This is my first time renting a Tux and it was the greatest experience. The help from NORMA made…read moreit so easy to pick the colors we needed for my son's wedding. My son's suit was perfect it fit well and shoe's were on point. Everything we ordered was on time clean.The Tux shop is the best. I recommend The Tux shop to all my friends and family. Thank you NORMA WE ARE SO HAPPY AN GREATFULL. Thanks Tux Shop.

ZERO stars...negative stars if possible!!!! Omg where do I even begin?! First of all, this may/may…read morenot be the actual business name. The actual business seems to be "Norma's Formalwear" or similar. PLEASE do yourself the favor and learn from others' mistakes in dealing with this "business "! DO NOT- I repeat, DO NOT!- give this person ANY money or business!!!!! Complete SCAM! I brought my son in last week for a prom tux/suit. Red flags popped up (cash or Zelle only?), but I gave her the benefit of the doubt. I trusted this was a legitimate business. I could go on and on about the details of each shady hint, but let's cut to the fact that, although I remained friendly and forgiving with her lack of communication and pressing of our time, we did not receive his suit. I kindly left a voicemail for a refund yet she still did not respond. I called this morning now (day AFTER prom) and I more firmly asked for my refund, at which point she answered the phone and told me my son's suit has been in her shop for several days!! I became angry because she lied to me either yesterday, when I had her in the phone the afternoon of the prom and she told me the "shipment" won't be in until 2pm, or she's lying now. Either way, I want her to hand us a suit or our money! I've given her every chance to make this right yet she yelled at me on the phone saying she "don't do refunds" and hung up on me. Hasn't picked up my calls since.

I came in for a haircut upstairs and on the way down couldn't resist taking in the beautiful…read moreclassic car. The owner came over and generously opened its hood and let me sit in it. The natural conversation turned to clothing, and Larry really was great. I had never heard of the Calder Caramel shirts and he spent time to educate me about the best colors for my skin type, the brand, etc. The shirts are not cheap, but neither am I, but still I decided to wait. He was not only accepting of that, but almost encouraging of it. But after leaving I turned around and went back in to buy the shirt. He had just closed the store, but opened the door and let me in to buy the shirt. He repeated if I have any troubles with it then do not hesitate to return it. I love the shirt, the service this store offers, and mostly the genuine and personable nature of these good folks. I will be back for more!

McCauslands at Tacoma mall is definitely a text book example of how "the employee maketh the…read morecompany"... Larry is the best asset of this business with almost 5 decades to his credit at the same location (46yrs to be exact) I've been shopping here for some of the momentous occasions in my life and the outfits, tailoring and quality are impressive. Currently I'm getting a wedding suit made through them (with a Co. in Montreal, CN) and it's been exciting. A must call on Larry !

I'm shocked with the lack of product in the store considering it just opened. Maybe it will take…read moresome time or maybe a lot of stuff sold a week after opening? Staff seems friendly. Product appears generally organized.

Kind of wonder why a store like this exists? Crappy merchandise and nothing being sold I would…read moreconsider purchasing.

it's like Christmas, but only better. I have been shopping here for many years, the customer…read moreservice is amazing. The staff is kind the quality and the return on investment has never let me down.

I am incredibly disappointed with the service we received. We came in to pick up a rental that was…read moreconfirmed for arrival today, and the experience was unprofessional from start to finish. When we told the salesman we were picking up a rental, he was dismissive, immediately questioning if we had received an email confirmation despite us already having been told the item was overnighted and arriving today. He looked in the back, failed to find it, and then had to check boxes of orders that had just arrived--which should have been processed and on the rack already. The most frustrating part was the blatant lack of regard for our time. I explicitly informed the salesman that we were on a strict time constraint as we were leaving town today. Despite this, he began helping other customers while we were left waiting. He literally ignored us for at least 30 minutes to assist others. When he finally decided to look in the boxes upfront, he found our suit immediately. This entire ordeal, which should have taken five minutes, turned into a 45-minute nightmare. The salesman appeared to have no idea what he was doing and offered no help or urgency during our wait. While we are relieved the suit was eventually found, the level of service was unacceptable. We will not be returning as customers.

This is my go to store for anything I need. I wish there was another one deeper in Puyallup, but…read morethe drive is definitely worth it! I just got some great deals on some kids Under Armor clothing (: I love getting birthday gifts here for people, because I could spend the same amount of money as I would another store, but here I get so much more for my money. (: check this place out if you already haven't (:

They have good deals, but their new hires are untrained. I got two pairs of socks and tried…read morereturning them and they accidentally charged me a third time for the socks. Told me my refund would take up to a week. I let it slide because it was only 20 something dollars, but I asked where my refund was a month later and they only gave me a third of my refund back. The lady I dealt with didn't do the receipts right and so I had no proof I returned the merchandise. Ridiculous

This is a hit or miss store…read more The service one time can be great the next you can't find an associate to save your soul. The store can look like a tornado went through with clothes piled high in the dressing room. The overall appearance is kinda trashed most of the time. Like no one cares. Not sure I can recommend this Kohl's.

I don't typically shop at Kohl's, usually I'm in there to return Amazon products. This particular…read morevisit made me actually have a look around and it was because of the best customer service I've experienced in a very long time! Sadly it seems that customer service has become non-existent, but not today... When I was making my return of an Amazon product, the young lady assisting me was not only warm and friendly, but she took the time to assist my elderly mother with her return in a way that was kind and generous with her time; assisting my mother with finding the proper return label and while remaining cheerful and friendly. I don't have this lady's name, but a huge shout out to her!

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

Love this shop! Tons of unique designs and clothing for everyone in every style. As a plus size…read moreperson, I'm thankful for the size range. I love all of the Tacoma items and can't wait to snag one of those zip up hoodies!

Bought a super cool shirt from them in July as a birthday present for my brother. The size I bought…read morewas a little small on my brother, so I asked these guys if I could possibly exchange it for a bigger size. They said they could do an exchange, but that it would be two weeks before they had the replacement. I said okay. I called two weeks later to check in, was told another 2 weeks. Called again at 4 weeks, was told another 2 weeks. It's been 2 months now. They've stopped answering my calls. Word of advice on customer service: under promise and over deliver. I would've rather been told 2 months ago that you may never stock that shirt again, or that you're unsure when your supplier will come through, or that you don't do exchanges but I can buy another. Being led along with false promises is far more disappointing.