Chose this place because the rates were the lowest, yeah, I paid less.. Took the shuttle to the SeaTac Rental Car Center, a very short ride from the airport. Long line at the reservation counter, also a long line to pick up the car. They sent us to the Avis car pick up, so there were two lines, one for Avis and one for Payless. They tried to steer me toward a SUV, but I said I'll wait. Good thing I did, because I got hooked up with a very nice Volkswagen Jetta!! The nice car made up for the long lines and wait time!!!! read more

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Worst experience with this rental company. Our car was not available, then we had to wait in line for hours and ended up taking what no one else wanted. Complete disorganization. If you have to pay a few dollars extra, do it and go with another company. read more

My credit card was charged $44 after I dropped the car off. When I called to see what the charge was, I was told it was a surcharge by the state of Washington. I did not get a reciept at the time of drop off as it was prior to "opening, even though there were multiple employees on the premises at the time so I asked to be sent one, which was never emailed to me, even though the associated told me it would be 2-5 minutes. It is against federal law to charge a customer for any surcharges not disclosed in the rental agreement! read more

When we picked up the car we were told that a $200 deposit was required that would be refunded after the car was returned. 30 days later we did not get our $200 refunded. Called customer service and they made up reasons why they kept the deposit. They claimed we purchased their insurance, which we did not. They claimed we called for roadside assistance, which we did not. The next one was good. they claimed the rates changed. We booked a fixed rate not a variable rate. All this mysteriously added up to our $200 deposit. STAY AWAY FROM PAYLESS CAR RENTAL! read more

I booked my rental through American Express. At the counter, I clearly declined all optional insurance/coverage because I was using my American Express rental coverage. When I looked at my Amex Card. I noticed there was an additional $277.03 amount showing, after returning the vehicle. I specifically asked the agent BEFORE signing, I don't want the added insurance. The only charge at the time was the securtiy deposit. I was told it was just a refundable security deposit/hold and would be returned after the car was brought back. After returning the car, I told the guy, the car is on full. The charge posted permanently to my credit card. I checked the agreement and found out the "deposit" was actually multiple optional products added to my rental and they charge me .8 of a gallon fuel charge. Do not use this car rental place, unless they print you out all of the services first. I will not be using this car rental service anymore. read more

Be extremely careful when renting from this Payless location. Check every single line before signing. I prepaid my rental through Expedia and already paid the full rental cost. At the counter, I clearly declined all optional insurance/coverage because I was using my American Express rental coverage. When I received the paperwork, I noticed there was an additional $200+ amount showing. I specifically asked the agent BEFORE signing what that charge was, and I was told it was just a refundable security deposit/hold and would be returned after the car was brought back. After signing, I asked AGAIN to confirm this amount would be refunded, and the agent again told me it was refundable. After returning the car, the charge posted permanently to my credit card. I checked the agreement and found out the "deposit" was actually multiple optional products added to my rental: * Loss Damage Waiver * Supplemental Liability Insurance * Personal Accident coverage * Roadside Assistance Almost $70/day in extra optional products. I would never have agreed to these because I had already declined coverage and had protection through my credit card. Very disappointing experience. Whether intentional or poor communication, customers should not be told an optional paid package is a refundable deposit. My advice: Do NOT rely on verbal explanations at the counter. Read every line yourself, especially anything marked "Accepted," because what you are told may not match what you are signing. read more

Dropped off the car at 5 am, no employees there to receive it or provide a receipt. It took multiple phone calls to finally get a copy so I could submit my voucher for official travel reimbursement. read more

Never gave back deposit. I booked through Expedia at a fixed rate. The employee told me there was a deposit fee that will be issued back to me. Two weeks have past and I still haven't received my deposit read more

Absolutely a ripoff. I declined insurance at the counter. My spouse was with me. After returning the car we had a $149 upcharge for, guess what, insurance. I wrote Expedia and received no satisfaction. I wrote to Payless and received no satisfaction. DO NOT RENT from this terrible and deceitful company. With a 1.5 overall rating, they deserve to fail. read more

Do not rent from this place! You've been warned. When picking up my car, I declined insurance coverage bc my credit offers rental insurance. Original car that was assigned to me got assigned to someone else so I was given a Nissan Altima that smelled like an ash tray. As mentioned by a previous renter, who also declined insurance , I got charged for rental insurance when I declined. Don't waste your time calling customer service bc they won't do anything. Don't even try to call the Payless rental at this place bc the number just goes to their customer service support in Oklahoma and even they couldn't get a number to the SeaTac location. Pay a little more and go to a more reputable place and avoid the headache read more

