Never trust these people, especially Tim Guay, to whom I paid $700.00 for a 2-hour job to rid my home of bed bugs and cockroaches. He has no integrity; he did not honor is word, did not keep his promise to come back for a 2-3 flow-up. The bugs he guarateed to eliminate are still very much present. Behind that low-key demeanor is a fraud, a scam artist to make quick bucks from a trusting senior. See the attached invoice with Tim Guay's own handwriting. read more

Bug Crashers Termite & Pest Control - Pest Control Near Me

This place is a scam. Do not use them! Took my $250 and ran. I don't even think they even fumigated the 1st time

DO NOT USE - DO NOT TRUST. Tim (did not give last name) stole $100 from me. I mistakenly paid him before he could deliver his certificate of inspection. He talks about his 12 years experience. He has a faded tattoo on the left side of his neck. I have video and I have attached a photo below. This man did not deliver and just took my money. DO NOT USE!! read more

Bug Crashers Termite & Pest Control - Tim, new owner - DO NOT TRUST - STOLE MONEY - Pest Control Near Me

Wow, I'm so glad I checked here on Yelp because I could not figure out what was going on. It sounds like this company has gone out of business?!? I also had great service from the same two technicians for a long time on a bi-monthly schedule. During the last treatment my cameras caught them doing a less than stellar job when I thought to check after noticing that the service was not on par with previous service (webs everywhere, lots of bugs still present, etc). I thought I'd give them a second chance but they didn't show up when they said they would. They basically stopped responding to my text messages and requests for an appointment so I thought to look them up on Yelp. How disappointing! The phone number listed used to go to Tony McClain but it was purchased by another pest control company in Bellflower. He did not notify me that he had shut down the business but his technicians continued to service my property and somehow cash the checks. The Bug Crashers website shows the account has been suspended. Wow. I hope others see this and don't get scammed. read more

The review here sound great but I have my doubts about this company. The guys are very professional and seem very hard working. They charged me $1100 for a full Termite treatment in my crawl space. However, it is difficult to evaluate how good of a job they did. My main dissapointment is that they promised a report of the locations where the chemicals were placed. They never sent it. I thought that was highly unprofessional. Also, warranty details were scribbled on a small piece of paper. Again, somewhat unprofessional. In retrospect I regret not going with the bigger companies. $1100 is a lot of money and I don't feel confident that I picked the right place. read more

This situation has now gone from bad to worse. To which we will be filing a lawsuit against this absolutely disgusting vile company. He has lied every step of the way during working with us. He promised us a refund because he never completed his work and then blocked our phone numbers and and blocked us on facebook to get out of paying us that refund. This is the worst company I have ever had the displeasure of working with. read more

Tony and his crew did a great job. They were on time for the inspection & related work. They explained what needed to be done. The work they did was not easy - our trim had very, very beaten up paint. They were thorough in the removal, patching & priming. The threshold to our house was particularly beaten up & cracked. They did a very nice job removing & replacing this piece. I recommend Bug Crashers. read more

Thank you for coming over on such short notice and really taking your time to see how to best kill the disgusting bugs biting my daughter. The price was affordable as well read more

If I could give Tim from Bug Crashers 10 stars I would. We received several quotes for our rat situation and I chose to go with Tim because I could tell he was experienced, but more importantly because I didn't feel like he was messing with us in terms of price or severity of the issue. He's just a nice, honest guy trying to do his job - and he does it well! Tim really went above and beyond in addressing our rat infestation, and later a small termite problem (which could have turned into a much larger issue if it wasn't caught early!) He discovered rat entry points into our home that I'm convinced no one else would have found, secured them, and also vacuumed / sanitized the attic for us - all for a very reasonable price. He was also sensitive to my preference for a non toxic termite treatment. He never left us in the dark about what was going on, was always responsive via text/call and ALWAYS on time - which I feel is hard to come by. I know there is a rat problem in the valley right now and I would absolutely recommend Bug Crashers to solve your infestation problem (or any bug issue) over anyone else. I'm so glad I didn't go with one of the bigger, more well-known companies. Their quotes were absurd and from what I understand just a huge rip off - using scare tactics in attempt to make big sales, which Tim has no interest in doing. Additionally, Tim has worked for some of these larger companies, so you're getting the experience without the inflated prices. I'm always happy to support a smaller business, and especially one being run by an honest guy who really appreciates the job opportunity. You will not regret hiring Tim! read more

