It all started in July 2014. I came home one night to termites flying around my porch and my living room. I found Bugcrashers online and called the next day. Tony came within a few days, was very nice, and informed me that I have subterranean termites. Tim came a few days later and did a treatment where he determined the problem was coming from. He said it would take a few days to a few weeks before all termite activity stopped. So, I let that time pass, and the problem only grew worse. I still had hundreds of termites in my living room nightly (they were attracted to the the light from the lamp), and termites swarming all over my porch nightly. VERY LONG STORY SHORT... over the course of two years, Bug Crashers did multiple treatments on my house-- both for subterranean termites and even tenting my house for drywood termites. One night, as I was sitting in my living room, I heard a loud boom in my front yard. I went outside to discover that my front yard tree had fallen onto my neighbor's car. I called a tree service the next day to remove the tree, and before I could even say anything, the tree guy said, "Well, no wonder the tree fell; it's infested with termites." He showed me, and they were everywhere. I called Bugcrashers again, and Tim said it must be the tree from where the termites have been coming this whole time. That really annoyed me because at this point, I had paid them $1800 to treat my house several times, and yet no one ever bothered to inspect the tree that is literally right outside of my front porch (the porch that is infested with termites nightly). Anyway, Tim and his colleague treated around the tree and assured me that this must have been where the problem was stemming from for all of these years-- since the problem had never been eradicated even after multiple treatments of my house. Tony seems like a nice guy, yet, every time I contact him to tell him the termites are still here, he says things like, "That's impossible. We've treated everywhere..." Actually, it's quite possible because I am staring at them flying around my living room as I type this. I have, at this point, asked every neighbor surrounding me if they have this issue, as well, because Tony suggested maybe they're coming from a neighbor (which didn't make sense, when they are in my house). Anyway, it's now over three years later, and lots of money later, and nothing has changed. The issue has never been remedied-- nor even reduced. It is literally as if I have never had one treatment-- when the company has done multiple treatments. It became impossible to get a hold of anyone after a while. No one would return my calls, texts, or emails. Perhaps, they were getting sick of me. I'm just sick of termites in my house-- nightly. I cannot express how stressed these years of dealing with this has caused me. This company took a lot of money from me and never solved the problem and then they feign shock and disbelief when I tell them that I still have termites. The guys are nice, but the problem has never been solved, and I am out a lot of money and have experienced so much stress and anxiety over having a living room full of termites every night--only imagining the damage that has been done to my house. The only reason I kept calling them instead of going to a new company is because I had already paid so much money, which they would not reimburse, but they continued to come out to "fix" the problem, which was never fixed-- until they stopped returning my calls and emails altogether. Now, I have no choice but to call a new company and pay lots more money and hope the problem is solved. Additionally, it took over one year of my constantly emailing, calling, and texting to request a receipt of their services before they finally furnished me with one, and the receipt did not accurately reflect all of the treatments that they had done on my house, so now when I have different companies come out for quotes, I cannot tell them the locations of all of the treatments that were done. read more