Terrible took forever to get car . Then had to walk a mile it seemed like to get car. Then they charged me for being late no grace period and charged for a full day even though if I was being charged it should have only been an hour. Will not use again. Don't recommend read more

I'm very disappointed in Payless car rental. I flew in from Chicago picked up rental, didn't really notice car was filthy on the inside being in a hurry to get to see my family who lives near Tacoma. The next day which was yesterday it's bright outside the car is filthy, why would I drive a filthy car for a week? Why would they rent a car this filthy? I call the number lady say she is located in Caribbean all I can do is take car back to airport for another car. Basically be inconvenienced, taking time away from my family to take car back to airport. No discount , no pick up another car closer. I guess you get what you pay for, and they weren't that inexpensive. Oh and I forgot to mention the defrost barely work, you turn it on high and it takes a long while before your windows are clear. People/businesses don't care anymore you either take it or leave it, or/and be inconvenienced . And we still gonna over charge you. It's a shame I should've read the other reviews I will never rent from here and will spread the word, don't waste your time or money. I will be taking this car back in the morning. read more

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Payless car rental has a friendly staff albeit at a small counter, and the cars if they divert you to Avis are on the bottom level at the back corner of the garage lot, but overall an easy experience since all the car rental pads are together at SeaTac. read more

Payless Car Rental - The red tent - Car Rental Near Me - Seatac, Washington

I rented a new KIA from the San Jose Del Cabo airport Payless facility. I chose additional liability coverage instead of damage insurance. I took pictures of car exterior. Upon return of car, in perfect condition, we noticed the Mexican agent spending an inordinate amount of time inspecting the vehicle. After 5 minutes he finally crawled under the front bumper and asked whether I had taken a picture of that area. Of course I had none. He charged us additional $153.00 damage for "scratches" under the front bumper. I protested to no avail, he would not disclose his name or his supervisor's name. Do NOT rent from Payless/ Budget. Terrible experience from a ripoff company. read more

Wonderful experiences this evening on Feb9,2023. Aziz was amazing and love his hospitality. I got my car at 10.10pm Key was prompt at the car without going to pick up counter again as Fox. New car and minor upgrade. The rental pick up and return by Avis. Definitely will be back again. read more

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Went on 6 days vacation in Seattle and got PAYLESS CAR RENTAL. Picked electric car instead of gas, called it in right away to change the car 3 weeks prior to travel. Payless customer service via phone stated there's no worries as the PAYLESS in SeaTac airport will change it for safety reasons no extra fee since I requested it already. Our flight came late night. The guy in front desk at 1130 pm said no we have to pay $20 a day for switching cars. Even if I told him we talk to payless over the phone about 3 weeks ago to request a cancel or switch. But they said it can be done on the day off arrival. No questions and no fees. I duped! Never again!! I reported online. And all I get is thank u for letting us know and we'll try to change we do business. WHAT ABOUT NOT BEING DECEPTIVE!!!!! If I can give negative stars I would!!. read more

Just like thousands of other travelers this week, our flight from San Jose, CA to Seattle, WA was cancelled. Without any other feasible alternatives to get home, we were forced to rent a car and drive 1000 miles to get home. We rented our car from Payless and and made the decision to drive through the night, through a BLIZZARD, with two small children to get home because even more snow would come the following day. The roads were absolutely treacherous the morning the car was due back so I called and asked for a short extension of just a few hours until the roads had been plowed and were safe to drive to return the car and was told that if we didn't get the car back when it was due that we would incur a $253 fee, the cost of a full day. This company couldn't care less about their customers' safety, all they care about is making a buck. They could've made a customer for life by showing a little understanding. But instead, they lost my family's business forever. read more

This is a fricking joke ! And Expedia is just as bad !! There are certainly challenges with car rental agencies but this is like going back 20 years. 1st I'm flying he with my mom after the holidays . I select Expedia then enterprise car rental . Expedia makes me a reservation on some BS organization that they probably own!! Payless car rentals. 1 guy at the counter and a line of a dozen people !! Total bull shi$. You may be new but you will never have a 2nd chance at my business . #expediasucks!, #Payless carrentalsucks!, #theflightwasfaster #takingadvantageofpeople,#covidbs read more

This place is ridiculous. One person working! Took her 35 minutes for one customer. No sorry for delay. What?

