I've always been more of a Wingstop kinda girl, probably due to it being a lot more convenient. I've had 1 other experience with Buffalo Wild Wings beside this recent visit and I must say, the one thing that always remained in my memory was the MANGO HABANERO sauce. With my family and I being in need of lunch, I wanted to give BWW another try... Let me start off my confirming that the reviews at this particular BWW isn't great. Hell, I think its safer to say they are terrible. I was a little weary of dining in but I didn't want to miss out on an opportunity for their mango habanero. Our party of 4 walked in and was immediately greeted and seated. The bar had maybe 2 patrons and 2 other booths were being occupied. Slow for what would typically be a lunch rush but it is what it is. Lunch consisted of: *BOTTOMLESS APPS [CLASSIC: mozz sticks, onion rings, fried pickles, hatch queso, + chips & salsa] *15ct BONE IN WINGS [medium, mango habanero, honey garlic] *3pc CRISPY CHICKEN DIPPERS, served with fries *KING'S HAWAIIAN CHEESEBURGER SLIDERS [golden fire sauce on the side] Food was good. The bottomless apps weren't as beneficial for our party since the fried options got tiresome quite quickly. BUT!! We did make sure to sample a little bit of everything- hatch queso being one of the faves and the disappointment lies with the clearly canned salsa that was offered. The wings were delicious and yes!!! The mango habanera was just as amazing as i had remembered!!! The chicken tenders were a bit dry but the tasty fries kind of made up for that. I highly recommend the King's Hawaiian cheeseburger sliders- the buns were so soft and fluffy, the burger was flavorful, and this is the perfect choice for anyone dining with children. With all that said, kudos absolutely goes out to Natalia!!! You are the primary reason as to why this visit/meal was so enjoyed. Thank you for being patient, kind, hardworking, and so personable. Each and every request was met and your level of A1 customer service was so refreshing. Girl, you undoubtedly deserve a raise!! Yes, there is a wait to place and receive orders. Yes, the server takes a bit of time to make their rounds but that is expected since they are juggling quite a bit. Come here ready to be patient and be floored by the friendliness - a fair trade off if you ask me. 5/5 stars. I'd come back again and you already know mango habanero is gonna be on my order! read more

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Cancelled my order after making me wait over 1 hour and 30mins. Horrible experience. They need better management. This happened today.

Took 30 minutes to even take our drink order & tried to get the appetizer order in with them before another 15 minute wait for just the drinks... but the tables where the hostess appeared to know someone, their food magically appeared within minutes. Multiple tables sat after us & left before us. It appears if you are not ordering any alcoholic drinks, then you aren't going to even be offered refills on water. Only go if you know someone here, as they only dote on their friends. read more

My past experiences with service here were not great but this is one of the only places open late in town so I called ahead to have my food ready by the time I arrive. The manager was kind enough to allow me to order over the phone for dine in 30 minutes before closing. Who ever she forwarded me to take my order was a bit rude because they hung up without saying bye after placing my order. When I arrived I sat at the bar which was the only area that had all the customers. The bartender moved us to a table away from the bar away from all the other customers, which made us feel left out. I assume she didn't want us to sit at the bar because we would ask her for things she was just ready to go home once everyone at the bar leaves. Turned out working in our favor. Jane saved the day! She was our server. She was kind attentive and has a nice smile! Our order placed ended up incorrect. Over the phone, I ordered 15 traditional wings & when my wings arrived it was a huge platter of 30 wings which is waay too much but I guess they assumed I wanted to take advantage of the Wednesday special which is buy one get one half off. --Heads up if you go on Wednesday confirm with them that you do or don't want the buy one get one deal. Seems like they do it automatically. -- Jane noticed it was more than we asked for and was going to correct the problem but I just took the other half to go her kindness and willingness helped me to accept & enjoy my food & experience. I asked her if she was new there she said yes! I'm so glad they hired her! I recommend you request JANE if she's there for a great experience! The Cesar salad is delicious & the wings came out crispy and not too saucy how I like them. read more

