Horribly horrible pickup service. Avoid at all costs and don't pay with a debit card. Took over two…read morehours to get the car and general rudeness and incompetence all around. Except for Mitch who was great this place is a dump.

Overchrarging issues are endemic with the greenwood and Georgetown rental locations…read more If you can't get a reservation at the downtown branch avoid these two like the plague. Georgetown has a serious problem with not honoring reservations and greenwood will tell you one thing but charge you an additional day after assuring you that this is not the case. Buyer beware!

When I think of a pleasant car rental experience, I think of a car that I feel comfortable driving,…read morequick customer service, and ride to the location and back. This location swapped me from my original premium class car to a larger vehicle (VW Atlas) with adaptive cruise control and were happy to accommodate other options if I wasn't happy with it. Customer service was attentive, quick, and pleasant to chat with. No upsells were made, but I did have National Executive status. The shuttle driver and ride was prompt and courteous. The only thing that could've been improved upon is if they called me ahead of time to ask if I needed a ride to the location.

Reconsider renting here if you have other options. I chose here because when I made the…read morereservation they said they'd pick me up. Morning of they say no. I get a Lyft. I get there and the guy says I would have come for you. Ok.. I confirmed they'd drop me off when I returned it.. and today no. Mind you that was after waiting around 30 min because no one was at the desk. Get it together guys...

This was our drop off location before getting on the cruise ship at Pier 66. Great location to do a…read moreone way from SeaTac. Only a 15-20 minute walk to the pier. Employees are friendly and drop off was a breeze. My only complaint was all the one way streets surrounding this location. Took an extra 10-15 minutes to navigate all the one way streets to get into the parking structure. Give yourself extra time. Overall great experience.

Rented a car on 10/2/26 from the 3rd Ave location, and I have never had a car rental experience run…read moreso smoothly. I always dread renting a car because the staff at most car rental agencies usually hate their jobs and are miserable. Not this crew! Every single employee was exceptional. They were all smiles, friendly, and well-organized. All were very accommodating and gave thorough directions. When we picked up our car in the garage, one of the young men came out to help us with the GPS and a couple of features that we were unfamiliar with. Kudos to the 3rd Ave staff in Seattle!

TLDR: The booking process is terrible and the owner, who reached out to me to explain why this was…read moreMY misunderstanding, eventually told me after I got frustrated with his inappropriate approach, that I was not the type of customer they want to work with. Well, good riddance. I hope after reading this review, some of you will make other arrangements as well. I made a reservation online. I get this response.... "Thank you for your interest in getting out and about with PacWesty. I see you would like to travel from Sept 3 - 6. We have a 4-night minimum rental during that time of year, but there is a waiting list we can put you on. If the van is still available 1 week from your desired departure, we can book your 3-night rental....If you'd like to do a 4-night rental we can set that up right away. If you would like to do a 3-night, we can firm that up with you this Friday (subject to van availability)." We elected to wait. All good! Then, on Friday morning, we get this.... "Hey Michael, I just wanted to check in with you before approving your quote request for Daisy that you'd still like to adventure September 3rd - 6th ? You're within the waitlist window and I will go ahead and approve this reservation if you're still interested." I replied/confirmed, great!! An hour later we get this.... "Hey Michael, we just received a booking for Daisy during your desired dates. Unfortunately, we no longer have anything available for you during those dates." Why not just say the first day we can book is six days out? Worst part about this is we spent money and made arrangements after they confirmed our reservation. This company needs new policies, values and leadership....or even just some simple customer service training.