Overcharged almost $300 for "optional" services I refused at the counter. Trust the bad reviews and warnings from the BBB. They'll lie to your face when you pick up the car and then hit you with a large bill once you return it. The car interior was filthy and everything was sticky. Just avoid this place at all cost. You'll end up paying more if you choose Payless. read more

They rent unsafe vehicles! First, the windshield wipers were horrible...and we rented in Seattle! Then as we used the Android system with car navigation, it took us to a nonexistent place. Then while using the cruise control, the car stops in the middle of the road. There were no obstacles whatsoever. Then when calling customer service, the 1st representative hung up after we asked for a supervisor and ALL remaining calls went to a twilight zone! This company is crooked and has no intention of keeping it's customers safe on the road!! read more

Line of 12 customers. 1agent. Agent is extremely slow. Looking at a 1 hour delay in this line at least. Wish I would have read all the other reviews and avoided this delay!! She is literally taking about 10 min on each person. read more

Wait time at airport is terrible. 7 people in line and 1 agent. 10 other rental agencies and none have lines. How can Payless be the only one who cannot staff correctly. read more

Booked the Alaska airlines. Came to town for 1 day for an appointment. Took over 2 hours to get the rental car. Missed appointment. Avoid AT ALL COSTS. read more

Payless Rental's customer service is horrible, rude, and combative. They lied to me about not having cars/sedan that I previously booked and paid for. They said they only had SUVs and that the upgrade was free. However I was charged an additional $30 for an upgrade fee for a SUV. The customer service rep said he doesn't believe me and that he would only takeoff the taxes for that fee but still would charge me $30 upgrade fee. Payless Rentals have lost me and my family as customers!!! It would be in everyone's best interest to just pay an extra $20 or $40 for a rental from a better and well-known rental company. STAY AWAY from Payless Rentals!!!!!! read more

I arrived at the counter at 8:15pm and there was no one there. I waited and I called the 1800 number. There was no help available by phone and they eventually hung up on me. I went down to the kiosk by the cars and it was closed up with lights off. I was unable to get my car and had to rent from another vendor. read more

Payless Car Rental - Empty desk at Payless - Car Rental Near Me - Seatac, Washington

Arrived on schedule for 8pm car rental pickup. Reservation submitted via Southwest.com a week ago. There's nobody here. Waited 20 minutes. They don't answer phones. Extra sucky is walking to alternate counters and getting the "walk up rate" which is 2x-3x what I had reserved at. DO NOT RENT FROM PAYLESS. THEY WILL LEAVE YOU STRANDED. read more

Waited over 30 minutes upon arriving at 9pm on a week night. There was 2 individuals ahead of me. The employee was friendly. The vehicle had several places that had cosmetic damage that I documented. The car smelled like cleaner and cigarette smoke. Upon returning, the receiving agent told me to go upstairs to close out the rental. That's where we stood in line for an hour. The line was long. Seven ahead of me and within 10 minutes the line was out the door, as there were several behind me. They had two employees at the counter. I'm glad I turned in the rental early because when I finally made it out to the shuttle I had less than 2 hours to make it to my gate to leave. Come to find out the computer for returns was down leaving 1/3 of the line frustrated because we had to wait and we had flights to catch. Again, the employees were nice and one was in training making tasks take longer than necessary. In the end, I picked up and returned the rental from Avis so I guess next time just pay the little extra for less anxiety. ALSO...make sure they don't charge you for fueling the rental. I returned the rental with a full tank of gas, it was marked and recorded with a full tank but they charged me 39.99+tax for fuel. I didn't catch it until I got home and spent too much time to reverse the charge with customer service. They reversed it I questions asked but still. So much wasted time with this experience. read more

Rented a car through Alaska Airlines, this gentleman Mark at Payless counter was rude. i really just dealt with his indignant attitude by my co worker was appalled how he was talking to me. usually when let them go off and call corporate. I will Monday. read more

This car rental agency lacks customer service and charges you extra after declining additional services. I was given a vehicle with unsafe tires putting my family's life at risk! I called their roadside assistance and customer service and no one seemed to be willing to help. Roadside advised me to purchase a used tire? That sounds like someone not talking people's safety in consideration rather them wanting to save money! I have had the worse experience with them! read more

Payless Car Rental - Unsafe, balding tire - Car Rental Near Me - Seatac, Washington