Josh came to our home to perform termite and dry rot work. He did a superb job. He is a hard worker, efficient and gets the job done well. They are reasonably priced, and were willing to price match other estimates if necessary. Only drawback, its that no one answers phone. Many instances I found myself leaving messages. I would typically get a call back, but the system could be a little more efficient. Still great service overall. Would recommend!! They are supposed to come for a follow up. Will continue my review later... read more

Great experience. Tony arrived a few minutes early and was very informative and polite. I had him check the house for termites and he said he saw no signs! Phew - what a relief. They are honest!!!! He did point out some trouble areas where rodents could enter the house, but he told us how to do it ourselves. We will be using them for our annual bug spray! read more

Honest. Hard-Working. Thorough. Quick response time. Reliable. Knowledgeable. Well-priced. I picked up the phone and called based on these reviews and it did not disappoint. Tony picked up the phone and stayed with me until the job was done. Amazing! I had swarming termites, rats invading from new landscaping next door...creepy. The previous termite company injected orange oil, try as I might to want to believe that it worked, the 100s of swarming termites attacking my bathroom, proved otherwise. I called Tony and he was straight and told me I need to get the house tented. This was so daunting as I have never done this. I can't put into words how much he eased my stress. Thursday I called. He came in for a free inspection on his day off. Tent went up Monday! House done mid week and mesh put up to protect for rats. He was available every step of the way, he was very accommodating, professional, kind and went above and beyond what he needed to do. This is the guy to go with, no doubt! Thanks Tony. read more

TERMITES - Before deciding on a company for a Termite issue, we received quotes from the big 3 Pest Control companies in the area, glad we went with Bug Crashers instead! Tony and Tim provide good prices and Excellent service. They're very professional and know their business well. Call this company, you won't be disappointed! 10/30/14- RODENT PREVENTION - I was happy to learn that Bug Crashers also does preventative work by sealing areas where rodents can enter! We didn't have a rodent issue and wanted to make sure that we never did. read more

They tented my property 18 months ago. I primarily spoke to Tony, who was hard to communicate with from the get go, but the job was done. Now, 1.5 months ago, I had a termite inspection, prior to having new tenants move in and they found evidence of termites. Since Tony gave me 3 years warranty, I wanted to have him come by to see if the warranty covered me. I sent 8 emails (twice a week on average), called the office, left voice messages - and nothing, NO RESPONSE. I could only assume that they were either out of business of simply didn't want to take responsibility for the warranty they offer, and perform a service for no pay. now, about the emails, even if Tony isn't working there anymore, the emails WERE received and probably "captured" by the site's email server (they were never sent back with a message of "delivery failed") - and in addition I left at least 6 voice messages on the phone. After the 3rd message I got a "voice mail full" message, and so I thought they are not receiving messages anymore (out of business or something), but two days later, I could leave messages again, which means someone listened and deleted some messages. At any rate, they are not a trust-worthy company. Dishonest and disappointing, read more

Those who follow my reviews know i understand the weight a good or bad review can potentially mean to a business. Writing this one breaks my heart because I know that Tony means well. He does try to remedy mistakes and short comings and he's never passed the buck to anyone else. However, after awhile mistakes, short comings and bad communication skills (with his own people as well as customers) adds up. When I needed a new pest control company I went with Bug Crashers because of their stellar reviews. When I first called I made it very clear I require at least 24 hour notice before spraying. We work with a cat rescue organization and put out traps to catch ferrels (to spay/neuter) and during kitten season we try to catch the young ones for socializing and placing in homes or foster. Tony said he would make sure I was notified. While at first this was honored, at the worst possible time it was not. Because of no communication between front office and employees spraying was done without notice and hidden kitten traps (which would never have been put out) were directly hit. Other issues seem petty to that one but I will list them anyway. Receipts had to be asked for. No receipt ever had the company name or address. The company moved twice during the time we were with them and we were never informed. Only after checks came back as undeliverable, or phone calls made to ask for a current company address did we find out they'd moved. After payment was received by the company they never followed up with a paid in full statement (either by mail, email, or just leaving it along with the new bill) so the only paperwork in our possession was a request/demand for services rendered that was yet unpaid. I can only speak for our own experiences and why we no longer employ Bug Crashers. read more

