I cannot be delighted more with my experiences with Enterprise at Seattle Airport, I have rented…read morefrom them many times and always received VIP service from everyone! Big big thank you to Frida who welcomed me with such a charming and warm profession she made my check in smooth, delightful and put a smile on my face after an exhausting flight, if I could give more than 5 stars I would!! I much much appreciate Mr. Mark's profession, welcoming and kind gentleman who took care of me while returning my vehicle! Every time is prime time with enterprise Sea-Tac I would recommend this place to anyone traveling and looking for a car rental place with the best deals and 5 star service! Most importantly I can't wait to come back!!! Thank You Enterprise for being a true Gem!

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

I'm mostly leaving an extremely positive review because I'm well aware most rental car places,…read moreparticularly at airports, get negative reviews and perhaps deservedly so. I arrived in the late afternoon and the attendant guided me properly to my selection of vehicles. The car had great gas mileage for the driving I needed to do around Seattle for those few days but, then again, I selected it so I suppose I knew what I was doing for what my needs were. I particularly want to give a shout-out to Shuray who was the representative that handled things for me on the way out with my car. She answered all of my questions and assured me returning the car because of an early morning flight would be easy and it was. She was very pleasant and helpful. Ultimately, like I said, it was just an easy and positive experience renting a car here as a solo traveler.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

Great experience. Easy pickup and drop off. I forgot our attendants name. She was so kind and…read morewelcoming to Seattle. She recommended waterfalls worth checking out etc. very kind and sweet! I have never booked with Dollar before but they had a special when I booked through delta so I tried it out. I did the manager special surprise car...we got a Prius and it was perfect for the trip. Great gas mileage. Drove over 400 miles in the 4 days. Only filled it up for $50 when we returned. Will use Dollar again in the future.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company. We walked over to another rental company, had none of these issues, and rented a car from them that same day. Save yourself the hassle and rent somewhere else.

I don't usually have positive experiences with rental car agencies, but overall we were really…read morehappy with the SeaTac Alamo! The rental process was easy (most of it done online without needing to talk to anyone), and the car itself was in good shape, with a full tank, and there were no billing issues upon returning the car. That in itself makes this experience unique compared to other car rental agencies. My only complaint was that the checkout process was quite slow, getting out of the airport. Other than that, super recommended!

I felt that I needed to rate 5 stars and review this Alamo location because I've had a couple of…read moreexcellent experiences now, whereas in general, I've had my share of terrible car rental experiences. In summary, every employee was refreshingly courteous and professional, and the entire process was executed well. After having reserved through Costco, checking in was quick, smooth, and painless, ending with the friendly staff person giving us clear and helpful directions where to go next to pick out a car. Another friendly staff member directed us to our section of the lot, and as we were about to drive out, another friendly staff member answered a few miscellaneous questions before leaving. On returning the car, a final friendly staff member offered to help get out bags out of the car and clear directions how to catch the shuttle back to the airport. Really great customer service here!

I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a…read moreHYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting

Wish Yelp had Zero stars. I need to remember to never book with Budget again…read more Car reeked like farts. Then, they didn't have the car in stock, and gave us another car that wasn't cleaned from the previous rental, and had alerts on being low on coolant, windshield washer fluid, etc. Long wait times- not sure why their process takes so long when car is prebooked and prepaid- not sure what they're actually doing on their computer. Had an issue with the rental, called their customer service line, terrible AI bot, finally got a person- who said I needed to talk to a different customer service line. Neither person spoke clear English. Second person said they couldn't help either- not sure what the point of "Customer Service" is if neither of the humans seem to be able to do anything because they're beholden to the same crappy AI.

Chose this place because the rates were the lowest, yeah, I paid less…read more. Took the shuttle to the SeaTac Rental Car Center, a very short ride from the airport. Long line at the reservation counter, also a long line to pick up the car. They sent us to the Avis car pick up, so there were two lines, one for Avis and one for Payless. They tried to steer me toward a SUV, but I said I'll wait. Good thing I did, because I got hooked up with a very nice Volkswagen Jetta!! The nice car made up for the long lines and wait time!!!!

Worst experience with this rental company. Our car was not available, then we had to wait in line…read morefor hours and ended up taking what no one else wanted. Complete disorganization. If you have to pay a few dollars extra, do it and go with another company.

