If I could give zero stars I would. My vehicle hit 100k miles, so I booked a "scheduled maintenance" service appointment online. I dropped off my car in the morning. Joey took a look at his computer to see what the recommended 100k svcs for my vehicle were, and told me that if I chose to do "all" of the typical svcs that I'd be looking at about $1,400 out the door. I was NOT expecting that. But he assured me that they would do an inspection and send me a report for me to review before they performed any services to my vehicle. When the report was sent, it lacked transparency on cost. There was a long list of "required" and "recommended" services. Yet there was not a total cost estimate, or even itemized estimates on each service listed. That was disappointing. After seeing the long list I immediately called to verify that I would have a chance to review this list before anything was done, some of the verbiage on the report sounded like the work had already begun. But the man that answered the phone assured me that nothing would be done until I spoke to Joey and authorized it. So, I took my time and read over the inspection report. Joey called me while I was reviewing it. I asked him to go through each item and advise me of the cost. I was taking notes and writing the amounts down next to each svc on the report. He did push me to do certain things, but once I was able to get him to pause, I told him that there were 3 specific services that I was considering having done on that day, and asked for the out the door total for those specific 3. He quoted me a number that did not match the amounts he told me, (nearly $200 more) so I pushed back. He then said "oh, I thought you were wanting this 4th service too". Um no, I specifically asked for the total of 3 services and he tried to add a 4th into it, I guess hoping I wasn't paying attention? Not what I want to think, but certainly how it felt. I told him I needed some time to decide, as the list was much longer, and the cost much higher than what I was expecting, and I wanted to review the options with my husband and get back to them. It left me thinking about the "out the door" cost he quoted me at drop off.....I don't know how I was ever supposed to leave paying 1,400 when over the phone he advised that the cost for spark plugs alone was 1,100. I felt bad, knew I was taking too long to decide, I felt I had it narrowed down to 3 services but it was getting late in the day and there was no reason for me to leave my car there overnight. I arrived to pick up my vehicle. Since I had not called Joey back to authorize any services, I explained to him in person that I was going to pick up my car and talk to my husband that evening in order to make my final decision on what I wanted done. He seemed unhappy with that, but was getting ready to give me my keys back. But before that, he told me that we just needed to square up on the oil change that they had performed. Huh? I questioned him on if and why they performed any services if I had never called them back to authorize any. He pushed back at me claiming "you signed off on that this morning". I signed off on nothing. He pushed back at me again, claiming "yes you did, that's where this all started in the morning, with an oil change". No sir, I did not book nor bring my car in because of an oil change, I specifically booked my 100k service, and of course it was one of the items on your long inspection list but I was assured nothing on the list would be done without my say-so. He got an attitude and told me "well I guess you got a free inspection, and a free oil change, and I guess I'll just figure out the money side of it on my end". He treated me like some kind of thief with negative intentions. It is NOT the customers fault that you performed an unauthorized service. But if you wouldn't have gotten an ugly attitude with me and make me feel SO awkward and uncomfortable, I would've simply offered to pay for it, as I DID intend to return for services. But I will never be going back to this place again, or recommending them to anyone. read more

I decided to try Car Smart on the referral from a friend. They got me in the next day, did the oil, and informed me I needed a serpentine belt. I agreed, they did that in about half an hour and I was on my way. The price was fair. I was very happy.....quick and fair. I will continue to go there.....hoping they keep up the good work !!!!!!! read more

I brought my car in to address an oil leak and specifically mentioned to the service representative, that it appeared to be related to the turbo. After their inspection, I was quoted $6,200 for a turbo replacement and was strongly encouraged to use their no-interest financing to move forward with the repair. Thankfully, I decided to get a second opinion at a Volvo dealership in Fife. Their assessment revealed the issue wasn't a failing turbo at all, but leaking gaskets in the turbo line -- a much smaller repair costing under $1,000. This experience left me with a very negative impression of this shop. The significant misdiagnosis, coupled with the push toward unnecessary financing, raises serious concerns about the accuracy and integrity of their services. I would caution others to seek a second opinion before authorizing costly repairs here. read more

I was in need of changing my windshield wipers, and the people at Car Smart were so generous!! they changed the wipers I brought in and I was instantly on my way. no charge but friendly generosity!! Thank you gentlemen! read more

Tried to charge me 3500 for an alternator and repair called 4 other shops said they would repair it for 1500. When you look up the national register for Going rates on parts and labor Car Smart was not even in the ballpark. They're a ripoff and I would never do business with them again read more

Needed minor replacement part and I already explained to the advisor what was wrong with the vehicle. But when I went in today, they told me at the counter that diagnostics would be $196.22. Nope. I spoke to Joey and he told me the repair estimate would be around $190. Nope. Go somewhere else. read more

