Worked with an associate named Em and she was very helpful. Nice conversation, easy selling process and she made sure I understood what guided her decision making. read more

disgusting seller customer service, manager Samantha was very unprofessional and dismissive!! horrible experience

Super cute location with a BIG selection. Lots of shoes, bags, and of course clothes. Good mix of designer/name brand and other less expensive options. I could've stayed here for so long going through all the racks. I loved their sunglasses as well. Nice employees that answered the questions I had. read more

Quite possibly the slowest working buyers "work" here and by work I mean gossip and chat about their personal lives while taking their sweet time to look through clothes. Wait to sell is absolutely insane and it's obvious they don't care and neither does the management. Take your clothes to another Crossroads cause this one ain't it. read more

All of the employees were super nice. Both a high end and low end/every day selection of clothes for sale. This was my second time selling clothes to Crossroads and while the line at 1pm on a Sunday was pretty long and slow, I'm still happy with what the buyer took from me and what I was offered in cash. Thank you, Crossroads! read more

I found the staff very amenable & professional. They explained about the wait time & when going through the items I was selling friendly & efficient. It was an enjoyable experience & I'll surely be back next time I clean out my clothing closet! read more

This location and staff feels miserable. I don't think they really have a idea for what to buy in - as in, what's the vibe of the store/what do you really sell or want to be known for? It's just like a huge overpriced Goodwill full of mainly overpriced trash. I have sold here and I have shopped here but selling here is also a terrible experience. The buyers are bored and cynical, unfriendly, act like you're at a fast food place. No respect for your items, generally cold. Buffalo Exchange is soo much better. The people are wonderful there. And beacons is even better than this but not by much. At least they have better items because they know how to buy. read more

I miss the old crew this new crew has to much attitude and really are cheap when it comes to selling.

I needed a quick something, so I decided to stop by because its close to my home. I greeted everyone in the store, only to be left with silence. WALKED RIGHT TF OUT. If you don't want to be in customer service, dont apply to these places. Weirdo read more

Ahhh, this place can be run so much better. I'm a stickler for good customer service and it's not that the staff is rude or not nice. I just think when they get a customer who brings them a trade in with a good item the staff gets excited like hurry up and process this so THEY can buy it! As I waited an 1 hr and 38 minutes patiently for my name to be called I saw the cashiers/clothes processors take longer than 15 minute breaks whispering while the customers watched riddled with anxiety and pissitivity like WTH is going on?!? I would just like you to underprice my precious retro Jordan's and leave! But instead their trying on the latest Yeezy and Gap collab bubble coat, literally prancing around in it and asking "how does it look!!!??" read more

Crossroads Trading - Inside the store - Men's Clothing Near Me - Brooklyn, New York

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Wack. Found a bag and when I went to the front of the store they said the tag was wrong, repriced for double the original and was going to make me pay the "correct" price. Not my fault your employees miss priced something. lame! read more

I came to the store for trading some of extra stuff here today. There was 15 min before the closing, and I even told them how it was hard to get there before 8pm, they did not even want to check my stuff. 2 cashier girls walked out before 8pm, and one ask to the manager to come and step in. The manager then said he would look at my stuff, then in the middle of it, he said he cannot look at them more by saying he needs to take the other customers who are purchasing stuff. It is horrible how they treat people who are trying to trade their stuff that at least it can eliminate some waste. They are with full of attitude. Then why you label your stuff as "buy,sell or trade"?? That short guy with the mustache was horrible, just avoid it. read more

They want brand name clothing and shoes. I ended up leaving yo another location to donate. Waste of time. read more

They talk WAY TOO MUCH when they're doing buys! Their selection is great and their sale is always 50% off, which is great but they need to check their attitudes and STOP TALKING SO MUCH when they're doing their buys! read more

I've sold at this location twice now. I understand that it's a high volume area however I've waited two hours before being called up to their selling counter. Idk what their selling process is with their waiting list but people who just come in are called up before me after waiting an hour. Seems it should be first come first but this isn't the case. read more

I arrived here at 11:30 and was told there would be an hour wait. It's now 2pm and I'm still waiting. While waiting, I saw the buyers just screwing around laughing and posing with the clothes. Talking about people's stuff casually and moving slow as a snail. If they weren't screwing around for 2.5 hours, maybe I would have been seen already. Way to waste people's day. Update: I was finally taken in at 2pm. I waited 3 hours for a measly 60 dollars. They have 3 registers but only 1 person working cashouts, causing an even longer delay. When I got to the front, the cashier told me I had $100 in cash and $60 in credit (it doesn't math since u usually get less cash). I asked and she was adamant she said it correctly the first time (she did not). When I was leaving, they were still telling sellers the wait was 1 hour with 12 people ahead of this one seller. I had 9 people ahead of me and waited 3 hours. How do they even do these estimates? Did that seller a favor and told her I waited 3 hours and to not waste her day. I could have taken my stuff to beacons closet or buffalo exchange and made it out faster read more

