The staff here were great for me in and out. The vehicle seemed great but couldn't use the cruise…read morecontrol due to a front sensor being bad and now when I went to get gas to return the gas door won't open still going to give them 5 stars but this is not an issue I have ever run into ever

You know those companies with insanely long contracts full of fine print, where they rush you to…read moresign so they can take your money--and your soul? Yeah... that's this company. They don't treat you like a human being. You're just a number, a signature, and a transaction. The employees seem like they're only there to clock in and clock out--no passion, no sense of mission, no genuine care. Just fake smiles and scripted kindness. They don't care what you're dealing with or why you're there; they don't even really see you as a person. This is a car rental business, which means most customers are people in need. There should be some level of compassion, patience, and understanding. Unfortunately, that's completely missing here. Here's what happened to me: The night before renting, my wife and I called to confirm exactly what we needed so we could come prepared. We were told clearly what was required. The next morning, we showed up with everything--only to be told they don't accept my card, even though it's a Visa. The night before, they said they accept all Visas. If you don't accept all Visas, then don't tell people that you do. That's misleading, plain and simple. I stayed calm, gathered my things, and left, understanding that mistakes happen. I figured I'd double-check everything and come back fully prepared. Fast forward a week later: I return with everything they told me I needed. And suddenly--there are new problems with my documentation. Now it needs to be "a certain way," something that was never explained beforehand. I have a life. I'm married. I have kids. I don't have time for constant back-and-forth when I'm spending my hard-earned money. Business is a trade--money exchanged for service--and this place does not offer honest, efficient service. Bottom line: Unless you have a lot of time on your hands and want to deal with people doing the bare minimum, I do not recommend this place. My experience could--and should--have been much better.

A truly 5-star experience, beginning to end. Smooth, easy check in, rental agreement and receipts…read moreall reflected reserved vehicle and expected costs, vehicle was clean and fresh at pick up. When we came in at the end of our term to extend our reservation and convert the second leg to a one-way rental, the manager on duty (Jace?) went above and beyond to keep us on the road after a competitor we had planned to rent with tried to bait-and-switch our vehicle to a downgraded unit. Jace kept us in our current vehicle AND price matched the competitor's confirmed cost - saved our day/week! Will definitely keep the Enterprise Auburn location saved for future rentals!

Car wasnt ready. Then car was damaged. Then brought an ugly car out 25+ minutes later after back…read moreand forth. They could have called informed me vehicle wasn't available.

After ending up getting towed to a Tacoma mechanic's shop, had to rent a car. It was late afternoon…read moreon a Saturday.Not as easy as expected due to lack of availability. Ended up taking an uber to this location in Puyallup . When I got there I was informed that there would be a long wait to pick up the car. Lots of people came in right after me. The place was closing in 20 minutes. And they were severely understaffed. (this seems the case all too often, in the quest to use AI to depersonalize large businesses & optimize profit) The Staff on hand that day were truly amazing. Doing their best in a difficult work environment. Especially Rachel who was in car detail dept but took charge that afternoon.. She informed everyone of the long wait. Ran around like an athlete, checking out the vehicles. And yet dealing gracefully with disgruntled customers. This review has is 4 star vs the 5 due to the understaff issue. Enterprise has always been my go to for car rentals..I certainly hope they will figure out their staffing situation. It really puts undue stress on their employees.

Hudson was super helpful, made the swap and the rental fast and easy. (Even though I was dropping…read moreof at a different location than I originally thought) Enterprise is a good car rental place just like the other top names, it's because they hire people like Hudson that sets them apart from the rest and makes them a great car rental place. Also why I keep using enterprise for personal and business needs .

Alaysha has been a pleasure to work with every time I come to get a rental or extend she is so…read morepleasant on the phone and handles everything smoothly. Thank you for a great experience renting from you.

Horrible experience. Horrible customer service! I reserved a moving truck 2 days ago to pick up…read moresomething from OfferUp. I get to the location this morning and it was just a drab feeling walking in. I greeted Cheryl ( it was quite obvious after a few seconds of silence that she would not be greeting me) Obviously annoyed she gave a dry attitude. Didn't have the size that I reserved. It was like pulling teeth to get her to open her mouth and explain the different coverage etc. I ended up saying (politely) You know what, I'm just going to cancel can you please send me a cancellation confirmation? If it was possible to be an more dry, the woman said I can't email you anything. That's it! No follow up no nothing! There was another customer who decided that she would go elsewhere also! What a twilight zone experience to say the least! I would highly suggest looking somewhere else! This location is independently owned and doesn't offer any structured method of running a customer service oriented business! 2 thumbs down! Uhaul took care of me with a smile on their face and fewer bucks out of my pocket!

Hertz Auburn, WA personnel Kelcey, was very rude and discriminating. She did not even extended us…read moreany form of assistance and support when our car rental was cancelled. She just left us hanging, without any car nor alternative solution to the situation. BAD BAD PEOPLE SKILLS.

