A truly 5-star experience, beginning to end. Smooth, easy check in, rental agreement and receipts…read moreall reflected reserved vehicle and expected costs, vehicle was clean and fresh at pick up. When we came in at the end of our term to extend our reservation and convert the second leg to a one-way rental, the manager on duty (Jace?) went above and beyond to keep us on the road after a competitor we had planned to rent with tried to bait-and-switch our vehicle to a downgraded unit. Jace kept us in our current vehicle AND price matched the competitor's confirmed cost - saved our day/week! Will definitely keep the Enterprise Auburn location saved for future rentals!

Car wasnt ready. Then car was damaged. Then brought an ugly car out 25+ minutes later after back…read moreand forth. They could have called informed me vehicle wasn't available.

Very helpful and kind. Gave me a free upgrade and called to let me know I'd forgotten my garage…read moreopener. Highly recommend!

Samantha was great help... She did everything she can to…read morehelp me and my mom she is awesome..

Hertz Auburn, WA personnel Kelcey, was very rude and discriminating. She did not even extended us…read moreany form of assistance and support when our car rental was cancelled. She just left us hanging, without any car nor alternative solution to the situation. BAD BAD PEOPLE SKILLS.

I rented a car from Hertz recently for a trip to Portland…read more Booking the reservation through Expedia was easy, as was calling Hertz and correcting the dates I had the car reserved because I was a day off... I get there and get ready to get the car, but pretty much every computer was frozen so that was cool. Luckily the guy helping me was nice. I then was told we'd have to do a credit check for the car because I was using a debit card... What? If I'm going to pay for this reservation right now, what's the purpose of that? I've booked through other rental services before and haven't been hit with that, so that caught me off guard. I was told that the final price would be around $87 for the total rental... I was charged $208. And that's AFTER the $200 hold was lifted that they applied to the card upon renting. Won't use Hertz again. Nice employees, but the way the business is ran itself is ridiculous as they are just looking to charge you for things you shouldn't be charged for.

Lui is the best! And for efficient, very reasonably priced car rentals, you can't do better. This…read moreis a great alternative to the abuse you suffer at the hands of the big rental companies!

Lui was such a great help. I looked for rental cars for a recent trip to Seattle and most rental…read morecar agencies were sold out or requested an exorbitant amount for a short stay. I happened upon Mashariki Rent A Car on Yelp and I am so glad I did. Lui was incredibly communicative during the booking process. When I called to confirm my rental he recalled chatting with me the month prior. He picked us up at the airport and chatted us up about our stay and we learned a lot about his experience in Kent and his experience as a rally race car driver! A personable touch which I appreciated and you often get with local businesses. The checkout process was incredibly straightforward with no frills. Provide payment and proof of insurance, do an inspection of the vehicle and you are on your way. Just a heads up, the cars are used, but they are well maintained. When we experienced issues with the car Lui was quick to respond and resolve our issues. I look forward to booking with Mashariki Rent A Car during my next trip to Seattle.

I brought my vintage 1989 Trans Am GTA In for some minor cosmetic repairs. Hinshaw's did such a…read moregood job matching the paint that people who see it say that the car looks great! Other paint shops refused to paint it because it was more than 20 years old! The staff are great! The reception staff is very friendly and professional. Brian and Tom are awesome and quickly answered my questions! The body and paint guys have done a fantastic job! Thanks Hinshaw's team for taking great care with my dream car!

Truck was brought over on a warranty job through Doxon Toyota. Doxon has worked on my truck prior…read moreand seemingly handled it well. However i have never dealt with Hinshaw Auto Body on any sort of project prior to this job. Highlighting the pros of this job; paint itself was matched well and seemingly done correctly. Even went above and beyond (to my knowledge) and painted the hood which was not on the service bulletin to be warrantied. They were fairly open to me seeing the process and answering my questions if anything came up throughout. Unfortunately with any pros came multiple cons; starting with body pieces being incorrectly put back, gouging tint on all four windows without telling me, breaking headlight electrical plugs, lack of cleanliness (buffing compound all over the truck, some of which stained parts unrelated to the project), etc. Although a few of these items were corrected, others were slacked on. Overall i am disappointed in the service that was highly spoken of from Doxon Toyota. I would normally recommend body shops, dealers, companies, etc. But in this case it is nearly impossible to do so. I would hope in the future this can help customers be aware of what can potentially happen to your vehicle here and provide feed back for Hinshaw Auto Body to be more attentive going forward.

