A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

Tiffany checked me in, provided me with a nicer car than expected. It was a hybrid, new car to me,…read moreso when I didn't hear it start up, I walked to the counter for help. The employee came to the car with me, explained it makes no noise and I was good to go. On my last day, my daughter noticed a tire was flat! Called the number provided, and after getting upset at the situation and yelling at Mike, the manager, he explained my options. He didn't have to be as patient as he was, or wait for me to be done being upset - but he did. Thank you Mike, and Jessica, and the employee who checked the car back in. I wouldn't hesitate to rent from Dollar Rent A Car again. From picking up the car, to returning it, even with a hiccup was seamless.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company.

Great quick friendly service, hassle free return, shuttle on the spot. Great results twiceread more

Booked through Costco for a 6-hour rental rate of: $69.00, which came out to $11.50/hr, which was…read moretotally worth it as we used the rental for transportation from the SEATAC airport to a downtown hotel, but also made multiple stops to get breakfast and go shopping in several locations places prior to returning the car in a different location (3rd avenue). It also served as temporary crash pad for my husband and son who were exhausted and slept through my solo shopping adventure in the Pike Place Market. Airport pick up - waited 30 minutes as there were was a couple at the desk and a group of 4 men (all together) in front of us on a Saturday morning at 0800 with one worker. Another man came up the front desk to help the lone woman working, so it went by quickly after the 30-min mark. Service was nice and efficient. Got a silver Toyota RAV4 which was nice, since I am familiar with this sized small SUV. Car mostly clean except for the nasty, sticky steering wheel. It's a good thing I take my own Lysol wipes on the plane, for the rental cars, the hotels and cruise ships. Lysol wipe was dirty after cleaning the steering wheel. Yuck. Picking up the car was nice at the airport as it was straight-forward, but confusing for the return once back in town at the 3rd avenue location (see separate review).

I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a…read moreHYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting

It's 1:46 AM. We've been standing in line since 12:45 AM. The line is so long and there's one…read moreperson at the counter! I don't know if this is normal but as a business manager if this operation, you should know better and prepare for the situation. My review probably won't make a difference. I will never rent with Budget again.

Wonderful experiences this evening on Feb9,2023. Aziz was amazing and love his hospitality. I got…read moremy car at 10.10pm Key was prompt at the car without going to pick up counter again as Fox. New car and minor upgrade. The rental pick up and return by Avis. Definitely will be back again.

I booked my rental through American Express. At the counter, I clearly declined all optional…read moreinsurance/coverage because I was using my American Express rental coverage. When I looked at my Amex Card. I noticed there was an additional $277.03 amount showing, after returning the vehicle. I specifically asked the agent BEFORE signing, I don't want the added insurance. The only charge at the time was the securtiy deposit. I was told it was just a refundable security deposit/hold and would be returned after the car was brought back. After returning the car, I told the guy, the car is on full. The charge posted permanently to my credit card. I checked the agreement and found out the "deposit" was actually multiple optional products added to my rental and they charge me .8 of a gallon fuel charge. Do not use this car rental place, unless they print you out all of the services first. I will not be using this car rental service anymore.

3night rental: offer $5.13 p/gal for prepay refill but receipt reflects $9.99. p/gal Nissan was…read moredirty inside with travel size liqueur bottle in armrest. take a shuttle to car rental facility from airport wait time about 30-45 min in line for Frac Sea tac counter. I paid for toll coverage but there were no tolls. its dark in the garage so cant really see anything when doing the pre inspection before driving off. Would not recommend would not be my first choice clerk at counter was professional. I just don't get it: why have three fueling options if FRAC will charge $9.99 anyway

This was my first time renting a car thru Fox Rent A Car and I had a great experience with check in…read moreand check out. The person assisting me was very kind and patiently answered all my questions. She even gave me some great tips for my visit to Seattle. The pricing was very good and even the pricing for car insurance was great (which I usually never take, but the deal was too good)! Pick up and Drop off for the car itself went very smooth and I will definitely be using this rental car company more often!

