I rarely leave negative reviews, but I feel obligated to share our experience so that others can make an informed decision. We brought my daughter's senior prom dress to this shop for alterations after hearing many positive recommendations. The dress was her dream prom dress and cost approximately $350. From the beginning, the owner mentioned that the requested alteration might be difficult due to the design of the dress. However, the shop accepted the job and never indicated that the alteration could not be completed successfully. When we picked up the dress, it had significant fit issues, visible puckering, uneven stitching, and multiple snags in the fabric. We returned immediately, and to their credit, the staff was kind and agreed to attempt repairs. When we picked up the dress for a second time, not only were many of the original concerns still present, but the dress had additional snags, pulls, loose threads, and further damage to the fabric. When I pointed out the condition of the dress, I was told that the material was very sensitive and that precautions had been taken while handling it. While I understand that some fabrics require extra care, the dress was returned to us in worse condition than when it was originally dropped off. Throughout the process, the owner was polite and not argumentative. I also appreciate that the shop refunded the alteration fee without hesitation. My disappointment is not with the customer service, but with the outcome and the lack of accountability for the condition in which the dress was returned. In the end, my daughter was left without a wearable version of the dress she had chosen for her senior prom. I am sharing this experience because I wish I had known beforehand that a delicate fabric and a more complex alteration carried a risk of significant damage. Had I seen a review describing an experience like ours, I would have chosen a different option for such an important dress. read more

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Overall, it was a positive experience. The owner greeted us warmly when I picked up my garment, which immediately created a good impression. Although the customer service during the initial drop-off could be a bit more personable, the quality of the alterations was outstanding. I had pants shortened, and the craftsmanship was excellent. Prices are competitive. Regarding delivery, I mixed up the drop-off and pick-up dates, but the delivery person was friendly, leaving my items at the front door. Communication through their app is smooth and efficient. read more

Well run, dependable, friendly staff and they also do quality tailoring. Just choose this place and be comfortable.

I've only taken down duvets in to be washed, but they've done a good job on those. The duvets came out clean and fresh. Their location is easy to access, and has no dry cleaning smell inside. Service is quick on both the receiving and delivery ends. read more

i've used these guys for years. I bought a faux fur comforter that cost $50. It cost $50 to clean it. I folded it up, put it away until I went to use it again and there was a burn mark the chemical smell to it. There's no way no I caused this because it wasn't near anything hot. It was in a canvas tote. I called about and even though it had been a while they won't do anything about it. It was clearly made by them. read more

Hi-Tech Cleaners - Photo of chemical smelling stain - Sewing & Alterations Near Me - Gig Harbor, Washington

Wow, sticker shock after picking up my 1st order completed at Hi-Tech. I just relocated from the Washington DC area where I had my cloths cleaned every week for an average load of dress shirts and pants for $30, same day service. Comforters were $24. My cost here today was $120 for 5 shirts, 5 pants, 1 comforter and this was a new client 20% discount! Comforter was $42 and it took 2 days to get the clothes completed. I am not interested in $80-$100 each week. Ive got to find another way. read more

Quick and affordable, my down comforter is fluffy and white as if it were new! Very friendly, too... been coming in since I moved to GH

Tried them for the first time a few months ago. Big operation. The ladies at the front have always been nice. The turn around for dry cleaning is fast. They do sewing repairs. Not cheep but also not pricy. They are our new place to go! read more

Have used Hi Tech for years, despite living almost 20 miles away. They are just the absolute best. Whether you need cleaning, repairs or alterations, the work is precise & always beautifully done. Owners are just wonderful people and the staff represents them well. read more

Hi-Tech went above and beyond. I took a family made Norwegian wool sweater to be cleaned. All I expected was it to be cleaned and returned with the missing button I took it in with. They not only replaced the button , with a pretty good match, there was no extra charge at all! They were reasonable and quick. read more

Hi-Tech Cleaners - Handmade old Norwegian sweater. - Sewing & Alterations Near Me - Gig Harbor, Washington

Excellent dry cleaners. Dry cleaned several jackets and had them preform some minor repairs. Work and cleaning were expertly done. Extremely good customer service. Very happy I found this business and I can only say "Highly recommended". read more

Friendly and fast service. Best alterations as well! I love the new app that lets me know when my items are ready!

Excellent customer service and quality of work. Anna does alterations that make my otherwise ill fitting clothes beautifully tailored. I appreciate their knowledge of fabric and letting me know which things are better not dry cleaned! read more

Amazing service and turn around time. I have had several things tailored and they nail it every time. On top of all that it was affordable compared to the other options in town! read more

Got my suit tailored here and it was great. It looked great, was done properly, and was done faster than their quoted time.

Hi-Tech Cleaners offers customers the rare trinity of kind service, excellent technical skill, and tremendous value. Over the past decade they've cleaned everything from my nicest suits to my dirtiest, sleep-under-the-stars sleeping bag. They've tailored my dress and causal clothing, and repaired thrashed pieces of my hiking, biking, and workout gear. I love everything from the upbeat music playing in their lobby, to the effervescent grins of their workers and owners. The world needs more businesses like this. read more

Great service! My comforter was really clean. Prices were quite reasonable! We will be back!

