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Lakewood, WA

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3.7 (3 reviews)
Open • 10:00 am - 8:00 pm

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5 years ago

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McCausland's Men's Clothing & Hair Styling - View of store

McCausland's Men's Clothing & Hair Styling

4.0(4 reviews)
1.4 mi
•$$$$

McCauslands at Tacoma mall is definitely a text book example of how "the employee maketh the…read morecompany"... Larry is the best asset of this business with almost 5 decades to his credit at the same location (46yrs to be exact) I've been shopping here for some of the momentous occasions in my life and the outfits, tailoring and quality are impressive. Currently I'm getting a wedding suit made through them (with a Co. in Montreal, CN) and it's been exciting. A must call on Larry !

I came in for a haircut upstairs and on the way down couldn't resist taking in the beautiful…read moreclassic car. The owner came over and generously opened its hood and let me sit in it. The natural conversation turned to clothing, and Larry really was great. I had never heard of the Calder Caramel shirts and he spent time to educate me about the best colors for my skin type, the brand, etc. The shirts are not cheap, but neither am I, but still I decided to wait. He was not only accepting of that, but almost encouraging of it. But after leaving I turned around and went back in to buy the shirt. He had just closed the store, but opened the door and let me in to buy the shirt. He repeated if I have any troubles with it then do not hesitate to return it. I love the shirt, the service this store offers, and mostly the genuine and personable nature of these good folks. I will be back for more!

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McCausland's Men's Clothing & Hair Styling - Store

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McCausland's Men's Clothing & Hair Styling - Classic in showroom

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Classic in showroom

K&G Fashion Superstore

K&G Fashion Superstore

3.1(41 reviews)
2.8 mi
•$

The tailor was exceptional and did a rush job for me same day. It saved our butts…read more Your security guard provided phenomenal service and excellence. While significantly understaffed your security guard was able to measure my son's dress shirt size with ease and confidence. She measured him at the front of the store next to the doors and we were able to get quicker check out because of it. She was 100% correct on his size and showed knowledge and skills of not only a security guard but also a sales associate. I was very impressed and think she needs praise and reward for being a true team player and doing beyond her job scope to ensure we had a successful experience. Her name is "Sorahya". Please acknowledge her

I am absolutely DONE with K&G. I purchased TWO suits here at…read morefull price, jackets and slacks separately, and somehow nearly every part of the experience went wrong. The tailor continually ignored me when I tried to communicate with him. At checkout, a woman who told me she'd worked there for over 20 YEARS said she didn't want to become a manager because of how badly corporate treats its employees and how little they feel anyone cares about them. K&G corporate--you might want to pay attention to that. I was told my alterations would be finished the following Friday. I showed up and suddenly the tag said Tuesday, making the turnaround roughly TWO WEEKS. Because of my work schedule, I couldn't return until the next Friday, immediately before the event I needed the suit for. Then came the part that absolutely blew my mind. THEY LEFT THE GIANT BEIGE MAGNETIC SECURITY TAG ON MY ALTERED SLACKS. I didn't discover it until the day of my event. I had to spend the ENTIRE EVENT trying to hide this thing so nobody would think I'd stolen my own suit. Something I was supposed to enjoy became a day of being self-conscious and paranoid because of K&G's incompetence. But mistakes happen. What REALLY earned the one star was what happened afterward. I returned to have it removed, and the elderly woman who had handed me the suit the previous day couldn't have cared less. I had to explain what happened TWICE before getting a rushed, snarky "Ohhh, your fault, my mistake" followed by a smirk. MY fault?! Your store altered the pants. Your store handed them back to me. Your store left YOUR security tag attached. And after ruining my experience at an important event, THAT'S the response? Here's the irony: the ONLY person in that store who consistently treated me like a customer was a TEENAGER--and I watched him GET IN TROUBLE FOR IT. K&G, PUT THE TEENAGER IN CHARGE. Apparently he's the only person there who understands customer service. This doesn't look like one bad employee. It looks like a management and culture problem. A 20+ year employee openly complaining about corporate, employees taking zero accountability, the one good employee getting reprimanded, and a store that's practically BARREN of customers every time I visit. Maybe those things are connected. I actually LIKE K&G's merchandise, which makes this even more disappointing. But I'm done with this location. Maybe I'll check back in a decade--assuming it's still here. Until then, I would LEGITIMATELY rather pay hundreds of dollars more for my suits somewhere else than ever go through this again. Corporate: don't send me a canned apology. Go find out what the hell is happening inside this store.

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K&G Fashion Superstore
K&G Fashion Superstore
K&G Fashion Superstore

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Nordstrom Rack

Nordstrom Rack

3.6(20 reviews)
2.5 mi
•$$

Great location, easy pickup service, good selection, nice staff! Lots to look at and the lines are…read moreusually not long either.