Service is horrible here ! Went here to sell and the person assessing the clothes literally stopped every two seconds to talk , drink water , think, eat , socialize, you name it ! I came in with about 20 items and they literally took one shirt after I sit there and wait for him to finish doing every possible thing you could think of . read more

I had a great first experience here! I stumbled upon crossroads trading after brunch in the neighborhood. In addition to scoring some great finds (New Aritizia button-up - $25 and Zara leather skirt - $17), the staff was friendly and helpful. read more

Crossroads Trading - Men's Clothing Near Me - Brooklyn, New York

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Staff is always rude and unless you are 1st through 3rd in line it will take a while (up to hours) because they all chat with each other and get on their phones regardless of the amount of people waiting in line. Very frustrating but they give a good payout on most days. read more

I have sold here several times during the pandemic when I was cleaning out my closet and they did buy many things. I do have to say they price items pretty low but in my case it may be fair since a lot of what I was selling was H&M/Zara stuff. As a customer, I like the low prices but as a seller not so much. The selling experience has always been pleasant here for me. In turn, I have also found a lot of things I was looking for like activewear. They do have a good selection of pants and activewear and some nice shirts. I don't ever like their dresses. Pre-COVID they used to have a lot more clothes but have limited racks now. The fitting rooms are closed and they have blocked all the mirrors with brown paper which does not make it easy to shop. This location is not "fashionable" but rather good to shop for more practicable, everyday clothes. read more

I am a male who wears L or XL. I have never purchased anything here but have sold. The process is simple and fair. I brought in about 25 items and they purchased 5 of them at a decent and fair price in my opinion. I asked why some items were not purchased and they told me some items were either too large or out of style which is reasonable. Website does state what kind of items they are looking for so use as a guide. Store is fairly sized and foot traffic is ok. The store highlights their nice items (usually European designers) and hangs them on the wall so you don't have to dig through which is helpful. Again I have never found anything to purchase. read more

Crossroads Trading - Storefront - Men's Clothing Near Me - Brooklyn, New York

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3 coats they rejected one then said $20 or $50 store credit, hilarious, walked outta there with $20 for the 2 coats shouldve been $50, thanks for the scam. You should mention that you reject clothing that are flawless as you will on your site, then offer only store credit for expensive clothing. read more

The worker soleil was so rude to me and it actually ruined my entire day. I don't understand why I had to be treated the way I did. I came in there and was using the fitting room when they were so mean right off the bat and I tried to be nice and respectful and then they literally laughed in my face and turned their back on me and then TALKED BEHIND MY BACK IN FRONT OF ME. I have no idea why this establishment even allows this. Soleil needs to be fired or I'll be calling HR. Because this is no way to treat a customer. I work in retail myself and this is appalling. read more

I was shocked at the blatant lack of urgency from the workers given the giant line of people waiting to sell. The employees were on their phones and frequently stepping away from giant piles to chat and socialize. This was very frustrating to witness as I myself have worked many similar jobs where I need to "put on face" and work hard and efficiently even though I'd rather be many other places. I felt every other person sitting on the benches waiting for their name to be called was thinking the same thing. read more

I've never been so upset with how bad the selection was and how the staff looked like they didn't care. I'm back and forth from California frequently and shop thrift any chance I get. If you're looking for amazing items at a great price?!... look else where read more

Waited 45 minutes to trade/sell (1) hat I got at another thrift shop down the street, just days earlier, only to be told that the hat "is not branded" so it's no good for them. What kind of boujee trading company is this? Heavyset guy at the sell counter was really unhelpful-- when I first walked in I asked if the hat might be something they would take... so I wouldn't have to waste my time waiting. He couldn't provide a simple yes, no, or explain the "brands only" rule. Almost an hour later, the red haired female associate looked at it for 2 seconds and decided they didn't want it. Overall I had a pretty crappy experience at Crossroads. Shop looked like it had some pretty cool items, and I probably would've ended buying some stuff. It's a shame the customer service is sub par. Even just a sign informing sellers of the "brands only" policy would've been helpful. If you're curious how the story ended: after they wouldn't even take the hat as a donation, I left the hat on one of their shelves and walked out. Take that boujee Brooklyn hipsters read more