Amazing service and excellent communication! I had Hi-Tech alter a few items of mine and I was exceptionally pleased with the pockets I had them add to my shorts. read more

I had a nasty vegetable oil stain from work on one of my favorite jackets and really didn't think it' would come out. Went to Hi-Tech for first time wishing for the best, and they got it out 100%! I'm loyal for life now and will be going back regularly! read more

Hitech is the best in town, hands down. Does pick up and deliver, supply's laundry bags, gives incentives to employees to fix buttons etc, and are extremely friendly. Frankly, hi-tech cleaners KICK ASS!!! read more

My very first visit I took in five shirts. When they were ready I picked up the five and drove home only then to discover that one of the shirts wasn't mine. Additionally, my fifth shirt was missing. I returned the shirt that wasn't mine and had them try to locate my missing shirt. After a day of searching they called to say they couldn't locate it. Expensive shirt, first time using Hi-Tech, shirt is gone. Good work. read more

This is the best dry cleaner in Gig Harbor. They offer pick-up and delivery from your home. I have used them for seversl years and have never had a problem. They are very friendly and I am happy to recommend them to others. read more

Friendly, had good availability and did my alterations in a reasonable amount of time. I didn't have the shoes I was going to wear with the dress so the alterations were a little off but it still looked nice. read more

Although they did a great job on everything, I went in for dry cleaning and their wash and fold service and they really screwed me over on the price. I called and asked about the price for their wash and fold service, it might have been because of the language barrier, but it completely sounded like they said after 10lbs of laundry they had a flat rate. It was the opposite. You have a flat rate up to 10lbs then they start charging per pound. It was very unclear and I didn't understand until they were charging me $120 for what I was under the impression would cost $20. I started crying in the store because I couldn't afford that, I had to leave some of my clothes there because I couldn't pay, and all they would give me was 30% off. The misunderstandings just happen with language barriers, but I really wish they would have been more considerate to me about the misunderstanding. This experience really messed up my budget and I just can't return because of the worry of such an extreme misunderstanding. read more

Love the help and the work done by this group! Anna is a amazing seamstress. I operate a online vintage clothing store and she has gone above and beyond with a few specialty garments making them beautiful again. The communication from them all is fantastic!! Thank you for the candy and cookies on the counter!! read more

Best service and the staff is extremely helpful. Get my weekly dry cleaning done here and they do a great job. My husband was trying to find a boot repair for my older pair of leather boots and Hi Tech said they could do it. I was skeptical but the boots came back in better shape than when I purchased them! read more

You Found it! This is the best, fastest, and the friendliest dry cleaner around! Mic Drop... read more

Expedited my clothes. Thank you so much!! Very patient, kind and professional! My new "go-to" for all dry cleaning needs.

The cleaners in Gig Harbor! They really treat their customers right. I dropped off cushions to be cleaned & they called to explain the process of what should be done to clean them right! Seriously, they are great! And they pick up & drop off at your home! read more

Hands down the best cleaners/alterations in gig harbor. My husband and I do business here when he needs services on his naval uniforms. One day we needed a rush and they moved mountains to take care of us and even allowed us to pick up at 7:15 when they close at 7:00. Amazing service, we will continue to be devoted. Also, great and fair prices! read more

I had several (15) pants that needed altering in the waist, hem and leg width. They did an awesome job, and were very quick to get them back to me....and it was in the middle of the holidays! Super Job! read more

Not the least expensive dry cleaners I have ever been to but not bad either. They do a fantastic job for the price too. Highly recommended

I've been happy with the service and cleaning. Their pick up and delivery service is a nice touch and so convenient. They've also done a nice job on alterations. read more

These ladies are wonderful. We had to find a new drycleaner after our old drycleaner lost some of our clothes. We were very pleasantly surprised at their quick, polite & efficient service. The cost is comparable and the icing on the cake is the email notifications I receive when the dry cleaning is ready. I love it. Thank you ladies for the wonderful work you do! If you're looking - give these folks a try. It'll be well worth your time. read more

I have tried a number of dry cleaners in the Port Orchard and Gig Harbor areas and this is by far my favorite. Not the cheapest, but not the most expensive either. I have had regular laundry, dry cleaning, and alterations handled here. I have been going there for a few years and they always do an immaculate job. I would HIGHLY recommend! read more

We moved to Gig Harbor a few months ago and tried Hi-Tech Cleaners on the recommendation of a friend. We left what we thought was the best dry cleaner in the world (a drive-thru window for crying out loud!!!) only to come to a REALLY GREAT new one. First, they offer a discount if you drop off your cleaning on Wednesdays and Thursdays. Second, they email when your order is ready (it's always been at least 1-2 days earlier than predicted). Third, they are so friendly and professional. Eye contact, a smile, and a friendly greeting are becoming increasingly rare, but not at Hi-Tech. Love this place!!! read more

Left my shoulder boards on. They stayed after hours so I could retrieve them. CUSTOMER IS NUMBER ONE with Hi-Tech cleaners. Awesome that they pickup and deliver twice a week. read more

Awesome job!!! Totally destroyed a $1200 dress with Taco Bell of all things and they made it look brand new. Soooooooo happy!

We switched to Hi-Tech Cleaners from our previous laundry service for wash and fold after we noticed items mysteriously disappearing. We've never had any problems with Hi-Tech Cleaners, and their home pick-up and delivery is 100% reliable. Great, friendly service! read more

This review is for the shoe repair only - do NOT take your footwear here for heel replacement. I gave them 2 pairs of clogs for new heels and the workmanship was terrible. There were huge gouges in the non-replaceable parts and they put on a hard, very smooth heel material-NOT good in a place where pavements are wet and slippery 9 months of the year. And they charge $25 a pair! Yikes read more