The rental agent (Mark, according to the paperwork) at the counter was SUPER SUPER RUDE. I showed up at 5:15 even though I had a 6:00 pickup time and he told me I had to wait as there weren't any cars available in the class I'd reserved. I then asked if there was anything smaller and he rolled his eyes and laughed IN MY FACE and said that the class I'd reserved was "the smallest in the WORLD." Like really, how dumb must I be? So I come back at 6:00:00 (because two can play this petty game) and he said they still didn't have any economy cars available for me but that I could upgrade to a midsize for another $8/day. I said thank you but no thank you, I'll take the car I already paid for. So then we go back and forth with him trying to sell me on a truck because aside from midsize it was the least expensive option. I held firm and refused the truck. So then he calls someone else and found an economy car and got the paperwork printed out. Then we got into another debate about purchasing insurance. I told him I'd already purchased a rental plan (usually I don't but with my luck lately I wasn't taking any chances), after which he got super snotty and practically accused me of not having liability insurance, even though I told him I still have my own private insurance plan that includes liability. Lastly we come to the subject of gas and whether I want to prepay with their lower rates or refuse it and risk the refueling charge upon return of the car. Again, I refused and said I was well aware of the possible charges and that I was perfectly capable of filling the tank myself. "Really? You're going to take that risk of paying SO MUCH MORE?" He could not have been any more disdainful if he'd tried. He even fake snooty-laughed at me. I just stood there staring at him in utter disbelief. He FINALLY gave me the key and printed out the receipt for me, pointing out where I needed to initial and sign. I hadn't had the paper seven full seconds before he impatiently repeated himself and pointed to each spot. Honestly I had half a mind to just pull up a chair and take as much time as I wanted, just to piss him off. But I decided I'd have enough of Negative Nancy so I just signed and left. #somepeople #ishouldveofferedhimamidol #whoshitinyourcornflakesdude #customerDISservice #icantwaittoyelphisass #pettybetty #grumpygrapes read more

I landed at Seatac airport and went directly to the car rental location that I booked via Priceline. That car rental place was Payless. Once there, there was another gentleman ahead of me in line and no one behind the counter, but a sign stating that "will return in 30 minutes, if after hours please talk to Avis or Budget car (6am to 9pm is Payless hours)". I was there in line at 630pm. I talked with the gentlemen waiting and he said that he had been there for 10 minutes and no Payless employee as ever behind the counter since he was there. Once I was in line for 45 minutes and not employee returned to the desk, I called Payless; as did the other gentlemen waiting ahead of me. They stated that they do not have a direct number to that location and that I need to speak to Priceline, you in order to resolve my situation if I would like to cancel or adjust my reservation since made through Priceline. Before making the call to you, Priceline, I stopped at both Avis and Budget in order to see if they could contact the Payless people as they are who to go to after the Payless hours; the employees there began to search a number down for Payless' employees. Concurrently, I called Priceline to see if I could have you call Payless and get the employee to come and work so that I could get the car that I paid for. Payless stated that they cannot find that number so I requested that my reservation be canceled due to paying for a car, but unable to get a car unless I wait until 9pm for when the Payless hours are closed and then Avis or Budget would be able to assist me. Literally, the individual that I spoke to recommended that I wait over two hours at the car rental location purely due to bureaucratic reasons being that Avis nor Budget could take my reservation yet even if Priceline called on my behalf telling them to accept my reservation early due to the Payless employee being missing from their appointed work station. I further asked to cancel my reservation to the Priceline representative because I did not want to sit and wait for over two hours when I could walk to a different car rental that was staffed. The Priceline employee stated that I cannot have my reservation canceled due to the reservation being "restricted", an administrative loophole your company has if you ask me and as such, you, Priceline had zero assistance to provide me as the customer other than pretty much being told to 'get bent, sit and wait'. Fortunately, the Avis employee continued to assist me and the other gentlemen waiting for by then close to two hours and was able to located the Payless employee for us to get the rental cars we paid for. I will most defiantly not being using Payless again or attempt to use Priceline customer assistance again because it is not helpful. Payless' poor customer service is free marketing for Avis. read more

If I could give this company -1500000 stars, I probably would. This company is a SCAAAAAAMMMMM. First off, sketchy as hell, my girlfriend and I went to rent a car from them in Seattle and as we were walking closer I literally wanted to cancel LMAO. This place is NOT it. We rented a car for 2 nights.. left it in the same condition AND THEY TOOK OUT MONEY A WHOLE 3 MONTHS LATER FOR DAMAGES????? We asked for photographic proof and what? SILENCE. They had no proof. My girlfriend has been in battles with them ever since trying to get her money back and they keep trying to take money????? It's a scam. Pls ride a bike or rent literally anywhere else than renting from here. Pls read more

