroach infestation and I knew they hadn't been coming, probably since COVID. We work from home, live in a 24 hour guard-gated community in Irvine that doesn't let any vendors or guests in without calling the homeowners and checking people's drivers licenses. Finally called another pest control company to come out and that technician confirmed that the house has not been maintained. When I called customer service and told them I'm not paying their $140 bill they sent me, they still try to insist that they have been here. They say they will get back to me, and nothing for weeks. Then someone named Hassan calls today to see why I'm canceling and trying to keep us as customers. Unbelievable. They won't let you cancel without harassing you with calls and emails. Zero stars.

Do not buy into a subscription service with these people. It's very expensive, they will "service"…read moreyour house in less than 10 minutes once per quarter. I actually called them just for a one-time bee removal job. But they quoted me more for the one-time removal than a one-year subscription would cost, and the removal would be included in the subscription. Seemed like a no-brainer. But once that year was up, they refuse to let me out of the subscription. I tried to cancel once and they talked me into putting my service on "hold". Then, when it was released from"hold", not at my request, I tried to cancel. You call and nobody answers. I email and then they call me and want to talk me out of it. What's the deal? Just cancel the subscription! Total rip off. Bordering on predatory business practices, to be honest. There are much better choices out there. And for the record I'm still battling with them to cancel the account. If they drag their feet any longer I'll be filing case with the Better Business Bureau.

Excellent service from HomeShield. Mike was efficient, polite, and effective, and he remember to…read morewear shoe coverings every time!

Daniel was very knowledgeable and was very assuring for the service performed. He took care to…read moreanswer questions and explained the treatment provided in great details.

I HIGHLY recommend this company. They came all the way out to do an inspection on a rental…read moreproperty. It turned out to be the garage door and they were totally honest about not being able to help with the issue and gave me recommendations. They were also prompt and super friendly. They could have taken my money like another company wanted to do but instead they were honest.

Although I had excellent service from Nate and his crew, I feel compelled to warn others about my…read moreexperience with the company's billing practices. In January, I wrote a check for several thousand dollars for services rendered, and the check cleared at that time. Four months later, I discovered that the same check had apparently been processed a second time, resulting in another withdrawal of thousands of dollars from my account. When I contacted the company, I spoke with Joseph, the manager, who I found to be defensive and dismissive. I was disappointed that there was no clear acknowledgment of the seriousness of the situation or meaningful apology at the time of the call. I later received a text message stating that Chase Bank was responsible for a duplicate processing error. While the issue was reportedly corrected, I find it difficult to believe that a major bank would make this type of mistake without some triggering action or error elsewhere in the process. Regardless of the cause, the overall handling of the situation left me very uncomfortable and caused significant stress and concern regarding my finances. Based on this experience, I cannot recommend the company.