Very friendly and helpful staff. Brought in five pairs of pants to have them hemmed and they were…read moredone much sooner than expected. They turned out wonderful. Would highly recommend.

I rarely leave negative reviews, but I feel obligated to share our experience so that others can…read moremake an informed decision. We brought my daughter's senior prom dress to this shop for alterations after hearing many positive recommendations. The dress was her dream prom dress and cost approximately $350. From the beginning, the owner mentioned that the requested alteration might be difficult due to the design of the dress. However, the shop accepted the job and never indicated that the alteration could not be completed successfully. When we picked up the dress, it had significant fit issues, visible puckering, uneven stitching, and multiple snags in the fabric. We returned immediately, and to their credit, the staff was kind and agreed to attempt repairs. When we picked up the dress for a second time, not only were many of the original concerns still present, but the dress had additional snags, pulls, loose threads, and further damage to the fabric. When I pointed out the condition of the dress, I was told that the material was very sensitive and that precautions had been taken while handling it. While I understand that some fabrics require extra care, the dress was returned to us in worse condition than when it was originally dropped off. Throughout the process, the owner was polite and not argumentative. I also appreciate that the shop refunded the alteration fee without hesitation. My disappointment is not with the customer service, but with the outcome and the lack of accountability for the condition in which the dress was returned. In the end, my daughter was left without a wearable version of the dress she had chosen for her senior prom. I am sharing this experience because I wish I had known beforehand that a delicate fabric and a more complex alteration carried a risk of significant damage. Had I seen a review describing an experience like ours, I would have chosen a different option for such an important dress.

I have never had anything altered before but had a dress for a wedding I was attending that was…read moreperfect aside from being so long I was tripping on it. I called and set up a time to swing by, Pat was kind and communicated clearly to make sure she understood what I wanted (I have never had anything altered before lol) all in all I just needed about 3-4 inches off, but to keep the bottom ruffle intact. When I picked it up it was perfect. If the dress wasn't the perfect length now, I wouldn't have even known it was altered. I was more than impressed by the quality and timeliness of her work. Fair price too! I'll be a returning customer for sure.

I requested my junior year hoco dress to be tailored to my height and I came back 3-4 days later…read moreand paid 30$ for amazing quality! She accepts Zelle/cash app or just cash. It ment so much that the dress fit me perfectly!

Brenda has done a lot of sewing and patch work for Company employees. She is timely, fair priced,…read moreand reliable. Communication has been timely when needing clarifications on projects. Prices and service are very reasonable and prompt.

I had such a wonderful experience getting my alterations done. She is very knowledgeable and…read moreexplained some specifics about one of my pieces which helped me understand the process of whether it could or could not be altered. I will definitely be coming back with all my alteration needs.

Svetlana communicates clearly. She is a magnificent woman; honest, detail oriented, and passionate…read more(I could go on, just read the other reviews about her). She tailored my wedding dress; waist taken in and interior and exterior bustle fastens added. LOVE YA SVETLANA -- Vladimir, show her these comments and pay her more! :)

Svetlana is amazing! It was easy to get in for the initial consultation, turnaround was quick, and…read moreher work is great quality. She made my dress fit exactly how I imagined! Pricing was very fair too. I will definitely be returning next time I need a dress altered!

Since writing my first review I spoke with Sari the district manager of New Era cleaners and he was…read morevery sympothetic and apologetic for both the way I was treated by the manager of the Proctor location as well as for the fact that my dress had been so badly damaged. It made me feel a lot better to be treated like a valued customer and he took full responsibility for the damages in time for me to have my dress repaired for the wedding. In addition to making sure I would be able to wear my dress for the wedding he also wrote me a very thoughtful note again stating how sorry New Era was and that I was still a valued customer. Because of the level of accountability and personal touch I will continue to take my cleaning and repaiirs to New Era.

