My wife and I waited 30+ mins at the desk to check in for our vehicle, then 30+ mins in the parking garage waiting for someone to bring the car. There were no more than 30 people trying to get their vehicles, but there were hardly any employees here to help. It's clear when companies like Budget are pinching pennies, refusing to staff their teams to a capacity that leads to positive experiences for its customers. Budget, consider my business is gone. read more

This is our first time in NOLA & it's been interesting so far. The shuttle from the airport was a 25 minute wait, but we used Budget Fast Track to skip the line at the rental counter. Our first car had a broken headlight, and the second car has been very loved (a few dings and knicks), but the people were not rude, and the process was fairly easy. I did use Apple Pay, and he wanted the card used to pay for the reservation, so that was a little snafu, but I was able to put the deposit on another card. Will update when we drop off! read more

Budget Rent A Car - Rental area on level 2 - Car Rental Near Me - Kenner, Louisiana

I flew across the country, and arrived at the Budget counter to get my reserved car around 8:30 PM. I was served quickly, and told they had no cars for me, despite my having a reservation. I was exhausted from a stressful day of flying, and boy howdy I was ANGRY that they had no cars despite my having a reservation for an SUV. Here is the thing Budget...this is the second time I rented from you this quarter, and you had no cars either time. I thought the first time was a fluke, but I was wrong. Apparently this is how you do business (terribly and disrespectfully), so you will not have mine any longer. I will find someone else from which to rent. read more

Take a look at the pictures of this car, and you tell me if this seems acceptable.... Budget caused our trip to start off on a bad note going into Thanksgiving weekend. read more

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Arrived at 1am and they had no cars available. The car I had reserved did was gone. There were at least 10 other people stranded at the airport at 1 a.m. in the morning. They told us to take an Uber to our hotel and then Uber back the next morning and they will deduct that off of the price. I asked them what time they open because I wanted to be first in line. By the time we got to our hotel, because it was far away, it was 4 AM so I didn't even sleep. I went back to budget at 5:30 AM. Only to be told they have no cars available and there was a new person who wasn't informed of the problem that happened a few hours earlier. I was livid and told them I was not going to leave until they found me a car. It was absolutely ridiculous. Terrible, terrible, terrible. read more

I'm sure the agent is nice but there is ONLY ONE persona and about 20 in line. This is STUPID. Don't rent from Budget unless you have the whole day to wait in line. read more

ABSOLUTEY THE WORST RENTAL CAR COMPANY in business!!! My rental almost a year ago was dirty, charging ports didn't work and was not filled with gas. On top of all that I had to wait almost an hour. After filing a formal complaint, I received a coupon for 2 days. I have been trying to use this coupon for almost 7 months and they keep telling me the vehicles I select are not valid or the rental location will not honor the coupon. How in the hell you don't hoor a coupon YOU provided?!? Unreal. I will NEVER rent from them if I can help it. read more

Fastbreak is the way to go in New Orleans. The woman upstairs was very helpful. She was working by herself and stopped what she was doing to get a car for us. They could use more staff and more cars but I fly to New Orleans often and have always been helped by the people at the Fastbreak counter upstairs. read more

The way this business is run is absolutely insane. They well rent out unlimited amounts of cars, and not have any cars for those who have reservations paid-in-full. While other rental companies will mark their inventory as sold out, Budget car rental shows that they are greedy and careless for their consumers. Single-handedly ruined the holidays for my family - especially since I was traveling with my baby. Budget car rental also made no effort to contact their clients to relay the message. WOULD NOT RECCOMEND! read more

Made reservations a week in advance and when we show up there was no car. Very poor service.

Poor customer service waits in one line for 30 minutes only to be told I needed go to another line went to the other line waited for 20 minutes and was told needed to go back to the other line mind you this rental was fully paid for a week ago!!!! Never again will I rent from Budget New Orleans Airport location wish I could give -stars read more

Pretty seamless experience with Budget rent a car at MSY Airport. Wasn't very busy so we were in and out in a jiffy. The only downside ... and this applies to all rentals ... is that the rental section is a 20 minute shuttle ride from the terminal. They have more than enough shuttles, but 20 minutes brings new insights to the term offsite. But Budget was good. read more

Beware! if you don't want to wait in long line or 1.5 to 2 hours you are better off somewhere else. Only one person working, horrible!

