When we dropped off our rental once our own car was repaired, the customer service rep. (a…read morewonderful young woman, whose name sounds like Euvla), got us processed and driven over to Caliber Collison really quickly. Best rental return we've ever had!

Horribly horrible pickup service. Avoid at all costs and don't pay with a debit card. Took over two…read morehours to get the car and general rudeness and incompetence all around. Except for Mitch who was great this place is a dump.

I had an absolute blast in Alyson's car Bianka (toyota camry) on my trip to Olympic Park! I didn't…read moreeven expect a 2009 car to be so comfortable and powerful. And the gas economy is simply unbelievable! Alyson is an amazing host, she's fun and pleasure to deal with. She takes a real good care of her cars. She urgently changed the car that I initially booked a day before the trip, because that car turned out to have some mechanical issues. I was really glad that it was all resolved before the trip and not on the road. Besides, this shows that Alyson has her cars mechanically checked before every trip, so I felt safe driving Bianka. Check in and check out process were contactless and easy. I'm definitely going to rent one of Alyson's cars next time i'm in Seattle! Thank you Ava!

From the owner: Looking for the best economy rental car option in Seattle? Click the website link & book one of…read moreour 5-star cars on Turo 24/7! Long term & short term trips welcome. We specifically design our fleet to be budget rental cars for you in the greater Seattle / Seatac region. All are gas-minimal to save you money at the pump. All our cars are in excellent condition & fully insured. We wash, detail & sanitize each car between trips. We use a contact-free pickup system for ultimate peace of mind & flexibility. DISCOUNTS are available: Book your trip ahead of time for an Early Bird discount. There are discounts for 3+ 7+ & 30+ day rentals. And 5-star guests earn themselves an additional discount for repeat trips! If you have any questions or want advice about Seattle or the surrounding region, we're here for you personally. When you book our cars, you also have a friendly local in your pocket to help unlock the best treasures of the great Pacific Northwest. Let's get you on the road!

I had a few bad instances of Budget in Los Angeles. I had a reservation booked at another Budget…read morelocation, but decided to go with this one, since there were a few reviews mentioning how Paul was the go-to guy! I couldn't agree more. I rented the car for pick up by the Space Needle, and drop off at the airport. Paul quickly brought up my reservation. He even offered an upgrade to an available SUV he had, but I decided to keep the sedan since I didn't have a need for a bigger car, but appreciate the kind gesture! After signing the normal documents and paying, Paul led me to the parking garage in the back. We had a quick chat and he mentioned he had been working a lot and that Budget is his family run business. It was good to hear more about him...hopefully you can take a well-deserved break soon Paul! I got a 2021 Subaru which was definitely fun to drive! There were some scuffs and some damage along the side, but Paul re-assured me that it was already marked in the system. The car did use up more gas then I had hoped, but was definitely driving a new-ish car! Paul gave me paper slip to get out of the parking garage and it was easy sailing from there! Drop off at the airport was easy as well . Thank you Paul for the great service. Will definitely rent from Paul's location whenever I'm back in Seattle. Highly recommend!

Make two reservations online one for local and one for long distance…read more I get to the location followed the calling directions and no answer. Then phone number took me to the budget customer service line .. I was on the phone with them when I see someone in the office .. So I go to the office and start knocking on the glass because he didn't get the call and/or hear the door bell. The man comes downs stairs and ask me what can he do for me .. I tell him I have a reservation to pick up a truck . He goes on to tell me that he with a customer he'll help me when he's done .. I asked ok and sat back .. As he's walking out the door he tells me I should have called the number on the door .. He get back from helping the other lady and as soon as we got up the stairs I said I dnt appreciate you telling me to do something I've already done and yet still on the phone with budget cs agent. I showed him I was still on the phone with the number that's on the door.. while he's yelling me and telling me That I didn't call .. I told him I watched the lady pull up and then notice her not come back out .. I then go on to ask him why is he treating so ugly. All I said was I was here to rent a truck and the ugliness came out .. Then he goes on to tell me he doesn't need my money it's probably just a local rental .. I've never ever rented from budget and never will the customer only wanted to offer me 20% off for the mishap but I found that discount online myself. So this man doesn't need any rentals that are local because he's too good for that . Treating people they way he did he needs to be shut down and never make another penny in his life

Phantasy is the best way to rent a car in Seattle. My years of using rental companies like…read moreenterprise, hertz, and Budget are all over! I couldn't have experienced more reliability, responsiveness, and attentiveness from any other service. I needed a car quickly and only for a few hours. Instead of paying for a bunch of Uber rides, I was able to book an amazingly well kept car through Phantasy's Turo account and get around town with affordability and fashion. Highly recommend!

