Had exhaust leak. Dealership told me replacing exhaust system with OEM was not worth the cost and I…read moreshould go to a muffler shop to see if it can be repaired. Topgun said there were too many leaks to repair but I got a quote for custom exhaust. Also shocks and struts were recommended because I had very minimal wear of original shocks/struts and recommended I get them done together for a discount. The new exhaust caused a check engine light and I had to go back to topgun to have that cleared. Welds on the custom exhaust are the worst looking welds I have ever seen and 6 months later I am already having leaks. The sway bar was not reconnected properly and broke (had another shop fix that). The shocks and struts were so cheap that they are already falling apart. Prices are cheap but so is the quality.

This is the only mechanic I've ever wanted to pay more money than I owed. Neil is such a stand up…read moreguy and they made my WRX sound better than it ever has. These guys are great and don't mess around. If you want your car to be in safe hands come here.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

This is an honest, tenacious mechanic. Spencer helped our son with a complex electrical problem…read morewith a FORD Hybrid Fusion. He will earnestly resolve issues with integrtity and respect.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

If I could leave 10 stars I would. First off they are very fair when it comes to cost, let me say…read morewhy. Last year my coil went out on my 93 Dakota , it sit in the front of motor two bolts and its off put a new one up and plug it in your done. That cost me over 600 dollars at a shop in auburn... So I was quite relieved when they did much more extensive work on my Dakota and my bill came to not much more than what I paid for that coil job in Auburn. My truck had been down for 5 months as I kept hiring people to work on it at my home, that was a mistake, I finally said enough ...and got it down to Carroll's and they had it figured out quickly as to what the problem was , I needled a new PCU.(computer ) Since you cant buy these from anyone, or any store and it has to be an exact match right down to the transmission. My truck is a 93 I had to research and finally found one, I had it shipped over night and since I didnt have a vehicle they came up and picked it up from my house. 2 hours later I got a call saying my trucks is done What a relief and to top it off , Alex the owner would be picking me up to take me to their shop. To me thats first class operation... You cant get that type of service anywhere...So i highly recommend Carroll's Garage good group of people ...Alex and Aaron big thankyou

I have been to this garage before and always had good service and reasonable pricing. I recently…read moretook my jeep to a mechanic in Seattle and got an estimate for the work I needed to have done and it was twice as much as Carol's charged me. My experience was easy to do business with, fast and great customer setvice. A nice surprise was they really have made improvements to the building as well, which was nice to see and I'm glad that they seem to be thriving. It's a great benefit to our town to have a reasonably priced, trustworthy garage that can do work on your car. It's a huge win for Sumner because these places are hard to find these days.

Mark was fabulous! This place is honest and respectful. They explained things in words I could…read moreunderstand and I never felt like they were trying to take advantage of me. I've had a lot of bad experiences with repair shops and I think I've finally found a good one! Thank you for your help this weekend! I greatly appreciate it.

They were quick to reply & with a quote, very friendly, & amazing service. The cost for repair was…read morefair & fast. I will be going g back.

Wonderful experience having my BMW serviced here. Excellent service with great staff and great…read morecommunication. Bringing my other here for service soon.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Dropped by on a Saturday afternoon for a quick tire swap; and was in and out within 15 minutes!…read more Steve was highly accommodating, and met above and beyond my service expectations. Their pricing is very reasonable and competitive. Thank you guys again!

Went in to get a leaky tire fixed and they patched it quickly while I walked down to Electric…read moreCoffee. I got back and they didn't charge me. Everyone was friendly and there to help from the first call to drop off and pickup. I'll be back when I need new tires.

Professional, reliable great customer service , since I bought a used car I've been taking it to…read morethis shop no problem fair prices and great options for the customers.

I have a 84 ford p/u that was running rough. Discovered nobody want to work on any over 20 years…read moreold or they charge alot more to look at and work on it. Called Juline at Easy street auto, 8425 pac hwy E Tacoma. She said bring it in we'll take a look at it. Gave me a 15 minute free look by her mechanic, he figured it out right away a vacuum leak from a cap plug. They didnt even charge me. I went down the road picked up the cap and it runs great. Thanks to the guys at easy street. Mike N.

I have a 2009 Audi A4 2.0t, this is the only place I bring her. Kassel has done a new manifold, pcv…read morevalve, rear main seal, clutch, and this most recent trip the timing chain and cam guides. I love Kassel because they are fair and knowledgeable. I first met the crew when they hosted a pre-meet for a Leavenworth event and they handed out little swag bags with a coupon. They have always done little 'freebies' in my mind. When I needed the rear main seal they didn't charge me extra labor to put in a new clutch since they already had the trans dropped. The clutch was an extra $1000 part with a couple grand for the rear main but I really appreciate them doing that then and saving me thousands down the road. They also will not warrant work unless certain parts are also replaced. When I had my manifold done they made me replace the pcv valve too (bad pcv can blow out your seals) and I happy they did! It ended up failing but was warrantied so they replaced it for free. If you are not ready to drop thousands on repair, don't buy a German car. If you do get one I highly recommend Kassel.

I went in for an oil change on my 2001 Mercedes S430 with 65,000 original miles on it. It is parked…read morein my garage and no oil has ever hit the floor. After an oil change at kasell. The technician sends me a picture of the bottom of the motor and oil pan completely covered in what looks like fresh oil and he tells me that it needs a rear main seal, which is a transmission out job for $4000. I had the vehicle towed to another mechanic that in 15 minutes discovered the gasket on the oil filler tube was pinched and the leak was coming from there when The motor warmed up. It was blowing oil all over the top of the motor dripping down to the bottom, explaining the fresh oil all over the bottom of the motor. he cleaned it off replaced that gasket. I've driven the car 3000 miles and not a drop has hit the garage Kassel wanted to charge me four grand and start attacking the rear main seal which I'm sure they would've done. This is either out of malice or ignorance. I'm not sure which one is worse.