I didn't ask for one but was given an electric vehicle. They wanted $25 more a day for a gas vehicle which was not in my budget. I spent hours researching all the different types of charging connectors and where to find charging stations. There are not many in Louisiana, many are broken or there are lines. I ended up having to go to a couple of private businesses asking for help. There customer service has been non-existent. I received a canned response to my first email and nothing since. I don't want others to go through what I had to go through. Electric vehicles should be opt-in only! read more

this is by far the worst rental car experience. they have a process where you have to wait for them to bring the car to you. the lines are crazy, they don't have enough staff. whoever came up with this process needs to be fired. it is not efficient at all! i will not rent from budget again. even if i have to pay more read more

Sold us a car they don't have. Down graded instead of upgraded. Helper lady at counter was slow and preoccupied on her phone.

After a long day of travel, we got to the car rental building and was told they had no cars left even though we rented and reserved a car online weeks before our trip. They proceeded to tell us we could wait for them to try to get cars from another lot. There were so many families waiting for their cars for over 3 hours. We are currently coming on the 3 hour mark in 10 minutes. When we tried to see if other rental companies could rent us a car they said they only have what is already reserved for their customers and proceeded to tell us budget often oversells their vehicles. Time has passed since I started this review and we finally got a car after 3.5 hours of waiting. They did not have the mini van we reserved so they gave us a sprinter van which was already in the lot. We know this because once they told us there was going to be a 2 hour wait we went for a walk and saw them there. So we were waiting for no reason. Needless to say Budget really put a damper into the start of our vacation. read more

I'm trying to give this place the benefit of the doubt because I did just get off a 3 hour flight so maybe my patience isn't as present as it usually is. Only one associate working which I'm surprised for an airport rental car place and budget being one of the more affordable and know rental car places. Being in the only line where all the other rental car places have none made me a little more anxious. The associate was gracious and doing the best he can, I can see that. I would give him 5 stars but my overall experience is what drops it down to a what I think is a generous 2. Correction: one attendant for horn Avis & budget together so it made it even longer. :( read more

Budget Rent A Car - Car Rental Near Me - Kenner, Louisiana

Mickey Mouse setup. The clerk down stairs tells you to go to a spot to get your Bronco. Go upstairs & no car in your spot. Upstairs clerk changes your car to a compact. Car is janky. Nobody walks around car with you. It seems like they just don't care or maybe don't want to do their jobs right. read more

Terrible experience. After waiting in line for over half an hour I was told my same day reservation would not be honored. There were no warnings about this when I booked, and my reservation went through. Frustrating, Budget you need your reservation system to line up with your brick and motar facilities. Clear sign of poor business management. read more

Renting a car from Budget New Orleans airport. We arrived at the car rental facility and there was a long line at the Budget desk. Only 2 people working. Then we walked to the garage and had to wait in another long line One person working to assign cars to customers. it took us an hour to get our car. Will definitely not use Budget if we ever rent a car in NOLO again. read more

One of the worst experiences of my entire life. They give you cars that have not been cleaned, smell like literal urine and have damage, and threaten to cancel your rental and strand you if you have a problem. None of the associates want to give their names because they KNOW their behavior is atrocious. Manager Alexis covers up for her employees' horrible service. I would avoid like the plague unless you want to spend HOURS of your vacation time dealing with their nonsense. read more

Horrible experience My whole flight from texas was less than me standing in the line to just get my car!!!! Horrible horrible service!! read more

Budget Rent A Car - Car Rental Near Me - Kenner, Louisiana

Airport car rental companies continue to score the lowest possible Stars. Budget at New Orleans International Airport is no different. They are an incompetent circle of misinformation. In the process of checking in my rental the agent told me, "your fast-break number is not on this rental. You should go upstairs and make sure they add it so that you can get credit for this 30-day rental." He then handed me the paperwork and sent me upstairs. I got to the rental desk and they told me, "you can't add the fast break number after the car has been checked in. You must contact customer service." So then I contacted customer service. After 10 minutes trying to explain how it's possible that the original rental did not have my fast-break number on it because the agent forgot to put it on the original rental, the customer service agent told me "it's impossible to have your fast-break number once the reservation has been cancelled." Apparently she equates returning the car and closing out the contract as canceling the reservation. She gave me the phone number for the fast break Department. That number rings to a fax machine. read more