I would leave this place 0 stars if possible. They charge extremely unreasonable prices. I was charged over $1000 and they admittedly didn't fix anything. Over the phone they said it would cost about $1600 dollars for a fix, but then later told me that was to INSPECT the car to find the problem which i never would have agreed to. They then said the real fix would run me $4k which i refused. Anthony is another piece of work. He was extremely rude when i asked about the outrageous price they were charging when they literally did not fix a thing. Would highly advise anybody considering this place to look elsewhere. They are rude and overpriced. I was scammed. Save yourself the trouble. Many other commenters will tell you the same thing. Avoid at all costs. Cant put into words how upset I was when I essentially threw more than a thousand dollars out the window. read more

Brought my 2002 Chevy Tahoe because it was leaking oil on the ground , they found that the place that changed my oil didn't tighten oil filter. They charged me $184.00 and sent me back to where I had it changed, didn't even tighten the oil filter. I WOULD NEVER Go BACK THERE!!! I will tell all my Sumner neighbor's and customer's to stay away read more

Stopped in without appointment due to my back door latch stuck so the door would not close. They were able to walk out and fix it immediately. Such an easy fix when the dealer wanted to make a 1hr appointment. Very thankful and would go back if I need anything else read more

I've been here before, and they installed a headlight for free when I popped in without an appointment. But I will never go back. Took our car (34k miles) to them for some transmission problem, and after a $500 diagnosis, they said we need a brand new transmission, and they would get started right away for $10k (but the ONLY one left was in Denver and would take 2 weeks). We instructed them to put in new transmission fluid first, per suggested of a friend/mechanic. 3 days later (and $1100), our car runs fine. Talked to a transmission specialist, and he said that if the transmission truly needed to be replaced, putting in more fluid wouldn't have done anything. Side note: you can get a new transmission for my car at Auto Zone for $2500... Warning to folks, they will rip you off!!! read more

If I could give this place 0 stars I would. Please take your money and time somewhere else! They tried to overcharge me and Anthony has 0 customer service and was horribly rude to me when I asked him details about what they were charging me. He should not work in the customer service industry horrible experience and they want to rip you off read more

I had problem, i work in sumner so googled a mechanic. Car smart popped up.my heat quit blowing in car, They installed new blower motor and oil change in 1 day while i wass at work. I was impressed. There not the cheapest place in town. But u get what u pay for. Michael at front desk was cool also. I would go back for sure. Waiting room was impressive also. They had snacks and drinks. read more

Car Smart Auto Service - Auto Repair Near Me - Sumner, Washington

I have taken 2 cars to be repaired. They are very helpful and honest on both vehicles. One needed more work than it was worth to me and I did sale that one. The other car is a classic 1972 corvette. Had work last year on my carburetor great job This year it needed wiring done perfectly great job. Hard to find a mechanic that can work on classic cars. Great job and they are the only shop that I would trust with a car I have owned since 1974. I recommend any time to every one. Great work Thanks Julie read more

We had actually used this shop before with decent results. Although expensive, usually can address the problem in a timely manner. We recently had issues with our 89' Wrangler and were told it was the fuel pump. $900 dollars later and over 3-weeks total in the shop jeep runs worse than when it was dropped off. To add insult to injury we were told it also needed a clutch for another $1,600...after towing back home found out it actually did not need a clutch...still runs horrible. read more

Car Smart Automotive Service in Sumner is worth the drive, wherever you are from! Professionalism, knowledgeable employees, quality materials, thoughtfulness, and attention to detail are standards of this locally-owned business. You can trust your "baby" with them. read more

Car Smart Auto Service - Nice waiting area, clean bathroom, good coffee and friendly staff await you! (Oh, that is Uncle Phil!) - Auto Repair Near Me - Sumner, Washington

Very nice people to deal with, up front with pricing. They stood behind their work and corrected an issue with no questions asked! I'm really happy with the work they did and their immediate, no question asked follow up correction they made for me. read more

My friend recommendation Car Smart to me because he had taken his car there for the same concern and Cameron helped him out. His window wouldn't roll up like mine. He was charged $200 for parts and labor as this is an easy job as he told me. I took my car in and was told it would be $135 to just look at it and then the parts charge. My final invoice was 3 times that at $620. They also said that when my window dropped it messed up my tint. This is not true my window did not drop. It rolled down and then I could not roll back up. The technician must have damaged it durning the time he took door of. My recommendation is to shop around first and take pics before dropping off. I feel like I was taken advantage of. This sucks especially around the holidays. I hope the technician fesses up and tells management he did it. Now that is another added expense to fix the tint on my window. read more