What do you do when you want to take a road trip to discover and camp the Pacific Northwest, in…read moreparticular, Olympic and Mt. Rainier National Parks but don't want the hassle of gathering and hauling all your camping equipment from San Diego? You rent a VW from PacWesty of course! We rented "Rosie", a 1991Westfalia campervan that was perfect for 2 adults. It was honestly the easiest "camping trip" we've done. BECAUSE the van comes complete with everything you might need (seriously). It had pots/pans (2 propane cans + 2 burner stove), plates, bowls, utensils, bottle opener/cork screw, and other utensils I don't even use at home (clearly we need to step up our camping dining experience based on the utensils provided- there was a cheese grater - whaat?). Some of the items we used the most: collapsible water container (all the water in Olympic and Mt. Rainier was very clean and we used it for drinking water as well), cleaning/wash bucket and soap, dustpan/broom (you'd be surprised how much pine needles your carry in), picnic table cloth (if you've camped you know some of those camping picnic tables are gross, dirty, chipped - and it just makes any camp meal that much better), 2 campfire chairs (regular size chairs not REI small portable ones), campfire blanket, towels (beach and bath -btw no showers in either NP), and a small portable table. At night 2 sleeping bags (they were plenty warm for night temps that were down to 45-49) and pillows (these could have more volume but folding them worked). Seriously, we packed nothing but our clothes (and that we overdid that) and filled up the cooler. The van supplies even had a few zip lock bags for packing sandwiches and foil for campfire cooking. The only thing we picked up besides food was a couple of Duraflame bricks because using park wood for kindle is a no no. We picked up the van on Brainbridge Island. We flew into Seattle so a Bainbridge pick-up was a head scratcher, but for a fee ($98) you can arrange for pick-up and drop-off in Seattle (we did a Seattle drop-off). Rosie (4 gear standard) was ~ $210/night + taxes + insurance (unless your car insurance provider covers rentals, which our AAA policy does) and $1000 security deposit, which we got notice of return in less than 24hrs after dropping the van off. In addition to all of the convenience above, the PacWesty service and the folks are awesome. Maybe just owning and working for a company that converts classic VW buses and vans keeps one happy? We met Garrett (our "handler"), Drew (owner/founder) & Nolan (expert mechanic) - all impossibly nice. Garrett was very responsive via emails and text. Drew seemed like he couldn't believe he discovered what he wanted to do when he grew up. And Nolan was like a VW conversion guru and could talk for days about them... and they're converting a few to electric. Yaas electric campervans... we may need to come back to test-drive that. All have discovered the PNW themselves so would be excellent guides if they didn't already have fun day jobs. Oh yeah Olympic & Mt. Rainier are amazing... so go discover the PNW in an all-equipped VW campervan. We didn't regret it!

OH My Gosh! It sure is GREAT when you find an auto dealer…read morethat goes the EXTRA MILE! I cannot stand used car dealers, I mean, I pretty much hate em. Terry Cooper went above and beyond to get me this awesome car! Terry actually drove the car from Whidbey Island to my home in Tacoma, and had some friends of his drive another vehicle so he could get home. This involved two hours of drive time and two ferry passages! On TOP of that, when I received my license plates in the mail, included was a refund check of 29 dollars. Most dealers would have just kept that, I mean, who's gonna know!? Highly recommend Terry @ Cooper Auto Sales.

Visiting Langley with my teenage daughter and we decided to rent an 8 passenger van for her and her…read morefriends to see a movie at the drive in in Oak Harbor. Owner was accommodating, especially being the day of, and held the vehicle for us all day. Great price, super clean, and very friendly. He even called the next day after my daughter left her purse with all her cash in it inside the vehicle overnight. That in itself speaks volumes.

He sold me a truck in less than 48 hours later I found out the thing had bad fuel injectors and on…read morea Chevy Duramax that's about a $5000 bill so I wanted my other truck back and my money and he refused to give it to me which is breaking Washington state law 48 hour lemon law he basically drag it out past that 48 hours and I ended up having to pay about $2700 to get my other truck back that guy Don is a crook. And I would never buy anything from him ever again Even if it was truly a good deal just because I would not want to contribute to supporting his shitty existence of a human being

I believe it's not always about what happens but it's how one deals with what happened that makes…read moresituations go from not so good to being positive. I recently expressed some concern to Don the owner at trade store about a vehicle my mother purchased. After hearing his side of the story and communicating my concerns to him he actully went out of his way to help my mom get into another vehicle. She is not stranded, she can now make her doctors appts and I am not worried about her getting around to see the rest of the family or running her errands. I feel what Don did was admirable and can see that he and his staff really do care about helping people. I really appreciate them for putting the families minds at ease by the kind gesture. Im sure they will always have a loyal customer. That's just the way my mom is. Thanks respectfully.