We had such a great experience with Trevor! We rented a car over Christmas, and when the car we…read moreoriginally wanted wasn't available, Trevor called us to walk through backup option which we really appreciated. When we arrived to pick up the car, there were no vehicles in the lot and we got a little nervous, but Trevor explained before we could even ask that he had parked the SUV on the street so people wouldn't ask about it. That level of attention to detail truly felt above and beyond. His communication was excellent, he was incredibly kind, and he made the entire experience seamless and stress-free. I will absolutely come back to this location specifically because of him.

Trevor and Nick were amazing! I was planning to move and they assisted me the whole way. Trevor…read moremade sure to have really good communication throughout the whole process. We really appreciate all of the help and assistance! I have rented here multiple times, Nick and Trevor have been extremely kind each visit!

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

When we dropped off our rental once our own car was repaired, the customer service rep. (a…read morewonderful young woman, whose name sounds like Euvla), got us processed and driven over to Caliber Collison really quickly. Best rental return we've ever had!

Horribly horrible pickup service. Avoid at all costs and don't pay with a debit card. Took over two…read morehours to get the car and general rudeness and incompetence all around. Except for Mitch who was great this place is a dump.

Phantasy is the best way to rent a car in Seattle. My years of using rental companies like…read moreenterprise, hertz, and Budget are all over! I couldn't have experienced more reliability, responsiveness, and attentiveness from any other service. I needed a car quickly and only for a few hours. Instead of paying for a bunch of Uber rides, I was able to book an amazingly well kept car through Phantasy's Turo account and get around town with affordability and fashion. Highly recommend!

Great alternative to big companies like hertz or enterprise. Surprisingly affordable and excellent…read moreservice!

I'm writing about the car we upgraded to @ the Seattle Budget lot; a Toyota 4x4 from a small…read morecompact, which Agent John at desk suggested for our business/ personal trip. However, after leaving the lot we began to notice it was full of personal receipts, snacks, masks and a permeating, sharp sour odor. Although it had the seal of approval of the previous cleaner on the dash, ( which I gave to the second cleaner when returned), she took the original, hand-signed authorization( that he had completed his job) to her office, never to return. We were unable to settle this situation at the lot, but have pictures, including the personal papers. We left the snacks and masks as is, but I have pics if you would like to see them. Honestly, we had to wipe everything down, but couldn't eradicate the smell! I'm glad that we all had our vaccinations because, this is a Pandemic!!!!! I have spent much more time on this than it should have taken to resolve this. The other portal would not accept information and bounced me 4 times, and agents have rerouted me 5 times. No one seemed to be able to help. Sent from my iPad

I rented a car through expedia for the month of may and picked up at this location. I got a car…read morewith only 400 miles on it and Bill and the team at the office were extremely accommodating and friendly throughout: 1) They worked with me to extend my rental for a few days at a much cheaper rate than expedia 2) They let me return my car a few hours past the return time 3) They tolerated my calls and were helpful when I thought I might've locked they keys inside on the way to return Highly recommend this location!

This was a horrible experience...800 miles into road trip..I see front tire has lost a lot of air…read moreonly to notice both front tires almost bald. Had to take to Firestone in Las Vegas (100 miles put of my way) to replace tires on the hopes I get reimbursed. Even if I get reimbursed for the tires I am out for 200 miles gas money plus an entire day wasted. Plus Budget charged me for not having exactly a full tank (off by 1.5 gallons)...I will never ever rent from this place again..and never will I rent from Budget. This car never should have been rented...it's the fault of the people who work there.

Oh how I long for the days that Yelp has 0 stars! Because if so, Budget/Avis would be on my hit…read morelist! This location sucks, go somewhere else. The guy "helping" us was so apathetic, wouldn't make eye contact nor do a "walk around" the car with us like every car place does. He filled it out himself then told me to initial it then once my fiancé and I got to the car, found at least eight other dings on the car--scrapes, dents, chips--what not. So I had to go back into the office, tell him and mark everything down again while he just initialed it. Once we got to driving, we smelled gasoline and saw that the passenger side seat has multiple gas marks on it along with scrapes on the radio. No mention of that on his report either--funny. We returned to a different location and that went smoothly and get this--we even got a smile and greeting from the guy helping us--like customer service or something. Pass on the Roosevelt location!

