I bought my couches from here. They are beautiful and in great condition. They even threw in…read moreadditional throw pillows for free! It's a small place though and they are apt to make their own hours. Case in point, I drove out here to check out their paintings/framed artwork for walls and it's a Saturday at 3:15pm. AS I PULL UP, a woman looks outside and sees me (and this is a relatively empty stretch, so I am the only car out here next to hers) and flips the sign to "Closed" and pulls down the blinds. She doesn't even motion for me to come in if I want or any of that, just "Too bad, you're out of luck". So, unless you are coming right in the middle of their open hours, I would highly recommend calling ahead to make sure they'll be open.

I guess I should have heeded the other reviews more when they said they got there and the girl put…read moreup the closed sign before their stated closing time. I drove to this location in Fife from Puyallup. I wanted to make sure I got there before they closed at 4. I get there at 3 o'clock, I drive up and notice lights are on and there is somebody sitting right there. The door is locked and she will not unlock the door. " I apologize she says but we're closed". I say through the glass doors "your sign says 4 o'clock and I just drove 45 minutes to get here. "I'm sorry we're closed" she says again. Why bother having a store and posting the hours if you close whenever you feel like it?? I WON'T COME BACK

every time we wander in, we come out with something beautiful and a perfect fit. Tacoma is beyond…read moreblessed to have them here.

My wife and I were pleasantly surprised when we stumbled upon Sage Interiors while we were out…read morelooking for a new sofa for our home; Nigel greeted us and was very pleasant without being over bearing or pushy. The styles and variety of furniture they had in their showroom were extensive and well made. Nigel allowed us to take a couple fabric samples home to decide which would match our walls and other furniture. We came back the next day and placed our order for our custom couch, I can not recommend them enough, the quality of the furniture and the pricing is exceptional. We will absolutely be back to purchase more items for around our home.

The worse. Their wares are so expensive and then, when trying to send back something sent but not…read moreordered/ordered and not sent the correct item, C& B never answers their phone. I would never order from them again. Maybe their in person stores are better as they have to be more responsible.

Decent deals, but the service has been terrible. Started with a no show delivery driver and then…read moregot told they don't even deliver on Saturdays... our receipt showed a Saturday delivery date. The driver ended up delivering the furniture 2 hours past the delivery window. The delivery crew proceeded to hit every wall possible on their way to the rooms. The bed frame was delivered cracked and the furniture assembly team acted like we were being difficult when I wanted to take a photo and call the furniture store. This delivery took place mid December and we are still waiting for a replacement piece... we patched and painted the damaged walls on our own dime. safe to say we learned a lesson and any "good deals" always come with a price. We've contacted the store 5-6 times and receive the same answer "the part has been ordered", but never get an ETA for the delivery. At this point I wouldn't even want anyone associated with this company inside our home. Lesson learned.

Was referred here for a new sectional and fell in love with what we found. The salesman was fun,…read moreattentive, helpful and worked with me on every level. We got our sofa delivered exactly when they stated by two very kind men. We love and are very happy.

I ordered a dining room table on 9/15/2024 and when I received the call it was in, I gave away my…read moreold one. When it was delivered the guys stated that they thought this table wasn't what I ordered. They were correct. I ordered an auburn colored table with 2 leaves. The legs were auburn but the top was grey. The 2 leaves were auburn. They called their supervisor and then they told me I could keep the table until the new one came in. Since it was the holiday season, I was grateful since I had dinner parties planned. I called my salesman, R. Kent Scott, the next day to let him know what happened but he wasn't in and never returned my call. Come February, I hadn't heard anything and called Kent again. He was never available and never returned any of my calls. At one point I was transferred to shipping and they said it was coming. I finally went down to the store on March 13th and someone from shipping came out and told me that they would look into it and let me know when I could expect it. It has been over 2 weeks and still no call. I tried calling the manager, Ms Jake Cross, and got the voice mail. Left a message with my problem and asked for a response. Nothing. On 4/3/2025 I tried calling the Bassett Furniture Store complaint line (833-498-6383). It rings and then states that voice mail has not been set up. I had no idea this was such an unprofessional outfit and will definitely recommend no one does business with them. I guess my next recourse is to take them to small claims court and hope to get my money back so I can purchase another one elsewhere.

As you will see in the response to my review, customer service asked for me to email them in…read moreregards to my review which I did on 11/16/2023. I have still yet to hear from them. Crickets!

Fantastic experience with Juleen and her staff! They listened to my wants and ideas for my living…read moreroom and gave great advice. I didn't have an appointment and I was in a hurry that day, not being at my best either, but they fit me in and took time to listen to me. This is a gorgeous store, with gorgeous products, and a designing staff that is second to none.

Rude. Just plain rude. Treated my family horribly. I'm guessing we were not dressed nicely…read moreenough. I don't care if you are a "designer" if you treat your customers like they are poor trash. We had money to spend and will be spending it elsewhere. Apparently design school doesn't teach good manners or that the poorest looking customer might just be the wealthiest. Gorgeous store, gorgeous products but a bitch of a designer.

STAY AWAY FROM THIS COMPANY! We requested a discount/refund for the massive issues with our 35K…read morepurchase. Measurements wrong, ordered/delivered the wrong cabinets, 2 employees quit mid project, delay after delay, excuse after excuse. We are now 4 months past contract signing and full payment and our project is still not complete. Instead of making it right, I receive an email stating "we will be passing your complaint to our legal department". Okay, litigation it is.

Absolutely psycopathic employees of Parr threatened to call the police when confronted about…read moremismeasurement errors that were provably their fault. Multiple errors, long timelines, and insane lack of responsibility when proven to be at fault. STAY AWAY!

I was parking outside of first and main design to go meet my girlfriend for lunch. The owner was…read morestanding outside and noticed that I had a low rear tire on my car. He told me to go and enjoy my lunch and when I get back if the tire looks better it's because he Was going to fill it up with his air compressor. I just thought that was the nicest thing someone could do for you I didn't ask for his help. He simply offered, went in and got an air compressor and fixed my flat. The man was a gentleman and we need more people like him in our community Thank you thank you.

We are always so pleased when we work with the team at First and Main Design. Recently we got the…read morehelp and dedication from Vicki on the purchase of beautiful woven grass blinds. The process from selection to install was smooth and the help we received in narrowing down our focus projects was great! Highly recommend!

Wide variety and very helpful. Always able to find good deals. The staff is friendly and…read moreknowledgeable. Felt welcomed every visit, comfortable atmosphere.

The young lady who greets everyone at the front was very friendly, polite and helpful. Very…read moreinformative about the process and various options. Only thing I did Not like was that every product is already Prepackaged, not able to see/smell the flower. That's a Bummer.