A friend recommended this when my Jeep started needing repairs. They had the cheapest quotes in the…read morearea for replacing breaks/ power steering/ and heating issues. They always did the work quickly and would have my car available for pick up within a day or two. The manager always answers the phone and is friendly. He always thoroughly listened to customers concerns and explained what the mechanics would focus on. While in the waiting room I over heard his conversations with other customers and it was great to hear him explain the repairs that would be more urgent so that you can get the repairs needed until your next paycheck if you couldn't afford to have everything done at once. 10/10 would recommend

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

I had a flat tire and he came and fixed it. he was here on time. he did good work. he Even checked…read moremy fluids and washed my windows

I visited Mike's because I knew a friend uses them regularly and really trusts them. In my case, I…read morehad an issue with my Honda air conditioning and since I'm fed up with Honda service, I thought I would try a local shop. The very polite woman who answered the phone told me that sometimes they don't have the appropriate equipment to do the work and suggested I run by so that they could check. I did and they promptly check my vehicle then told me they didn't have the equipment necessary. I love honesty! They were very helpful and straightforward, and in a world where sometimes you can't really trust repair shops Mike's is a breath of fresh air! If you want a mechanic, you can trust to be honest with you, check out Mike's .

I've gone to Puy Auto Tech several years ago for different vehicles that i no longer have. The…read moreother day, my daughter's window on her VW Jetta would not go back up and I wasn't in a place to help her. I suddenly remembered P Tech. They got her in the next day right away and did a great job helping her with a very fair price to get her window fixed compared to other places she called. I'm very appreciative that they demonstrated the same care and concern as in the past for her. I don't know if Larry is still owner or working there, but he has always been fair and helpful.

This place was great until it wasn't. I think he might be tired of his job. I sent my van in to get…read morefixed and he fixed what I asked, but the horn stopped working after and I told him that and he said I would have to pay extra to have it fixed, even though he broke it. My dad looked under the hood and found out it was just a fuse that needed to be put back, but the request to fix it was met with so much attitude and disdain. Too bad, because we appreciated his hard work until that point.

I guess I should have read more reviews about this place before I brought my truck in... You know…read moreyou're in trouble when you pick your vehicle up and the guy at the counter asks you after he collects your money "you know your check engine light is on right?" "Not when I brought it in" I said and was told that that's not their problem. They had done a diagnostic when I dropped the truck off and there's no mention of a check engine light. I brought it back in and they found that my glow plugs went out. "That happens all the time and we won't fix it for you unless you pay us" is what their mechanic Josh actually told me. Well it happened in their shop but I suspect it does happen quite a bit in there. So to sum it up be prepared to get your vehicle back in worse shape than when you brought it in and that you'll have to foot the bill for it.

I had the absolute worst repair experience of my life with this shop, which surprised me because I…read moretook my car here a few years ago and everything went fine. But this time, the owner Steve was rude, unprofessional, and misleading, and our car left with a new issue that they caused and refused to fix and is now having the same problem that we took it in for less than 6 months later. Our car was having issues starting and lights on the dashboard were out like the speedometer and gas gauge. When we brought it in, Steve kept getting our car confused with other cars and originally quoted us the wrong work. Then he called back and said they had the wrong car, quoted us for new alternator and battery. We asked about the dashboard lights to get the full quote and he impatiently said they couldn't even look at that yet. He refused to talk about it, said he needed to do the other work, which didn't seem true but we decided to go ahead with the other work since it was already there. He called after the initial repairs and said they noticed the dashboard lights were out, like that was something new. And that their electrical guy was out of town for 2 weeks. I asked why they never told us that upfront, we could have waited to bring it in, and he claimed we'd never mentioned the issue! I mentioned it in detail when I scheduled the appointment and me and my partner had brought it up several times since, every time we talked to him, including a few hours ago that same day. It was confusing and sort of scary. I couldn't tell if he truly forgot, which seemed impossible, or was being intentionally manipulative. He suggested we drive the car home and bring it back in a couple weeks for the other repair. When I said it was dangerous and illegal to drive without the speedometer or gas gauge readable, he said it was "only a mile" so it was fine. He essentially advised us to break the law and risk our safety. We said to just keep it there until they could do the repair. They had our car for almost A MONTH waiting for the electrical guy then having it seen at an electrical shop because they couldn't figure out how to fix it. When the repairs were finally done, he called and said, "It's fine if the new odometer reading is 30,000 miles higher than the old one, right?" What?? Apparently replacing that part with a used one changed the reading and there's a way to fix it but he refused and said we'd need to do that elsewhere. We were given no warning that it would happen prior to the repair and we complained but he wouldn't make it right. Any time I tried to communicate my concerns about what was going on, Steve was downright mean and condescending. They gave our car a new issue and refused to fix it. It has an incorrect odometer reading that will cost extra money and time to fix. We were able to successfully dispute the charge for the dashboard repairs as it was clear the shop was in the wrong, but that doesn't fix the problem. And to top it off, less than six months later, the car is having starting problems again and one of the dash lights is out, so whatever they did didn't fix the underlying issue. Horrible repair shop, horrible experience. The whole thing was so stressful and upsetting and a waste of A LOT of money. I don't know what happened since a few years ago, but do not go here.