I brought in my car for a sticky clutch pedal to have them look at. The customer service and interaction I had with the employee was great. He was very polite and friendly. I did also ask them to look at my window that showing problems going up/down. I did not realize until picking up my car that this would be charged to me as a separate diagnostic fee. I should have asked, but I also feel they should have been up front and honest about if they are going to be charging separate fees, and how much. Total for looking at my clutch+window came to $247.89. Also note that both diagnostic summary's stated additional diagnosis and testing time may be required at additional charges. After posting edit: Also note that I was quoted $2,861.89 to replace my clutch, when the average cost of replacement is between $1,109 and $1,221. https://repairpal.com/estimator/nissan/350z/clutch-replacement-cost read more

I took one of my fleet trucks here for a pre-buy inspection. The 2007 Colorado was inspected by them and they noted issues that seemed to be normal, however they missed some major issues I'm now stuck with. They missed these items that were problems within days of owning the truck. -Transmission slipping -Didn't pass emissions -Tire Pressure System faulted If would of known these issues I would of asked for a price decrease during the sale. Disappointed their inspection was performed thoroughly. Only reason I'm giving two instead of one star is the staff was extremely friendly and nice. read more

Excellent service! I had a small issue with my Jeep's windshield wipers and called Car Smart first thing this morning (talked to Jeff - he is awesome!) to get an appointment. Sure enough I was able to get a same-day time frame to bring it in on my lunch break. I was in and out within 40 minutes and Cameron was extremely upfront about the repair process. I have been looking for a place to take my Jeep for regular service and I believe I have found it. Amazing customer service. read more

These guys have been a huge help in getting our vehicles repaired and back on the road. Very knowledgeable and skilled technicians.

I have been using Car Smart for over a year now. They have always been prompt and efficient. I would recommend them for auto services. Allen Still read more

These are wonderful folks. Thank you Jeff & Cameron. They performed wonder repairs on our car. When we had additional repair needs; they even provided the labor for installation of a new transmission that was under warranty. You will not find any better service or support than here! I would highly recommend them. read more

Great place, got me in quick and was out in an hour. Clean facility, knowledgeable staff, and great can do attitudes. Although nobody wants to go to their mechanic, Car Smart is worth the visit read more

Service was great here! They're very knowledgeable. They had a mechanic ride with me in the car to see what the sound was which is super smart and I've never had an auto place do before! My transmission was slowly going out and they topped me off with fluid and had me call in to the dealership to see if it was still under warranty and it was! They could have just done the transmission repair and charged me a ton but didn't! They told me what to tell the dealership and what questions to ask and held my hand through the process to get me a loaner car and all. I'd highly recommend as it can be hard to find auto repair with integrity. read more

Car Smart Auto Service - Nice Waiting room - Auto Repair Near Me - Sumner, Washington

$2,000 dollars...my check engine light came on the next day. After they "fixed" my fuel problem..and four gas caps later...! Carrolls Garage by 410...fixed the problem in three hours, charged me for parts only....you be the judge. read more

I've worked with Cameron at CarSmart for years, starting when they were at their Auburn location north of where they are now in Sumner. They've always given me the straight scoop and did a great job with my vehicles. Highly recommended! read more

We were referred to this shop when our regular one was full. They made a simple error in connecting hoses that resulted in expensive repair. As they continued to fix the problem, new problems arose and so did the bill. We had to actively seek out the owner (after the error on their part) who agreed to compensate for the mistakes. Drove out of the lot and our rig immediately started having more problems related to the work they said they did. Lots of little mistakes, causing expensive problems, owner had to be actively pursued to correct their mistake. Taking rig to our final shop as I do not trust them to fix it. In the end, more problems now than before they performed the "tune up". Go elsewhere until they can do better training of their employees and do a better job of communicating with each other. read more

Had my truck towed from work, where it wouldn't start, to Car Smart based on their proximity to my home and the positive reviews I found online. I have always done my own car maintenance. Performed engine swaps, performance upgrades, brake upgrades and more. I just didn't have time to do the job my truck needed, and it was way too cold in my garage! I couldn't be happier with the service I received. They were fast, thorough, and fair. I was kept informed on the progress, and given an accurate quote before work started. Would definitely recommend them, and use them myself again. read more

TERRIBLE TERRIBLE TERRIBLE!!! Had my car towed here after it wouldn't start and they told me my entire steering column needed to be replaced and quoted me $1650 after an $80 diagnostic fee. Had a family friend look at my car a day later and come to find out the problem was a $50 dollar part and he would have it done within 48 hours. Total scam. AND NOW THEY WONT REFUND MY DIAGNOSTIC FEE!!!! Unbelievable!!! read more

CSAS is a solid choice for auto service. They were easy to work with, flexible, and provided great customer service. I didn't get the impression they were taking advantage as I do with most auto service providers. Highly recommend! read more