Where do I start....I've always thought yelp reviews were a hit and miss, but after today I'm a firm believer. I had the pleasure of meeting both Tony for my inspection and Tim for the termite treatment in my home. Both these guys are hands down amazing. Absolutely impeccable when it comes to showing up when promised and explaining the termite situation you may have in your home. I could write an entire article just on the customer service experience alone I had with these two guys. From the moment you met either Tony or Tim you'll realize they take pride in what they do. They're very thorough, professional and reasonably priced. Not only was I pleased with the local treatment services provided today, but I will be having these guys do some further preventive work on my home in the coming months. In a world where the customer is very often taken advantage of when it comes to home services, it is comforting to know there are companies out there that just want to do a great job for the consumer. Because of this, Bug Crashers stands alone in the termite servicing world...at least in my eyes. Would not hesitate offering a referral to anyone in need of reliable termite services. ***If you take anything away from this review: Don't bother looking any further on yelp. Highly recommend using Bug Crashers for reputable, honest and down right best services in town.*** read more

Don't want to repeat what envying else said but there is a reason these guys are so highly rated. The customer service is excellent and they came out and did a free inspection for us (nothing found thankfully). Based on our experience, I wouldn't consider using another pest company if the need arises. Good local people and busines read more

Called Bug Crashers a couple weeks ago and set up an appointment for the following Monday to take care of a rat issue. Tim was great! Very professional, honest and knowledgeable. I feel soo much better knowing that Tim sealed up any possible entrances these pest may have used into my home also came by for a follow up a week later. I'm very grateful! Thank you Bug Crashers!! read more

Tim came out to our house and performed a very thorough inspection... sure enough, our home had termites, and he showed me exactly the locations where the infestations occurred. In addition, our home had a ton of dry rot, as the previous owners didn't spend too much time maintaining the structure outside. Tim gave me a very reasonable quote (one of the best deals I could find), and on top of that, these guys kept their word and did not go above that price. There were a few additional things that Tim and Tony found as they were doing the work, but they didn't even charge extra for it. They informed me that they built homes previously, so they could pretty much fix anything you need. Highly recommend using their services. They give good prices, provide good service and stick to their word. read more

Excellent Service! From what seemed to be a termite nightmare, Tim made us feel extremely comfortable with managing and targeting the right areas to avoid further termite abuse. They were also able to remove old termite infested wood in our patio and further showed their carpenter skills by modernizing our patio. We could not be happier with our results and in doing business with Bug Crashers. A+ service Thanks again guys! read more

We recently had an issue with termites in the family room and it was only because we were remodeling a built in book case that we found out about the termites. So we went to Yelp to look for a good termite company and found Bug Crashers. Fortunately, we already knew the owner and operator of Bug Crashers (Tim). We met Tim when he was working for an established termite company in the past and used that company's services in a previous house. We were delighted that Tim has setup his own pest remediation company because our past experience with Tim has been very favorable. We called Bug Crashers and spoke with Tim and he came in and checked the termite infestation and recommended a treatment. We scheduled for the treatment work and Tim came on time to do the termite remediation. Tim really did a great job with the termite remediation. On that day we discovered the termites, there were some that were flying around and after Tim's treatment, there were no more flying nor crawling termites. We were happy with the quality of Tim's work: very thorough, professional and reasonably priced. Tim really did a great job with taking care of our termite problem and we're writing this Yelp review to help other customers looking for a reputable, honest and very capable termite remediation company. Thanks Tim and Bug Crashers!! Great job! read more

Very professionally, Fast, thorough. Tony came out and gave me an estimate. We reviewed what was going to be done, he had his guy out there the next day. Took care of the termites, ants and bugs. Easy breezy to deal with. Thanks guys!! read more