Easy pick up and drop off in downtown parking garage. Street level office was closed at 8am, but…read moreattendant on 6th floor checked me out. Pretty seamless

I rent from Hertz here and there for both work and personal travel. Unfortunately this was the…read moreworst experience I've had at any Hertz location. I arrived at 9:55 AM and didn't receive my car until 11:25 AM. The location was also difficult to find due to almost nonexistent signage -- just a single 8x11" paper directing customers on the Grand Hyatt entrances. The biggest issue was claimed by the staff to be leadership and operations. They were clearly short on cars, but there didn't appear to be any organization or urgency to improve the situation. The staff overall came across as indifferent, morale seemed low, and customer service suffered because of it. Even the environment among customers became tense and rude due to the long wait and confusion. What's especially frustrating is that having Hertz Gold status meant absolutely nothing here. There was just one line for everyone, so there was no benefit or efficiency despite being a loyal customer. The one star goes to the bright side: the vehicles were clean and washed, and I did receive a complimentary upgrade to a luxury SUV, which I appreciated. That said, one upgrade doesn't outweigh a nearly 90-minute wait, poor communication, and a chaotic experience overall. I would strongly recommend avoiding this location unless major operational improvements are made.

I had an absolute blast in Alyson's car Bianka (toyota camry) on my trip to Olympic Park! I didn't…read moreeven expect a 2009 car to be so comfortable and powerful. And the gas economy is simply unbelievable! Alyson is an amazing host, she's fun and pleasure to deal with. She takes a real good care of her cars. She urgently changed the car that I initially booked a day before the trip, because that car turned out to have some mechanical issues. I was really glad that it was all resolved before the trip and not on the road. Besides, this shows that Alyson has her cars mechanically checked before every trip, so I felt safe driving Bianka. Check in and check out process were contactless and easy. I'm definitely going to rent one of Alyson's cars next time i'm in Seattle! Thank you Ava!

From the owner: Looking for the best economy rental car option in Seattle? Click the website link & book one of…read moreour 5-star cars on Turo 24/7! Long term & short term trips welcome. We specifically design our fleet to be budget rental cars for you in the greater Seattle / Seatac region. All are gas-minimal to save you money at the pump. All our cars are in excellent condition & fully insured. We wash, detail & sanitize each car between trips. We use a contact-free pickup system for ultimate peace of mind & flexibility. DISCOUNTS are available: Book your trip ahead of time for an Early Bird discount. There are discounts for 3+ 7+ & 30+ day rentals. And 5-star guests earn themselves an additional discount for repeat trips! If you have any questions or want advice about Seattle or the surrounding region, we're here for you personally. When you book our cars, you also have a friendly local in your pocket to help unlock the best treasures of the great Pacific Northwest. Let's get you on the road!

This place is terrible! I recently rented a car from this place, I arrived at my destination to…read morefind all of my belongings WET in the trunk. It smelt like cat urine! After waiting a hour to get the car I had to drive back to return it and they had the nerve to ask if I wanted a new vehicle. The site is poorly located, too small to house vehicles so people are always waiting for cars that are not there. They are under staffed so you have to wait a long time for service. I Oh- and the office is shabby & dirty. I will never take my business there again. 1 star for the water in waiting room!

I'm not really sure how this place is still running. Like one of the hidden reviews, the car I…read moreordered in advance was not there and the woman wanted me to pay for an upgrade. Apparently it is such a small location, they don't have any cars on site. It sound like if you have an appointment they pick a car up from another location (downtown?) but sometimes they just don't bother to pick up your car. They're not at all friendly or apologetic either. The photos on Yelp have nothing to do with this location. Are these from SeaTac airport or just some stock photos?