Customer service in this store is exceptional, the ladies always go beyond to help me find what I'm…read morelooking for, good selection good value when on sale.

One of my worst experiences I've had. Was not even greeted or acknowledged . As I walked around…read moretwice looking through the clothes. Then once I had items to try on I waited and no one came for an assistance.i had to interupt the chat party at the register. And of course no one came to follow up as well and had to head back out to try to find another pair. And then once again chat party at the register and one employee helping a customer while I waited and they all were chatting and no acknowledgment again. Until the customer being helped said something and apologized. By that point I was uncomfortable and then turned off by how rude they all were. And the lack of knowledge about any of the product or inventory just added to the whole disappointing experience from start to finish. I honestly was so disappointed and just disgusted with the utter lack of customer service the whole time. I shouldn't have even bought anything and should've gone to Auburn location where it's always great, but this location was closer to home. Absolutely not recommending this location. I will take the trip to Auburn just for the better service.

Great clothing store for my 11-year-old. Most of the prices are really good and the clothes are…read moretrendy and cute!

Went to the store found a pair of pants I wanted but the only size was on a mannequin. I asked an…read moreassociate if he could take them off for me he said no store policy i questioned why he rolled his eyes at me I told him we didn't need all that and I asked for the manager the manager said nope we put to many hours in to our mannequins we can't it's store policy I asked to see the policy he said he can't pull it up! Thank you store manager James glad you would rather lose a sale then do your job.

Do not purchase from Express. They do not have good customer service policies they are not helpful…read more I purchased 2 shirts same size and one was so off sized that it didn't fit. I tried to return and they wouldn't accept the return outside the 30 day window of purchase (from online) no one was helpful and they wouldn't try and provide me any customer service to help Do NOT purchase from Express they do not care about their customers or trying to help them. It was a few days outside the return window and they wouldn't help.

The sales people are very polite and helpful. I am always greeted and asked kindly if they can…read morehelp. I problem is that they do t always have my size!

I would definitely recommend this Lane Bryant location--it was worth the trip. I went in needing…read morehelp finding a well-fitted bra and had such a great experience. The staff was kind and welcoming, and Albert (I hope I have his name right!) truly stood out. He was knowledgeable, patient, and made what can sometimes feel like an uncomfortable process very easy and relaxed. He took the time to make sure everything fit properly, and it made such a difference. I left feeling so much more comfortable and confident. It was also a nice surprise to find some great sales on bras, panties, and other summer attire. If you feel you are hard to fit when it comes to bras, I definitely recommend asking for Albert. I would absolutely recommend them!

Made a return and was easy and done without issue. Nice sales person. I have shopped here many…read moretimes and they have always been helpful.

We found success with all our prom dress needs! I wish I had known about them for homecoming... we…read moreran so many places. They have shoes, purses, fancy sparkly accessories (cheaper than Claire's.) They also have super cute summer clothes to wear under the cap & gown for grad ceremony. One thing I liked is their website has an extensive selection, but sometimes you could find the dress in the store to try on and even if it was the wrong size they could order it for you and have it shipped to your house for free because they're based in California. It took about 3 - 4 business days to get my shoes that I needed in a certain size and a dress that I needed. So if you plan a little bit in advance and they don't have your size they can check inventory and order it for you so you can get within 3 to 4 days you should have it if you're in WA. You'll be notified when the order ships and when your order is expected delivery + a tracking number to watch for it. The girls that work there are sweet, helpful, but not hovering, and will show you what they have if you ask for something particular.

I went in today at this store feeling unwelcomed, had very nice clothes but once i was in the…read morefitting room 20 minutes before closing, two white male cops went inside the female fitting rooms thinking I was stealing because of the color of my skin saying it was time for me to go but the store wasn't even closed when I know it really wasn't time. Being without clothes, they wanted to open my curtain and saying if I don't hurry up they will come in and kick me out. Once i had my clothes on and ready to go, they followed me outside the store and i told the manager why was this happening and she gave me a very NASTY look and IGNORED me. The two male cops kept following me until I was at the food court on my way out. This is very unexceptional, unexpected and inexcusable.

Our son has went through a tremendous growth spurt in feet and how he wears a men's 9. OMG! Well we…read morewent in and found some Skechers hands free slip ins for him. He does not like tying laces. So we found him a pair that even accomodates his needs in shoes. He is not that fascinated about Nike. Very unusual but ok. With the inflation shoes are expensive but my baby was happy. I was happy too because I had coupon and store cash from our last Famous Footwear. It was a great shopping experience this time. I am glad that I came to visit again. My son really like his shoes!

COVID Experience shopping! Welcome in greeted by staff. Need help finding anything? Great customer…read moreservice great team to help free your mind of all that's going on with COVID. Buy one get other 1/2 off sale. One of the items they didn't have in my son's size so they offered to order it and it will ship directly to our home. Offers Tap and pay to promote social distance.

I was sent in the other day by my employer to get new scrubs and the manager sold me the wrong…read morecolor. I was told they have our required styles and colors on file so not sure how she missed that. She seems clueless and dense.

Me and daughter are looking around and she Was fitting pants for her work…read more Then I had to use the rest room unfortunately the lady stated that we cannot use their restroom for public rest room because of COVID! Lol I am a customer and they let them fit their clothes? And won't let use their rest room? I think fitting the clothes are more unsanitary than using the rest room! Second I was paying for my daughters scrubs and when I asked them to log in to my account and gave my badge to get a 10 % that is affiliated so the lady just said oh ma'am we cannot your your badge coz she's using the scrubs! So I said I'm the one paying for it! How stupid could that be? And she just said oh I will give you an exemption only this time! Lol I wonder if they have a policy but then I'm the one paying for my daughter! Not friendly !

I have always liked Jjill up to my last experience. I ordered a jacket online in early December…read more The following day, I realized I sent the package to the WRONG address using Apple Pay (my error). When I noticed my error, I called Jjill CS right away. The rep told me there was only a 9 hour window to make changes. WHAT? In spite of that, I knew my jacket had NOT YET BEEN mailed out. I was correct. I noticed the charge was NOT assessed on my credit card at all. I was delighted! So, presuming they cancelled my order as I asked them to, I went into their store and repurchased the same jacket. On 12/24/2025, they sent me an email, and assessed me for sending the jacket to the wrong address almost 30 days later! Further they told me I could no longer shop online with them until this debt was paid. SOOO... let me get this straight....someone else received a jacket they didn't order (unsolicited mail) and I get a bill from Jjill?Are you kidding me!!! They admitted to a billing error, but yet I needed to pay them!? As a customer, I have many options on purchasing clothing online and otherwise. I requested they remove me from their mailing list. I don't care if I never shop at Jjill again!Bottom line - I'm not paying for a jacket that I didn't receive! Let Jjill absorb the cost of their own mistake!! They are corporate and richer than I am.

The ladies that work here are so gracious and helpful. J Jill clothes are great quality. You just…read moreneed to adjust for their sizing. Look out for their great sales too.