I'm really disappointed with this company. I called on two separate occasions to get an estimate. I left my name and number with a specific message as to what I needed and this was two weeks ago til this day I have not received a call back. Not good. read more

I'm not a bug fan but boy, there are a whole lot in this neighborhood-especially blackwidow spiders, earwigs, ants & beetles. Bug Crashers came out ON TIME,VERY KNOWLEDGEABLE,CURTIOUS, EFFICIENT & WITH GREAT CUSTOMER SERVICE. I was very pleased with their service and their price. Much better then I received from Orkin. Happy me, bug freeeee! read more

So far so good now that Bug Crashers came by to spray. It was $150 to spray the whole perimeter- They even offered to do the inside as well but we declined since we have a pet and luckily, haven't seen any creepy crawlers inside. We were seeing black widows daily and since they sprayed, we haven't seen one anywhere. Thinking we'll spray twice a year from here on out. read more

Excellent service! Polite, professional and tactful guys. Arrived on time and provided with all the information i needed to know about bugs and the process of extermination. 100% satisfied and highly highly recommended! read more

These guys are VERY hard working, reasonable and honest. Josh and the company owner Tony came over our house maybe 4 weeks ago (sorry been so busy) and have been meaning to write a review. They did excellent work at an affordable price. Was very impressed with Josh's honesty, work ethic and experience. They gave me multiple options on some extra things I had asked about, Absolutely would not hesitate to recommend these guys or to use again (we will be for sure). THANK YOU JOSH & TEAM!!! read more

First off, I am writing this review about 2 & 1/2 months later than I had intended! These guys, Tim and Ron, at Bug Crashers Termite & Pest Control are GREAT! Like a whole lot of people, I am afraid of spiders, and every year, when the weather gets hot, spiders want to come into my home and chill out. Last summer and into fall, I think I killed a spider nearly every single day - big ones, small ones, black ones, brown ones, skinny ones, and thick ones. No joke. I was over it. Soooo very over it!! And, if you are truly afraid of spiders, like me, you will understand when I say... my nerves were fried. This year, I said to myself, was going to be different. I am a grown-up - a very grown, grown-up, and I do not have to put up this!! I CAN CALL THE PROFESSIONALS AND PAY THEM TO HANDLE IT FOR ME... and that is exactly what I did...and I could not be happier!!! I called Bug Crashers in mid-May, after not hearing back from a couple of other services within the 24-hour period they promised. Ron, however, answered the phone within a few rings (amazing!) and I told him about my problem. It was a Wednesday, and I asked, if, by chance, they could squeeze me in for an appointment that upcoming Saturday morning. They had a spot, arrival between 10:00-11:00am, and I took it. Ron said he or Tim would be coming. Tim arrived on-time, and was really wonderful!! He was very thorough and took the time to not only go over all the regular spots like the baseboards, but also the trouble spots, which for my home are around the front door - inside and outside, and the windows. I am on a second floor, and Tim even reached to spray the outside of a window that is close to the front door. Let me also say, he sprayed very thoroughly under my bed, as I requested...because waking up, thinking you felt a spider in your bed while you were sleeping... or waking up with spider bites, at least for me, is awful!! .... (Tim: thank you, thank you, thank you!!) I was and am still so grateful!! The results have been amazing!! NO SPIDERS... well, to be honest.. two. One, I am pretty sure, was already in my home, before Tim got there. I found it the next day, and I think it was driven out from wherever it had been hiding, and the other was just a couple of days ago, a very small one. ... However, let me say, we are about 1 and 1/2 months - or about 45 days - into summer, and by this time last year, I had probably killed close to that many spiders... so two, in my opinion, still warrants a very, very good review!!! Seriously, these guys are REAL PROS and I am so very happy with their service!!! I have already recommended them to a friend of mine, and wholeheartedly would do so for anyone in their service area who needs help, like I do. I will also be calling them soon to schedule another appointment... because it is still hot outside, spiders still totally WISH they could come inside ...and me NOT having to see and kill a spider nearly every day is wonderful!!! ...Thank you so much, Tim and Ron!! read more