25 minutes for an order to go. When the restaurant is empty. Thank you guys no way. Heading to wing stop

Best service and hottest fresh food I've ever had from a Buffalo Wild Wings!! Would definitely come back :) thanks for taking care of us

It was great at first, no wait time. Lady took our order and brought out everyones food EXCEPT mine. Didn't say why and didn't acknowledge it. She came at the end when everyone was done and asked how was the food. I said, I don't know, I never got mine. She then said ok, i will subtract it from the bill. WHAT????!!!!! Bad service Not even, a let me see why the food is taking long, let me replace it, let off you something else. Nothing. Not going back. read more

Got the $20 deal to go. First time trying and ordered on the app, arrived on time but still had to wait for my food. Staff was nice, restaurant was large with many large TV's to watch, but very empty. Food was ok. Our family liked the wings at Wing Stop better even tho fries were included here vs there. Looked at the menu while we waited for our food, looks like they have a lot of deals, so maybe another try for happy hour or watching a game. read more

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Ordered unlimited mix n match Said can only be traditional to start Only got one plate of traditional They charged me for 24.99 for mix n match .. WHY I have receipt and photos 4/21/25 read more

Still crappy. I only door dash it now because going in is a terrible experience. When I door dash, often the chicken is undercooked. Today I ordered fifteen wings with teriyaki sauce. Shockingly, it was nothing but drumettes.... Which are my least favorite. I couldn't believe it! I've never seen anything like it in my life. I can't even believe this place is still open with such an astounding number of one star reviews. I would be so embarrassed to be the owner. Yikes. read more

Buffalo Wild Wings - Changed the boneless wings too. Boo. - Sports Bars Near Me - Gilroy, California

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visit several Buffalo Wild Wings locations, and good service is hard to come by, but at this one, my server was excellent. She took my drink order immediately, and within minutes, I had my drinks in front of me. She made sure my lemonade was always full and checked in regularly. She also brought out my wings hot, which is not always the case. Unfortunately, I couldn't tip her directly because she went on break before I left, but a big shoutout to Alyssa for making my experience at B-Dubs a great one! read more

Had dinner with my wife there late on a Friday, and I just want to say the waitress Jane was amazing! She was the first one to greet us and luckily we got her as a waitress and her service was beyond amazing! She definitely deserves some huge recognition! read more

First, we were made to wait 15 minutes. We wanted to sit outside and all the outside tables were empty. This was told in a very rude tone by a rude lady at the counter. After we insisted we were taken to the outside area, no one came to serve us. This place's workers are staffed by stupid and rude people. when we want to see the manager, just a regular worker introduce herself is a manager. Stay away! Run!!! read more

Wish I could give zero. Waited 40mins to get seated, 20mins after being seated we still hadn't met our server. Kinda a regular thing for this location. read more

Everything was great. Our server Martina was amazing but when she went in lunch another server named ALLY took care of us while Martina went to lunch. To start off, this girl was HIGH AS FUCK. She was zoning out when taking out drink order, next thing you know she didn't even put the order in. She was speaking so slow & her eyes were so glossy & low. It was so inappropriate for her to be this high & have to communicate with costumers. & we were not the only ones who noticed it. We were a party of 10 & we all noticed got high ALLY was. Very disappointed. read more

The service was fantastic, Gema was amazing! Love the hatch chili burger, and come out of my way to eat here for it. Happy hour ends at 6 PM on weekdays and I highly recommend getting here in time for that. read more

The ladies working were really nice but I was shocked by the chicken strips that were brought out. read more

Buffalo Wild Wings - Sports Bars Near Me - Gilroy, California

Rather decent bar food. I ordered the queso and chips and it was okay. Although I do prefer the style of queso that they serve at Chili's better. I do like that their chips are fresh. I also really enjoyed their pineapple mojitos. But the reason for the three stars is I thought that the service tonight was rather mediocre. We were there an hour before the game and stayed for the duration of the game. The service was incredibly slow when they weren't even that full today. And even if they were understaffed, you think that they would beef it up a little bit for the finals. Nevertheless, the service was incredibly slow. Two times tonight they tried to serve my husband the wrong beer. We have to correct them a couple of times. But nevertheless, I like the fact that they have a lot of TVs and we were able to view the game rather clearly. But please bump up the volume people. That would make it a little bit more of a better experience for watching the game read more

