Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

Everything went quite well, from Devon, the reservationist to the actual car rental experience…read more Initially, after reading horrible reviews about NOLA Rent-a-car, I paused. After I arrived and talked to Devon, everything went well with the car. And, the cost of the rental car was quite affordable. So, give this rental car agency a chance, and allow it to serve the traveling community in a professional manner. You will not be disappointed!

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Today at 9:30am 1/9/2026 I received a damage vehicle while leaving out of the parking lot and…read moredidn't learn about it until 10:40am. Normally any location an agent will walk around the car with you and do a walk through and note any damage but not today! The car was nice and clean and I didn't think to walk around and take pictures! Let alone the front desk agent or even the agent at the booth didn't mention anything about filling out a damage form. As I went Togo return the car at 1pm same day. An agent ( Kenny) so the managers says was nasty! Rude and unfriendly. I'm not saying this because I'm upset but the whole approach saying he didn't have a damage report and that I did this was uncalled for! I then asked to get footage of me leaving out the parking lot which took the other so called manager Caleb a whole hour! /saying that there was no damage then when he found and angle to the passenger side on the video! There was a DENT!! he then laughed after I pointed it out and this was all done at 2:07pm in the office in the middle of the cars. Very unprofessional! I told him he needs to fix the color contrast of the video and I would like a copy. He then said it takes over 24hrs! And only god knows if this scamming location will send it. There was no apology but a laugh in the face when there was proof. And just for him to say file a report! very disappointed! I spend lots of money with this company and today you had excuses! ms. shawdawn Johnson? Mentioned there to busy to do walk throughs with customers to point out damage when the customers are responsible. But when I was told to go pick out my car today with a free upgrade Caleb himself was chilling with two other colleagues! So if that's called busy then that tells me everything I needed to know!! WORSE LOCATION IVE EVER RENT WITH!! LAX ORD , SEA ,OAK are very smooth to rent from. Go where your time and money is appreciated!

No Southern hospitality here. MSY car rental is the worst airport car rentaI have dealt with in my…read more50 years of travels, including internationally. If you are new to renting here, you really might want to reconsider your plans to rent a car here. Look at the other reviews. They aren't pleasant. Signage here is poor to nonexistent especially for returns. There is no phone number to contact anyone at the 600 Rental Car Blvd location. They close early, so if you have a delayed flight, you might have to spend the night at the rental terminal. If you are familiar with this location, you will at least know the ropes here. Good luck, you'll need it.

Waited in line for 2 hours at Newark airport. Not only were there no cars, but the agent was rude,…read moreincompetent, slow, and created problems where there were none. When she was finally joined by another agent, he was much more efficient, but also rude and spent at least 15 minutes cleaning his work station before he would even make eye contact with customers. Also, I told him I wanted to prepay for gas, but he didn't put that in my contract. Luckily I checked before I got back to the airport. I will never use Dollar again. (All the other companies had plenty of cars, BTW, only Dollar had none.)

We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

All the hustling and hurrying just to have to wait in the longest line possible because no cars are…read morecleaned, no cars are ready. The counter process was easy. But when you go to pick up the actual rental, be prepared to sit. But, if you want to spend more and 'upgrade' your rental, they can give you a car on the spot (SCAM). What's the point in a reservation when you have to wait more than a hour for an available rental. Do not recommend. Lesson learned. Never EVER again.

we had to stand in line for about two hours. When we finally got our vehicle, the attendant wrote…read morethe complete wrong number on our slip which made finding the car confusing. We were told that we needed to return the car at 97% battery but when we received the car, it was only at 30% battery. Then we had to spend two hours sitting at an electric charger before continuing to our destination. At the end of the week, I received a $250 cleaning fee. We called to ask what the fee was for and apparently it was just for a little bit of sand that did not count as requiring a cleaning fee so they took it off. seems like a lot of carelessness that caused us to be inconvenienced and almost charged $250 when I should not have been.

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

Hussain was great! He was very helpful and courteous. Couldn't ask for a nicer representative! -…read moreGinny

Worst experience ever. The LACK of things they dont tell you its insane. I feel like i was robbed…read moreby these people. I rent a vehicle for 2 weeks, returned it early (10 days) and they pretty much charged me for the whole 2 weeks still. Apparently i had a discount which i was clearly not told i had, i called to return early, not able to return in on time in local office hours They said i could do it no problem at airport but left out the part where I'd have to pay for an extra day and the fact my "discount" i didnt know i have would terminate and i would be charged more per day than i did in my first week. They talked to me as "i mean this is something logical to know" as if im dumb or renting vehicles every week. This is my first and LAST experience with this company. I feel robbed.

My wife and I waited 30+ mins at the desk to check in for our vehicle, then 30+ mins in the parking…read moregarage waiting for someone to bring the car. There were no more than 30 people trying to get their vehicles, but there were hardly any employees here to help. It's clear when companies like Budget are pinching pennies, refusing to staff their teams to a capacity that leads to positive experiences for its customers. Budget, consider my business is gone.

This is our first time in NOLA & it's been interesting so far. The shuttle from the airport was a…read more25 minute wait, but we used Budget Fast Track to skip the line at the rental counter. Our first car had a broken headlight, and the second car has been very loved (a few dings and knicks), but the people were not rude, and the process was fairly easy. I did use Apple Pay, and he wanted the card used to pay for the reservation, so that was a little snafu, but I was able to put the deposit on another card. Will update when we drop off!

Being completely honest I didn't know what this experience was going to be like. I must say that I…read morewas pleasantly surprised and everything went very smoothly and on a timely manner. Oliver was super helpful and made the rental process quick and simple. Would recommend, Ulises Lorenzo

This " place of business" is abhorrent. The car was dented and whistled because of it. The drivers…read moremirror was a piece of silver plastic. I prepaid then they charged me a $400 deposit when I got there that they said I would get back in 10 business days. That was April 27. It's now about to be May 15th and they STILL have my money. No answer when I called at 3:30pm to ask about it. STAY AWAY!

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

Typical of a cost cutting exercise. Provide low cost rentals but don't have the staff to deal with…read moredemand. 1.5hrs in-line to pick up a car. Half my day wasted.

Paid for a mid-sized SUV, listed as a Jeep Grand Cherokee or similar. I'm sorry, but a Ford Escape…read moreand a Chevy TRAX are NOT the same as a Jeep Grand Cherokee. For $700, this is not what I paid for.