Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.0 (10 reviews)
    Open 7:30 am - 6:00 pm
    Updated over 3 months ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Very helpful and kind. Gave me a free upgrade and called to let me know I'd forgotten my garage opener. Highly recommend!

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thanks for the great review. We hope to see you again. – Lisa S

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Went smooth, friendly service, but outside of car not washed when I picked it up.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1
    Photo of K S.
    0
    3
    0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Aric C.
    36
    36
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Renting from this enterprise was amazing. Fast and easy! The manager and employees were excellent.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Enterprise Rent-A-Car

    You might also consider

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.7(60 reviews)
    4.6 mi

    The staff here were great for me in and out. The vehicle seemed great but couldn't use the cruise…read morecontrol due to a front sensor being bad and now when I went to get gas to return the gas door won't open still going to give them 5 stars but this is not an issue I have ever run into ever

    You know those companies with insanely long contracts full of fine print, where they rush you to…read moresign so they can take your money--and your soul? Yeah... that's this company. They don't treat you like a human being. You're just a number, a signature, and a transaction. The employees seem like they're only there to clock in and clock out--no passion, no sense of mission, no genuine care. Just fake smiles and scripted kindness. They don't care what you're dealing with or why you're there; they don't even really see you as a person. This is a car rental business, which means most customers are people in need. There should be some level of compassion, patience, and understanding. Unfortunately, that's completely missing here. Here's what happened to me: The night before renting, my wife and I called to confirm exactly what we needed so we could come prepared. We were told clearly what was required. The next morning, we showed up with everything--only to be told they don't accept my card, even though it's a Visa. The night before, they said they accept all Visas. If you don't accept all Visas, then don't tell people that you do. That's misleading, plain and simple. I stayed calm, gathered my things, and left, understanding that mistakes happen. I figured I'd double-check everything and come back fully prepared. Fast forward a week later: I return with everything they told me I needed. And suddenly--there are new problems with my documentation. Now it needs to be "a certain way," something that was never explained beforehand. I have a life. I'm married. I have kids. I don't have time for constant back-and-forth when I'm spending my hard-earned money. Business is a trade--money exchanged for service--and this place does not offer honest, efficient service. Bottom line: Unless you have a lot of time on your hands and want to deal with people doing the bare minimum, I do not recommend this place. My experience could--and should--have been much better.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(65 reviews)
    5.9 mi

    After ending up getting towed to a Tacoma mechanic's shop, had to rent a car. It was late afternoon…read moreon a Saturday.Not as easy as expected due to lack of availability. Ended up taking an uber to this location in Puyallup . When I got there I was informed that there would be a long wait to pick up the car. Lots of people came in right after me. The place was closing in 20 minutes. And they were severely understaffed. (this seems the case all too often, in the quest to use AI to depersonalize large businesses & optimize profit) The Staff on hand that day were truly amazing. Doing their best in a difficult work environment. Especially Rachel who was in car detail dept but took charge that afternoon.. She informed everyone of the long wait. Ran around like an athlete, checking out the vehicles. And yet dealing gracefully with disgruntled customers. This review has is 4 star vs the 5 due to the understaff issue. Enterprise has always been my go to for car rentals..I certainly hope they will figure out their staffing situation. It really puts undue stress on their employees.

    Hudson was super helpful, made the swap and the rental fast and easy. (Even though I was dropping…read moreof at a different location than I originally thought) Enterprise is a good car rental place just like the other top names, it's because they hire people like Hudson that sets them apart from the rest and makes them a great car rental place. Also why I keep using enterprise for personal and business needs .

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    United Access

    United Access

    2.4(12 reviews)
    4.8 mi

    If I could give zero stars I would... We have bought 2 ADA conversion vans from United Access. The…read morefirst was at the Redmond location and was a decent experience. The second was at the Sumner location and has been the worst... We will be taking future purchases to other vendors. Please do your research. These vehicles aren't something that anyone buys because they want to... it's absolutely a need. For my family, it's because of my son who is in a power wheelchair. This happens to be the only vehicle that all of my children are in at the same time. Safety is a massive priority for us but particularly for this vehicle. We bought a Toyota Sienna and by the time the first oil change was due... within 4 months and around 4000 miles, the brakes were metal on metal... the heat from this actually started to discolor and warp the rotors... For safety reasons, I had to replace both. I contacted United Access in hopes that they would acknowledge that this should not have happened and possibly make it right... they did not, I was met with invoices showing their third party had deemed everything "green". Maybe I don't know enough about brakes but it seems like a reach that the brakes and rotors went from "green" to needing both brakes and rotors replaced, pretty quickly... This was an expensive repair after just buying an expensive vehicle. It doesn't stop there though... I also made a service appointment because there was a crunching/grinding noise as the conversion ramp deployed and retracted... and the majority of the time, it wouldn't fully retract at all. Nothing like trying to either yank that in floor ramp out or push it back in while it's freezing or raining outside. I was concerned that something was stuck in the tracks and noted that to the service department. At the appointment, they started with their typical troubleshooting at the battery... fine, apparently that was from 2017. They were surprised to find the battery was so old... yet we had just bought this vehicle from them... I guess it was far enough in the "green" when they sold it to us that they also didn't think it warranted a replacement. I paid the $500 to replace that as well and was sent on my way. I had a feeling that wouldn't resolve the issue of the grinding/crunching. I was advised to come back if I continued to have the ramp issues... surprise surprise the ramp still had issues. I called to discuss again and was advised that there would potentially be a discount since it was a return visit for the same issue I had brought it in for the week before... We decided to take the floor off the van to find the noise ourselves... just to potentially save time for a tech troubleshooting... sure enough, the majority of the links that secure the cable for the ramp was crushed and the cable was beginning to be severed. I felt relieved to have found the sound. I took photos and sent them to the service department and put the floor back on. We did not repair it ourselves at the time because we were hopeful that the company would take care of us. Again, I was met with an explanation that they did in fact "fix" the issue and then sent me an invoice with an estimate for $1000ish... zero discount... zero accountability for not looking further into the issue while I was there the first time. Mind you, the first appointment was entire day off of work for me, an hour plus drive each way and the cost of gas. I know that used car dealerships have a bad rap and I should have expected this... but it feels so disheartening to be dealing with, especially when this particular dealership deals in vehicles that are meant for our elderly and/or disabled... they are our most vulnerable and it's clear that this company only cares about the dollar signs. Although they seem to be the biggest/most widely known in our area... there are other dealerships that deal in conversion vans... I would recommend going anywhere else... I know we will in the future.

    If I could give zero stars I would!! Horrible customer service from Nick. Traveled 2 1/2 hrs to get…read morekneeling fixed on my mobility van, pd almost $600.00. Tried it before I left, it worked, got home would only randomly work. Called and was told "well it worked when you left".. Great thanks for nothing. Went to a custom audio shop in my local area, they found the problem in less than 5 min. Ended up being the back door relay switch, a $30 part.

    Photos
    United Access
    United Access
    United Access

    See all

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...