The staff here were great for me in and out. The vehicle seemed great but couldn't use the cruise…read morecontrol due to a front sensor being bad and now when I went to get gas to return the gas door won't open still going to give them 5 stars but this is not an issue I have ever run into ever

You know those companies with insanely long contracts full of fine print, where they rush you to…read moresign so they can take your money--and your soul? Yeah... that's this company. They don't treat you like a human being. You're just a number, a signature, and a transaction. The employees seem like they're only there to clock in and clock out--no passion, no sense of mission, no genuine care. Just fake smiles and scripted kindness. They don't care what you're dealing with or why you're there; they don't even really see you as a person. This is a car rental business, which means most customers are people in need. There should be some level of compassion, patience, and understanding. Unfortunately, that's completely missing here. Here's what happened to me: The night before renting, my wife and I called to confirm exactly what we needed so we could come prepared. We were told clearly what was required. The next morning, we showed up with everything--only to be told they don't accept my card, even though it's a Visa. The night before, they said they accept all Visas. If you don't accept all Visas, then don't tell people that you do. That's misleading, plain and simple. I stayed calm, gathered my things, and left, understanding that mistakes happen. I figured I'd double-check everything and come back fully prepared. Fast forward a week later: I return with everything they told me I needed. And suddenly--there are new problems with my documentation. Now it needs to be "a certain way," something that was never explained beforehand. I have a life. I'm married. I have kids. I don't have time for constant back-and-forth when I'm spending my hard-earned money. Business is a trade--money exchanged for service--and this place does not offer honest, efficient service. Bottom line: Unless you have a lot of time on your hands and want to deal with people doing the bare minimum, I do not recommend this place. My experience could--and should--have been much better.

After ending up getting towed to a Tacoma mechanic's shop, had to rent a car. It was late afternoon…read moreon a Saturday.Not as easy as expected due to lack of availability. Ended up taking an uber to this location in Puyallup . When I got there I was informed that there would be a long wait to pick up the car. Lots of people came in right after me. The place was closing in 20 minutes. And they were severely understaffed. (this seems the case all too often, in the quest to use AI to depersonalize large businesses & optimize profit) The Staff on hand that day were truly amazing. Doing their best in a difficult work environment. Especially Rachel who was in car detail dept but took charge that afternoon.. She informed everyone of the long wait. Ran around like an athlete, checking out the vehicles. And yet dealing gracefully with disgruntled customers. This review has is 4 star vs the 5 due to the understaff issue. Enterprise has always been my go to for car rentals..I certainly hope they will figure out their staffing situation. It really puts undue stress on their employees.

Hudson was super helpful, made the swap and the rental fast and easy. (Even though I was dropping…read moreof at a different location than I originally thought) Enterprise is a good car rental place just like the other top names, it's because they hire people like Hudson that sets them apart from the rest and makes them a great car rental place. Also why I keep using enterprise for personal and business needs .

Alaysha has been a pleasure to work with every time I come to get a rental or extend she is so…read morepleasant on the phone and handles everything smoothly. Thank you for a great experience renting from you.

Horrible experience. Horrible customer service! I reserved a moving truck 2 days ago to pick up…read moresomething from OfferUp. I get to the location this morning and it was just a drab feeling walking in. I greeted Cheryl ( it was quite obvious after a few seconds of silence that she would not be greeting me) Obviously annoyed she gave a dry attitude. Didn't have the size that I reserved. It was like pulling teeth to get her to open her mouth and explain the different coverage etc. I ended up saying (politely) You know what, I'm just going to cancel can you please send me a cancellation confirmation? If it was possible to be an more dry, the woman said I can't email you anything. That's it! No follow up no nothing! There was another customer who decided that she would go elsewhere also! What a twilight zone experience to say the least! I would highly suggest looking somewhere else! This location is independently owned and doesn't offer any structured method of running a customer service oriented business! 2 thumbs down! Uhaul took care of me with a smile on their face and fewer bucks out of my pocket!

When I came in to look at buying a car from Duffy's i looked at what a fair price would be on…read moreKelley Blue Book. The fair price for the 2016 Acura RDX with tech package & Acura watch package with 74,000 miles was showing me $18,500 was the highest price in the range from a dealer. This is why i asked for a $1,500 discount. Tahir the sales person said that Kelley Blue Book doesn't know that market. Kelley Blue Book was founded in 1926 and has been an industry standard to protect consumers and help them get a fair price on vehicles. Duffy's business model must be focused on preying on the credit challenged customer and getting them into financing a vehicle at above market rates. Your response to my review never addressed the nearly $1,400 accessory charge that was tacked on to my price estimate i posted. Funny how this charge appeared on my quote when we never talk about any accessories. This was your way of price gauging me since i asked for a lower price. I mean how dare a customer come into Duffy's and try to negotiate a lower price. Your narcissistic response confirms my review of what a douche bag used car salesperson you are. I do want to thank you for treating me with disrespect which lead me to leave your establishment. My daughter and I purchased a 2017 RDX top of the line advanced package with every possible feature, which is one model above the one I was look at buying from you. one owner vehicle with immaculate service record. We purchased it from Audi of Bellevue who listed it at the lower end on the KBB price. I did not try to negotiate a better deal because I already knew they were giving me a fair price. We ended up paying over $5,000 less than Duffy's with no hassles and all of the salespeople were very friendly. In the end I would never recommend anyone purchase a vehicle from Duffy's or Brandon Rheil, They are very dishonest and don't care about their customers. Do your research, there are better deals out there and much better people to buy a car from.

Bought an Altima and Eddy was the best! Very communicative,…read morehonest and very helpful! thank you very much && highly recommend!