Lien was abosultly amazing first class service all the way I will def coming back to this location…read morefor this amazing service

All of the car rental places are in same building. For whatever reason budget is the only one with…read morean EXCESSIVE live. About 50-75 people deep. The line took a 1.25 hours to get through. All the other places maybe had 10-15 people in line. Absolutely nuts. Go with ANYONE else.

Seamless process with picking up and dropping off the car, as usual…read more Pros: + Booked online, super easy and clear + Gold Members go downstairs for processing + Airport shuttle bus available, pickup and drop off at car rental areas + Attendant was fast and knowledgeable + Prices are not bad Cons: - N/A Convenient online booking process might have made the in-person pick-up super easy. I wasn't asked a bunch of questions regarding auto insurance and such. I did, however, inquire about upgrading to an SUV. The guy proceeded to list the available cars and told me the additional cost (Mercedes comes out +$20/day). They offer some pretty nice SUV options. If you're like me, a city girl familiar with city roads and not snowy roads, say YES to 4WD/AWD when they offer. Seattle roads are fine. The snowy roads of Vancouver are another story. Drop-off was easy as usual. Parked it, lady checked the miles and made a quick inspection. Done. Did Hertz in Hawaii, did Hertz in Seattle. Will do Hertz again in the future.

I had a very disappointing experience with Hertz at SeaTac…read more I reserved a vehicle through my credit card rewards program and paid for the entire 8-day rental in advance using points. Upon arrival, there was only one agent serving a long line of customers, resulting in a wait of more than 45 minutes just to reach the counter. At pickup, Hertz placed a $697 charge on my credit card. I was specifically told this was only a security deposit/authorization hold because the rental had already been paid in full. During the rental process, I expressly declined all optional products and services, including damage waivers, insurance coverage, and other add-ons. I also confirmed with the representative that the charge would only be relevant if the vehicle was returned with damage. I returned the vehicle one day early and was advised by the return agent that there would be no additional charges. I was told the rental had been prepaid, the vehicle was returned without issue, and the security deposit would be released in full and I may get additional points back as a result of the early return. A few days later, however, Hertz charged my credit card an additional $372.22. The receipt included charges for damage waiver-related products, concession recovery fees, and associated taxes, items that I had explicitly declined at pickup. I never authorized these charges and was never informed they would be added to my rental. I was told both at pickup and return that no additional charges would apply. As a result, I now have to spend time disputing the charges with my credit card company. Based on my experience, I found the rental process confusing, the communication inconsistent, and the post-rental billing practices frustrating. What should have been a simple prepaid rental redeemed with rewards points has turned into an unnecessary and time-consuming dispute.

I had left my phone in the car when we returned it to Avis on July 9, 2026. I came back to the…read morerental facility about 20 minutes later and spoke with field staff Jane Kim. She was very cordial, got my information, and helped me retrieving my phone in 5 minutes. Thanks Jane and Avis for great customer service.

Probably the worst rental car experience to date.! To start off, although this is the Sea-Tac…read moreAirport location, the rental facility is only reachable via airport shuttle. With the wait and the ride, it took us about an hour to just reach Avis where ANOTHER line is waiting for us. After another 30 mins wait, we finally reach the counter where the staff was very rude and demanded my corporate badge for the corporate leisure discount I used. When I couldn't provide it, she demanded to see my most recent paystub and studied it for a good minute when I pulled it up on my phone. This is such an odd ask and invasion of my privacy. Through many years of using corporate leisure codes, I've never had to provide my badges or paystubs. After check in, we got sent downstairs to get the car. Once again total chaos! The lines are mixed in with Budget, and they ran out of cars, so we had to grab anything that's available (not even the class of car we booked). Overall took over 2 hours for car rental. Returning was also chaotic, the return area was overrun by cars and the line waiting is out of the garage. A lot of yelling from the staffs, and there was no official check out process. We gave them the key and that was it.