My fiancé and I visited Men's Wearhouse to shop for his wedding outfit, fully prepared to make…read moremultiple purchases. We understood the store was busy and waited patiently. However, when a sales associate finally approached us, the interaction was uncomfortable from the start. He avoided making eye contact with my fiancé almost entirely and directed nearly all communication to me, despite my fiancé being the one shopping. My fiancé is Mexican, and the difference in how we were treated was noticeable and deeply disappointing. When we asked about a shirt color that wasn't in stock, instead of offering alternatives or helping with the many other items we were ready to buy, he quickly told us to go to a "sister store" down the road. There was no effort to assist or engage. The photos we showed had the shoes, belt, and pants we were looking for. He was dismissive on even helping him get pants. What stood out most was not just poor service, but the clear feeling that my fiancé was not being treated with the same respect or attention. As his future wife, it was upsetting to witness someone I love be dismissed in front of me. We did visit the other location, where the associate was kind and professional, which only highlighted how unacceptable our initial experience was. Bias -- whether intentional or not -- has a real impact. People deserve equal respect when they walk into a business, especially during important life moments like preparing for a wedding. I hope management takes this seriously.

Got a great deal on a suit jacket. I wish they had just slightly bigger sizes, it if you go at the…read moreright time you can get a 200 dollar jacket for 20 or 30 bucks

Jennifer and her team at Enchanted Bridal were amazing! From the very beginning she was very…read moreprofessional and not pushy whatsoever. The selection at this store is absolutely incredible. I went to two other bridal stores and Jennifer's selection and pricing blew them all out of the water! I found the dress that I loved but was looking for a different color. Jennifer was able to order my dress in the color I wanted and had it to me within a week. This was all during Covid which made things very challenging. A few weeks before the wedding we found out we would be having an outdoor wedding due to the Governor's restrictions. An outdoor wedding in December in Washington....who would've thought! Anyway, I went back to Jennifer and she was able to find me a shawl that would help as it was a sleeveless dress. This truly was a one stop shop if need be. I found my hair accessories, my daughters shoes and another dress for my daughter as well. Jennifer the whole time was very reassuring, and everything turned out just perfect! Thank you again Jennifer and Enchanted Bridal for everything! I will be a forever customer and will definitely recommend to anyone! Jina Harris

My daughter and I stopped by on 5/2 to order dresses for prom. We selected three dresses to try on…read moreand paid the "average" price between the dresses with the understanding they would arrive within two weeks, leaving enough time for alterations before prom on the 30th. Two weeks came and went with no phone call or update. I had to take the initiative to follow up multiple times, despite being told they would call me back with updates, which never happened. I called on the 12th, 21st, 22nd, and again later that week, and each time I was given a different story. Finally, on the 22nd, only 8 days before prom I was told the dresses were being held up in Portland. By that point, I had completely lost trust in their communication and customer service. The lack of follow-up, transparency, and urgency created so much unnecessary stress and anxiety during what should have been an exciting time for my daughter. Again, I had to reach out when I didn't hear back by the 26th, I still had to continue reaching out myself for an update!!! I finally received a call from Jen on the 27th, just 3 days before prom, saying the dresses had arrived around 2:30 PM. I had to leave work early to rush over so my daughter could try them on, choose one, and then quickly get it to alterations in time. What disappointed me most was not just the delay, but the complete lack of initiative, communication, accountability, or even a simple apology. After reading another recent review describing a very similar experience, it's concerning that this seems to be a pattern. I will not be returning, and I'm sharing this review in hopes of saving other parents from the same stress, frustration, and last-minute panic that we experienced.

Hated this store. My mother and I are black and as soon as we walked in we could feel the vibe…read moreshift. Whole time felt uncomfortable and we were not treated well. Most likely racist. Not trying to throw the word around but when youve dealt with this stuff you know. Just wanted a prom dress. Got the measurements for it to be tailored and received the day before prom. Tailoring was terrible and there were black marks all over the dress as if someone had stepped on it. Wasn't even cut to the length I asked for. We had limited transportation and time so it sucks we had to even buy from this place. Other clients were treated better and I honestly want my money back. I wouldn't go here if you aren't Latinx or white otherwise they're probably going to do the same as they did to us.

