Beware--very poor customer service! I chose this company out of 4 other quotes because the estimators, Claudia and Jerry seemed quite charming and knowledgable. Their bid came within $100 of the other companies and I wanted to support a small local company. Unfortunately, we had several communication problems and I was not happy with the resulting work.
It took about a month for them to call and schedule the job. Claudia left a message saying the guys would be out the next day with Jerry showing them the job. Next morning, the guys tell me Jerry couldn't make it, so I walk them through the job. I tell them I need to leave in a couple hours and have them show me where to park my car. Two hours later, they are knocking on my door asking me to tell them again which branches I want trimmed. I try my best to point them out on a 100' fir tree, especially 2 large branches Jerry had said needed to come off, but I can tell the guy isn't completely confident about what needs done. I leave a message on the company line, asking if Jerry can give the guys additional guidance. When I go to my car to take my son to therapy, I am completely boxed in by at least 10 huge fir branches. I drag the branches away myself (because the guys are obviously busy in a 100' tree) and leave. Nobody calls me back, and when I return home, the guys are gone, but the two big branches I had pointed out are intact. I call the company again and leave a message. When Claudia calls me back, she leaves a very snippy message saying she believes the guys have done a beautiful job, taking much more off than the original bid (and that's a good thing??), and the job is complete as far as they are concerned. I finally talk to Jerry 3 days later (they are horrible at answering their phones!) and he is just as rude and unapologetic. They have no interest in pursuing the job further (unless I want to pay extra), and deny that there could be 2 big branches weighing the tree toward the house. Excuse me, these branches are so obvious, my husband immediately said, "why didn't they take those two branches off" when he saw their work.
You know the kind of company rep that gets super defensive if you question their work and tries to make you feel like an idiot or a crazy person if you disagree with them? Yep, that's them. My recommendation for tree services is to go with one of the many highly rated companies in the area. Urban Arborist, Dominant Tree Service, Wizard Tree Service and Pink Chainsaw were all very professional, responsive, and reasonably priced when they provided bids. They have been in the business a while, which you can see by their high Yelp ratings. I should have trusted the reviews and gone with one of the bigger companies. Avoid my mistake. read more