1. Omega Morgan

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    Fife, WA

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    Crane services

    Metal fabrication

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    10 years ago

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    McNICHOLS

    McNICHOLS

    (1 review)

    This has been quite the experience!! From their website, we got a quote for 6 bronze panels for our…read morekitchen cabinets. We picked the metal based on the website description and picture showing it was a darker bronze color. What we received is bright gold. Contacted our gal we had ordered through Madonna, and she said it of course didn't look a thing like we bought. I asked for a 25% discount as we felt mislead as the website doesn't say or show what it looks like when new and that it ages "over time". Sorry, we don't do this every day, we aren't industry people, if you show a product on your site, we expect to receive what it looks like, and not to have to now go manipulate the aging process to get what we had hoped. They sent a google link on how we can do this ourselves. No thanks. So what, we can ruin it and be left with nothing? $2700 for 6 small panels! Was told our discount would not be approved because we were already given a "large discount" because we didn't have to pay for the full sheet and they were able to custom cut our pieces so we could only buy what we needed. Seemed weird to me! Well come to find on their website just now that this is a total lie and an excuse to not discount us because on their site, you're able to custom order cut sizes!! You are not required to purchase the whole sheet. And if that was true, we would have found someone else in the first place! Totally a dishonest company that misleads people and gives false information to cover up their mistakes. This stuff is very expensive, but sadly their customer service and satisfaction doesn't live up to the price point! Shouldn't have to go spend more money figuring out how to age the product to make it look like what's picture on your website!! Our builder for our home will not be using them any longer and also will stop referring business to them. Do not use McNichols Co for anything! You will be sorry when what you thought you were purchasing isn't anything close to what you get and they take no responsibility for it!! Disgusting.

    Metal Roof Specialties

    Metal Roof Specialties

    (16 reviews)

    Great people to deal with. Excellent customer service. Great quality products…read moreI would highly recommend Metal Roofing Specialist Thank you so much for everything Randi

    I would never do business here again. They are polite on the…read morephone and quick to reply by email. That is where the good experience ends. The job cost me about $7,000 extra in materials plus a large amount of extra labor, and the roof is still not right. I could have spent half as much going through Rainier Building Supply. 1. They sent short panels across the middle of the roof. That forced me to throw away the 6" eave flashing I already had purchased and buy all-new 8" material to cover those gaps. They kept saying they would make it right. They never sent replacement panels and never offered any compensation. 2. I committed to a $27,000 material package that was supposed to include everything needed based on the engineered drawings I provided. After replacing most of the flashing around the eves and ridges, I spent $34,000. The fascia still does not reach the eave trim, so we had to splice in scraps to cover the gaps. 3. Every standing seam panel has bad oil canning. The finish is already peeling only a few weeks after install. I do not recommend the AEP Design Span product I bought through them. 4. Their last flashing quote was $874. After I raised all of these problems they offered 10% off this order. I ordered the exact same material and quantity from Rainier Building Supply for $306.79. Communication was fine. The product offering, the follow-through, and the pricing were not. They never made it right. Avoid and go to RBS for better pricing.

    Omega Morgan - craneservices - Updated October 2026

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