Terrible experience. The sign said the store was open, but the doors were locked. When I called,…read morethey kept going back and forth and said they'd open it, so I waited. After several minutes, they saw me on camera but never came. When I called again, they suddenly said they were closed. I truly believe I was ignored because I wear a hijab. Completely unacceptable behavior.

Fantastic atmosphere and customer service.! is always a pleasure to work with Glenna and her staff.read more

Can't say enough about this store. First, when you walk through, you're greeted by the most…read moregracious lady who runs a very organized shop. In fact, all the clothing is sorted by color! Amazing selection of period jewelry, hats and SHOES! Prices are very reasonable. If you can't find it here, it doesn't exist. Think 50's, 60's, and mod 70's. Glenna was instrumental in helping us find the perfect earrings and necklace combos for two dresses. Come to Tacoma! This site is on an amazing antique row. Come for a look but it's worth awhile of your time

This is my first time renting a Tux and it was the greatest experience. The help from NORMA made…read moreit so easy to pick the colors we needed for my son's wedding. My son's suit was perfect it fit well and shoe's were on point. Everything we ordered was on time clean.The Tux shop is the best. I recommend The Tux shop to all my friends and family. Thank you NORMA WE ARE SO HAPPY AN GREATFULL. Thanks Tux Shop.

ZERO stars...negative stars if possible!!!! Omg where do I even begin?! First of all, this may/may…read morenot be the actual business name. The actual business seems to be "Norma's Formalwear" or similar. PLEASE do yourself the favor and learn from others' mistakes in dealing with this "business "! DO NOT- I repeat, DO NOT!- give this person ANY money or business!!!!! Complete SCAM! I brought my son in last week for a prom tux/suit. Red flags popped up (cash or Zelle only?), but I gave her the benefit of the doubt. I trusted this was a legitimate business. I could go on and on about the details of each shady hint, but let's cut to the fact that, although I remained friendly and forgiving with her lack of communication and pressing of our time, we did not receive his suit. I kindly left a voicemail for a refund yet she still did not respond. I called this morning now (day AFTER prom) and I more firmly asked for my refund, at which point she answered the phone and told me my son's suit has been in her shop for several days!! I became angry because she lied to me either yesterday, when I had her in the phone the afternoon of the prom and she told me the "shipment" won't be in until 2pm, or she's lying now. Either way, I want her to hand us a suit or our money! I've given her every chance to make this right yet she yelled at me on the phone saying she "don't do refunds" and hung up on me. Hasn't picked up my calls since.

I brought in a garment that I had purchased elsewhere for tailoring. They gave me every bit of…read moreattention and "respect" as if I'd gotten it there, and their price for the service was very fair. As I left I believed I'd gotten more than my money's worth - still do. When the occasion arrives for me to obtain more high quality clothing, or have additional tailoring done on anything I own already, I'll head back for sure.

Greg and his team are always top notch in service, knowledge and quality. I trusted him with my…read morewedding attire and he is my go to when I need to look extra sharp for work. Thanks Greg and team!

3/2026- This is my go to place for suits, hems, alterations. The owner Jay has took care of me…read moresince 2016 when I got married, he not only kind hearted but he is very sweet always. He never forgets to ones what he helped. Located inside the Outlet Collection formerly called the supermall of great NW. His prices are ok too, he also took care of hemming my wife's pants and suit for her work. Turnover was quick as well. We love his work.

Will not be returning to this location. We picked up suits and shoes for three men for a wedding,…read moreand when we got home to try everything on, only one suit fit correctly. One of the suits was also missing the shoes that were supposed to be included. We went back to the store to exchange the incorrect sizes, and the associate told us to "just wear a belt," even though the suit pants were three to four sizes too large. Additionally, one of the suits we were told was brand new had trash in the pocket. Overall, it was a very disappointing experience, and we would not return.