Buffalo Wild Wings - Pineapple mojito - Sports Bars Near Me - Gilroy, California

Thank you Hayley for such OUTSTANDING , excellent customer service. I enjoyed my sangria, wings, and attentiveness . To have employees like you is what make us customers come back!! Great smile, attitude! Thank you for the quality time and making my visit /time with my son so enjoyable. Keep up the great job! read more

Step up your game with hiring waitresses who actually care to be there and give great service which in tune gets them tip$$$ If someone harasses you or says some inappropriate (call it out) If someone doesn't give you tip$$ Please don't transfer that energy to the new next clients. Theirs people willing to go and give money for good service but takes way too long nowadays and everyone ussually has an attitude and it's like they're ready for war to leave out on a tik tok video or trying to be arrogant by saying not our problem. food is good though would wait 45 minutes back then but when it takes like 3 hours of your day there mmm I Safeway/walmart or Rocco's market has wings and the mango habanero sauce needed read more

Service was horrible!! Waitress didn't know how to multitask at all we were a table of 10 people she had attitude. And would go hide in the kitchen. We were not the only table to complain We never got are drinks that we ask for . Even talking to a manager she was like let me see what happens and she never told us . read more

Two stars is a gift. This restaurant is barely a two-star experience. They just couldn't get anything right. The restaurant was only about one quarter full. All of the food came out cold. It was obvious the food had been sitting on the counter back in the kitchen for some time. On top of that, each dish came out one at a time separated by as many as 10 minutes. The kids meal for the 8-year-old came out first. So she was finished by the time even the next meal hit the table. Then it was one meal at a time over the course of the next 20 minutes. And all were cold. I asked for an order of fries to replace all of the cold mushy fries. The server showed up seconds later with an order of warm fries, but they charged me for that order. As I said at the beginning, two stars is a gift. The dining experience was one star. Being able to get together with family for the first time in a while earned them a second star. read more

I must say! One thing this restaurant has down in horrible customer service. It hasn't changed since the day it OPENED. I thought they would pay attention to the comments but obviously management doesn't care... let's see how long they can stay in business.. Honestly, it a great place to watch the game but the service is why I only come once a year.... BDubs get your act together!! read more

wasn't acknowledged when we walked in the door, was very disorganized, told 15 minutes at takeout waited 30, the restaurant was not busy, they barely acknowledged us and honestly I get why yall have 2 stars, not hard to be more organized, I work in a restaurant ‍ read more

Cold food, slow service, orders were wrong, table mate didn't get order taken, chicken was not cooked thoroughly, had to ask for napkins and silverware: 2 forks for 4 people, 2 knives for 4 people. My son did not get any sauce on his chicken sandwich even though he ordered Caribbean jerk! I loved this place the 1st time I visited, not now!!! read more

Just be prepared for an all around shitshow. The food is not very good and so there's not really a reason to tolerate the abysmal service, read more

Absolutely horrible service been waiting for 25 minutes for my pick up order as waitress is in back waiting for other customers food. My food was already sitting for 15 minutes and no one could just come grab my food out of the warmer and hand it to me that was already paid for. Absolutely ridiculous and uncalled for how can I guarantee that I'm not gonna get food poisoning when my food has been well sitting over 40 minutes and who knows how long read more

This place has horrible service! Waited at the front lobby for 10 minutes, then waited another 20 minutes in the dinning area without ever getting a server to come and check in with us. Another family got there after us , about 15 minutes and they got their order taken first, and still didn't bother to check on us. Management needs to check in with their staff, and have a game plan. We walked out, business's like this aren't worth my hard earned money. Get it together for your other customers that will be visiting. read more

