My dad and I rented Harleys from local dealerships for years before HD and EagleRider entered into this unholy alliance. I rented from EagleRider (ER) the first year the HD rental program was dead, and the process was much more complicated and expensive than it had ever been. So, naturally I became an ER member, figuring that the $30/month plus whatever horse manure registration fee they charged would still come back to me with the "free" monthly rental. I took a few trips as an ER member. One trip around the state of WI with my dad and uncle was delay only by 1 day because ER couldn't deliver the bikes to the dealership on time. The next rental was a quick 3-day run to the NC coast and back, and that rental was nearly ruined because again despite my paying the extra money to guarantee the bike I wanted, the first answer the dealership (Rock Hill, SC) gave me was that they didn't have that particular model bike for me.
I will say that the staff at the HD dealerships in WI and SC who facilitated these rentals bent way, way over backward to try to mitigate the horrific incompetence of ER. This level of customer focus was a huge part of why we enjoyed renting from Charlotte HD and Tilley HD in Salisbury. Great folks!
But, back to how much ER truly, truly sucks. When my "subscription" to the membership program was about to expire, a nice lady from ER called me to encourage me to re-up. I shared with her, respectfully, my disappointments with ER, mostly the fact that the "free" monthly rental day for each month still incurred the painfully long list of fees they charge for each day of rental. Maybe it was a simple communication issue. My version of English includes a definition for "free" that means "without charge." ER's definition must be something closer to "slightly less charge but still a significant charge." Or maybe I simply misread the agreement, and what it actually says is that for every month you get one "FEE" day. Who knows. When I raised this point with the nice lady from ER, she toed the company line and explained that as much as she'd like to help with this issue, these fees were well beyond her pale and I could hear her shrug her shoulders over the phone.
I decided I would just forego my membership and rent directly from them once again as an independent (since there are no other motorcycle rental programs anywhere near me), and I just went to their site for the Rock Hill location again. Of all the models that are made available by the Rock Hill location--a grand total of 3, 'cause that's about all you'd need at the only location close to the 16th largest city in the country, which also happens to be within 3 hours drive of the Atlantic Ocean and the Blue Ridge Parkway and The Dragon--not one of those 3 models was available! Can you believe it?! Wow. I mean, how could a professional motorcycle rental corporation run out of bikes when they have not 1, not 2, but 3 whole models (all HD) to choose from?
Clown shoes. That's what ER is in the world of customer service. Clown shoes. I see some other victim--sorry, "customer" of ER began her review with "If I could give this place a lower rating..." Hear! Hear! If ever a company deserved the creation of negative stars, it is EagleRider. My family, even the cute, innocent children, now refer to this sham organization as "EagleDucker" only the "D" is an "F". What can I say? Out of the filthy mouths of babes... read more