The South Tacoma location advised me, 15 minutes before I was to pick up a car, that my confirmed…read morereservation meant nothing as they had no cars available, except 16 passenger vans. This basically left me stranded as my own car was going into the shop that morning. Confirming a reservation for nonexistent cars is simply incompetence. I did drive by their lot at the time of my reservation, while on the way to the shop where my car was to be checked, and observed MANY cars inside their fenced area but was told these vehicles were just not available.

I've been coming to this location now for about 4 years. The staff is extra professional and…read morepolite. I prefer renting local vs the SeaTac airport rental center( poor service and execution) If you have to wait a bit it's not due to the reps on duty. They have less staff available in the early morning when the returns come in. So I was told. I won't go anywhere else. I'm an Emerald rewards member so that's incentive to rent from them.

DO NOT RECOMMEND. I rented a car here for my girlfriend 2 weeks in a row so she could get back and…read moreforth to work while we were shopping for a new car(her old car died). The first week everything was fine, I booked online and was charged exactly what I paid when I booked. The second week I booked online again and everything seemed to be fine. Two days later, when checking my bank account I realized I was charged an extra $64??? I went back this morning to get an explanation and the owner told me it was for an additional driver? I never drove the car either week, just paid for it. He stated that the previous weeks rental I was given a "freebie" on the additional driver. I told him that was confusing and he agreed, but did not refund me or offer me a credit. Overall a very confusing and poor experience particularly regarding one person paying for a rental for someone else to drive. I would've rented another car from them this weekend and possibly the next depending on how the car search goes, but I will now be going elsewhere. The owner was also not the most friendly guy I've met in a customer service orientated business. Be careful what you sign and read the fine print!

Came here to book a car for our juander Mt. Rainier adventure. It was a smooth transaction until my…read morehusband pick up the car on this location. The woman who he talked at that time of the pickup was a bit soury and gave my husband an attitude. Telling us that they don't have the car available on the price that was advertised. And while doing the paperworks her brows are still meeting up and won't even smile or talk. We can tell that she is just in the perfect ruined mood. Really awful service we had from her. When we returned the car after two weeks, this other woman is the opposite vibes from the first that we encountered. Totally the friendliest and the kindest. Even greeted us upon entering their office. Most of all she was very grateful for returning the car neat and spotless from the first time it was given to us. We got the Prius car and the car did a good job throughout the trip. Saved a lot of gasoline which is so expensive at that time. Will surely consider this hybrid car renting the next time we juander. Mahalo for reading and happy juandering fellow yeeps!

10+ stars, I had an experience with these lovely folks today, I hit a huge snag in papers, and they…read morewere AMAZING to me. They bent over backward to work with me and find a solution that worked to get the issue fixed. Will forever recommend them from now on.

From the owner: A Auto Rental & Sales has been in business since 1991. We are a family business. If you are looking…read morefor a low-cost rental car or to purchase a personal vehicle, we can take care of those needs today. Do you need to rent a car? We specialize in low-cost rentals. If you have a valid driver's license, we will let you rent it. You must be 16 years or older. Call us today!

Rented a car from here after mine was totaled. Customer service was top notch from check-in to…read morecheck-out. Multiple team members were personable and made sure I had a great experience. Will definitely recommend this location to family and friends.

Wonderful service from the staff here while my car was being worked on. The young lady who helped…read moreme was very knowledgeable and answered all my questions. I was a little disappointed when she picked me up in a super nice jeep, and then rented me a mini van. I would have preferred the jeep, but I'm not complaining it was a nice Pacifica and got me where I needed to go. Pick up and drop off were extremely easy and if I need a loaner again I would definitely use them. I really liked that the guy called me to follow up after I dropped it off at the dealer. That was really great customer service.

Marco & Lauren helped me get into a reliable act after an accident highly recommended! Staff were…read moregreat & took good care of my family & I! Shout out to Mikayla at the gig harbor location also !

Really great experience all around. I recently had my car hit and my USAA insurance set up the…read morerental car. So easy to work with them and they called to verify my pick up time and had no issues when I changed the time and date for scheduling reasons. They picked my up to get my car and to turn it in. Fast friendly great service. The car was clean and serviced recently. No issues at all. I will use them again!

I have 35 years of experience with car rentals, managing dealerships for 25 years especially. Few…read moregood experiences stand out over the years. This experience is one, Ian greeted me friendly and was beyond helpful in every way making sure I got all the rate discounts i qualified for and even closed the shop put a sign up to give me a ride home! Can't expect anything more from exceptional service! Thanks for your professional attitude and being a good person! Ill be back soon

DO NOT RENT FROM HERE! Rental pick up reservation was 4pm on a Friday. They had given the vehicle I…read morereserved (an SUV) to someone else. My options were: pay extra for an upgraded vehicle, wait for them to clean another vehicle (they close at 5pm and had sent the cleaner home at 4pm), or take a less expensive vehicle (basic 4 door) with no refund/discount. Fine. I rented the 4 door. It was a tin can but whatever. Gas gauge was at 3/4 tank, and I returned the rental after fueling to 3/4 a tank. I just looked at my emailed receipt. They charged me an additional $23 for refueling!! I called Hertz to complain and request refund. Their process to debate a refuel charge, requires you to email your gas receipt to a specific email address. They have a whole "press XX for refuel dispute". WHAT A RACKET!

What a cool experience! I was intimidated at first--the idea of driving such an expensive and…read moreexotic Lamborghini was a little scary--but I was pleasantly surprised at how easy the car is to drive. Process for pick up and drop off is very easy. Customer service is exceptional. I would absolutely do this again. Thank you!

Mike was amazing. We rented out his Kia Sportage for a week and loved it. The car was a little…read moretight for all 4 of us PLUS our bags and camping gear, but that's just how it goes. Mike was great at providing everything we'd need... soap, toilet paper, a cooler, bedding... everything! He was prompt in returning the security deposit, was very accommodating, and not too far from the SeaTac airport. My mom and I are already planning another trip to Washington next summer and will definitely try to book with Mike!

From the owner: Licensed Car and RV Rental Agency located in Tacoma, WA offering a Unique Selection Of RV Rentals…read moreincluding Motorhomes, Campervans, Micro Campervans, Camper Cars, Travel Trailers serving the Seattle region. We are a home based business and are open to our rental customers offering car and RV rentals online.

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.