I keep having really pretentious experiences at this location and it's really unfortunate.
The first time I came here I was told that I had to make an appointment. Maybe because of COVID? They told me to wait 20-30 minutes and "maybe" they could appraise my clothes. I was fine with that. The workers were a bit snooty and flippant. I waited about half the time they suggested before they said that they were just too overwhelmed by the amount of clothes and that I needed to make an appointment.
I am not sure if the workers had much experience in this area because it felt like the customer service was lacking. As someone who has worked in increasingly demanding customer service jobs with high levels of client requests where I haven't had a moment to catch a breath, I was a bit put off by the flippancy and inflexibility they had when it came to something like the simple task of appraising clothing. Of all the potential jobs a person could have...believe me, working in a retail consignment shop where all you have to do is look at clothes is the LEAST debilitating. Especially in a deadly pandemic with 10.1 million people unemployed.
Nevertheless, I acquiesced and asked what times were available--to which they responded that they "didn't know" and that I "have to call".
Why would I call a store when I am already there? Will they suddenly know what times are available once I leave the store and call them? Just take a breath and check your system!
The second time I came to this location, I booked an appointment over the phone. The customer service was great. I was greeted by a much more pleasant rep. I left about 20-30 items with him. He mentioned he was running behind so per his request, I waited 30 minutes for him to finish and browsed the store which had exactly the same style of clothes in my wardrobe. I am someone with solid taste, both designer and thrift clothes, and a changing aesthetic and diverse apparel. But this guy accepted just about 0 of my items. I thought "well this seems kinda weird. It's not like I even wear the same styles." I've been featured in multiple fashion magazines. I know my shit is tight.... but I digress. There were rompers, simple dresses, a plain brown coat, skirts, jewelry, trousers, a necklace in my bag. The rep rejected my clothes because "the store is only representing 'sporty casual' right now as that's what's 'trending' ". LOL
Something about that response was laughable to me as just about everything in the store was random, even the very clothes on the customer service rep-- ironically, Purple Overalls.
If the process of consignment is this complicated and random, then just have people upload pictures of their clothes for the review process ahead of time and THEN have them come in to collect money or use the store credit. The process as it stands now, seems arbitrary. Moreover, the taste in apparel comes off equally so.
Some of the workers can be very pretentious at times and have very little regard for others' time. What they see as "trending" is contextually unclear, nor does it seem to be represented in the store itself--from counter to clothing racks.
I am giving 1 star. Although, the guy who took my transaction the second time was actually quite nice about it and I genuinely did love his outfit--those overalls were dope af--I really had no idea what he was talking about. But that "sporty casual" thing definitely tripped me up and made me laugh because it perfectly encompassed how obnoxious this store can be and how it really needs some serious infrastructure.
If sporty casual means: no crop tops, no pants, no skirts, no dresses, no jackets, no rompers, no jewelry...then I am guessing it must mean "naked" because what else IS there?
There were several other very full bags next to mine that others had left that had been rejected. It's just outlandish and obnoxious that so many diverse clothing items from clients are not "in" or "trending"... What kind of hipster stuff is this? Either humans have evolved passed needing clothes or this business model is clowning folks.
Don't have people spend time and money coming to you if you don't have a consistent system in place, you lack good customer service, or are likely to turn them away based on your individual idea of something.
Instead of this arbitrary and inconsistent pretentiousness, figure out what you're actually marketing, be consistent, and be willing to meet your clients' needs by making the process more convenient for them. This isn't a university or government bureaucracy. It's not fast fashion. It's Buffalo Exchange read more