I am giving 5 stars to the amazing person who helped us last night with our car rental. I am very grateful to DAWN J., for assisting us. We arrived at Budget Fastrack NOLA just before midnight and we were having problems with our reservation. As tourists, our prepaid reservation was not accepted, as it was registered in another currency. The first person we spoke with was not very helpful, and just told us to call customer service. We did, but we were just put on hold for like half an hour and nobody was picking up. We didn't know what to do and luckily the first lady went on break and we were able to seek assistance from DAWN J. She was an angel and a life saver! She patiently explained to us all details and made sure that we got a car that night. Thank you DAWN J. for your above and beyond service. We appreciate you! read more

Walked in to pick up a rental. Karmen and her coworker (she wasn't wearing a nametag but had glasses on and braids) were clearly annoyed by the customers they'd been helping before us. It didn't take long before they recounted the tale in front of us. No, not for us, but in the form of snide and unprofessional comments. The French-speaking couple booked through a third-party car rental site (I've always known those weren't recommended; at this Budget location, it's apparently an all-out crime). It was clear to the associates and to the French couple that there were fees added. The French couple kept asking "do you know what these are for." Karmen and her friend kept shortly saying "I don't know, you should know what you booked." Karmen said to her colleague, "I mean it's not my problem, you came to America, the language here is English." By no means were the French couple fluent, but they were competent enough to ask the questions they needed to. More importantly, the audacity with which she made this bold proclamation, as though it had never occurred to her at any point in her process of applying and being hired by a car rental company at an airport that she might encounter a foreign language. How unbelievably inappropriate to make such a comment, especially when you're unaware of who is around. As someone who is trilingual, I was incredibly offended. As an American, I was embarrassed. The other girl did get a higher-up on the phone. Unfortunately for the French couple, the girl retold that whoever was on the phone wasn't coming down because they also did not speak French. How sad that a good training opportunity was missed. I left frustrated to pick up the car, but the Budget God's clearly were not done with me yet. The car was dirty - see the attached images. Windshield fluid empty as well. Budget should do more to instill good customer service in their employees. And add a training on dealing with diversity / generally not being a terrible person. read more

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STAY AWAY!!! If I could give less stars I would! I had an agreement of $211. On my pick up day I asked for a receipt I was told I would get an email shortly after, the employee seemed very nice I didn't think anything of it. I picked up my car at 3:30am arrived at my hotel didn't check my email went straight to bed. At drop off I asked for a receipt and once again I was told I would get an email. An hour later I get an email and I was charged $437.32!!! I called budget telling them I never authorized that amount. Never authorized loss damage waiver, optional services! What kind of scam are they running here! And agent tells me well we can take of $62 of your amount. They're crazy!! Stay away!!! read more

This is a horrible place to rent a vehicle. I prepaid for my rental with the expectations to just be able to pick it up and go. Definitely not the case, had to wait in a long line to finically get my rental. Then the first vehicle had bald front tires, filthy, and the rear seat did not lock in position. They then switched us to another vehicle which was again filthy. Upon leaving the lot we found the vehicle did not have working A/C. I immediately turned around and brought it back only to have the return person giving me a hard time on whether I fueled the vehicle up or not. We talked to management and they did not offer any type of upgrade or money back for the hassle. They only gave us an option of two of the same vehicles. Again both were filthy. We ended up taking on of those. The third vehicle, although dirty, did work well for us. The final return was a breeze and Lisa, our shuttle driver back to the airport, was great. I would not recommend anyone use this Budget facility nor will I be using it again. read more

I'd give them negative stars if I could. Waited 40 minutes in line to get the reservation confirmed with doing the pre check in....then another hour to get a car. Never ever will I go with them. Spend extra and go to anyone but budget and Avis read more

The absolute worst experience!! They tried to tell my wife that she could not rent the luxury car I had reserved, and paid for, because she had a debit card. But for the same price they would give her an economy car!?!?!? After talking to customer support, they assured me that is not their policy! read more