Just left and had to go straight to yelp - that's never good. :) Bottom line, this store was a complete waste of my time and NO I am not an angry person trying a buy/sell/trade store for the first time and surprised they don't want to buy my used old navy sweaters.. I am a weekly consignor for almost 10 yrs to the New York competitors (beacons, buffalo, etc). I checked out this location out today out of curiosity and to try mixing it up with a single bag of items (Lululemon, anthro, Trina Turk). I hadn't tried selling at this store in years and once again left disappointed and just overall annoyed. The buyers are extremely amateur and unhelpful. There is no point of view to the curation in the store. I understand every item you bring cannot be bought, however there is 0 communication as to what is being bought or why. The pricing is ALL over the place in the store. So, I hope this can help someone looking for a place to give new life to their clothes. Pro tip- Thred up, Poshmark, buffalo exchange, a dumpster, Craigslist free... anything would be better than this. NEVER again for me! +++ in reply to the below, half of my items weren't even checked for tags or seeing the full item before they passed. I waited an hour to sell. I did ask questions. The staff is unhelpful and as a frequent reseller will never try your store again and hope to help even one person here who may be new to buy sell trade. Thanks. read more

Austin was extremely rude. He has an attitude every time I come to sell. He's the manager too, hire a manager who provides better service Crossroads. I sell my designer pieces here frequently. You guys should really treat your customers better. He literally said no to multiple items of clothing without even unfolding them. I'd recommend going to Beacons Closet instead. This lil man needs to treat people better. You know it's a common problem when multiple other bad comments mentioned him by name. read more

I am conflicted! This store has good finds, but do they out weigh the bad? In particular there is heavyset gentlemen that works there and on multiple occasions has ignored me as i waited to be serviced. Is he just lazy or does he genuinely not see me? The verdict is still out. Also, the heavy funk of feet mixed with spray to offset the smell meets you as browse through the store. I almost passed out trying on clothes in the fitting room. Overall, I wouldn't say I would never come back, but it's not my first choice. read more

I was a little taken aback at how aloof and unfriendly the staff was here. 2/3 of the people I encountered really looked and acted like they didn't want to be there. The buyer, when I got there to drop off my clothes, didn't say hi or tell me about the check in system (they have an iPad to the side for that and it was my first time.) when they denied most of my clothes, she was like, "These just weren't a good fit or sellable STYLE wise." Lol burn. They also don't take back what they deny to sell for charity or donations. I've seen a few times piles of clothes in front or beside their store on the ground bc of this. Though it's a bigger store, I'd say save yourself the trouble and go to buffalo exchange (always pretty friendly staff which rarer finds) even though it's smaller. read more

A pretty good first experience! I heard about this place from a good friend and decided to visit on a Saturday. Beware of the crowds! But overall it was a successful experience. Lots of new with tag items, good name brands, and trendy pieces. I appreciate that everything is organized by size, patterns/colors, and seasons. Made the entire store easy to navigate. I found lots of great denim pieces and scored a pair of new everlane jeans for $28, a white denim jacket for $20, and a 100% cashmere sweater for $22! Great finds lovely place :) read more

I don't usually post reviews however I felt the need to do so as this experience was more pleasant that I thought due to my poor experience with Buffalo Exchange. In comparison Crossroads Trading in Brooklyn surpassed Buffalo in customer service, quality clothing for sell, fair pricing for my designer clothes I sold (and surprisedly they were open to negotiating a fair price for my items) . The only negative is they typically have a long waiting period for customers seeking to selling their clothes. Caution it's best to book an appointment in advance as they close the sellers line early. read more

They often have a good selection but the staff is so consistently rude I tend to go to Buffalo Exchange just down the street.

I was in a bit of a pickle after a wardrobe and sandal malfunction. My cute little sandals just weren't built for thé amount of walking I had in Store. Enter yelp search function and this was thé closest business to me as my company was in a bit of a rush. Ended up with some cute little Rachel Zoé sandals that didnt list a size but fit my feet perfectly. Now I normally wouldnt purchase shoes from this type of shop but it was that or walk barefoot. So second hand shopping it was. I cant complain after having paid less than $30 for an item that rangés from $45-$85 based on my online research. Staff was extraordinarily friendly and seemed happy doing their jobs. Merchandise was in good condition and thé store itself was spotless. Three stars for that. I hardly ever fréquent consignment or thrift stores anymore but this place is worth looking into if you are interested in such. read more

Wow!!! Second hand clothing dreams! Stopped into this newish store for the first time and immediately vowed, I will never, ever step foot into the chaos that is Beacon's Closet again. Up front you'll find some new stuff, but venture past that and be amazed by the racks upon racks of clothing-BCBG to H&M to a few vintage pieces (though admittedly there isn't a ton of vintage here). Behind the counter you'll find higher end stuff like Valentino, for utterly reasonable prices. The shoe collection is astonishing!! I don't know who their buyers are but they know what they are doing. It's rare that I can walk into similar stores and walk out with anything, but I found myself with an armful of clothing so reasonably priced and in such good condition, it felt *probably* like the thrill of shoplifting (that I've never personally felt, of course). There's so much here, but I'm not at all overwhelmed because the racks are not stuffed with subpar items. I write this review cautiously because I almost want to keep it a secret. Everyone else can continue to pack out Beacon's Closet, which I've found a bit of a disappointment recently, not to mention the way they rip you off when buying clothes from those desperate to make room for precious closet space. Staff here is also refreshingly friendly, unlike... other similar stores in the 'hood. No cooler than thou attitudes as they listlessly drone, "as is." read more