I've been shopping for 30 years at Nordstrom and Nordstrom rack. The reason I shop there is their…read morecustomer service, the quality of their items, and their return policy. I had to purchase a pair of dress shoes, and I specifically asked the salesperson when I told her that they were a little tight, but was assured that they would loosen up upon wear and if they didn't, that I could return them. I thought, "that's why I love Nordstrom's." Fast forward two hours, and I had a huge blister on the inside of my big toe. I had to remove the shoes and switch into tennis shoes, which did not match my suit at all. But, I knew I could return the shoes, so I was OK with that. I took the shoes back and was told by a sales clerk and by the manager, "Finn," that I could not return the shoes because they had been worn outside. I explained to her that I specifically asked that when I purchased them earlier and was assured that I could. She said that didn't matter because there were scuffs on the sole of the shoe. I said I would take store credit and she said "aren't you listening, I said we could not take them back." I would avoid this Nordstrom's rack, find another or better yet, just skip them altogether - they are not what they used to be, they do not stand behind their products, and they do not stand behind their word.

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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Ross Dress for Less

Ross Dress for Less

2.9(33 reviews)
1.9 mi
•$

Young black lady that works fitting rooms is super helpful. She even gave me fashion advice! I…read morewould come back here 100%

This Ross is very clean and well-recovered as compared to the average Ross store…read more I was stoked to find a steering wheel cover I've been looking for for a few months, and even more stoked when I walked up to the front of the store, and didn't see the nightmarish line that is characteristic of shopping at Ross. They had installed self checkouts. A miracle. Now, I happen to have a personal opinion that self-checkout use should require some type of training or license, but that's a separate issue. I was only buying one item, and I was about to be done checking out in less than thirty seconds flat. Or so I thought. As I walked happily towards the door, I heard a hoarse voice choking at me, "ma'am! MA'AM!" Was she croaking at *me*? "I need to verify your receipt." Sounds reasonable at first. I hadn't noticed a woman in a Loss Prevention uniform at a poorly placed kiosk where the tagging racks normally are. She was helping someone else. So I had to wait for her to finish scanning someone else's things, and then scan my receipt and scan my things. She wasn't doing a visual check like Costco does. She needed to physically scan every receipt and every item, and her scanner was slow, and she was bad at it. Her attitude was just so rude and gross, and she was so slow that it seemed intentional. Was she supposed to be loss prevention, or a decent cashier? Cause she was certainly not both. She was either the worst cashier I've ever come across, or she was deliberately slowing me down because she could tell I was in a hurry. It took her way longer to scan my items than it had taken me. And she acted like it was difficult and inconvenient to verify my one item. This entirely defeated the whole purpose of the self checkout. Ross ALMOST improved their awful checkout process. So close. As I was walking out, a couple of managers called our cheerfully, "That's cute! Have a good day!" It seemed like they knew that their 'lead checker' was bringing moods down, and this was their intervention. If Ross is going to put a lead checker at a bottleneck security check, it needs to be a decent, friendly checker, not a rude security officer who doesn't know her way around a POS. Other than that it was a good store.

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Ross Dress for Less
Ross Dress for Less
Ross Dress for Less

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Burlington

Burlington

2.6(30 reviews)
2.1 mi
•$$

My favorite store to shop in. I do recommend...However, there was good and there was bad with my…read morerecent experience. The good: I went on a search for shoes for my children as they all 3 were in desperate need. There was such a plethora of options. They all received many pairs of shoes for such a low price. I need to return to work on their wardrobe as the new season approaches. Katharinea Was the associate who checked me out. Bless her heart because I had so many things. She was so kind and so patient with me. Chris, the supervisor was so awesome as well. Very prompt when he was needed for assistance. Also, though the bathroom was closed to outsiders, they had pity on me as I am recovering from Guillian Barre syndrome, which comes with its fair share of problems. They allowed me in any way which I appreciated as I did not want to drive around looking for a bathroom. Security patiently watched my cart while I pulled my car around so that I did not have to struggle to The bad: while there, there was a particular associate or 2 who shall remain nameless. They allowed their epic associate, who was dealing with much pain, to check everyone out. There were others around but the other associate behind the counter slowly moved, ignoring the pain her fellow coworker was in. She proceeded to distract her while she checked out ONE of the MANY waiting with a supervisor issue and took her sweet time LOOKING busy. I even asked her why she was letting her coworker do so much, especially given her circumstances. Women ignoring other women in pain... That made me so very sad. I will be back, but I hope to not see that associate again because teamwork means helping your mates when they are down.

Always find the best fragrances here. Great prices also. Just prepare yourself for the lines.read more

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Burlington
Burlington
Burlington

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