This all started when I was looking for a local place to have a pair of shorts altered for my son…read more He just wanted the waist brought in a couple inches without losing the shape or the width of the legs. I received a call that they were done within a couple days. This was fantastic because they had quoted me almost a week. When I gave them to my son, he pointed out that they had put some drastic pleats in the back that made it look like he was wearing a diaper. There was no way to wear the shorts without them looking ridiculous. I went back the next day to point out that the alterations were done very poorly, and showed the girl how it looked like diaper butt. She apologized and said she had to talk to a manager about getting me a refund or having them redone. After waiting to hear back for several more days with no call, I went back in to pick up the shorts. The initial alterations were removed and the shorts were back to their original state or as closely as they could be. There was a piece in the back that had been cut out and replaced with other jean material. At this point I told them I wanted a refund since my shorts hadn't been altered in the way that I had requested and this had become a huge waste of time on my end. The girl told me I had to leave the shorts there and fill out a claim request to get my money back. (I had to leave the shorts there so they could determine whether or not the claim was valid. That made no sense since they had already reversed the alterations at this point.) I asked if I would receive a call when I could come get my shorts and my refund and she assured me that they would call me within the next day or two. It has now been a week since then, no call. I just went to pick up my shorts and my refund. I was told I would not be getting refund today, they would be mailing me a check. This entire process has been roughly 3 weeks long with four trips to and from their store. I will never use them for anything and highly recommend you don't either. If I can update this, I will let you know how long it takes for that refund to show up in the mail.

I ordered custom dress shirts from Franco and they came out great. His son Johnny works along side…read morehis father. They're professional, friendly, and highly knowledgeable. They also made alterations to several pairs of pants, from simple removal of cuffs to removal of the pleats, thereby extending the useful life of these suits considerably all alterations made we're done exceptionally well, and at a very reasonable price, starting at $25. I will definitely go back and have Johnny and Franco make additional custom shirts for me.

I arrived a little after 11am. The sign said limited hours but open by 11. I had to knock and…read moreeventually an old guy shuffled up and opened the door. Didn't say anything to me and just turned and walked away. I asked about tailoring of a good quality sport jacket I've had for a long while. He took one look at it and said it was too long, the wrong size, he disparaged that it was a three button. He then had the gall to ask if someone had just given the jacket to me, implying that it was a castoff. I was totally flabbergasted that he could be so rude and condescending to his first customer of the day. I wouldn't go back if he was the last person on earth.

The business owners are very kind and professional. I have had multiple garments altered and I have…read morebeen thoroughly impressed. I will continue to support this business and will be my cleaners moving forward. A true Tacoma business staple.

Very great service. I get our shirts cleaned and pressed. Excellent service. Good price.read more

Cindy and her daughter are the sweetest…read more I reached out to them for a quick turnaround on an alteration and they delivered! Pricing was beyond reasonable - honestly, they should probably charge more. Cindy's work is clean and professional. Each time I've visited there's been a steady stream of regulars. Whether for a formal gown or hemming a pair of pants - Cindy seems to do it all. Cindy is worth the drive to the Eastside for service, quality, and speed. Highly recommend!

This is the best alterations shop! They hemmed my pants in one day at an affordable price, and…read moreattempted to fix a messed up zipper on a dress. The dress was too tricky and the gal was so apologetic (even though she'd tried for days) and gave me my money back unprompted. Honest, affordable and kind people- I highly recommend!

Chelsea was AMAZING. My best friend and I went to Wedding Belle to look at wedding dresses, and it…read moretruly was the happiest day! Chelsea made the experience even more special with her kindness, support, and genuine excitement. She has such a keen eye for detail and has a wonderful way of making her clients feel heard, cared for, and completely comfortable. I cannot recommend Chelsea enough! My best friend and I walked away with a new friend - and my dream dress. My heart is so full. Thank you Chelsea & Wedding Belle!

I had a truly magical experience at the Wedding Bell. Madi was so genuine, attentive, caring, and…read morekind. I could tell that all of the wonderful women working here had a real interest in me and my wedding goals, and put noticeable effort into making sure I found the dress of my dreams. I'm the kind of person that needs things to "feel right" and nothing felt more right than this experience! I was so happy to have found my dress here, and I am forever grateful for how these beautiful ladies took care of me and my guests. Highly highly recommend The Wedding Bell!!!

Cool dress "the…read moreentire experience here was personal, efficient, encouraging, and most importantly made me feel special. i am beyond excited to walk down the aisle in an a&bé dress feeling stunning, confident, classy, and well taken care of."

I got my gorgeous Wedding dress from here per fit fit btw , We worked with Amanda she was soo so…read morenice and let us take our time and be sure we got the perfect dress, Definitely come here everyone is so sweet and beautiful dresses.