Have taken my car here several times in the past, but this will be the last time. Took my car in for a replacement starter. Based on the symptoms, I knew it could have only been the starter, which is what I requested. The adviser said that they wanted to check other items to make sure it's the starter. I said 'sure, go ahead'. What he didn't say was 'these are the checks we'd like to do and here is the cost'. I found an extra $135 on the bill. He called me to let me know the starter would be $245. I figured that would be the cost since I searched for them online. I found NEW starters for that much but it turns out they installed a REMANUFACTURED one for that price. I saw that Autozone had the same starter with the same lifetime warranty for 1/2 that much. I'm happy that they were able to do the work in a day, but who couldn't? They're not up front about telling you EXACTLY what they're installing and EXACTLY how much the other 'component checks' will cost. Also, I posted a 2-star review on their website which never showed up. They only post 4 and 5-star reviews. Beware! I won't be back. read more

Charging an 89 year old man 200% of the actual labor and parts cost? Deplorable. If I could leave zero stars I would. This business is shady as ever. My 89 year old grandfather needed a new starter installed in his 2005 Buick Lesebre and chose to go to Car Smart Auto Repair because it was close to his house. They installed a RE-manufactured starter (without telling him it was re-manufactured) instead of a NEW one and charged him $412.26. Not knowing who else to go to, he agreed. We found out it was a complete and total scam as we stood up for my grandfather and called around to see what other mechanics were charging. They charged 200% of what it would actually cost- around $ 200.00 Don't let me forget they also charged my grandfather service fees for old shop rags. We have the invoice. DO NOT GO HERE IF YOUR'E VULNERABLE IN ANY WAY- AGE OR GENDER. read more

Brought my dodge in for a diagnosis. Cameron got it in, diagnosed it and called me exactly when he said he would. He told me what the issue was and was very thorough. I had 2 cracks in my radiator and a bad thermostat. He gave me a quote and offered to get the repairs done that same day. They were awesome. They got the parts ordered and my car was back to me by the end of the day. I am super impressed and thankful! My car is back to running in great condition again! They were very professional, did great work and had awesome customer service..not something I see too often these days so thank you Carsmart and Cameron at the Summer location! read more

Bought boys a jeep... Found out that it needed way more work then we thought BUT got a Military discount... No BS, no run arounds just honest to God employees who know how to run a damn good business!! We feel confident about them driving it now & that is priceless! read more

I took my 97 nissian altima to have it a diagnosed why it wouldn't keep running. Jeffery diagnosed bad IAC motor and MAF sensor was the problem . I ok the repair which was very expensive because he said there was only one part in California and the cost would be $451.88. With the labor and fees the total was $959.69. I had the service done because I thought I could trust his diagnose and that the car would be running good again. When I go to pick it up Jeffery said there might a possible vacuum leak coming from intake manifold gasket which would be additional charge to fix. He said to drive it a couple of days and bring back to check fuel trims. I did bring back cause it was doing the same thing and he said it was intake leak and would cost $800 more. WHY on earth would I spent $959 if I knew that would not fix problem and then be told it might be something else. I went down to Car Smart to speak to the owner but he was not there I left my phone number and said I was not happy and to call me. NO ONE CALL BACK. Please take your car someplace to get fixed . Update: Jeffery the owner did call me back and I arranged to bring car back there to have the manifold gasket replace At No Charge to see if that would solve the problem. I appreciate his concern to keep me happy as a customer and told me to drive it a few days to make sure it is running ok and anymore problems to bring it back in. read more

Impressed is a word I don't use much when it comes to car service, or service in general. I tend to do, or as much as I can, work on my own vehicles. I needed some work done on my wifes car and had no time in my schedule. They were friendly, honest and straight forward, and timely in diagnosis and repair of our vehicle. Car was clean, and from start to finish, excellent service. Thank-you, I don't take this for granted, and I'll be back! read more

My husband and I have taken his car here a couple of times, and they did not disappoint! The staff is knowledgeable, trustworthy, and quick. They were able to get us in same day for a window motor and regulator, and charged us $200 less than we were quoted by another company. I would definitely recommend this business! read more

We hired these thieves to repair our car they charged $1500.00 to make the repair . The next morning I found a large puddle of oil under the car. Returned the car for them to check out . The tech that worked on the car broke a part causing the leak. They said no problem we will take care of it. A week later the car was still in the parking lot untouched. We were told the mechanic who made the mistake is on commission and they wont fix our car until he has no paying jobs lined up . We are now having to pay another shop to fix their mistake . read more

Friendly, trustworthy and knowledgeable staff, they really made me felt at ease with the repairs I had to make. Prices are great and very fair and most of all, their thorough analysis of the repairs I needed to make gave me such a better understanding of my vehicle's status. Highly recommended! read more