their service was excellent! a friend recommended this company me. the company i had used for years…read morewas mediocre compared to the service i received from Facility. No Ai conversations! Personal service with a live person and a great job getting rid of my ants

My family has been using Facility Pest Control for at least 4-5years now. Scott does a wonderful…read morejob whenever he comes over to our house. He's super respectful, takes his time, and always kind to close all the side doors on his way out. We really appreciate his work!

Such an amazing service by Justin. Fast to respond on yelp, super easy to talk to, reliable, and…read morewas able to get rid of the roaches same day requested Most importantly, it was SIMPLE to deal with. Only 185$ for 40 minutes visit Highly highly recommended and will definitely call in the future!!!! Life saver

Tony's son, Justine I think did the work a couple of times on NO ANTS…read more Wow, that's not easy to do in the Santa Monica mountains for sure. They are affordable $155 per visit and they are good.

Excellent service from start to finish! The technician was professional, knowledgeable, and very…read morethorough. They took the time to explain the treatment, answered all of my questions, and made sure every problem area was addressed. Scheduling was easy, they arrived on time, and most importantly, the treatment was effective. I really appreciate the attention to detail and great customer service. I highly recommend this pest control company to anyone looking for reliable, professional, and effective service!

I hired Un Bug Me for a roach problem and the overall process and results was awesome! Juan was…read morevery helpful and informative with my options and what would work best for my situation. The process was smooth and easy. Carlos the technician was super kind and also very informative with the process and the results were immediate. It's been about a week now and we have not seen any pests at all! Thanks again Juan and Carlos!

Hello I am a Pastor of a church in Northridge. I have been…read moreusing Reliant Pest Control for many years. I spray my home twice a year. The issue I had was with the lady on the phone at Reliant Pest Control. There is a miscommunication with her. Basically, the company is looking for more money from me. I used to pay $85.00 for a service call. I called a few days to book another appointment. The lady tells me that the price is gone up from $85 to $120 every 6 months. She was also asking for another reinitiation fee of $168. This is not fair!!. She was trying to put the blame on me. Please restore my price and I will consider staying with your company.

Gary and his crew were great! On time and professional, they took care of my termite issue in no…read moretime. Gary even went the extra mile and came back for an additional touch-up at no cost! Great service and a guy that stands behind his work. Highly recommend!!

We had been dealing with a brown widow infestation that felt never ending, and struggling with a…read moredifferent company in trying to get a handle on the situation. Ameripest came to the rescue. The owner was incredibly helpful and really listened to and understood what we were up against. Kyle came out and was extremely thorough in going through the interior and exterior. He went the extra mile in attacking the issue and we are forever grateful. Highly recommend!

Ameripest is the best! Hand down! My wife and I had used a…read morecouple of other services before; the price felt high and the level of service was subpar. No transparency with what they were using or what they had treated. Always late. And we still had bugs/spiders/wasps/bees/silverfish! I took to doing the pest control myself for a year, which worked for a while. But it was time for a professional. Ok enough with the bad people, let's talk about Ameripest! My wife found them on yelp and called the number. Within minutes, Daniel returned her call. He explained his services, how they worked, the prices for each plan, and how soon they could come. The prices are super reasonable! Daniel was thorough and wasn't pushy regarding which plan (if any) we should get. On the first treatment day, Kyle came right on time! He explained everything that he would be doing, and the treatment took about an hour (whereas the other companies took like 20-30 mins tops). Once finished, we got a detailed report sent to us, outlining what was used and where exactly he treated the inside and outside of the home. Even on first treatment, the bug situation got exponentially better! They also include a 30 day follow up treatment, whereby if you see anything, just give them a call and they'll come back out. As those of us with pests know, they don't all die on the first spray. The turnover is quick on those German cockroaches, so the follow-up spray is necessary. I know it seems like you can pay any company to make your pest problem go away, but that's completely untrue. Ameripest was more thorough, transparent, and better priced than any of the other companies we tried.

Leo was amazing! First off, when I called Leo's Home…read moreSolutions, they picked up the call right away and were able to give me 2 appointment options for a specific window of time for the next day! Leo was very thorough and professional, after the walk through consultation and then proceeding with a protocol and solution, I felt much more at ease & safer with his expertise! Calming my completely freaked state of mind! He found 2 openings on the exterior of my house and fixed them: put a screen over the exposed gable vent, quickly & impeccably, as well as covered an open vent pipe on the roof Also, as I was scrolling through all the exterminator options, I realized I didn't want a van that screamed exterminator in front of my house! Besides the name "Leo's Home Solutions", being nicely "general", I got a great feeling of the work Leo's company could provide from the glowing reviews and I was right! Everything was at an extremely fair price too! I highly recommend Leo's Home Solutions!