I was going to kill time at a coffee shop prior to my yoga class, but I literally, bumped into this store. I was too busy using my Yelp app and basically ran into a guy who was coming right out of this place. I looked up and apologized, but then I saw this place. It looked like a clothing store from the outside, so I ventured in. My curiosity had to be satisfied. OMFG. I have died and gone to thrift store HEAVEN. They have an excellent curated selection of gently used items. I found myself browsing like a mad woman, and liked many many pieces in the DRESS section. And if you like 80s, this is the place for you. Everything is very reasonably priced, and all of the merchandise were in very good condition. They have bags, shoes, and lots of accessories. I highly recommend this place to find UNIQUE, ONE-OF-A-KIND items. You can look fabulous and don't even have to break the PIGGY BANK! I'm so glad I found you! read more

It was a Wednesday off from work and I was looking for something to do. I stumbled upon Crossroads on Yelp. I've been a consignment shopper for years so I was excited to find a new place to dig through. Let me say, I think consignment shopping is one of the best kept secrets. I'd say about 50% of the items that I picked up off the shelves still had tags on them. The items found their way to a new life after years of sitting in someone's closet, unused. Everything is color coded and pretty easy to navigate. The assortment of brands is nice. Anything from TopShop, to Free People. You can tell that the clothes were carefully sorted and accepted before going through. They're all trendy and/or in style. I thought the prices were extremely fair. I paid $21 for a beautiful Anthropologie wool coat. It had a very small stain and I mentioned it to the manager. She gave me 10% off so that was a plus. The staff seems to be hit or miss. I came in contact with 3 employees. One was organizing clothes on the rack next to me and asked how everything was going (the standard). Another, while ringing out, was having a conversation for about 30 seconds while I stood there and waited to be rung out. It doesn't sound like a long time but you know the feeling!! I left having spent $50 for 3 things. I got a really nice wool coat, a shirt that I can wear to work, and a well-made flannel that still had the tags on it. I thought that was a good deal for well known brands. Looking forward to coming back in a few months. read more

With all that's going on within society's current state, I called this establishment 11.30 this morning to ensure they'll be open & accepting clothes today. Was directed their automated system to call the store directly; 718.387.4930 after speaking with their associate she confirmed they are indeed accepting clothes for those interested in selling. I traveled over 50 mins with my load of garments. Upon my arrival the doors were closed, so I called and upon my surprise they turned their phone lines off. I stood there and made a few calls to be certain. And still the same dial tone on the other other end. Luckily for me I went to Buffalo Exchange, a more reliable establishment with proper business ethics. And after an hour I called crossroads again just out of curiosity. & would you guess their phones were back in service. I do not take my time being wasted lightly and will never support this company nor brand. I can not recommend anyone to frequent this facility for their business practices are horrendous. read more

Yeah, I'd like to walk a mile in your shoes...especially if they used to be your old Louis Vuitton's for $32.50! That's right! My size and all for that low a price! The only place I've ever seen that was so ingenious, so creative, so...green! To think that I've been just tossing my designer clothes all these years is just depressing, but! my clothes can now achieve Nervona when they come on the racks here. Color coded racks and then organized by occasion, these clothes, shoes, bags, and much more are ready for adoption. Friendly staff is more than willing to help you get that green skirt for that thing next week, and at an affordable price! $5 and up for shirts, $10 and up for pants and $32.50 for those Louie's...yeah, you can get your summer wardrobe here at hundreds less, without compromising on the quality. Nine West, A&F, American Eagle, Nike, and much, much more. "See you at the crossroads (crossroads, crossroads) So you won't be lonely See you at the crossroads (crossroads, crossroads) So you won't be lonely..." - Bone Thugs-N-Harmony read more

I definitely shop here always. But I hope for that one day that the staff will be up to standard. That one day I won't get a passive aggressive "there's a tag on it" when I ask for a price because I clearly looked and didn't find it myself and the associate should've been able to be diligent and kind enough to do their job of showing me. And maybe one day I'll walk in and their will be a fitting room attendant that is actually working instead of only working when it's kind of full and then when it's clearly down time, nobody is clearing the rack and mess of hangers next to the fitting room. You will definitely get your walk in-- get what you want try it on, without being bothered-- pay out with a dry cashier so not a waste of a second in conversation (if you like that)-- simple shop experience. But as someone who has been working retail as Salesperson, cashier, or floor merchandise, 5 years total now : they should definitely step up the quality in customer service. The quality in the clothes they buy are GREAT.. but that staff needs some tailoring. read more