My second visit to watch the 49ers. Was welcomed right away and seated near all the big TVs. They have a great deal for 2. I had the same waitress Alyssa both visits. She had a great attitude and checked on us regularly. The wings and burgers were very tasty. Don't understand all the bad reviews. Will be my regular stop for 49er games ongoing. read more

Giving this place 1 star is being nice. I have never gone to a sit down restaurant and never been attended to. No one ever came to our table. We had to go to the bar to ask for waters only for them to tell us to ask our server. After we hunted her down, she reluctantly gave us water. Meanwhile, the table of 4 behind us were checked on multiple times. It appeared to be larger groups were taken care during the UFC fights so come to watch the games full, NEVER come hungry bc you will not get fed or come in big group. While we were waiting for our table, a couple left bc they were tired of waiting and were hungry. read more

This place has the worst customer service was waiting for a waiter for over 35 minutes Then I got my food and they served me some nasty food. read more

Buffalo Wild Wings - Cold nasty food - Sports Bars Near Me - Gilroy, California

They have outdoor dining and indoor now. The seating is very spread out & limited indoor dining! Came on a week day at 5pm, so not too busy! Our waitress checked on us 3 times while we ate so that was nice. It did take some waiting to get the food and also to get the check when we were done. Food was hot and tasty! Got the traditional lemon pepper dry rub and teriyaki sauce. :) read more

Don't sleep on the Thai Curry wings! Hands down this is my all tame favorite flavor that I get every single time I order! I usually prefer wingstop chicken wings, but I come to BWW just for the Thai Curry. Also love me some cheese curds and beer battered onion rings. read more

Awful. Food was late, cold and old. Forgot our appetizer and there was literally no one else in the restaurant. I wish I would've looked at the reviews first!!!! read more

I used to think maybe it was just the BWW in my hometown that was bad then I tried one in Orange County and was like hmmm... this one is horrible but maybe it's a coincidence. Then I went to the Gilroy location and now know it's an issue at everyone I've been to. The last time we were there there wasn't a game on it was a quite Sunday afternoon. After 50 minutes of waiting for our food and being ignored by our server we asked for our check to leave. We were offered no apology or explanation and she just acted like it was part of the experience. We love the wings here but we ALWAYS have to decide "okay do we have time for them to give us the run around before our food finally arrives? Is it worth it?" read more

0 STARS Don't go here. Save yourself the frustration. There were two people in all of BWW. I called ahead to order, 25 minute timeframe for the food. Over an hour later I finally got my food and it was wrong. The manger doesn't care. The staff doesn't seem to care either. It starts with the leadership and trickles down clearly. DWW Corporate....you should want better for your brand. read more

First time at this location and we typically love BWW, but this place makes me question that!! It took over 25 min for anyone to come take our order and another 25 to get the food. This was after having to flag down another member of the staff to get our server. Order was wrong on top of all of that. Unfortunately I didn't read the reviews until after we were there. As we normally love this chain, I didn't think I needed to. Not sure I am going to return to this location. I hope they read these numerous reviews and make some changes. read more

DO NOT COME HERE! Save yourself and go to wingstop. The costumer service here is absolutely terrible. No host at the front. Waited 10 mins until I walked up to the bar and talked to the manger - he said no host to seat ourselves. We didn't even have waitress / waiter we ordered everything through a QR (aka I pretty much did all the work) Food came out cold ice cold. Let a food runner know (I'm assuming) because again no waitress or waiters around. And told us to chill out that a rush happened and basically had to deal with it. Talked to a manger named Rob and seemed like a punk - no manners what so ever - embarrassing to say the least.. Needless don't come here save money and go to wingstop lol read more

Food was good customer serviced sucked. Felt apocalyptic in there. Just order to go. read more

805 tasted like water. Kids Chicken nuggets looked gross and pale. Took forever to order- food took over 30 minutes while other tables around us that ordered after us got theirs. I can understand being busy but that wasn't the case considering other tables being served well before us. Probably the worst experience overall! read more