I had a pretty bad crawlspace situation earlier this year involving a skunk getting underneath the…read morehouse, along with the odor, flies, and contamination that came with it. Leo and his team at Leo's Home Solutions came out and did one hell of a job. Their team was incredibly coordinated and completed both the crawlspace and attic in a single day. The attic didn't have any infestations, but they carefully identified potential entry points and blocked them off to help prevent future problems. In the crawlspace, they completely removed all the trash and animal remnants, including droppings, then sanitized the area with a lemon deodorizer and bacteria-killing treatment. They also fully replaced the mesh lining on the vents surrounding the house, including both the crawlspace and attic vents. Within a couple of days, the flies were gone and the lingering smell had cleared up. What I appreciated most was that Leo was responsive, straightforward, and willing to fully address an unpleasant problem rather than just putting a temporary band-aid on it. The price was fair and reasonable considering the amount and quality of work his team put in. Crawlspace and animal-related problems are not something you want to deal with, but Leo made the process much easier. I'd recommend Leo's Home Solutions to anyone dealing with crawlspace odors, animal intrusion, cleanup, sanitation, or sealing work.

On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

I'm extremely disappointed with the level of customer service I received as a new client. I was…read moreprepared to invest and pay a premium price for the services offered but unfortunately the experience I received from Carol customer service agent did not reflect the level of service I expected. As a new customer I strongly believe that first impressions the way the customer is handled are the most important and crucial to redeem a customer also the quality of service you are delivering to that customer WELL to my surprise I received none of the above what was delivered to me was poor quality of service and rudeness from the beginning with her attitude and tone. I felt overlooked and poorly treated by customer service agent whom claims her name is Carol ultimately for the lack of respect and courtesy I had received from her not to move forward. It's unfortunate because this company had the opportunity to earn themselves a new client potentially leading towards a long-term high premium paying customer. Instead the way my experience was handled leaded them losing my business entirely before it even had a chance to begin. Good customer service costs nothing but is everything and can cost a business much more. I sincerely hope management takes this feedback seriously and looks at how a new client was being bullied, mistreated and harassed showing no respect or compassion towards the reasonings of my rescheduled appointment I felt overlooked, unappreciated and poorly treated for having had cancelled prior appointments due to a family emergency no empathy no respect whatsoever her demeanor was rude unapologetic causing me to have to cancel the contract entirely she mishandled an opportunity for new business poorly earning herself a big F for failure! She made it more about scolding me than just trying to help a customer who's dealing with a lot and on top of it all a Rodent issue placing my anxiety, stress and pain to go sky rocketing no individual wanting to be simply placed back on the schedule should have too endure what I was put through a little understanding and compassion goes a long way Ms Carol (customer service) !!!! having been put through your unprofessionalism care was the most unhelpful, unfortunates reveling me to withdraw and move forward to a company that knows how to handle customers and appreciate my business It was clear that this company wasn't what I was looking for because of this agent this business did not render my business. The opportunity was theirs to earn but the way my experience was handled resulted them to lose my business before it even had a chance to begin. The agent made me feel belittled making it more difficult then it should have been and more about the money. I have moved forward with a local 5 star company who showed and appreciated my business ! BYE BYE RODENT STOP! I came looking for a solution to my rodent problem, but the only thing that ended up getting exterminated was my confidence in this company! I was ready to pay a premium for professional service but apparently customer service was the first thing they let crawl away!The rodents might still be looking for a way out but this customer has officially found the exit! Respectfully You know who I am That's also incorrect I received the call to advice they were on there way to my residence when I had advice I would have to reschedule that was the first time, the second cancellation I called and advised I was going to have to reschedule and presented the situation I was facing so your incorrect by stating that both times the technician was at the residence when in real fact they weren't.

Never trust these people, especially Tim Guay, to whom I paid $700.00 for a 2-hour job to rid my…read morehome of bed bugs and cockroaches. He has no integrity; he did not honor is word, did not keep his promise to come back for a 2-3 flow-up. The bugs he guarateed to eliminate are still very much present. Behind that low-key demeanor is a fraud, a scam artist to make quick bucks from a trusting senior. See the attached invoice with Tim Guay's own handwriting.

This place is a scam. Do not use them! Took my $250 and ran. I don't even think they even fumigated…read morethe 1st time

From a customer service perspective they are definitely a 5 star rating. Cassandra on the…read moreadministrative side of the house is amazing. She was patient, kind, knowledgeable and understanding of the many questions/concerns that I had. Lance our termite inspector provided us so much comfort as he explained and showed us the areas of concern. He also gave us a thorough description of the work that was needed. Lastly Luis, the technician who preformed the work. He was equally knowledgeable and patient with all the questions.

Customer service is top notch! They were super polite and professional. I will definitely be using…read moretheir services and will be referring them to all my friends and family !

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.