I rented a car from Hertz recently for a trip to Portland…read more Booking the reservation through Expedia was easy, as was calling Hertz and correcting the dates I had the car reserved because I was a day off... I get there and get ready to get the car, but pretty much every computer was frozen so that was cool. Luckily the guy helping me was nice. I then was told we'd have to do a credit check for the car because I was using a debit card... What? If I'm going to pay for this reservation right now, what's the purpose of that? I've booked through other rental services before and haven't been hit with that, so that caught me off guard. I was told that the final price would be around $87 for the total rental... I was charged $208. And that's AFTER the $200 hold was lifted that they applied to the card upon renting. Won't use Hertz again. Nice employees, but the way the business is ran itself is ridiculous as they are just looking to charge you for things you shouldn't be charged for.

If I could give zero stars I would... We have bought 2 ADA conversion vans from United Access. The…read morefirst was at the Redmond location and was a decent experience. The second was at the Sumner location and has been the worst... We will be taking future purchases to other vendors. Please do your research. These vehicles aren't something that anyone buys because they want to... it's absolutely a need. For my family, it's because of my son who is in a power wheelchair. This happens to be the only vehicle that all of my children are in at the same time. Safety is a massive priority for us but particularly for this vehicle. We bought a Toyota Sienna and by the time the first oil change was due... within 4 months and around 4000 miles, the brakes were metal on metal... the heat from this actually started to discolor and warp the rotors... For safety reasons, I had to replace both. I contacted United Access in hopes that they would acknowledge that this should not have happened and possibly make it right... they did not, I was met with invoices showing their third party had deemed everything "green". Maybe I don't know enough about brakes but it seems like a reach that the brakes and rotors went from "green" to needing both brakes and rotors replaced, pretty quickly... This was an expensive repair after just buying an expensive vehicle. It doesn't stop there though... I also made a service appointment because there was a crunching/grinding noise as the conversion ramp deployed and retracted... and the majority of the time, it wouldn't fully retract at all. Nothing like trying to either yank that in floor ramp out or push it back in while it's freezing or raining outside. I was concerned that something was stuck in the tracks and noted that to the service department. At the appointment, they started with their typical troubleshooting at the battery... fine, apparently that was from 2017. They were surprised to find the battery was so old... yet we had just bought this vehicle from them... I guess it was far enough in the "green" when they sold it to us that they also didn't think it warranted a replacement. I paid the $500 to replace that as well and was sent on my way. I had a feeling that wouldn't resolve the issue of the grinding/crunching. I was advised to come back if I continued to have the ramp issues... surprise surprise the ramp still had issues. I called to discuss again and was advised that there would potentially be a discount since it was a return visit for the same issue I had brought it in for the week before... We decided to take the floor off the van to find the noise ourselves... just to potentially save time for a tech troubleshooting... sure enough, the majority of the links that secure the cable for the ramp was crushed and the cable was beginning to be severed. I felt relieved to have found the sound. I took photos and sent them to the service department and put the floor back on. We did not repair it ourselves at the time because we were hopeful that the company would take care of us. Again, I was met with an explanation that they did in fact "fix" the issue and then sent me an invoice with an estimate for $1000ish... zero discount... zero accountability for not looking further into the issue while I was there the first time. Mind you, the first appointment was entire day off of work for me, an hour plus drive each way and the cost of gas. I know that used car dealerships have a bad rap and I should have expected this... but it feels so disheartening to be dealing with, especially when this particular dealership deals in vehicles that are meant for our elderly and/or disabled... they are our most vulnerable and it's clear that this company only cares about the dollar signs. Although they seem to be the biggest/most widely known in our area... there are other dealerships that deal in conversion vans... I would recommend going anywhere else... I know we will in the future.

If I could give zero stars I would!! Horrible customer service from Nick. Traveled 2 1/2 hrs to get…read morekneeling fixed on my mobility van, pd almost $600.00. Tried it before I left, it worked, got home would only randomly work. Called and was told "well it worked when you left".. Great thanks for nothing. Went to a custom audio shop in my local area, they found the problem in less than 5 min. Ended up being the back door relay switch, a $30 part.

After reserving a car and see such horrible reviews I was actually scared of what I'd experience…read more It was completely the opposite for me. I got there almost right before closing and she didn't give me a hard time at all. Super helpful and the car I got was clean. Returning it was also easy. No issues. Pricing was what I reserved it for. Only wish they had more of a selection for vehicles available.

The best employee left months ago, so you should expect problems. I've never had so many problems…read more After renting for 2+ years, it just got so bad that I had to turn the car in. How difficult is it, to apply a payment? Rent directly from the airport, if you can. I wanted to change the card on my weekly rental, and the customer service rep applied the payment from that car for the week past the current week, and told me I needed to make another payment for the current week?? What? It was at that moment that I knew I had to get out of there.

DO NOT RENT FROM THIS OFFICE! If I could give zero stars, I…read morewould. I rented a vehicle, and paid for all of the accidental damage coverage. The car was hit while parked. I called the office, and immediately brought it back to them. They reviewed my file and verified that I had paid for the coverage, and informed me that I would not need to pay anything. A few weeks later, I received a bill for over $2000. I had unfortunately discarded my paperwork after they told me it was all okay. When I asked for a copy of everything, the documents had A FORGED SIGNATURE on them, and indicated that I had waived everything. You simply can't trust these guys. Stay away from them.

The best Customer Service I've seen in a long time. This girl here at the federal way location is…read moresimply amazing.