Not one single employee moved with any sense of urgency. From the woman at the reservation counter to the "runners" bringing up the vehicles. It took me less time to fly from DC to New Orleans, grab my bags from baggage claim than it did for me to get a rental from Budget. The entire process took over an hour on a Tuesday afternoon 2pm! The last thing I want to do when arriving to the airport to pick up a pre-reserved rental..to plan for my MIL funeral might I add...is wait around for a rental that I made pre-arrangements for. There has to be a better system to expedite the process and make it a more seamless process for customers. I will never been renting from Budget ever again! read more

In terms of service/picking up the car they get 4 stars. The staff were efficient and friendly. Renting the car online was also a very simple process. However, the disappointment comes from the car itself. The exterior of the car was filthy. There were tons of bugs all across the front and on the side mirrors. Additionally, the windshield was completely dirty. I tried to spray washer fluid on it several times but it was still dirty. All cars should be in acceptable shape when you rent them and this includes being cleaned inside and out. Finally, the car alert system just started saying "maintenance required soon". This too is unacceptable. I'm staying over an hour away from the airport so I don't have time to run back to switch cars. I'm hoping whatever maintenance is needed won't be needed until after I return it this week. read more

Budget Rent A Car - Bugs all over the front of the car. - Car Rental Near Me - Kenner, Louisiana

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They accommodated me, seeing as my rental pick up time wasn't until 12am the next day. I'm appreciative of that. Probably a 30 minute wait to get your vehicle. We got a Honda, nice car always take pictures of the vehicle yourself people. Only real issue with this car is the Bluetooth doesn't seem to work. We tried to cut it on multiple time, to no avail. I was just ready to get to the hotel and start my trip. Seeing as I haven't really driven the vehicle but 2 days out of my 6 days being here. I didn't make a big deal of it. It if it wasn't for that I would have come back to exchange read more

This will be my last use of Budget. It has been difficult from the very start. When I made my reservation, they were not to charge my card at that time and they did. I canceled that reservation and made another. It took me hours and hours to have the charge removed from my credit card, including, contesting the charge with the credit card company. Additionally, There was fraudulent activity on my account from Budget. Upon arrival at the New Orleans airport offsite rental location, the rental counter was closed. You were required to go to a second counter in the garage. At that counter, there was a line of approximately 25 people and one service representative. It took us longer to obtain the vehicle than it did to fly from Orlando to New Orleans. In fact, some people in line left to rent from another company after canceling their Budget rental. There were little or no lines at the other companies' service counters. This 1.5 hour delay disrupted our plans for the evening. The vehicle that we picked up was not the vehicle that we ordered. It was not even in the same class. The fuel level was a little more than half though we were told to bring it back full. It was less than clean. Given the time waited in line, I was certainly not going to go back through that line to attempt to change vehicles, or report the low fuel. As you can see, literally nothing was as you would expect from a company like Budget. There are certainly no reasons for me to use Budget's services again given the above. read more

I rented a car here on March 3, 2021 and as we picked up the car we noticed that the front left tire had a large knot protruding from it. We were concerned but in a hurry. So we showed the tire to the clerk at the exit gate and asked if she saw the knot too. She said she did and if we wanted to go back and get in line again we could ask for a different car. We were in a rush to get to our hotel so we said we would go on. The car stayed in the hotel parking lot for the entire time we were in New Orleans. We only drove it 50 miles or less. When we returned the car I pointed out the tire to the clerk who received the car from us and she suggested we go to an agent inside and tell her about the tire. I did so and filed a report letting them know that the tire had a problem when we picked the car up. Now, three weeks later we received a letter from Budget telling me that they were charging us nearly $800 for damage to the tire. I called their customer service number and sent an email only to be told that they will not change their decision. This us it for my ever renting from Budget anywhere. I am beginning a boycott of their company and spreading the word on social media encouraging others to also boycott them. If you have had a negative experience with Budget I would encourage you also to spread the word on social media so that Budget will feel its effects. read more

Please do yourself a favor and don't rent a car from this place. Getting our car there was ok problem. We were pleased with the service and the car. Friday things went to pieces. We were at a fancy restaurant in the city and we ended up with a blown tire. NO SPARE! Hubs called and we were told we would have this car towed and be ride shared back to the airport to get a new car. We ate at the restaurant, car was towed we headed back to the airport. The guy behind the counter took 25 minutes with each customer and had NO CLUE how to give us a new car. At midnight we were finally on our way out with another car. Budget charged us for both cars, the tow and the freaking tire!! This was an extremely expensive lesson not to use this company. read more

