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    Carroll's Garage

    4.1 (17 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 week ago

    Services - Carroll's Garage

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Carroll's Garage Photos

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    Aaron C.

    How`d you know Snickers is my favorite?

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    Review Highlights - Carroll's Garage

    Needed a minor part replacement and Aaron was able to order it and get me serviced the SAME day and his work was great.

    Mentioned in 7 reviews

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    Car Smart Auto Service

    Car Smart Auto Service

    (50 reviews)

    If I could give zero stars I would. My vehicle hit 100k…read moremiles, so I booked a "scheduled maintenance" service appointment online. I dropped off my car in the morning. Joey took a look at his computer to see what the recommended 100k svcs for my vehicle were, and told me that if I chose to do "all" of the typical svcs that I'd be looking at about $1,400 out the door. I was NOT expecting that. But he assured me that they would do an inspection and send me a report for me to review before they performed any services to my vehicle. When the report was sent, it lacked transparency on cost. There was a long list of "required" and "recommended" services. Yet there was not a total cost estimate, or even itemized estimates on each service listed. That was disappointing. After seeing the long list I immediately called to verify that I would have a chance to review this list before anything was done, some of the verbiage on the report sounded like the work had already begun. But the man that answered the phone assured me that nothing would be done until I spoke to Joey and authorized it. So, I took my time and read over the inspection report. Joey called me while I was reviewing it. I asked him to go through each item and advise me of the cost. I was taking notes and writing the amounts down next to each svc on the report. He did push me to do certain things, but once I was able to get him to pause, I told him that there were 3 specific services that I was considering having done on that day, and asked for the out the door total for those specific 3. He quoted me a number that did not match the amounts he told me, (nearly $200 more) so I pushed back. He then said "oh, I thought you were wanting this 4th service too". Um no, I specifically asked for the total of 3 services and he tried to add a 4th into it, I guess hoping I wasn't paying attention? Not what I want to think, but certainly how it felt. I told him I needed some time to decide, as the list was much longer, and the cost much higher than what I was expecting, and I wanted to review the options with my husband and get back to them. It left me thinking about the "out the door" cost he quoted me at drop off.....I don't know how I was ever supposed to leave paying 1,400 when over the phone he advised that the cost for spark plugs alone was 1,100. I felt bad, knew I was taking too long to decide, I felt I had it narrowed down to 3 services but it was getting late in the day and there was no reason for me to leave my car there overnight. I arrived to pick up my vehicle. Since I had not called Joey back to authorize any services, I explained to him in person that I was going to pick up my car and talk to my husband that evening in order to make my final decision on what I wanted done. He seemed unhappy with that, but was getting ready to give me my keys back. But before that, he told me that we just needed to square up on the oil change that they had performed. Huh? I questioned him on if and why they performed any services if I had never called them back to authorize any. He pushed back at me claiming "you signed off on that this morning". I signed off on nothing. He pushed back at me again, claiming "yes you did, that's where this all started in the morning, with an oil change". No sir, I did not book nor bring my car in because of an oil change, I specifically booked my 100k service, and of course it was one of the items on your long inspection list but I was assured nothing on the list would be done without my say-so. He got an attitude and told me "well I guess you got a free inspection, and a free oil change, and I guess I'll just figure out the money side of it on my end". He treated me like some kind of thief with negative intentions. It is NOT the customers fault that you performed an unauthorized service. But if you wouldn't have gotten an ugly attitude with me and make me feel SO awkward and uncomfortable, I would've simply offered to pay for it, as I DID intend to return for services. But I will never be going back to this place again, or recommending them to anyone.

    I decided to try Car Smart on the referral from a friend. They got me in…read morethe next day, did the oil, and informed me I needed a serpentine belt. I agreed, they did that in about half an hour and I was on my way. The price was fair. I was very happy.....quick and fair. I will continue to go there.....hoping they keep up the good work !!!!!!!

    Carroll's Garage - autorepair - Updated May 2026

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