My apartment was infested with bed bugs my landlord had hired Terminax to treat our place after a month their were still around because these people didn't do the right treatment. I called Bug Crashers and they immediately came the same day and treated my apartment and they knew exactly what to do and they did such a theoral job that I haven't seen any activity whatsoever. Plus they came back for a follow up to make sure they were completely gone. These people really care and know what they are doing. I highly recommend them to anyone who really wants the job to be done. They are vey affordable. Don't waste time and just call them now. Thanks again for your immediate attention and helping us save our home. read more

Called based on Yelp reviews---25 5 star reviews --they got it right. Rapid courteous professional service. Highly recommend, Tim came out the next day, did a thorough inspection, found the problem, recommended a solution, followed up with a written report and fixed the problem the next day. This is the kind of small business that we should support. read more

To much 5 start for poor customers service. Placed a call yesterday, 24 hrs after haven't return the call....

Easy to book, they were available the next morning. Josh was on time (actually a bit earlier) and did an outstanding job spraying our backyard. He was fast, professional and very knowledgeable. I'm glad I called Bug Crushers and did not sign up with terminix, because there are no yearly contracts and I can schedule a service anytime and pay much much less. thank you guys! I'll be calling you back in few months to retreat the area. Recommended!!! read more

It's pretty rare you come across a businessman like Tony. My experience with him was great. Imagine you have convinced yourself that you need new tires and you go to the tire shop to get new ones, and the sales guy tells you that you don't need new tires yet. You can drive another 10k miles on these. That's essentially what I got from Tony. He didn't try to sell me anything. He told me my house looked good which was reassuring. We walked around the perimeter and looked at some trim that had dry rot, he gave me an estimate and that was it, he also said I didn't need to do the job right away but the sooner the better. I haven't had a chance to get other quotes on the work but I expect Tony's price to be fair and competitive. It was a pleasure meeting Tony and I plan on calling on him in the future. read more

This is truly heartbreaking. I was so very supportive of these young guys just starting a new business. They were so sincere and nice. For a while, they did just great. About six months ago, they started not showing up unless I called to remind them that they failed to service the property. They were always "so sorry" and it wouldn't happen again. They did not come in May or June. Tony told me the company was out of business and he "thought he had called me" to tell me. I saw the April invoice had a different name and phone number, plus a Reseda address that was new. I called and talked to Tim, who assured me that they were still in business, but Tony had left. Once again, so sorry. Tim did come out once and was paid on the spot to encourage and assure him. I've not seen him since. He's ignored THREE texts about the ant infestation I'm experiencing, and his cell phone robot-message says that, "this number does not have a voice mail set up as yet." Who has a business with no way to leave a message. I'm really disappointed in Bug Crashers, who appear to have crashed themselves. read more

We had an inspector come out to our home this morning. He arrived on time and was a big help. He did a very thorough inspection. Thankfully it doesn't look like we have termites at this time, but I will definitely contact you guys in the future! read more

I thought I had a major termite infestation on my deck so I called Bug Crashers based on the yelp reviews. The owner, Tony, came out for free the same week to take a look. He told me it wasn't termites, but dry rot and fungus. Tony have done tips on how to fix it. He was very honest, nice and professional. I'm glad I didn't have termites, but would have been happy to give Bug Crashers the work if I did. read more

Tim did a great inspection and gave us an honest report and price after Orkin had suggested tenting the house and us spending ten times the amount Bug crashers quoted us. read more

These guys were AWESOME! They were responsive and informative. Seriously, I did my research to find just the right service to get rid of the termites that had invaded my space and these guys were the perfect choice. Don't waste your time - just call these guys and you won't be sorry. read more

Bug Crashers takes care of our bar on a monthly basis. Tim and Josh are awesome! They are reliable and Punctual. I had to change companies because the service of the other company just wasn't up to standard. I haven't seen any bugs at our establishment since they took over. read more

Fairly expensive for ineffective service. Did not solve my pest problem at all. Had to go through two other services to get it handled so bug crashers was a waste of money for me. read more