I was concerned. I did a package on Expedia and the Fox rental popped uo with the best car choice,…read moreso I went with it. My biggest issue was with someone in line who literally took forever, sucking up one spot while the other spot turned over at least 3 times. How much time do you need at a rental counter? They do a little heavy sale on the CDW, but you can turn it down and move on. After that (amd befoe, like on the shared shuttle), the experience was the same as pretty much any other non-elite status renter. was shocked at the quality of the car. I wanted an SUV and got a really big and nice VW Atlas. It was full size adn then some, with heated seats. It was more car that I was expecting. return was easy, and we were on our way.

HORRIBLE experience. You can't actually read what you're signing. The screens are blank, and your…read moreagent will *helpfully* tell you what each screen says. You can verbally decline roadside assistance and additional roadside coverage, but guess what? You signed for it! We were told we should prepay for fuel. We opted to take our chances and refill ourselves. We paid $1.50/gallon less than the prepaid cost. I spoke with the manager when I discovered these things. He said I shouldn't sign for anything I can't see, but he's well aware of how the place operates. SCAM. Knowingly pay a little more at literally any other rental company, or you'll pay a LOT more for this crap.

Rented a van to transport our family to see the inlaws. Through AARP, I got a decent rate for the…read morerental...until I noticed all of the upcharges that nearly doubled the rental price. The staff was friendly but I was disappointed that the rental was not clean and on the dirty side. The actual vehicle was okay but I'll think twice before using Budget again.

If I could give this place no stars I would. Though almost everyone you see has a reservation…read morealready, the line is over 2 hours to get through. Absolutely ridiculous. Attempting to join their fast break club to go downstairs to a "quicker" process but was told be cause I just joined I couldn't use it and had to get back in line. I would go to another rental agency but they are all out apparently out if vehicles if you didn't already have a reservation. I understand that something must be going on for the inventory to be low but if you were expecting this many people, have the personal to work the desk.

Ramone was amazing. Great customer service. Promptly answered my silly questions, was extremely…read morehelpful, kind, and went above and beyond ahll expectations. I am very grateful that Romane was working the night we arrived. We were so exhausted and overwhelmed by all the drama from flight delays.

Rented from Hertz in June 2026. Minor damage to the car, which I reported through their Vehicle…read moreIncident Report the same day. Then the charges started shifting. Hertz raised the amount after learning my credit card would cover the damage. The repair shop bill they relied on is dated before the first amount they ever sent me. The repair amount does not correlate with the damage. They charged "loss of use" for days I held the rental and had already paid for. And the diminished value figure is large, arbitrary, bears no relation to the actual damage, and came with no concrete explanation. Credit card rental coverage doesn't cover diminished value, so that part falls entirely on the renter. Each time I asked for specifics, the response was some version of "we reviewed everything and it's correct," refusing to engage with details. When I pointed some discrepancies, the response was "it's industry standard". The message: this is what you'll pay, and you can't do anything about it. I've avoided Hertz on my trips since. Based on my experience, I would not recommend Hertz.

this was where we returned our rental: i'll say, once you put it on Maps, keep driving around look…read morefor signs to Avis / Car Rentals; maps won't directly take u. the way there is a bit tedious, driving around inside garage. pull up little earlier, so u return the car with time

Probably the worst rental car experience to date.! To start off, although this is the Sea-Tac…read moreAirport location, the rental facility is only reachable via airport shuttle. With the wait and the ride, it took us about an hour to just reach Avis where ANOTHER line is waiting for us. After another 30 mins wait, we finally reach the counter where the staff was very rude and demanded my corporate badge for the corporate leisure discount I used. When I couldn't provide it, she demanded to see my most recent paystub and studied it for a good minute when I pulled it up on my phone. This is such an odd ask and invasion of my privacy. Through many years of using corporate leisure codes, I've never had to provide my badges or paystubs. After check in, we got sent downstairs to get the car. Once again total chaos! The lines are mixed in with Budget, and they ran out of cars, so we had to grab anything that's available (not even the class of car we booked). Overall took over 2 hours for car rental. Returning was also chaotic, the return area was overrun by cars and the line waiting is out of the garage. A lot of yelling from the staffs, and there was no official check out process. We gave them the key and that was it.