Great alternative to big companies like hertz or enterprise. Surprisingly affordable and excellent…read moreservice!

We had such a great experience with Trevor! We rented a car over Christmas, and when the car we…read moreoriginally wanted wasn't available, Trevor called us to walk through backup option which we really appreciated. When we arrived to pick up the car, there were no vehicles in the lot and we got a little nervous, but Trevor explained before we could even ask that he had parked the SUV on the street so people wouldn't ask about it. That level of attention to detail truly felt above and beyond. His communication was excellent, he was incredibly kind, and he made the entire experience seamless and stress-free. I will absolutely come back to this location specifically because of him.

Trevor and Nick were amazing! I was planning to move and they assisted me the whole way. Trevor…read moremade sure to have really good communication throughout the whole process. We really appreciate all of the help and assistance! I have rented here multiple times, Nick and Trevor have been extremely kind each visit!

80 bucks in over charging on top of quote price. Preferred customer not on board, agent would not…read morefix it, 4th request to Avis to fix it. Understaffed, long lines. Wanted a small suv, got a tank, 89 bucks to fill the gas. Just out to nickel and dime every customer.

They do not run a professional business They don't know…read morewhat they're doing. They brought me the wrong car. I couldn't find my. Application there's nothing but heck and I got nowhere so I left and I will not go back. Thank you.

This was the worst rental car experience I've ever had. I'm a Gold Member and usually get an…read moreamazing service, the service at this location was horrible. When I showed up to the location, the app said my car was ready, but when arrived they had no vehicles and never notified me prior. This location was 50 minutes out of myway, if they would've called me. It would have saved me time and fuel driving to the location. The members at the counter were absolutely no help, so I called customer service and had to highly encourage them to contact other Hertz locations in the area to see if they had any vehicles available for us. Customer service had the audacity to tell me they could charge a cancellation fee when they're the ones that didn't have our vehicle available. This Hertz location and the telephone customer service needs a complete overhaul.

It took me over an hour just to check the car out and I was the only one standing in the lobby. I…read morereceived a Tesla model three that was not clean at all and had a minor chip repair in the windshield on the driver side. It looked exactly like those windshield chip repairs that people get done for cheap. Over the course of the rental that repair failed and a crack started running from it. I was honest and disclosed this upon return. The woman who I presume to be the manager because of how she was behaving and interacting with had an immediate attitude and lied straight to my face about that windshield. She was nasty and accused me of cracking the windshield before I reminded her that I had paid for the damage liability waiver. She lied to my face when she said that they had just replaced that entire windshield before I checked out the car. Over the approximately 30 minutes that this return took, I observed this manager speak rudely to both her staff members and one other customer standing in the lobby. I was unable to get a written receipt because their printer was out of ink and this manager rudely snatched a piece of of paper out of an employee's hand snapping "You're not supposed to be printing those out for customers anyway!!!" This location is a complete disaster. I am never renting through Hertz for business or pleasure ever again. This manager needs to be stepped down or put on probation because her attitude is that horrific.

Pickup confirmation details sent via text. Morning of pickup received text notification that driver…read morewas enroute with estimated arrival time. Driver arrived early for our transport to airport at 3am. Hubby was impressed with the luxurious SUV and the entire process/transaction.

Never showed up. I had a flight departure at 7am and scheduled a pick up for earlier that morning…read more Called several times and left messages. Never so much as a call back. I was fortunate to find a Lyft at that time but could have been a problem otherwise. When going to the airport and a timely taxi is needed, don't trust these guys.

Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

My husband & I have been going to Loyal for many many years and I never have that sense of dread of…read morewhat shenanigans are they going to try and pull over on me when I bring one of our cars in. Reasonable, trustworthy, and they will make time for example to do a diagnostic on say the dreaded 'check engine light' so that you can determine if urgent or not. Love that I can walk to/from their shop as well but they are also on a bus line.