I booked my reservations through southwest.com for points. 600 points, score! I arrived at Seattle airport on Sunday at 10:40am. The shuttle got me to Payless before 11am. I maybe waited 30-40 for a car since they were low and every car that was being returned was ran through the wash, gased up and passed along to next person. I was the 3rd person waiting in line for a car. Technically I wasn't supposed to pick up my car until 11;30am. It only felt like a long time because we had to go out to the parking garage to check-in for our cars and it was freezing!!! But my paperwork was done by 11:21am. I was given my car at about 11:45ish. It was cheap. You get what you pay for. I was happy with my Midsize Ford Edge. I paid for $133.30 for 3 days. The staff was helpful and apologetic for the wait. read more

I owe $3500 to this company because of a miscommunication. We would call every other day to extend the contact, and it was the same dance every time. Having to call over and over and wait on hold to the same awful music until we finally got someone in customer service because their phone system is awful. Amateur would be too kind. It was so freaking hard to get in contact with anyone that could do anything, we asked if we could stop calling to extend it every day and instead just pay when we return it, because we were having to use for work while my truck was in the shop and it was going to be a long undetermined amount of time. The customer service lady told us that it would be totally okay. Then 1 day we get a call from someone and they say we have to return it immediately its been turned into Repo.... Okay so some kind of failure to communicate has occurred, and I was charged double time for it. Thanks!!! Now I am trying to pay it, and I CANNOT GET THEM TO TAKE MY MONEY HAHAHAHA!!! The woman at the front desk says that customer service has to take payments and they are closed by 1pm on weekends. So ill be a day late on paying because of this charp.... read more

I rented a car from Payless in the beginning of June. Sharon was beyond wonderful and an absolute life saver! Every other car rental business in that building was quoting me $400+ because I am under 26. Not with Payless. I was only charged about $20 for being under 26 and the car rental for the day came to a total of $114. The car was new and in great shape both inside and out! Personal note- I think most of these reviews are bad because it's so much easier to rate stuff when you are upset to let out your frustration. Look at me- I've been meaning to write this review for months! I was reading a few that I have to disagree with. They were upfront with their prices and their rules on renting the car. Example: return the car with a full tank of gas or you will be charged. That's the norm for every single car company on the planet. read more

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A few years ago but clearly nothing has changed. Watch the video below. Save yourself the money and hassle of dealing with these thiefs. https://abcnews.go.com/US/bbb-issues-nationwide-warning-payless-car-rental/story?id=47585004 read more

BUYERS BEWARE!!!!! What may seem as a great rate online is a scam. I should have read the reviews before I decided to go with Payless. Sure the lady behind the counter was nice and all but they stick it to you when you return the car. I was over charged $110 from the original quote. I was told to call customer service with any questions. When I called to find out why I was charged so much I was given a case number and told I would be given a resolution in 3 business days. It has been a week and no call back. So I called again. The person in the phone said it was because an upgrade was offered and accepted. This was false. I repeated several times what car type I wanted and was assured I was given a car in that category. So it continues. Customer services said Corporate will need to review and get back to me in 3 business days..... Let's see if they make this right or if they prefer to play hit and run to scam renters that will end up using them one time. Pay a little bit more and rent with another company. At the end you'll pay less. read more

I've never left a bad review, but this needs one. Payless doesn't open until 9am and says for after hours go to Avis or budget for service. we had a ferry to catch and were assured ahead of time they'd take care of us. Not true, both places said they couldn't help us and looked at us like we were crazy after speaking to the supervisor, so we sat for an hour waiting for Payless to arrive. No apologies as we stood in front of the sign referring us to Avis and budget.as it stands right now, we probably won't make our ferry, and needless to say, there are now three companies I'll never rent a car from. read more

Super affordable and accommodating. I needed to extend my reservation to an hour later than planned and they did it no problem. Everything was super quick and easy. We arrived at the airport and the line was short. I could see it getting super backed up though, because there is only one representative. We reserved a Jetta or similar and ended up getting a Nissan Sentra. I don't think that is equivalent but ok. When we got our car, it was washed but not completely clean on the outside. It's a rental, what do you expect? The inside of the car was pretty clean but there were what looked like some paper towel shreds in the back passenger window. No biggie. For the price, ease, and service I would rent from them again. read more