Cancel

Open app

Search

Alamo Rent A Car

3.3 (104 reviews)
Open Open 24 hours

Alamo Rent A Car Photos

You might also consider

Recommended Reviews - Alamo Rent A Car

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Shuttle bus to rental car center (Dec 2022)
Luke L.

I have come to trust Alamo when it comes to a solid rental car experience and this time it was no exception. [Price]: I booked through Costco Travel and was quoted $285 for approximately 3.5 days, but I only ended up with $260 instead and received 7% discount as the total cost is based on the exact days & hours rented out (charged based on 3 days and 3 hours instead of the original 3 days and 5 hours.) [Check-in]: Alamo Rent A Car is located in The MSY Consolidated Car Rental Center. Please note that you will need to take a free rental car shuttle to get to the rental car center and the travel time is approximately 25 - 30 minutes (one-way). Check-in was very straightforward and I elected to use my own insurance for comprehensive coverage. Luckily my rental car wasn't broken into or vandalized so I didn't have to deal with any potential headache. I walked up to the 2nd level to pick up my car and was greeted by Clara. She was very nice and gave me a standard SUV AWD instead of a full-size car with no extra charge because standard SUVs were the only available options. My SUV did have a very small dent on one side of the doors, but Clara said as long as the dent is smaller than the "body damage circle" (a sheet provided by the staff) then they won't question it. I did take a picture as well as told the agent at the exit gate about the dent before I officially left the parking structure. [Check-out]: I received an email from Alamo with a returning instruction. The return address was given (600 Rental Blvd., Kenner, LA 70062) and please note the return area (Enterprise / National / Alamo all share the same return area) is located on the first level of the Rental Facility and NOT on the second level. The return process was pretty smooth, but I did have a slight trouble locating the rental car drop-off entrance and had to circle around the rental car center twice to finally see a tiny entrance sign on the right side. Honestly it is not really Alamo's fault and I will just blame engineers who design this rental car center. Slight discount + easy check-in/check-out + not questioning a small dent - 25-minute shuttle ride - hard-to-find drop off entrance = a fairly good rental experience.

Gabrielle W.

first off, apparently in new orleans you need to provide another form of identification outside of Drivers License and Credit Card even if you checked in online (not listed as a requirement on the app). So that was a whole thing. Some back story, i've rented from alamo twice in the last 2 weeks and it's been smooth in chicago and atlanta where i've literally walked up to the auto kiosk, then went out to PICK my car and then a smooth drive out. this is a review for alamo NOLA. TERRRIBLEEE. no cars to choose from. waiting for over 45 minutes just to get a car...... ridiculous. I would've opted for a diff rental company if i knew this were the case. but seems like enterprise, national and alamo all include the same cars. SMH this is crazy. 45 minutes of waiting for a rental on a sunday with no one really in line (4 ppl) ??? crazy. i know it's COVID, but wild that atlanta and chicago has everything completely up to par. new orleans - you slacking!

See all

5 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 2
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Van R.
0
31
11

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 1
Love this 1
Oh no 0

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 2
Thanks 0
Love this 1
Oh no 1

3 years ago

Very professional and very quick to get me in and out. They even allowed me to take my dream car for a rental, thank you.

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Jason G.
4678
3625
8801

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 9
Thanks 0
Love this 8
Oh no 1
Photo of Grant M.
123
57
19

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Poon T.
3
67
18

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

18 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Carmen provided great service and a perfect vehicle for our vacation- thanks!

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of A C.
0
34
28

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of R K.
21
167
3

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Alamo R.

Alamo R.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 3

Ask the Community - Alamo Rent A Car

Hello, I have a reservation prepayed for New Orleans Airport. I need to change the company and n.of…

Thanks for your inquiry, Grazia. If you are unable to modify your reservation online, please call Customer Service at 844-357-5138 (US) for guidance. Thank you. - Lisa S

We need to drop our rental at MSY early am Saturday. Where do we park and where is the key drop off located?

Thank you for your inquiry, Laura. Please follow the rental car return signs, then locate the Alamo return area. Please pull car forward in return lane and place keys in the drop box located at the front of the return lane. Make sure you collect… Read more

Our flight leaves around the same time Alamo opens. Are we able to drop off our rental prior?

Hello Jo, Thank you for choosing Alamo! Our location has after-hours return. We look forward to seeing you in New Orleans! -Sam

View All 4 Questions

Review Highlights - Alamo Rent A Car

We had been renting a car for our travels for many years and so far Alamo at the New Orleans airport had given us the best service!

Mentioned in 6 reviews

Read more highlights

You might also consider

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.7(68 reviews)
0.0 mi

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Today at 9:30am 1/9/2026 I received a damage vehicle while leaving out of the parking lot and…read moredidn't learn about it until 10:40am. Normally any location an agent will walk around the car with you and do a walk through and note any damage but not today! The car was nice and clean and I didn't think to walk around and take pictures! Let alone the front desk agent or even the agent at the booth didn't mention anything about filling out a damage form. As I went Togo return the car at 1pm same day. An agent ( Kenny) so the managers says was nasty! Rude and unfriendly. I'm not saying this because I'm upset but the whole approach saying he didn't have a damage report and that I did this was uncalled for! I then asked to get footage of me leaving out the parking lot which took the other so called manager Caleb a whole hour! /saying that there was no damage then when he found and angle to the passenger side on the video! There was a DENT!! he then laughed after I pointed it out and this was all done at 2:07pm in the office in the middle of the cars. Very unprofessional! I told him he needs to fix the color contrast of the video and I would like a copy. He then said it takes over 24hrs! And only god knows if this scamming location will send it. There was no apology but a laugh in the face when there was proof. And just for him to say file a report! very disappointed! I spend lots of money with this company and today you had excuses! ms. shawdawn Johnson? Mentioned there to busy to do walk throughs with customers to point out damage when the customers are responsible. But when I was told to go pick out my car today with a free upgrade Caleb himself was chilling with two other colleagues! So if that's called busy then that tells me everything I needed to know!! WORSE LOCATION IVE EVER RENT WITH!! LAX ORD , SEA ,OAK are very smooth to rent from. Go where your time and money is appreciated!

Photos
Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

See all

Avis - Passenger's side front bumper showing collision damage.

Avis

1.7(82 reviews)
0.0 mi

we had to stand in line for about two hours. When we finally got our vehicle, the attendant wrote…read morethe complete wrong number on our slip which made finding the car confusing. We were told that we needed to return the car at 97% battery but when we received the car, it was only at 30% battery. Then we had to spend two hours sitting at an electric charger before continuing to our destination. At the end of the week, I received a $250 cleaning fee. We called to ask what the fee was for and apparently it was just for a little bit of sand that did not count as requiring a cleaning fee so they took it off. seems like a lot of carelessness that caused us to be inconvenienced and almost charged $250 when I should not have been.

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

Photos
Avis - Driver's side front bumper showing collision damage.

Driver's side front bumper showing collision damage.

Avis - Dusty

Dusty

Avis - Dirty never washed

See all

Dirty never washed

Dollar - Smelled like cigarette smoke so we used another

Dollar

1.4(48 reviews)
0.5 mi

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

Photos
Dollar - Mehhh

Mehhh

Dollar - As is?

See all

As is?

Alamo Rent A Car - carrental - Updated May 2026

Loading...
Loading...
Loading...