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

I'm so glad I found this place! My Honda Odyssey acting up when I was on vacation. Even though all…read moreof the other places around were booked, they took me in and worked on the issue right away. The problem was quite tricky and required some computer diagnostics. They have all the fancy computers and diagnostic equipment. But more importantly they have problem-solving skills and patience. This is definitely my go to place from now on.

My family's been bringing our cars here for as long as I can remember. You won't find a more…read moreknowledgeable and honest mechanic, John is a strait shooter always looking for the most cost effective option to resolve issues.

The new owners are great he has been taking great care of my Dodge Ram every time an issue pops up…read morethey scedual it get it in and out same day in most of repairs. one part needed warranty work he took care of it next available spot and got her done.

Old owner was great new owner is horrible told me a minor oil leak meant I needed 15 thousand…read moredollars for a new engine or for 12 thousand he would reseal every seal and gasket my car is worth 7 grand second opinion fixed for less than 1 grand scam much????

A MILLION OUT OF TEN, DO RECOMMEND!…read more We've been having some car issues for a few months, and unfortunately, we've been screwed over at other local shops that have a) lied to us about actual issues to try and get us to pay more, b) have had insane prices. Normally I take to Yelp for everything (duh), but I decided to post in a local Facebook mom's group about our recent issues in search of a mechanic that is tried, true, and reliable. River City Repair was suggested by another local mom, and from there it was less than a WEEK that we had our car up and running with no shady business done. Mark, the owner, actually owns two tow trucks and was able to come tow my vehicle for an incredibly affordable price to the shop. Not only that, but they called me their next business day before 9am with a diagnosis and price. From approving the fixes to the car being ready (and there was a laundry list) it took 48 hours.... 48 HOURS! They worked incredibly fast for the work that needed to be done. And for 8 total things that needed to be fixed (a couple that were major and made it so we couldn't drive the car), we were out the door for parts and labor for less than $2,500. My husband was dumbfounded at their honesty and affordability after a year of dealing with car issues/shady businesses between the two of us. We were ready to throw in the towel and scrap the car and just buy something new even though we reallllly didn't want to, so I am SO glad I posted on that page and was introduced to River City Repair. I met Mark's wife, Tana, over Facebook and she was the one who put all of the gears into motion to get us scheduled to even offering a one-time free diagnostic to help out a local fellow mom. Mark personally drove the truck to pick our car up and he was such a kind, personable guy - even down to showing our two year old truck-obsessed son a few things on the tow truck (and totally making his day). Mark made a comment about his clients becoming like family, and I can TOTALLY see why. They're such great, honest people and this is the epitome of a small local business being a pillar in their community. Hands down we have found our go-to shop. Thank you to the entire River City Repair team for all of their kindness and hard work!

I just want to say that I haven't even been to the shop yet and I'm impressed as heck! It's a…read moreSunday and Tana, the shop owner's wife, answered my email within like 30 minutes! She's awesome! My husband and I are in a bad way financially right now, and Tana has already secured my business with reassurance, kindness, and payment plan options for whatever we might need done. I think we can actually handle this! I am breathing much easier, and my shoulders are dropping. I didn't know that regulating one's nervous system could be done by an auto shop! O_O We reached out to RCR because of these positive reviews. They really help - write reviews, people! We are looking for a mechanic we can truly get behind and be loyal to. We also want to be able to wholeheartedly recommend to friends, family, and clients (I'm a mental health counselor and my clients are almost all struggling, too!). It is SUCH a thing, the treasure of finding an upstanding and authentic mechanic (and wife)! I feel that what they quoted me for their standard initial visit is not only fair but also extremely competitive. We'll see what else is in store. Stay tuned!