Holy hell I think this is the worst car rental service (and Budget experience) I've ever had. Where do I start? I get the paperwork done, I go to find "stall 17" to pick up the vehicle and there's a huge line of people standing in line for cars. There's 1 lady trying to get us all set but she was frazzled. I get talked into taking a car with a dinged windshield. I'm told I won't be charged for any damage in case it breaks, in which I'm thinking ok now this is a safety issue. Then I get put in another vehicle and it's an Uber and can't be used. I get the third car and it looks like someone just took it on a joy ride. Food containers left in it, dirty center console, and not a full tank of gas. Like truly WTH? There were several other folks around who had similar issues picking their vehicles up and we were all just dumbfounded. On the return, I return full of gas, with the trash still in it from before and get told I'll get my receipt via email. Nope, never did and had to call for the most basic of service. Not sure if the other rental places are any better but this...this ladies and gentlemen took the cake. read more

NEVER reserve a Budget rental ANYWHERE. But especially at the New Orleans airport. Any Budget employee you encounter there is sullen, rude, non-helpful. They also don't care if they say your rental was returned empty, when in fact, it was full. Probably too lazy to turn on the ignition to see if it's full. I have had to spend hours on the phone with people who are clearly not located in this country and have such hard-to-understand accents that I have to ask them to please slow down so I could understand them. I've had to call four times to get reimbursed for the tank of gas they charged me for! They also don't state ANYWHERE in the initial reservation screen that your credit card will be charged over $600 for an "authorization fee". Trying to get a refund is a nightmare. I will NEVER rent a car from what USED to be a reputable company. Shame on Budget. read more

I arrived in New Orleans and originally was going to just ride share to get around town. But after looking at all of the locations and back and forth I'd be doing, I decided to get a rental instead. I'm very glad I did. There is quite a lot to do in New Orleans, and having a car came in very handy, even though parking can be a pain at times. I was very pleased that Budget Rent-A-Car was able to accommodate my last minute needs. They had cars available for a very reasonable price, the check in process was very painless, and the car was very clean and in great condition. Even returning the car was incredibly effortless. I enjoyed every moment from beginning to end with renting a car from this location. I definitely recommend anyone give this location a try when choosing a rental car service for your New Orleans travels. read more

Worst experience ever at a car rental place. I have been renting car for work trips at least once a month for the last couple of years. I tried Budget after a long time as it was the best deal for the weekend without give any attention on the feedback, big mistake!! I got the car after waiting for 15 min at the budget location, normal as it was Sunday morning and they were shot staffed. I don't mind waiting but didn't like the fact that the van wasn't washed and was dirty from the outside. When I returned the van (different location, New Orleans) the employee was on the phone whole time. She didn't look at me, get into the can scan, waive and said, "You are all set". I wasn't expecting her to behave like that and was bit confused but any who get into my car and left for work. Couple of hours later Budget manager called and told me that I forgot to return the Key Fob and I have till end of day to return it otherwise they will charge me $250. I wasn't happy with her tone and choice of words but do realize that I was equally responsible as I didn't check/return the key fob. Few minutes later, the manager charged my credit card for the Key Fob, even though she told me, I have end of day to return the key fob. I immediately called Budget location and was put on hold and then the line got disconnected after few minutes. I called 4 more times afterwards and each time got voicemail. Called from my work phone and immediately got answered, put on hold and get disconnected! Drove back to Budget at my lunch hour return the key and ask for the manager to talk to and told she is busy, please wait. While I was waiting, the receptionist used her personal phone and talk to her via Bluetooth, with a low voice, where the manager walk her through the computer screen to take the charges reversed. After the call she just pretended that she didn't talk to her. I waited for few more minutes for her, to ask in person, why the budget employee didn't ask for the key fob? Why she was on the phone the whole time and didn't even greet me? And more importantly, Why she charged me immediately after the call? I am done with Budget/Avis as the experience of wasted time and lack of business etiquettes, professionalism and showing no remorse from the whole Budget team was just appalling! read more